HP Color LaserJet Pro MFP M277 User Guide

HP Color LaserJet Pro MFP M277 Manual

Get HP Color LaserJet Pro MFP M277 PDF manuals and user guides View all HP Color LaserJet Pro MFP M277 manuals
Add to My Manuals
Save this manual to your list of manuals

HP Color LaserJet Pro MFP M277 manual content summary:

  • HP Color LaserJet Pro MFP M277 | User Guide - Page 1
    Color LaserJet Pro MFP M277 User Guide www.hp.com/support/colorljMFPM277
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 2
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 3
    HP Color LaserJet Pro MFP M277 User Guide
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 5
    screen layout ...5 How to use the touchscreen control panel 6 Product specifications ...7 Introduction ...7 Technical specifications ...7 Supported operating systems ...8 Mobile printing solutions ...9 Product dimensions ...11 Power consumption, electrical specifications, and acoustic emissions
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 6
    ...46 5 Copy ...47 Make a copy ...48 Copy on both sides (duplex) ...49 Copy on both sides manually (M277dw) ...49 6 Scan ...51 Scan by using the HP Scan software (Windows) ...52 Scan by using the HP Scan software (OS X) ...53 Scan to a USB flash drive ...54 Set up Scan to Network Folder ...55
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 7
    fax time, date, and header 70 HP Fax Setup Wizard ...71 Product control panel ...71 HP Embedded Web Server (EWS) and HP Device Toolbox (Windows 71 Step 4: Run a fax test ...72 Send a fax ...73 Supported fax applications ...73 Send a fax by dialing manually from the product control panel 73 Fax
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 8
    93 Method two: Update the firmware using the Firmware Update Utility 94 9 Solve problems ...95 Customer support ...96 Control panel help system ...97 Restore the factory-set defaults ...98 A "Cartridge is low" or "Cartridge is very low" message displays on the product control panel 99 Change the
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 9
    for dirt and smudges 118 Visually inspect the toner cartridge ...118 Check paper and the printing environment 118 Step one: Use paper that meets HP specifications 118 Step two: Check the environment 119 Calibrate the product to align the colors ...119 Check other print job settings ...119 Check
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 10
    ...136 Perform a wireless network diagnostic test 136 Reduce interference on a wireless network 136 Solve fax problems ...138 Introduction ...138 Fax troubleshooting checklist ...138 Solve general fax problems ...139 Faxes are sending slowly ...139 Fax quality is poor ...140 Fax cuts off or prints
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 11
    1 Product overview ● Product views ● Product specifications ● Product hardware setup and software installation For more information: Go to www.hp.com/support/colorljMFPM277. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 12
    easier viewing) 4 Walk-up USB port for printing and scanning without a computer 5 Output bin 6 Output bin extension 7 Front door (provides toner cartridge access) 8 Power on/off button 9 Single-sheet priority feed slot (Tray 1) 10 Main input tray (Tray 2) 2 Chapter 1 Product overview
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 13
    Product back view 1 2 7 3 4 5 6 8 1 Rear door (provides access for clearing jams) 2 Power connection 3 USB port 4 Ethernet port 5 Fax line in port 6 Fax phone port 7 Duplexer (duplex models only) 8 Serial number and product number label ENWW Product views 3
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 14
    Control-panel view 1 2 3 4 5 1 HP Back button 2 Home button 3 Help button 4 Color touchscreen 5 Home page screen indicator Returns to the previous screen Provides access to the Home screen Provides access to the control-panel help system Provides
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 15
    Home screen layout The Home screen provides access to the product features and indicates the current status of the product. Return to the Home screen at any time by touching the Home button on the product control panel. NOTE: The features that appear on the Home screen can vary, depending on the
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 16
    How to use the touchscreen control panel Use the following actions to use the product touchscreen control panel. Action Touch Description Example Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling.
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 17
    USB port HP near field communication (NFC) and Wi-Fi Direct for printing from mobile devices Control-panel display and input Color touchscreen to www.hp.com/support/ colorljMFPM277. Scans 26 ppm M277n B3Q10A Not available Not available Not available M277dw B3Q11A ENWW Product specifications
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 18
    Folder options M277n B3Q10A M277dw B3Q11A Supported operating systems The following information applies to the product-specific Windows PCL 6 and OS X print drivers and to the in-box software installation CD. Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 19
    Windows Server 2012, 64-bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL-6 version 4 product-specific print drivers do support it. Download the driver from the HP Web site www.hp.com/ support/colorljMFPM277, and use the Windows Add Printer tool to install
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 20
    , 10.8 Mountain Lion, and 10.9 Mavericks. ● HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS, and Blackberry) ● ePrint Enterprise app (Supported on all products with ePrint Enterprise Server
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 21
    Product dimensions Figure 1-1 Dimensions for the M277n models 3 1 2 1. Height 2. Depth 3. Width Weight (with cartridges) Product fully closed 322.2 mm (12.7 in) 384 mm (15.1 in) 392 mm (15.4 in) 17.4 kg (38.4 lb) Figure 1-2 Dimensions for the M277dw models 3 1 2 3 1 2 Product fully open 578 mm
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 22
    (with cartridges) Product fully closed 322.2 mm (12.7 in) 417 mm (16.4 in) 392 mm (15.4 in) 18.3 kg (40.3 lb) Product fully open 578 mm (22.8 in) 1002 mm (39.4 in) 392 mm (15.4 in) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/colorljMFPM277 for
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 23
    the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljMFPM277 for HP's all-inclusive help for the product. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 24
    14 Chapter 1 Product overview ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 25
    2 For more information: Go to www.hp.com/support/colorljMFPM277. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 26
    envelope in the single-sheet priority feed slot (Tray 1) ● Tray 1 paper orientation Load paper into the single-sheet priority feed slot 1. Move the paper width guides in the single-sheet priority feed slot outward. 2. Place the top edge of the sheet at the opening, and then adjust the side
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 27
    on the size of the paper, you might need to support the sheet with two hands until the sheet advances into the process from the software application. Make sure that the driver is set to the correct paper type and size for Move the paper width guides in the single-sheet priority feed slot outward. ENWW Load
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 28
    opening, and then adjust the side guides so that they lightly touch the envelope on the size of the envelope, you might need to support it with two hands until the envelope advances into the process from the software application. Make sure that the driver is set to the correct paper type and size for
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 29
    Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Letterhead or preprinted Output 1-sided printing How to load paper Face-up Top edge leading into the product 123 Letterhead or preprinted
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 30
    load paper in Tray 2. ● Load paper into Tray 2 ● Load envelopes in Tray 2 ● Tray 2 paper orientation Load paper into Tray 2 1. Open the tray. 2. Adjust the paper guides by sliding the guides to the size of the paper being used. 20 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 31
    3. To load legal-size paper, extend the tray front by pressing the blue latch and pulling the front of the tray. NOTE: When loaded with legal-size paper, Tray 2 extends from the front of the product approximately 51 mm (2 in). 4. Load paper into the tray. ENWW Load paper into Tray 2 21
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 32
    5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 33
    2. Adjust the paper guides by sliding the guides to the size of the envelopes being used. 3. Load envelopes into the tray. ENWW Load paper into Tray 2 23
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 34
    4. Make sure that the envelope stack is flat at all four corners. Slide the length and width guides so that they are against the stack. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 35
    Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Letterhead or preprinted Output 1-sided printing How to load paper Face-up Top edge toward the product 123 Letterhead or preprinted Prepunched
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 36
    26 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 37
    parts ● Replace the toner cartridges For more information: Go to www.hp.com/support/colorljMFPM277. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 38
    toner cartridge 201X HP 201A Yellow Original LaserJet Toner Standard-capacity replacement yellow toner Cartridge cartridge 201A HP 201X High Yield Yellow Original LaserJet Toner Cartridge High-capacity replacement yellow toner cartridge 201X HP 201A Magenta Original LaserJet Toner Cartridge
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 39
    personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period. Item
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 40
    a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. Item Description Cartridge number HP 201A Black Original LaserJet Toner Cartridge Standard-capacity replacement black toner 201A cartridge HP 201X High
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 41
    3 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner cartridge box. Remove and replace the toner cartridges 1. Open the front
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 42
    drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 32 Chapter 3 Supplies, accessories, and parts
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 43
    the toner on both ends, gently rock the toner cartridge end to end to distribute the toner evenly inside the cartridge. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. ENWW Replace the toner cartridges 33
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 44
    8. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer. 9. Close the toner cartridge drawer. 10. Close the front door. 34 Chapter 3 Supplies, accessories, and parts ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 45
    11. Place the used toner cartridge in the packaging from the new cartridge. 12. Use the pre-paid self-addressed label to return the used cartridge to HP for recycling (where available). http://www.hp.com/recycle ENWW Replace the toner cartridges 35
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 46
    36 Chapter 3 Supplies, accessories, and parts ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 47
    printing For more information: Go to www.hp.com/support/colorljMFPM277. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 48
    . 2. Select the product from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 49
    to print on paper types that the duplexer does not support, you can print on both sides manually. 1. From the software program, select the Print option then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs.
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 50
    Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 51
    software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 52
    Print multiple pages per sheet (macOS) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. From the Pages per Sheet drop-down
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 53
    . NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct and NFC Printing (wireless models only) ● HP ePrint via email ● HP ePrint software ● AirPrint ● Android embedded printing Wi-Fi Direct and NFC Printing (wireless models
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 54
    Internet access. ● HP Web Services must be enabled on the product, and the product must be registered with HP Connected or HP ePrint Center. 1. to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 55
    technically a print driver. NOTE: HP ePrint Software does not support USB printing. AirPrint Direct printing using Apple's AirPrint is supported for iOS and the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 56
    Use walk-up USB printing 1. Insert the USB flash drive into the walk-up USB port on the product. 2. The USB Flash Drive menu opens with the following options: ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print Documents screen, and then touch the
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 57
    ) For more information: Go to www.hp.com/support/colorljMFPM277. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 58
    documents that contain mostly graphics. 4. Touch Number of Copies, and then use the touchscreen keypad to adjust the number of copies. 5. Touch the Black or Color button to start copying. 48 Chapter 5 Copy ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 59
    on both sides (duplex) Copy on both sides manually (M277dw) 1. Place the document face-down on the 5. Swipe through the options, and then touch an option to select it. 6. Touch the Black or Color button to start copying. 7. The product prompts you to load the next original document. Place it on
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 60
    50 Chapter 5 Copy ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 61
    tasks For more information: Go to www.hp.com/support/colorljMFPM277. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 62
    to the indicators on the product. 2. Click Start, and then click Programs (or All Programs in Windows XP). 3. Click HP, and then select your product. 4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary. 5. Click Scan. NOTE: Click Advanced Settings to gain
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 63
    in the document feeder or on the scanner glass according to the indicators on the product. 2. Open HP Scan, which is located in the HP folder inside the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 64
    Scan to a USB flash drive 1. Load the document on the scanner glass according to the indicators on the product. 2. Insert a USB flash drive into the walk-up USB port. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the Scan
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 65
    HP program group for the product as part of the full software installation. You can also use the HP Embedded Web Server to configure these features. The following instructions the Scan to Network Folder Wizard (Windows) Some HP products include driver installation from a software CD. At the end of
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 66
    EWS opens. NOTE: If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, the Embedded Web Server (EWS) interface. Use a Web browser to open the HP Embedded Web Server (EWS) a. From the Home screen on the product control
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 67
    icon on the Dock, or click the Go menu, and then doubleclick HP Utility. b. In the HP Utility, either click Additional Settings, and then click Open Embedded Web Server, or click Scan to E-mail. The EWS opens. 2. Click the Scan tab. 3. On
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 68
    connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 69
    HP Embedded Web Server to configure this feature. The following instructions describe configuring the feature by using both the Scan to Email Setup Wizard and the HP Wizard (Windows) Some HP products include driver installation from a software CD the email/Internet service provider or system
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 70
    Web browser displays a There is a problem with this website's security certificate message when harm the computer while navigating within the EWS for the HP product. 2. Click the Scan tab. 3. On the If you are using Google™ Gmail for email service, click the Always use secure connection (SSL/TLS)
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 71
    Web browser displays a There is a problem with this website's security certificate message HP product. Use the HP Utility to open the HP Embedded Web Server (EWS) a. Open the HP Utility by clicking the HP If you are using Google™ Gmail for email service, click the Always use secure connection (SSL/
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 72
    7. To configure default options, click the E-mail options link. Enter the default email subject, body text, and other scan settings. 8. Click Save and Test to complete the setup. NOTE: Create additional outgoing email profiles to scan from more than one email account. 62 Chapter 6 Scan ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 73
    must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product control
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 74
    Additional scan tasks Go to www.hp.com/support/colorljMFPM277. Instructions are available for performing specific scan tasks, such as the following: ● How to scan a general photo or document ● How to scan as editable text (OCR) ●
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 75
    entries For more information: Go to www.hp.com/support/colorljMFPM277. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 76
    to the same telephone jack the product is connected to. Complete the instructions in each of the following four steps: Step 1: Identify the phone connection on the equipment and services already installed on the phone system. NOTE: The product is an analog device. HP recommends using the product
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 77
    machine on page 69 Instructions for only three of the support Web site www.hp.com/support/colorljMFPM277. NOTE: This product is an analog fax device. HP supported with this product. Dedicated phone line Follow these steps to set up the product on a dedicated phone line with no additional services
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 78
    c. Touch the Fax Setup menu. d. Touch the Basic Setup menu. e. Touch the Answer Mode setting. f. Touch the Automatic option. 3. Continue to Step 3: Configure the fax time, date, and header on page 70. Shared voice/fax line Follow these steps to set up the product on a shared voice/fax line. 1.
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 79
    c. Touch the Advanced Setup menu. d. Touch the Detect Dial Tone setting, and then touch On. 6. Continue to Step 3: Configure the fax time, date, and header on page 70. Shared voice/fax line with an answering machine Follow these steps to set up the product on a shared voice/fax line with an
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 80
    , date, and header Configure the product fax settings using one of the following methods: ● HP Fax Setup Wizard on page 71 (recommended method) ● Product control panel on page 71 ● HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) on page 71 (if the software is installed) NOTE: In the
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 81
    and software installation by following these steps. 1. Click Start, and then click Programs. 2. Click HP, click the name of the product, and then click HP Fax Setup Wizard. 3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings. 4. Continue to Step 4: Run a fax
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 82
    the EWS for the HP product. 2. Click the Fax tab. 3. Follow the on-screen instructions to configure the fax button. 2. Scroll to and touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Run Fax Test problem. The fax troubleshooting checklist has more information on resolving fax
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 83
    fax applications ● Send a fax by dialing manually from the product control panel ● Fax from the flatbed scanner ● Fax from the document feeder ● Use speed dials and group-dial entries ● Cancel a fax Supported fax applications The PC fax program that came with the product is the only PC fax program
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 84
    correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. 2. Adjust the paper guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Fax button. 4. Use the keypad to
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 85
    2. From the Home screen on the product control panel, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Fax button. Cancel a fax Cancel the current fax ▲ Touch the Cancel button on the
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 86
    document feeder, load the pages face-up, and then adjust the paper guides until they are snug against the paper. NOTE: If documents are in Programs (or All Programs in Windows XP), and then click HP. 3. Click the product name, and then click HP Send Fax. The fax software opens. 4. Enter the fax
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 87
    imported, you must use the export feature in that other program. HP Device Toolbox can import contact information from the following software program phone Microsoft Outlook Express ● A phone book previously exported from another HP product's Device Toolbox software Delete phone book entries You can
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 88
    78 Chapter 7 Fax ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 89
    firmware For more information: Go to www.hp.com/support/colorljMFPM277. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 90
    Web site at www.hpconnected.com. To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product. 1. From the Home screen on the product control panel, touch the Connection Information button. 2. Open the
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 91
    connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 92
    configuration The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based opens. NOTE: If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 93
    percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life product accepts. ● System Setup: Change the system defaults for the product. ● Service: Perform the cleaning procedure on the product. ● Save and Restore: Save
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 94
    Configure the Scan to Network Folder and Scan to E-mail features. (MFP models only) ● Network Folder Setup: Configure folders on the network a computer. Provides the ability to change network settings from your computer. HP Web Services tab Use this tab to set up and use various Web tools with
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 95
    these items: ● Devices: Click this button to show or hide Mac products found by the HP Utility. ● All Settings: Click this button to return to the HP Utility main view. ● HP Support: Click this button to open a browser and go to the HP support Web site. ● Supplies: Click this button to open the
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 96
    MFP products only) Scan to Network Folder (MFP products only) 86 Chapter 8 Manage the product Description Transfer files from the computer to the product. You can upload the following types of files: ○ HP LaserJet HP Embedded Web Server (EWS) for the product. NOTE: USB connections are not supported
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 97
    Manually configure IPv4 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers displays a There is a problem with this website's security
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 98
    Web browser displays a There is a problem with this website's security certificate message when computer while navigating within the EWS for the HP product. 2. Open the System tab. 3. Touch the IPv4 Config Method menu, and then touch the Manual button. 4. Use the keypad on the touchscreen to enter
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 99
    EWS opens. NOTE: If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, recommended) will not harm the computer while navigating within the EWS for the HP product. 2. Click the Security tab. 3. Open the General Security menu
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 100
    . If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. 1. From the software program, select the Print option. 2. Select the product, and
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 101
    ● System Setup ● Energy Settings ● Shut Down After 3. Select the time for the Shut Down After delay. NOTE: The default value is 4 hours. Configure the Delay Shut Down setting 1. On the product control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ●
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 102
    , monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 103
    the firmware HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product firmware for a single product. When you update the firmware, Web Service apps will update automatically. There are two supported methods to
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 104
    steps to manually download and install the Firmware Update Utility from HP.com. NOTE: This method is the only firmware update option available for products connected to the computer via a USB cable. It also works for products connected to a network. 1. Go to www.hp.com/go/support, click the Drivers
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 105
    9 Solve problems ● Customer support ● Control panel help system ● Restore the factory-set defaults ● A "Cartridge is low" or "Cartridge is very low" network problems ● Solve wireless network problems ● Solve fax problems For more information: Go to www.hp.com/support/colorljMFPM277. HP's all
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 106
    for your country/region Have the product name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilites and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 107
    by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 97
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 108
    it also deletes any pages that are stored in the memory. 1. On the product control panel, touch the Setup button. 2. Scroll to and touch the Service menu. 3. Scroll to and touch the Restore Defaults button, and then touch the OK button. The product automatically restarts. 98 Chapter 9 Solve
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 109
    no longer acceptable. Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on that toner cartridge has ended. Change the " ● Black Cartridge or Color Cartridges ● Very Low Setting 3. Select one of the following options: ENWW A "Cartridge is low" or "Cartridge is very
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 110
    the Continue option for the toner cartridge, but print quality might degrade. Order supplies Order supplies and paper Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To access, in
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 111
    solve problems if guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually paper to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 112
    or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper document-feeder kit, and replace it if necessary. 102 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 113
    includes instructions for problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem excess toner from inside the product. a. On the product control panel, press or touch the Setup button. b. Open the Service menu
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 114
    or touch the Setup button. b. Open the Reports menu. c. SelectConfiguration Report. If none of these steps resolves the problem, the product might need service. Contact HP customer support. Paper jam locations 1 2 3 4 5 6 1 Document feeder See Clear paper jams in the document feeder on page 105
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 115
    Clear paper jams in the document feeder The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the document-feeder cover. 2. Remove any jammed paper. 3. Close the scanner
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 116
    If paper is jammed behind the white plastic backing, gently pull it out. 6. Lower the scanner lid. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. 106 Chapter 9 Solve
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 117
    NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper. Clear paper jams in the single-sheet slot (Tray 1) When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Pull Tray 2
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 118
    3. Gently pull any jammed paper straight out of the single-sheet priority feed slot. 4. Push the single-sheet priority feed slot tray into the product. 5. Reinsert and close Tray 2. 108 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 119
    Clear paper jams in Tray 2 Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Pull the tray completely out of the product. 2. Remove any jammed or damaged sheets of paper. 3. If no jammed
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 120
    4. Remove any jammed or damaged sheets of paper. 5. Push the single-sheet priority feed slot tray into the product. 6. Reinsert and close Tray 2. 110 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 121
    Clear paper jams in the rear door and the fuser area Use the following procedure to check for paper inside the rear door. When a jam occurs, the control panel displays an animation that assists in clearing the jam. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 122
    2. Gently pull out any jammed paper from the rollers in the rear door area. 3. Close the rear door. 112 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 123
    Clear paper jams in the output bin Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it. ENWW Clear paper jams 113
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 124
    is hot. Do not attempt to reach into the area above the rear door until the fuser is cool. 3. Close the duplexer. 114 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 125
    print quality page ● Clean the product ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Calibrate the product to align the colors ● Check other print job settings ● Try a different print driver Print from a different software program Try printing from a different
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 126
    Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured toner cartridge and are not satisfied with the print quality, replace the toner cartridge with a genuine HP toner cartridge. 116 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 127
    , if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge. ● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is probably causing the problem. Clean the product Print a cleaning page During
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 128
    not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved. Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 129
    Calibration is a product function that optimizes print quality. Follow these steps to resolve print print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues. 1. On the product control panel, touch the Setup button. 2. Open the following menus
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 130
    toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP 3. Click the Color tab. 4. Select the HP EasyColor check box to clear it. 5. Select a color theme from the Color Themes drop-down
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 131
    to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com. 6. Click drivers from the HP Web site: www.hp.com/support/colorljMFPM277. HP PCL 6 driver ● Provided as the default driver on the product CD. This driver
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 132
    support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet corporate Windows environments to provide a single driver for use with multiple product models print quality, and printer feature support for most users ● Developed
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 133
    settings ● Optimize for text or pictures ● Check the scanner resolution and color settings on the computer ● Edge-to-edge copying ● Clean the pickup the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 134
    dust, paper or toner dust, residue color hues. ● Grayness: Adjusts the vividness of colors. 4. Touch the - or + buttons to adjust the value for the setting, and then touch the OK button. 5. Adjust another setting, or touch the back arrow to return to the main copy menu. 124 Chapter 9 Solve problems
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 135
    setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. Check the scanner resolution and color settings on the computer If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 136
    require smooth gradation ● Grayscale, if the image requires smooth gradation ● Color, if the image is in color 300 ppi ● Black and White 600 ppi for complex graphics, or feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 137
    1. Open the document-feeder access cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 138
    feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 139
    turn off error correction only if you are having trouble sending or receiving a fax, and you are touch the Setup button. 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Error Correction the document feeder experiences paper-handling problems, such as jams or multiple-page
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 140
    not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document feeder access cover. 130 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 141
    sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable changes: ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 142
    compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 143
    The product is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 144
    problems Introduction Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC and HP wireless direct printing are enabled on your product, print a configuration page from the product control panel. If a page titled Wireless is included, HP the service set
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 145
    Verify that the print driver is installed on the X, verify that the wireless router supports Bonjour. The product does not print that you can open the product HP Embedded Web Server from a computer a configuration page. 3. Compare the service set identifier (SSID) on the configuration problems 135
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 146
    to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer tips can reduce interference in a wireless network: 136 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 147
    lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless products on the network. ENWW Solve wireless network problems 137
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 148
    troubleshooting checklist ● Solve general fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem to www.hp.com/go/support, click the Drivers & Software
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 149
    instructions to complete the installation, and then click the Exit button to close the utility. 4. Verify that the fax was set up when the product software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 150
    Correction setting from the control panel. a. Open the Setup Menu menu. b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the On setting. ● Check the toner cartridges and replace if necessary. ● Ask the sender to darken the contrast setting on the
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 151
    to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages. ENWW Solve fax problems 141
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 152
    142 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 153
    2 browser requirements HP Embedded Web Server 82 C calibrate colors 119 cartridge replacing 30 checklist fax troubleshooting 138 wireless connectivity 134 74 jams 105 paper-feeding problems 101 double-sided copying 49 double-sided printing Mac 41 Windows 39 drivers, supported 8 duplex 49 duplex
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 154
    28 supplies 28 toner cartridge 28 toner cartridges 28 phone book, fax adding entries 74 deleting all entries 77 power consumption 12 power connection locating 3 power switch, locating 2 print drivers, supported 8 print media loading in Tray 1 16 print on both sides Mac 41 manually, Windows 39
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 155
    problems fax 139 special paper printing (Windows) 40 specifications electrical and acoustic 12 speed dials programming 74 staple cartridges part numbers 28 status HP Utility, Mac 85 supplies low threshold settings 99 ordering 28 part numbers 28 replacing toner cartridges 30 T technical support
  • HP Color LaserJet Pro MFP M277 | User Guide - Page 156
    146 Index ENWW
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
User Guide
Color LaserJet Pro MFP M277
www.hp.com/support/colorljMFPM277