HP DesignJet T800 Limited Warranty - Page 6

Parts for which customer self-repair is mandatory. If you request HP to replace these parts, you will

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c. Operation outside the product's specifications. d. Improper site preparation or maintenance as defined in the product documentation or as directed by HP. e. Unauthorized modification or misuse, including but not limited to the insertion/connection of electric/ electronics systems/components/boards not provided or supported by HP and/or additional cables other than the ones originally present in the system. f. Cosmetic damage, including but not limited to scratches or fingerprints, is not covered by HP's Limited Warranty. g. Routine printer maintenance operations in the HP Printer, such as cleaning and preventive maintenance services (including parts contained in any preventive maintenance kit and HP service engineer visits), are not covered by HP's Limited Warranty. 5. HP's limited warranty is void in the event that the printer is attached to an aftermarket apparatus or system that modifies the printer's functionality, such as a continuous ink system. 6. Dynamic security enabled printer. Only intended to be used with cartridges using an HP original chip. Cartridges using a non-HP chip may not work, and those that work today may not work in the future. More at: http://www.hp.com/go/learnaboutsupplies. 7. For HP printer products, the use of a refilled or non-original HP consumable product (ink, printhead or ink cartridge) does not affect either HP's Limited Warranty to you or any HP support contract with you. However, if printer failure or damage is attributable to the use of a non-HP consumable product, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 8. If HP or an HP authorized service provider receives, during the applicable warranty period, notice of a defect in any product covered by this HP Limited Warranty, HP shall, at its option, either repair or replace the product which proves to be defective. 9. Customer self-repair warranty service. HP products are designed with many Customer Self-Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If, during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: a. Parts for which customer self-repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. b. Parts for which customer self-repair is optional. These parts are also designed for Customer Self-Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self-repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. 10. Should HP elect to replace or repair the defective product or part onsite, such products will be serviced at the end-user customer's facility at no charge only within designated local service travel areas. Outside 2 HP Limited Warranty statement ENWW

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c.
Operation outside the product's specifications.
d.
Improper site preparation or maintenance as defined in the product documentation or as directed by
HP.
e.
Unauthorized modification or misuse, including but not limited to the insertion/connection of electric/
electronics systems/components/boards not provided or supported by HP and/or additional cables
other than the ones originally present in the system.
f.
Cosmetic damage, including but not limited to scratches or fingerprints, is not covered by HP’s Limited
Warranty.
g.
Routine printer maintenance operations in the HP Printer, such as cleaning and preventive
maintenance services (including parts contained in any preventive maintenance kit and HP service
engineer visits), are not covered by HP’s Limited Warranty.
5.
HP’s limited warranty is void in the event that the printer is attached to an aftermarket apparatus or system
that modifies the printer’s functionality, such as a continuous ink system.
6.
Dynamic security enabled printer. Only intended to be used with cartridges using an HP original chip.
Cartridges using a non-HP chip may not work, and those that work today may not work in the future. More
at:
go/learnaboutsupplies
.
7.
For HP printer products, the use of a refilled or non-original HP consumable product (ink, printhead or ink
cartridge) does not affect either HP’s Limited Warranty to you or any HP support contract with you.
However, if printer failure or damage is attributable to the use of a non-HP consumable product, HP will
charge its standard time and materials charges to service the printer for the particular failure or damage.
8.
If HP or an HP authorized service provider receives, during the applicable warranty period, notice of a
defect in any product covered by this HP Limited Warranty, HP shall, at its option, either repair or replace
the product which proves to be defective.
9.
Customer self-repair warranty service. HP products are designed with many Customer Self-Repair (CSR)
parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If,
during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP
will ship that part directly to you for replacement. There are two categories of CSR parts:
a.
Parts for which customer self-repair is mandatory. If you request HP to replace these parts, you will
be charged for the travel and labor costs of this service.
b.
Parts for which customer self-repair is optional.
These parts are also designed for Customer Self-Repair. If, however, you require that HP replace them for
you, this may be done at no additional charge under the type of warranty service designated for your
product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over
the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part
must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the
defective part back to HP within a defined period of time, normally five (5) business days. The defective
part must be returned with the associated documentation in the provided shipping material. Failure to
return the defective part may result in HP billing you for the replacement. With a customer self-repair, HP
will pay all shipping and part return costs and determine the courier/carrier to be used.
10.
Should HP elect to replace or repair the defective product or part onsite, such products will be serviced at
the end-user customer's facility at no charge only within designated local service travel areas. Outside
2
HP Limited Warranty statement
ENWW