HP D1520 Full User Guide

HP D1520 - Deskjet Color Inkjet Printer Manual

HP D1520 manual content summary:

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    HP Deskjet D1500 series Windows Help
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    HP Deskjet D1500 Printer series HP Photosmart Software Help
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    blind, colored buttons and tabs used in the software and on the HP printer have simple text or icon labels that convey the appropriate action. Mobility For users with mobility impairments, the printer software functions can be executed through keyboard commands. The software also supports Windows
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    ...5 2 Special features...7 3 Get started Printer at a glance...8 Power button and light...9 Paper tray...9 Unfold the paper tray...10 Use the paper tray...11 Print cartridges...11 Replace print cartridges...11 Ink-backup mode...12 Ink-backup mode output...13 Exit ink-backup mode...13 4 Connect the
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    printing...44 8 Printer software Make the HP Deskjet the default printer 45 Set default print settings...45 Printer Properties dialog box...46 What's This? help...47 Download printer software updates 47 9 Maintenance Install print cartridges...48 Print cartridges...48 Selection numbers
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    missing 57 Print cartridge problem message 58 Print cartridge carriage is stuck 58 Incompatible print cartridges 58 Out of paper...62 There was an error writing to USB port 62 Two-way communication cannot be established or Printer not responding 62 Installation problems...62 Power light is on
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    continue to have problems 98 A HP support Ink cartridge warranty information 99 Support process...99 HP support by phone...100 Phone support period...100 Placing a call...100 After the phone support period 100 B Technical information Printer specifications...101 Notice to Windows 2000 users 101
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    the HP Deskjet the default printer, set default print settings, and download printer software updates. Learn how to install and care for print cartridges, view how much ink is left in a print cartridge, print a test page, and remove ink stains. Find a solution to a hardware or software problem. Find
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    Chapter 1 (continued) Section HP inkjet supplies recycling program Description Find out how to recycle print cartridges. Welcome 6 Welcome
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    ! The HP Deskjet is equipped with several exciting features: • User friendly: Easy to install and operate. • Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using the borderless printing feature. For information, see Print borderless photos. • Estimated ink levels
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    3 Get started • Printer at a glance • Power button and light • Paper tray • Print cartridges • Ink-backup mode Printer at a glance Click the links below to learn about the printer features. 1 Power button and light 2 Paper tray 1 Print cartridges 8 Get started Get started
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    It can take a few seconds for the printer to turn on after you press the Power button. 1 Power button and light The Power light flashes when the printer is processing. CAUTION: Always use the Power button to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch
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    Chapter 3 Unfold the paper tray To unfold the paper tray 1. Raise the printer cover. 2. Lower the paper tray. 3. Fold out the tray extension. 4. Lower the printer cover. Get started 10 Get started
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    cause the printer to print more slowly and printed colors to differ from those you would see if a black print cartridge and a tri-color print cartridge were installed. For information on ordering print cartridges, see Shop for ink supplies. Replace print cartridges When buying print cartridges, look
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    For information about installing a replacement print cartridge, see Installation instructions. Ink-backup mode In the ink-backup mode, the printer operates with only one print cartridge. The ink-backup mode is initiated when a print cartridge is removed from the print cartridge carriage. NOTE: When
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    Tri-color print cartridge Result Colors print as grayscale. Colors print but black is grayed and is not a true black. Exit ink-backup mode Install two print cartridges in the printer to exit ink-backup mode. For information about installing a print cartridge, see Installation instructions. Get
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    connects to the computer with a universal serial bus (USB) cable. NOTE: For best printing performance, use a USB 2.0 compatible cable. For instructions about connecting the printer with a USB cable, see the Setup Guide that came with the printer. NOTE: A USB cable might not be packaged with your
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    with 1.25 cm tab). • Do not print borderless photos in ink-backup mode. Always have two print cartridges installed in the printer. For more information, see Ink-backup mode. • Open the file in a software program such as HP Photosmart Software and resize the photo. Ensure that the size corresponds to
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    includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. 1. Open the photo in a software program that allows editing, such as HP Photosmart Software. 2. Open the Printer Properties dialog box. 3. Click the Printing
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    information, see Notice to Windows 2000 users. Guidelines • For maximum fade resistance, use HP Premium Plus Photo Paper. • Verify that the photo paper that you are using is flat. For information about preventing photo paper from curling, see the photo paper storage instructions. • Do not exceed the
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    includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. 1. Open the photo in a software program that allows editing, such as HP Photosmart Software. 2. Open the Printer Properties dialog box. 3. Click the Printing
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    that appear washed out. You can also select the Off setting if you prefer to edit the image manually in a software program such as HP Photosmart Software. TIP: You can remove red-eye coloring in the photo when using the Off or Basic mode by selecting the Remove red eye check box. To change the
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    The printer software automatically optimizes the printed image. Store and handle photo paper Follow these instructions to maintain the quality of HP brand and ink when printing photos To save money and ink when printing photos, use HP Everyday Photo Paper and set the print quality to Normal. HP
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    : Learn about the printer software. Print e-mail Guidelines Do not exceed the paper tray capacity: 80 sheets of plain paper. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down.
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    Chapter 6 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical
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    it stops. NOTE: The paper will extend over the edge of the tray. 4. Slide the paper guide firmly against the edge of the paper. Print other documents Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday
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    in the Printer Properties dialog box. Print envelopes Guidelines • Avoid using envelopes that have the following features: • Clasps or windows • Thick, the paper tray capacity: 10 envelopes. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the envelopes in the right side
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    cards in the right side of the tray. The side to be printed on should face down and the short edge should point toward the printer. 3. Push the cards into the printer until they stop. 4. Slide the paper guide firmly against the edge of the cards. Print other documents Print postcards 25
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    in the Printer Properties dialog box. NOTE: If an out-of-paper message is displayed, see Out of paper for help in resolving the problem. Print short edge should point toward the printer. 3. Push the cards into the printer until they stop. 4. Slide the paper guide firmly against the edge of the cards
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    designed specifically for inkjet printers. • Use only printer until they stop. 5. Slide the paper guide firmly against the edge of the sheets. Print other documents Print NOTE: If your software program includes a label printing feature, follow the instructions that are provided with the software
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    HP Premium Inkjet Transparency Film. • Do not exceed the paper tray capacity: 20 transparencies. Prepare to print 1. Slide the paper guide the features that appear in the Printer Properties dialog box. Print brochures Guidelines • Open the file in a software program and assign the brochure size.
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    an appropriate HP inkjet paper. • Orientation: Portrait or Landscape • Size: An appropriate paper size • Two-sided printing: Manual For more information, see Two-sided printing. 4. Click OK to print. Use the What's This? help to learn about the features that appear in the Printer Properties dialog
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    . 5. Slide the paper guide firmly against the edge of the cards. Print NOTE: If your software program includes a greeting card printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1. Open the Printer Properties dialog box
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    the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Two
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    the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper
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    the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print other documents Print NOTE: If your software program includes an iron-on transfer printing feature, follow the instructions that are provided with the software program. Otherwise, follow
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    , and then click Other specialty paper. • Size: An appropriate paper size 3. Click the Advanced tab. 4. Click Printer Features, and then set Mirror Image to On. NOTE: Some iron-on transfer software programs do not require you to print a mirror image. 5. Select any other print settings that you want
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    On the Device Services tab, click the Print a Test Page button. The Print a Test Page dialog box is displayed. 4. Click the Print Page button. Recycle or discard the test page. Printing shortcuts Use printing shortcuts to print with print settings that you use often. The printer software has several
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    the Presentation Printing shortcut, changing the paper type to HP Premium Inkjet Transparency Film, and then saving the modified shortcut under that you no longer use. To delete a printing shortcut 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing
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    shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Set the page order The page order determines the order in which your multipage documents print. To set the page order 1. Open the Printer Properties dialog box. 2. Click the Advanced tab. 3. Click Document
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    Select any other print settings that you want, and then click OK. Print in grayscale To print in grayscale 1. Open the Printer Properties dialog box. 2. Click the Color tab. 3. Click Print In Grayscale. 4. In the Print In Grayscale drop-down list, select an option. 5. Select any other print settings
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    Sides drop-down list, click Manually. 5. Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first preview a printed document 1. Open the Printer Properties dialog box. 2. Click the Features or the Color tab. 3. Select the Show preview before
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    Open the Printer Properties dialog box. 2. Click the Features tab. 3. Click More in the Paper Type drop-down list, and then select the paper type that you want to use. 4. Click OK. 5. Select any other print settings that you want, and then click OK. Change the print speed or quality The HP Deskjet
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    output at the fastest printing speed, while using the least amount of ink. • Normal provides the best balance between print quality and speed and the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Deskjet printer will print. Printing in maximum dpi
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    HP Deskjet printer will print, click Resolution. 7. Select any other print settings that you want, and then click OK. Resize a document Use the printer software instructions in Two-sided printing for basic two-sided printing. To print a two-sided document with a tablet binding 1. Open the Printer
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    any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first. 6. After the odd-numbered pages have from your Web browser on the HP Deskjet. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple
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    Chapter 7 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab
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    about specific print settings. • Download printer software updates for the latest features and improvements. Make the HP Deskjet the default printer You can set the HP Deskjet as the default printer to use from any software program. This means that the HP Deskjet is automatically selected in the
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    Settings. 3. Make changes to the print settings, and then click OK. Printer Properties dialog box The printer is controlled by software that is installed on your computer. Use the printer software, also known as the printer driver, to change the print settings for a document. To change the print
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    of the software is displayed in the HP Update window. 4. If a software update is available, select the check box beside the update name. 5. Click Install. 6. Follow the onscreen instructions. Download HP Photosmart Software Installing the printer software update you download from the HP Web site
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    Printing with one print cartridge • Installation instructions Print cartridges Always install the tri-color print cartridge in the left side of the print cartridge carriage. Install the black print cartridge in the right side of the print cartridge carriage. NOTE: Your printer might be packaged with
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    with one print cartridge The printer can operate with only one print cartridge installed. For more information, see Ink-backup mode. Installation instructions To install a print cartridge 1. Press the Power button to turn on the printer. 2. Open the printer cover. The print cartridge carriage moves
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    so that the copper strip is on the bottom and facing toward the printer. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are
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    For information about recycling empty print cartridges, see HP inkjet supplies recycling program. WARNING! Keep both new and used print cartridges out of the reach of children. Align the print cartridges After installing a print cartridge, align the print cartridges to ensure the best print quality
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    then follow the onscreen instructions. The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the printer. Recycle or discard the test page. Automatically clean print cartridges If your printed pages are faded or if they contain ink streaks, the print cartridges might be low
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    Print quality is poor. If the HP Deskjet is used in a dusty environment, a small amount of debris can accumulate on the print cartridge contacts. This debris can cause ink streaks on printed pages. The problem can be corrected by manually cleaning the print cartridge contacts. You need the following
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    this process until no ink residue or dust appears on the swab. 4. Insert the print cartridges in the HP Deskjet, and then close the cover. For more information, see Installation instructions. Maintain print cartridges Follow these guidelines to maintain and store HP print cartridges and to ensure
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    install the print cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not attempt to reattach it. Reattaching the tape damages the print cartridge. CAUTION: Always turn the printer off with the Power button before you unplug the power cord or turn off a power
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    10 Shop for ink supplies To find the print cartridge reorder number, see the printed documentation that came with the HP Deskjet. You can also use the software that came with the HP Deskjet to find out the reorder number for the print cartridge. You can order print cartridges online from the HP Web
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    11 Troubleshooting • Error messages • Installation problems • Power light is on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems • Photos do not print correctly • Problems with borderless documents • Print quality is poor • Document is
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    messages to resolve the problem. Print cartridge carriage is stuck If the printer stalls while you are printing a document, follow the instructions in Print cartridge carriage is stalled. Print cartridge is in the wrong slot Solution: Always install the tri-color print cartridge in the left print
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    need to replace the print cartridges until print quality becomes unacceptable. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Troubleshooting Error messages 59
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    the print cartridges is estimated to be low on ink and may need to be replaced soon. Printing in ink-backup mode Solution: If you receive the ink-backup mode message and two print cartridges are installed in the printer, verify that the protective piece of plastic tape has been Troubleshooting 60
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    printer detects that only one print cartridge is installed, ink-backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the printer Printer Preferences dialog box. NOTE: Do not set the paper size from the Printers folder or from the printer printer is
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    the software installation program stops or fails, check the following topics for more information: • Installation program stops • "Unknown Device" message displays • Printer name does not appear If you continue to have problems, visit HP Technical Support at www.hp.com/support. Installation program
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    This is not a problem if you are using Windows 2000. If you are using Windows 2000 and this message is displayed, you can continue with the software installation. To resolve the problem 1. Disconnect the USB cable from the printer. 2. Disconnect the power cord from the printer. 3. Wait approximately
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    Reinstall the printer software: a. Insert the printer software CD into the drive. b. Follow the onscreen instructions to finish the installation. 4. Restart the antivirus program. Power light is on or flashing Troubleshooting 1 Power light If the Power light is on, the printer is either printing
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    print cartridges for the printer and are properly installed. For more information, see Print cartridges and Installation instructions. • The paper or other media is correctly loaded in the paper tray. • The printer cover is closed. • The rear access door is attached. Troubleshooting Printer does
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    spooler • Solution 9: Verify whether the software application is causing the problem Solution 1: Make sure the printer is turned on Solution: Look at the Power light located on the front of the printer. If it is not lit, the printer is turned off. Make sure the power cord is firmly connected to the
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    Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers to the product and the computer. Troubleshooting After reconnecting the USB cable, the
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    check mark in a black circle next to it. 3. If the wrong product is set as the default printer, right-click the correct product and select Set as Default. To verify the print driver 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start
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    the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then
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    application is the problem. To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS
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    . For more information, see Ink-backup mode. To increase the print speed, use two print cartridges in the printer. Printer software is outdated Outdated printer software might be installed. For information about updating the printer software, see Download printer software updates. Computer does not
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    messages After you install a print cartridge, the Power light begins to blink. The printer will not print. One of the following messages may appear on your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Work through
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    are listed in the reference guide that came with your printer. 1 Selection number 6. If the print cartridge has the wrong selection number, install a new print cartridge. For more information, see Installation instructions. 7. Close the printer cover. 8. If the problem is not solved, repeat these
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    reinstall the print cartridges Solution 1: Turn the power off and on Solution: Turn the power off and then back on. CAUTION: Check for any loose or broken parts in the printer. If you find loose or broken parts, go to www.hp.com/support. To turn off the printer 1. Turn off the printer by pressing
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    ) wall outlet. 3. Try the print job again to see if this procedure resolved the issue. NOTE: If the printer prints when plugged directly into a wall outlet, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product. Print cartridge problems 75 Troubleshooting
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    and reinstall the print cartridges Solution: Improper placement or installation of the print cartridges can cause the printer carriage to stall. Remove and reinstall the print cartridges. For more information, see Installation instructions. Paper problems • Paper jam • Printer does not feed paper
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    : • Solution 1: Make sure the paper tray is not empty • Solution 2: Check the rear door of the printer • Solution 3: Check the paper • Solution 4: Use the HP Paper Feed Cleaning Kit • Solution 5: Clean the rollers • Solution 6: Contact HP support for service Paper problems 77 Troubleshooting
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    paper tray was empty. Solution 2: Check the rear door of the printer Solution: If you removed the rear door to clear a paper jam, product is on, remove the power cord from the back of the product. 2. Wait 30 seconds, and then plug the power cord into the back of the Troubleshooting Troubleshooting
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    size Greeting-card papers Letter or A4 Index cards Appropriate listed card size (if listed sizes are not appropriate, you can specify a custom paper size) Inkjet papers Letter or A4 Iron-on T-shirt transfers Letter or A Labels Letter or A4 Paper problems 79 Troubleshooting
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    Open the Printer Properties dialog problem with Deskjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support. Search for "HP Troubleshooting 80 Troubleshooting
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    power cord. HP for information on calling for technical support. Cause: Your product needs servicing. Printer prints on multiple sheets at once If the printer prints on multiple sheets at once, check the following: • Paper weight • Paper might be loaded improperly Paper problems 81 Troubleshooting
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    the paper is loaded too far toward the back of the printer or if the paper guide is not positioned firmly against the paper. Reload the paper into Maximum dpi. Problems with borderless documents • Borderless printing guidelines • Image is printed at an angle Troubleshooting 82 Troubleshooting
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    in Grayscale on the Color tab. • Do not print borderless documents in ink-backup mode. Always have two print cartridges installed in the printer when printing borderless documents. For more information, see Ink-backup mode. Image is printed at an angle Verify that no problem exists with the source
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    a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, then use photo paper that is not curled. For instructions about preventing photo paper from curling, see Store and handle photo paper. Photo has an unwanted border • For small
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    the software application you are using supports borderless printing. For small photo paper with a tear-off tab If the border appears below the tear-off tab, then remove the tab. If the border appears above the tear-off tab, then Align the print cartridges. Troubleshooting Problems with borderless
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    does not show a problem, investigate other causes, such as the image file or software program. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. This section contains the following topics: • Wrong, inaccurate, or bleeding colors • Ink is not filling the
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    the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink was being used. If this did
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    in ink-backup mode. Or, replace the missing print cartridge. For more information, see: • Ink-backup mode • Replace print cartridges Cause: A print cartridge was missing, and the product was printing in ink-backup mode. If this did not solve the issue, try the next solution. Troubleshooting 88
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    : Check to see if your print cartridges are genuine HP print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Troubleshooting Print quality is poor 89
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    the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink was being used. If this did
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    ink used for printing. For more information, see: • Change the print speed or quality • Maximum dpi Cause: The print quality setting was set to low. If this did not solve the issue, try the next solution. Solution 3: Rotate the image Solution: If the problem persists, use the software you installed
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    solution. Troubleshooting Solution 4: Clean the print cartridge nozzles Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge. For more information, see: Manually clean print cartridges Cause
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    report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see Print a test page. Cause: The print cartridges needed to be cleaned or there was insufficient ink. Printouts are faded or have dull colors Try the
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    cartridges needed to be cleaned or there was insufficient ink. Printouts seem blurry or fuzzy Try the following solutions if your printout is smudged or unclear. TIP: After reviewing the solutions in this section, you can go to HP's support Web site to see if there is additional troubleshooting
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    For this issue, there is not a problem with your ink supplies. Therefore, replacing the print cartridges is not necessary. Solution: HP recommends that you use HP Premium Papers or any other paper type that did not solve the issue, try the next solution. Troubleshooting Print quality is poor 95
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    installed. Cause: The rear door was not securely installed. Ink streaks on the ink dries Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again. Cause: The excess ink in the product needed to dry out. Troubleshooting 96 Troubleshooting
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    When selecting a font, look for the TrueType or OpenType icon. Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also cartridges. For more information on aligning print cartridges, see Align the print cartridges. Troubleshooting Document is misprinted
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    the software program. If you continue to have problems If you continue to have problems after investigating the troubleshooting topics, shut down your computer and then restart it. If you still have questions after restarting your computer, visit HP Technical Support at www.hp.com/support. For
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    following features: • Fast access to qualified online support specialists • Software and driver updates for your HP Deskjet • Valuable HP Deskjet and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register your
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    to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the HP Deskjet. Be • Can you re-create it? • Did you add any new hardware or software to your computer at about the time that this situation began? • Did anything
  • HP D1520 | Full User Guide - Page 104
    functionality for Windows 2000, including but not limited to the following: • The HP Photosmart Software is not available. • The onscreen Help is not installed, but it is available as a Web download at www.hp.com/ support. Environmental product stewardship program Hewlett-Packard is committed
  • HP D1520 | Full User Guide - Page 105
    visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of
  • HP D1520 | Full User Guide - Page 106
    Technical information ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the following Web site:
  • HP D1520 | Full User Guide - Page 107
    Technical information Appendix B Disposal of waste equipment by users in private households in the European Union 104 Technical information
  • HP D1520 | Full User Guide - Page 108
    in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Toxic and hazardous substance table • HP Deskjet D1500 Printer series declaration of conformity FCC statement Technical information LED indicator statement Regulatory notices 105
  • HP D1520 | Full User Guide - Page 109
    Technical information Appendix B Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table 106 Technical information
  • HP D1520 | Full User Guide - Page 110
    Technical information HP Deskjet D1500 Printer series declaration of conformity Regulatory notices 107
  • HP D1520 | Full User Guide - Page 111
    card printing 29 H Hewlett-Packard Company notices 2 HP Photosmart Software downloading 47 I index card printing 26 ink low 60 streaks on the back of paper 96 ink, removing ink from skin and clothing 53 ink-backup mode 12 installation program stops 62 installing print cartridges 48 iron-on transfer
  • HP D1520 | Full User Guide - Page 112
    presentation printing 44 print distorted printout 91 faded 93 quality, troubleshoot 87, 89, 92, 94 vertical streaks 95 Web pages 43 print cartridges aligning 51 cleaning automatically 52 cleaning manually 53 installing 48 low on ink 60 maintaining 54 ordering information 52 previously used 59 print
  • HP D1520 | Full User Guide - Page 113
    photo printing problems 82 poor print quality 86 printer 57 printer does not feed paper 77 printer is not printing 65 printer is stalled 74 printer name does Device message 63 updates downloading for software 47 HP Photosmart Software 47 USB connecting the printer 14 W Web pages, print 43 What's
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HP Deskjet D1500 series
Windows Help