HP D530 Getting Started - Business Desktops

HP D530 - Compaq Business Desktop Manual

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  • HP D530 | Getting Started - Business Desktops - Page 1
    Part Number: 312942-002 May 2004 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during the initial startup process. Enhanced for
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    are trademarks or registered trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be
  • HP D530 | Getting Started - Business Desktops - Page 3
    Library CD 7 Before You Call for Technical Support 8 Helpful Hints ...9 Basic Troubleshooting ...11 Solving General Problems 11 Solving Hardware Installation Problems 15 Interpreting Diagnostic Lights and Audible Codes 17 Ordering the Quick Troubleshooting Guide 22 www.hp.com iii
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    Contents iv www.hp.com
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    installed automatically. This process takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read and follow the instructions on the screen to complete the installation. CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE
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    2. On the Welcome screen, click Next. Ensure that Microsoft Windows XP Service Pack 1 Hotfixes is checked. 3. Click Next to proceed with the up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection has been established,
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    to install the programs from www.microsoft.com. 5. Click the Scan for Updates link when it appears. After scanning, click the Critical Updates and Service Packs link when it appears under the heading Pick updates to install. A list of updates will appear with all updates selected by default. It is
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    support software, including support software for the operating system from: www.hp.com/support You can also obtain the latest support software through a subscription to the Compaq Support CD Kit using the Support You can manually select or instructions on making backup copies of your data files. 4
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    instructions provided for the restore solution that came with the computer. For questions about or problems with this CD, please contact customer support losing any data. CAUTION: Manually forcing the computer off can button for four seconds. However, manually turning off the power bypasses the
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    basic networking information and instructions for installing device drivers and using network interface controller (NIC) features preinstalled on select desktop models; also provides information about Internet Service Providers and using the Internet. Troubleshooting Guide (PDF on library CD
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    documentation from http://www.hp.com. Click support & drivers > Compaq reference library. Locating Regulatory Information The computer is a Class B digital device, pursuant to Part 15 of the FCC Rules. Refer to the Safety & Regulatory Information guide on the Documentation Library CD for Class
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    connection. There may be a problem with the network plug or guide for more general suggestions. Refer to the comprehensive Troubleshooting Guide on the Documentation Library CD for more detailed information. Refer to the comprehensive online technical support at http://wwss1pro.compaq.com/support
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    . Be prepared to spend the time necessary troubleshooting the problem with the service technician. For sales information and warranty upgrades error codes that will help you diagnose the problem. Refer to Appendix A in the Troubleshooting Guide on the Documentation Library CD for more information.
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    expansion board or other option. See "Solving Hardware Installation Problems" for instructions. Be sure that all the needed device drivers have than the factory-installed operating system, check to be sure that it is supported on your system. If your computer has multiple video sources (embedded,
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    that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation Library CD and under the reference library at the following Web site: http://www.hp.com/support. Solving General Problems You may be able to easily resolve the general
  • HP D530 | Getting Started - Business Desktops - Page 16
    Getting Started Solving General Problems Continued Problem Cause Solution Computer appears to pause some computers, is Computer Setup. locked. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key
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    Getting Started Solving General Problems Continued Problem Computer powered off automatically and the Power LED flashes Red two times, once every second, Reseat processor heatsink and verify that fan assembly is properly attached. 5. Contact an authorized reseller or service provider. 13
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    Getting Started Solving General Problems Continued Problem Cause Solution System does not power System unable to power on. Press and hold the power button for less on and the LEDs on the
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    Hardware icon in the Control Panel (for Windows XP, use the Add Hardware Wizard) and follow the instructions that appear on the screen. Solving Hardware Installation Problems Problem A new device is not recognized as part of thesystem. Probable Cause Recommended Solution Device is not seated
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    Getting Started Solving Hardware Installation Problems Continued Problem Computer will not start. Power LED flashes to determine possible causes. 3. If you still cannot resolve the issue, contact Customer Support. Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system
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    Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. If you
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    is not spinning, then replace processor fan. 4. Reseat processor heatsink and verify that fan assembly is properly attached. 5. Contact an authorized reseller or service provider. Red Power LED stays on. None Processor not installed (not an indicator of bad processor). 1. Check to see that the
  • HP D530 | Getting Started - Business Desktops - Page 23
    Open the hood and ensure the 4wire power supply cable is seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the system. If the system enters the POST
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    by a two-second pause. Invalid ROM based on bad checksum. 1. Reflash the ROM using a ROMPaq diskette. See the "ROM Flash" section of the Desktop Management Guide on the Documentation Library CD. 2. Replace the system board. 20
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    Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action System does not power on and LEDs are not flashing. None System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED
  • HP D530 | Getting Started - Business Desktops - Page 26
    if you are concerned about voiding the product warranty, contact your local authorized sales or service representative before undertaking the recommended corrective action. To order the Quick Troubleshooting Guide, use the following part numbers: Part numbers 153837-001 fpr single copies Part number
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Getting Started
Business Desktops
Document Part Number: 312942-002
May 2004
Use this guide after you have completed the steps detailed in the
Quick Setup
guide.
It will help you set up factory-provided software. It also includes basic
troubleshooting information should you have problems during the initial startup
process.
Enhanced for accessibility.