HP DL385 HP ProLiant DL385 Generation 2 Server User Guide
HP DL385 - ProLiant - G5 Manual
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- HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 1
HP ProLiant DL385 Generation 2 Server User Guide Part Number 411576-004 November 2007 (Fourth Edition) - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 2
of Microsoft Corporation. Audience assumptions This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels. - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 3
panel components ...7 Front panel LEDs and buttons ...8 Systems Insight Display LEDs ...9 Rear panel components...10 PCI expansion slot definitions ...10 PCI riser board expansion slot definitions 11 Rear panel LEDs and buttons...11 System board ...12 System board components (6-fan configuration - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 4
...62 HP ROM-Based Setup Utility...63 Array Configuration Utility ...64 Option ROM Configuration for Arrays 65 HP ProLiant Essentials Rapid Deployment Pack 65 Re-entering the server serial number and product ID 65 Management tools...66 Automatic Server Recovery ...66 ROMPaq utility...66 System - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 5
71 Web-Based Enterprise Service...71 Open Services Event Manager ...72 Keeping the system current ...72 Drivers ...72 ProLiant Support Packs ...72 Operating system version support ...72 Change control and proactive notification 72 Care Pack ...73 Troubleshooting ...74 Troubleshooting resources - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 6
electrostatic discharge ...97 Grounding methods to prevent electrostatic discharge 97 Specifications ...98 Environmental specifications ...98 Server specifications ...98 Technical support...100 Before you contact HP...100 HP contact information ...100 Customer Self Repair ...100 Acronyms and - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 7
Component identification Front panel components Item 1 2 3 4 5 6 Description Media drive bay (IDE/diskette multibay) Video connector USB connectors (2) Systems Insight Display Hard drive bays Quick release levers (2) Component identification 7 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 8
. To identify component in critical state, refer to Systems Insight Display LEDs. Green = Network link Flashing = Network link and activity Off = No link to network. If power is off, view the rear panel RJ45 LEDs for status. Green = Network link Flashing = Network link and activity Off = No link to - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 9
slot LED is illuminated, further troubleshooting is required. Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM. NOTE: The HP Systems Insight Display LEDs represent the system board layout. Component identification - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 10
Rear panel components Item 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Description Expansion slot connector Power supply bay 2 Power cord connector Power supply bay 1 (populated) iLO 2 connector Video connector USB connectors (2) Serial connector Mouse connector Keyboard connector PCI expansion - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 11
panel LEDs and buttons PCIe x16 riser board - x16 x4 Item 1 2 3 4 Description Status Power supply LED Green = Normal Off = System is off or power supply has failed UID LED button Blue = Activated Flashing = System being remotely managed Off = Deactivated NIC/iLO 2 activity Green = Network - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 12
System board System board components (6-fan configuration) Item Description 1 Fan board connector 2 DIMM slots (1-4) 3 Power supply backplane connector 4 PCIe slot 1 5 PCIe slot 2 6 System battery 7 System maintenance switch 8 Diagnostic LEDs 9 NMI jumper 10 Internal USB - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 13
board components (12-fan configuration) Item Description 1 Fan board connector 2 DIMM slots (1-4) 3 Power supply backplane connector 4 PCIe slot 1 5 PCIe slot 2 6 System battery 7 System maintenance switch 8 Diagnostic LEDs 9 NMI jumper 10 Internal USB connector* 11 PPM - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 14
slot 6C DIMM slot 7D DIMM slot 8D System maintenance switch Position S1 S2 S3 S4 Default Off Off Off Off Function Off = iLO 2 security is enabled. On = iLO 2 security is disabled. Off = System configuration can be modified. On = System configuration is locked and cannot be modified. Reserved - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 15
iLO Virtual NMI feature For additional information, see the whitepaper on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). Systems Insight Display LEDs and internal health LED combinations When the internal health LED on the front panel illuminates - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 16
Systems Insight Display LED and color Processor failure, socket X (amber) Internal Health LED color Red of the following conditions may exist: • DIMM in slot X is in a pre-failure condition. • Memory group is populated with different DIMM types (at least one DIMM is good). One or more DIMMs has - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 17
Systems Insight Display LED and color Power supply X (amber) PCI riser cage interlock (amber) Internal Health LED color Red - Status Power supply X has failed. PCI riser cage is unseated. Device numbers SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 18
the drive as soon as possible. Off Off The drive is offline, a spare, or not configured as part of an array. PCI riser cage LED CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 19
On = AC power connected Off = AC power disconnected Battery pack LEDs Item ID Color 1 Green Description System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 20
BBWC data and is available any time that the system power cords are connected to a power supply. Battery , refer to the controller QuickSpecs on the HP website (http://www.hp.com). The cache microcontroller is within its boot loader and receiving new flash code from the host controller. There is - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 21
six fans are installed. For more information, see "Hot-plug fan operation (on page 30)." Hot-plug fans (12-fan configuration) For server models that support 12 fans, the fan configuration operates in redundant mode when all 12 fans are installed. For more information, see "Hot-plug fan operation (on - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 22
Item Description 1 Fan connectors (8)* 2 Systems Insight Display connector 3 Power On/Standby button/system power LED 4 UID LED button 5 USB connectors (2) 6 Video connector 7 Fan board system connector *Only the 12-fan configuration supports all connectors. Component identification - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 23
power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed. IMPORTANT: If installing a hot-plug device, it is not necessary to power - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 24
of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 25
latch. 4. Lift up on the hood latch handle and remove the access panel. Install the access panel 1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the rear of the server approximately 1.25 cm (0.5 in). 2. Push down on the hood latch. The access - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 26
install the air baffle. Depending on the fan configuration, the air baffle is different. Use the following procedure for either configuration. 1. Install the air baffle. 2. Install the BBWC battery pack. 3. Install the access panel (on page 25). 4. Install the server into the rack. 5. Power up the - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 27
all PCI slots have either an expansion slot cover or an expansion board installed. 1. Power down the server (on page 23). 2. Extend the server from the rack (on page 23). 3. Remove the access panel (on page 24). 4. Disconnect any internal or external cables connected to any existing expansion boards - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 28
required internal cables to the expansion board. Refer to the documentation that ships with the expansion board. 4. Install the access panel (on page 25). 5. Install the server into the rack. 6. Connect any required external cables to the expansion board. Refer to the documentation that ships with - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 29
swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: 1. Power down the server (on page 23). 2. Swing open the cable management arm. 3. Remove the cables from the cable trough. Operations 29 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 30
BIOS performs an orderly shutdown if two or more fans have failed. o The server performs an immediate shutdown if it detects a critical temperature level. IMPORTANT: An immediate shutdown is a hardware-controlled function and it overrides any firmware or software actions. • In the operating system - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 31
by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 32
airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage. The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation. CAUTION: When using - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 33
70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data devices to safely provide power to all devices. Observe the following guidelines: • Balance the server power load between available AC supply branch circuits. • Do not allow the overall system - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 34
on its casters. • Never stand in front of the rack when it is rolling down guidelines for manual material handling. rails while the other two support the component. • Use caution server into the rack is included with the rack or the server. The contents of the server shipping carton include: • Server - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 35
server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page 39)." Installing the server instructions that ship with the 2U Quick Deploy Rail System. 2. Connect peripheral devices to the server. - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 36
2 11 Power cord connector 12 Power supply bay 1 (populated) 13 iLO 2 connector 14 Video connector 15 USB connectors (2) 16 Serial connector 17 cord to the rear of the server. 4. Install the power cord anchor on the handle of the power supply. NOTE: Peripheral device cables are removed for clarity. - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 37
on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD. Installing the operating system To operate properly, the server must have a supported operating system installed. For the latest information on supported operating systems, refer to - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 38
the operating system CD into the CD-ROM drive and reboot the server. This process may require you to obtain additional drivers from the HP website (http://www.hp.com/support). For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant Essentials - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 39
installation tool. CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number. IMPORTANT: If upgrading processor speed, update the system ROM before installing the processor. IMPORTANT: Processor - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 40
the heatsink retaining bracket. CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. 6. Remove the processor socket protective cover. Retain the cover for future use. CAUTION: Failure to completely open the processor locking lever - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 41
processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Hardware options installation 41 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 42
10. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Hardware options installation 42 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 43
11. Close the processor retaining bracket and the processor retaining latch. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. 12. Remove the heatsink cover. CAUTION: After the cover is - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 44
13. Install the heatsink. 14. Close the heatsink retaining bracket. 15. Install the PPM: a. Open the latches on the corresponding PPM slot. IMPORTANT: Install the PPM only when installing a second processor. NOTE: The PPM is keyed and the key must be aligned when installed. Hardware options - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 45
b. Install the PPM. c. Close the latches. NOTE: The appearance of compatible PPMs may vary. 16. Install the air baffle (on page 26). 17. Install the access panel (on page 25). 18. Install the server into the rack. 19. Power up the server (on page 23). Hardware options installation 45 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 46
with banks farthest away from each populated processor (banks A and C). • The server supports multiple memory modes, based on DIMM population. Use RBSU ("HP ROM- Based Setup Utility" on page 63) to select a mode (System will default to Advanced ECC). • Observe the following special conditions when - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 47
the air baffle" on page 25). 8. Install the access panel (on page 25). 9. Install the server into the rack. 10. Power up the server (on page 23). For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LEDs and internal health LED combinations (on page 15 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 48
• The system automatically sets all device numbers. • If only one hard drive is used, install it in the bay with the lowest device number. • Hard drives must be SFF types. • Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 49
hard drive LED combinations" on page 18). Removing a hot-plug SAS hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Determine the status of the hard drive from the hot-plug SAS hard drive - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 50
AC power supply option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Access the product rear panel (on page 29). 2. Remove the power supply blank. WARNING: To reduce the risk of personal injury - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 51
. 7. Connect the power cord to the power source. 8. Be sure that the power supply LED is green ("Rear panel LEDs and buttons" on page 11). 9. Be sure that the front panel external health LED is green ("Front panel LEDs and buttons" on page 8). DC power supply option Hardware options installation 51 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 52
intended only for installation in HP servers located in a restricted access supply. Each output overcurrent-protected device in the PDU must be based ground in accordance with local/regional electric codes and/or regulations. • The green/yellow are qualified in servicing server equipment and trained to - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 53
-hand swing, remove the cable management arm or convert it for left-hand swing. For removal instructions, see "Cable management arm with righthand swing (on page 29)." For conversion instructions, see the instructions that ship with the 2U Quick Deploy Rail System. Hardware options installation 53 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 54
illuminated green. Expansion board options The server supports PCI, PCI-X, and PCI Express expansion boards. Installing an expansion board (slot 2) 1. Power down the server (on page 23). 2. Extend the server from the rack (on page 23). 3. Remove the access panel (on page 24). 4. Remove the expansion - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 55
and remove all AC power cords before removing or installing the PCI riser cage. 1. Power down the server (on page 23). 2. Extend the server from the rack (on page 23). 3. Remove the access panel (on page 24). 4. Remove the PCI riser cage (on page 27). 5. Remove the expansion slot cover ("Removing - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 56
to the expansion board. Refer to the documentation that ships with the expansion board. 12. Install the access panel (on page 25). 13. Install the server into the rack. 14. Power up the server (on page 23). PCI riser board option To install the component: CAUTION: To prevent improper cooling and - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 57
optional riser board. 8. Install any expansion boards. ("Expansion board options" on page 54) 9. Install the PCI riser cage (on page 27). 10. Install the access panel (on page 25). 11. Install the server into the rack. 12. Power up the server (on page 23). Hardware options installation 57 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 58
Cabling SAS hard drive cabling PCI SAS cabling to an HP Smart Array P400i Controller PCI SAS cabling to an optional expansion board controller Cabling 58 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 59
Fan board cabling Battery cabling for BBWC Cabling 59 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 60
Systems Insight Display cabling Hard drive backplane power cabling Cabling 60 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 61
Media drive bay cabling PCIe x16 riser board power cabling Cabling 61 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 62
• Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 70) • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 63
: • Configuring system devices and installed options • Enabling and disabling system features • Displaying system information • Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 64
see the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Array Configuration Utility ACU is a browser-based utility with the following features: • Runs as a local application or remote service Configuration and utilities - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 65
(with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information. For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp.com). Option - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 66
pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU. ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To upgrade the firmware, insert a ROMPaq diskette into the diskette drive - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 67
www.hp.com/support). Integrated Lights-Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 68
information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage). Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB ROM that acts as two - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 69
not available. Specifically, HP provides legacy USB functionality at: • POST • RBSU • Diagnostics • DOS • Environments which do not support USB natively For more information on ProLiant USB support, refer to the HP website (http://www.compaq.com/products/servers/platforms/usb-support.html). Changing - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 70
server installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD. HP Insight Diagnostics Online Edition is a web-based - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 71
www.hp.com/hps/hardware/hw_enterprise.html). To download HP ISEE, visit the HP website (http://www.hp.com/hps/hardware/hw_downloads.html). For installation information, refer to the HP ISEE Client Installation and Upgrade Guide (ftp://ftp.hp.com/pub/services/hardware/info/isee_client.pdf). Web-Based - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 72
or updating device drivers. ProLiant Support Packs PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/psp.html). Operating system version support Refer - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 73
offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Configuration and utilities - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 74
support page. Under self-help resources, select ProLiant Troubleshooting Guide. • The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers, Workstations and Systems Hardware, and then the appropriate server. Pre-diagnostic steps WARNING: To avoid potential problems - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 75
shock, remove all power cords to completely disconnect power from the system. Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 76
in) of clearance at the front and back of the server. CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. Symptom information Before troubleshooting a server problem, collect the following - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 77
ESD wrist strap, and software utilities, necessary to troubleshoot the problem. o You must have the appropriate Health Drivers and Management Agents installed on the server. NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 78
reinstall each device, checking the connectors and sockets for bent pins or other damage. Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 79
flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item 1 2 3 Refer to "Symptom information (on page 76)" "Loose connections (on page 77)" "Service notifications (on page 78 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 80
/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht ml) "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) Server maintenance and service guide - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 81
Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 81 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 82
on the Documentation CD or on the HP website (http://www.hp.com/support) • "Power supply problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Server maintenance and service guide, located on the Documentation CD - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 83
Troubleshooting 83 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 84
and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "General memory problems - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 85
OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Troubleshooting 85 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 86
(on page 77)" "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • "Operating system problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 87
Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 68) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 87 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 88
on the Documentation CD or on the HP website (http://www.hp.com/support) • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Server maintenance and service guide, located on the Documentation CD or - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 89
HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 90
spare designated for this product. To remove the component: 1. Power down the server (on page 23). 2. Extend the server from the rack, if applicable ("Extend the server from the rack" on page 23). 3. Remove the access panel (on page 24). 4. Remove any hardware that will interfere with accessing the - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 91
classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user. FCC rating label The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or ID on the label. Class - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 92
and (2) this device must accept any interference received, including interference that may cause undesired operation. For questions regarding this product, contact us by mail or telephone: • Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 93
environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Regulatory compliance notices 93 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 94
Japanese notice BSMI notice Korean notice Class A equipment Class B equipment Regulatory compliance notices 94 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 95
other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure laser device other than those specified herein. • Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 96
Power cord statement for Japan Regulatory compliance notices 96 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 97
parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 98
No direct sunlight allowed. ** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa. Server specifications Specification Dimensions Height Depth Width Weight (maximum) Weight (no drives installed - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 99
input 1000 W at 200V to 240V AC input 800 W at 100V AC input 850 W at 120V AC input 1000 W at 200V to 240V AC input Specifications 99 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 100
com/country/us/en/wwcontact.html). For HP technical support: • In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 101
, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog. Based on is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 102
lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. • Optional - Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen Technical support 102 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 103
Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP können Sie das HP technische Support Center anrufen und - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 104
de HP, pó HP siguiente (http://www.hp.com/go/selfrepair). Customer Self Repair Veel onderdelen in HP HP HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.nl/services/servicepartners). Reparo feito pelo cliente Os produtos da HP HP (ou fornecedores/parceiros de serviço da HP) - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 105
entanto, se desejar que a HP as substitua, pode haver ou HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP HP para que um técnico o ajude por telefone. A HP especifica HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 106
Technical support 106 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 107
Technical support 107 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 108
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery-backed write cache BIOS Basic Input/Output System CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate DIMM dual inline - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 109
Commission iLO Integrated Lights-Out IML Integrated Management Log ISEE Instant Support Enterprise Edition LED light-emitting diode NFPA National Fire Protection Association NIC network interface controller NMI non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 110
Power-On Self Test PPM processor power module PSP ProLiant Support Pack RBSU ROM-Based Setup Utility RDP Rapid Deployment Pack ROM read-only memory SAS serial attached SCSI SDRAM synchronous dynamic RAM SFF small form-factor SIM Systems Insight Manager SMTP Simple Mail Transfer Protocol SNMP Simple - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 111
TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 111 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 112
, Systems Insight Display 60 Canadian notice 92 Care Pack 31, 73 cautions 75 CD-ROM drive 50 class A equipment 91 class B equipment 91 CMOS 14 components 7 configuration of system 37, 62 Configuration Replication Utility 63 configuration tools 62 connection problems 77 connectors 7 contacting HP - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 113
35, 39 health driver 66 hot-plug fans 29 HP Insight Diagnostics 70 HP Instant Support Enterprise Edition 71 HP ProLiant Essentials Foundation Pack 68 HP ProLiant Essentials Rapid Deployment Pack 65 HP Systems Insight Manager, overview 68 HP technical support 100 I iLO (Integrated Lights-Out) 67 - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 114
stability 75 rack warnings 75 RBSU (ROM-Based Setup Utility) 63 RBSU configuration 63 rear components 10 rear panel connectors 10 rear panel LEDs 11 rear panel, accessing 29 redundant ROM 68 registering the server 38 regulatory compliance notices 91 remote support and analysis tools 71, 72 removing - HP DL385 | HP ProLiant DL385 Generation 2 Server User Guide - Page 115
keeping current 72 Systems Insight Display 7 Systems Insight Manager 68 T Taiwan battery recycling notice 95 technical support 100 telephone numbers 100 temperature requirements 32 Torx screwdriver 10 troubleshooting 74 troubleshooting resources 74 U UID LED 8, 11, 15 updating the system ROM 68 USB
HP ProLiant DL385 Generation 2 Server
User Guide
Part Number 411576-004
November 2007 (Fourth Edition)