HP Color LaserJet Pro M255-M256 Reference Guide - Page 5
Troubleshooting
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Mobile printing Method 1: HP Smart Use the HP Smart app to set up, print, and more. 1. Scan the QR code or go to 123.hp.com. 2. Install the HP Smart app. 3. Run the HP Smart app and follow the onscreen instructions to connect, set up, print, and more. Method 2: Wi-Fi Direct (wireless models only) Wi-Fi Direct allows Wi-Fi capable devices, such as smart phones, tablets, or computers, to make a wireless network connection directly to the printer without using a wireless router or access point. Connect to the printer's Wi-Fi Direct signal the same way Wi-Fi capable devices are connected to a new wireless network or hotspot. Enable Wi-Fi Direct To set up Wi-Fi Direct from the control panel, complete the following steps: 1. 2-line control panels: On the printer control panel, press the OK button, and then open the Network Setup menu. Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection Information button, and open the following menus: • Wi-Fi Direct Discover the printer 1. From the mobile device, turn on the Wi-Fi, and search for wireless networks. 2. Select the printer as shown on the printer control panel. Example printer name: Direct-bb-HP M255 Laserjet Learn more about mobile printing • Settings • On/Off 2. Touch the On menu item. For further information about these and other operating systems (Chrome/Google Cloud Print), go to www.hp.com/go/LaserJetMobilePrinting or scan the QR code. Troubleshooting Wireless connection troubleshooting Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). A USB cable might be required for temporary connection between the printer and the computer. To ensure that the wireless setup information synchronizes correctly, do not connect the USB cable until prompted to do so. Follow these steps to restore the network settings: 1. Remove the USB cable from the printer. 2. Follow one of these steps: a. For a 2-line control panel printer: Press and hold the Wireless button on the printer control panel. When the Ready LED and the Attention LED start blinking simultaneously, release the Wireless button. b. For a touchscreen control panel printer: Go to the Setup menu on your printer, select Network Setup, and then select Restore Defaults/Restore Network Settings. The printer will restore network default automatically and restart. 3. When the Ready LED is on, continue to install the software. User guide and additional support resources The user guide includes printer usage and troubleshooting information. It is available on the web: Go to www.hp.com/support/ljM255. Check for firmware updates 1. Go to www.hp.com/support/ljM255. 2. Select a printer or category from the list, and then click Drivers. 3. Select the operating system, and click the Next button. 4. Select Firmware, and click the Download button. Wireless printing For more information about wireless printing and wireless setup, go to www.hp.com/go/wirelessprinting. Control panel help (touchscreen models only) Touch the Help button on the printer control panel to access help topics. 2 5