HP Designjet 2500/3500cp HP DesignJet 2500 and 2000CP Printer Quick Reference
HP Designjet 2500/3500cp Manual
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- HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 1
i HP DesignJet 2500CP/2000CP Printer 18 425 488 4998 2000 325 1584 Quick Reference Guide - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 2
1998 Printed in Europe For trademark information, legal notices, safety notices and warranty information, refer to the HP DesignJet 2500CP/2000CP User's Guide, manual part number C4704-90241. Hewlett-Packard Company Barcelona Division Avda. Graells, 501 08190 Sant Cugat del Vallès Barcelona, Spain - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 3
Quick Reference Guide Quick Reference Guide HP DesignJet 2000CP Printer HP DesignJet 2500CP Printer 3 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 4
Table of Contents 4 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 5
Identifying Printer Parts Identifying Printer Parts C4704106 5 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 6
The Front Panel The front panel of the printer is made up of four functional areas. Cancel Form Feed and Cut Replace Ink System Previous Receiving Print Current Configuration (Press both Keys) Enter Pause Color Mono Best Normal Fast Print Quality C4704002 6 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 7
display and the four display keys to its right ( , ↑, ↓ and ) C4704016 The display is used for displaying: Menus used to configure the printer. Messages about printer status, required actions, or errors. Use the display keys to navigate the menu system and select menu options. You also use the - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 8
Action Keys Press Press Press Press to cancel the current printer operation. to advance and cut media. to replace ink system components. to pause the printer. Action Keys dddddddy See chapter 7, Managing Your Prints, in the user's guide for detailed information on the use of these keys. 8 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 9
the print quality mode you want. Color Mono Best Normal Fast Print Quality C4704033 See chapter 6, Controlling the Overall Appearance of a Print, in the user's guide for detailed information on the use of these keys. 9 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 10
Status Lights The status lights provide status information about the current configuration and state of the printer. Receiving Pause Color Mono Best Normal Fast Print Quality C4704031 10 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 11
Entering the Menu System 1 Make sure a status screen is displayed, as shown in the example on the right. 2 3 Entering the Menu System C4704034 C4704008 or the FULL MENUS screen C4704008 is displayed, with the Queueing & Nesting option shown. 11 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 12
Navigating the Menu System Previous ←1 ↑ ↓ ↑ ↓ ↓ ↑ Enter → C4704006 ↵ NOTE: A → character in a menu option box indicates that another level of menu is available. 12 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 13
. See page 34, Installing a New Roll into the Printer 1 Check the leading edge as it unwinds from the spool. If it is not evenly cut or if it is skewed (not perpendicular to the guides), continue with the next procedure. If the media is cut correctly go to step 3 a Pull the media - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 14
2 C4704131 3 C4704124a 14 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 15
4 5 ↓ 6 ↑ ↓ Loading Roll Media C4704029 C4704030 15 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 16
7 a When the front panel displays "Lower Lever". Lower the media lever. 16 C4704130 Impom iIomitpruoymui iIomitpruoymui C4704034 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 17
Loading Roll Media 8 Impom iIomitpruoymui iIomitpruoymui C4723127a C4723127b 9 Impom iIomitpruoymui iIomitpruoymui 17 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 18
10 18 C4704131 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 19
11 12 ↓ 13 a If the Take Up Reel is turned off the printer is now ready to print. Loading Roll Media C4704029 19 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 20
14 ↑ ↓ C4704016 20 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 21
Take Up Reel Loading Take Up Reel Loading 1 ↓ ↑ C4704016 21 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 22
2 C472351 3 4 22 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 23
5 6 NOTE: Use only tape which will not tear the media when it is removed later. NOTE: To avoid the media skewing as it is wound onto the Core tube, ensure the media is straight when it is attached Take Up Reel Loading 23 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 24
7 ↓ 8 24 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 25
9 10 NOTE: It is important that the media weight is inserted. The Take Up Reel will not function properly without it 11 +2+4+''=/=3=66515'0'0/4'9''/m'11/152m3m770m2mmmm Take Up Reel Loading 12'' / 305mm 4+2+'+' /=1=3=056650''74/'9''m/'11/125m37m70m2mmmm 12'' / 305mm 25 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 26
NOTE: When the Take Up Reel is in operation it is important to ensure that the Take Up Reel sensor is not blocked. 12 26 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 27
Unloading Media from the Take Up Reel 1 Press the Form feed and cut button on the front panel. C4704024 27 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 28
2 3 4 ↓ 28 C4704016 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 29
5 6 ↓ 7 Unloading Media from the Take Up Reel C4704016 29 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 30
8 9 A B 30 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 31
10 To remove roll media from the printer perform the following procedure. Unloading Media from the Take Up Reel 31 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 32
R 1 2 32 Impom C4704130 iIomitpruoymui iIomitpruoymui - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 33
Removing a Roll from the Printer 3 B A C4704121a 4 5 33 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 34
Installing a New Roll into the Printer 1 If an empty spindle is installed in the printer, open the roll cover and remove the empty spindle by pulling firmly on each end, A and then B as shown. B 2 A C4704118a 34 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 35
3 a Push down on the media guide, making sure that the guide is flush against the ends of the roll. Installing a New Roll into the Printer B B A A 35 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 36
5 B NOTE: The media must be A positioned on the roll as shown. C4704122a 36 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 37
Changing the Core Tube on the Take Up Reel 1 2 3 4 12'' / 305mm B 42'' / + + + =1=30=6565'07'/4'9'm'/'11/15m23m770m2mmmm A 12'' / 305mm 37 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 38
tube to +2+4''=/=3=66515'0'0/4'9''/m'11/152m3m770m2mmmm + replace the plastic Take Up Core that was supplied with your printer. 6 NOTE: Ensure the Take Up Core is pushed firmly into both media guides. NOTE: If you want to use a three inch cardboard core then use the 3 inch core adaptors - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 39
Changing the Core Tube on the Take Up Reel 7 B 42'' + + / =1=30=6565'07'/4'9'm'/'11/15m23m770m2mmmm + A 12'' / 305mm 8 12'' / 305mm 39 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 40
1 You cannot load sheet media if roll media is loaded. If roll media is loaded refer to 32, Removing a Roll from the Printer. 2 3 40 C4704131 Cancel C4704129 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 41
4 ↑ 5 ↑↓ 6 7 Loading sheet media C4704035 C4704030 41 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 42
1 2 C4704024 42 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 43
components in the following order: 1 Remove and replace printheads. 2 Remove and replace printhead cleaners. 3 Remove and replace ink cartridges. NOTE: It very important that you do not mix ink systems up. The UV ink systems and other nonUV ink systems are not compatible. Contamination of one - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 44
the sequence in which they must be installed. The number is printed on the printhead cleaner and ink cartridge, and on the sleeve containing the printhead. Remember: C2704112 Always change all three components for each ink color system at the same time. Use only the components that come together - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 45
NOTE Replacing the Ink System Follow the instructions in the front-panel display. If there are any problems during the installation, the printer will give you instructions in the front-panel display. Descriptions of all front-panel messages and instructions on what to do are listed in . 45 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 46
Removing and Replacing Printheads 1 When the printer carriage stops and the front panel displays the message "Open window to access printheads," open the window of the printer. C4704140 46 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 47
2 Press down lightly on the printhead you are replacing and pull it toward you, removing it from its stall. Discard the used printhead. Replacing the Ink System C4704036 C4704135 47 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 48
and remove the colored protective tape from the printhead's nozzles. 4 Insert the printhead into the stall with the color dot that matches the color of the printhead label. Press down lightly and push the printhead away from you (toward the back of the cradle) until it snaps into place. 48 C4704046 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 49
the Ink System 5 When you have finished replacing printheads, the printer front panel displays the message "Close window to continue". 6 The front panel will display the message "Open right door to access head cleaners". Continue with the next procedure, Removing and Replacing the Printhead Cleaner - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 50
Removing and Replacing the Printhead Cleaner . 1 Open the right door on the printer. C4704114 C4723036A 50 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 51
cleaner handle and pull it out of the printer. Discard the used printhead cleaner. 3 Insert the new printhead cleaner into the matching color-coded slot in the printer. Replacing the Ink System C4707138 C4704139 4 Repeat steps 2 and 3 for any additional printhead cleaners you need to replace. 51 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 52
5 Close the right door on the printer. C4704107 The front panel will display the message "Open left door to access ink cartrg.". Continue with the next procedure, Removing and Replacing the Ink Cartridge 52 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 53
Removing and Replacing the Ink Cartridge 1 Open the left door on the printer. Replacing the Ink System C4704108 C4704036 53 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 54
2 While pressing down on the quick-release button (1), 1 unplug the ink cartridge tube by pulling the tube connector 2 away from the printer (2). C4704113 54 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 55
Replacing the Ink System CAUTION Never pull the ink cartridge out by the tube or connector. This may cause the ink cartridge to leak. Always grasp the body of the cartridge when removing or installing. 3 Remove the used ink cartridge from the slot in the printer. Discard the used ink cartridge. - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 56
into the slot in the printer, making sure that you match the ink color with the color code on the printer. 5 Plug the valve on the ink cartridge tube into the connector on the printer making sure that you match the valve color with the color code on the valve connector. 6 56 C4704142 C4704134 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 57
The front panel displays the message "STATUS, Checking ink system" while the printer checks that all ink system components have been installed correctly. This may front panel will prompt you to take action to correct the problem. See page 60, Message Explanations and Actions for information about - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 58
After you replace the ink system, the printer performs some checks and alignments. If no media is loaded, the printer will display the message "Load media to align printheads." Load media following the directions on page 32, Removing a Roll from the Printer, or page 37, Changing the Core Tube on the - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 59
Removing and Storing Partially Used Ink Systems Removing and Storing Partially Used Ink Systems 59 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 60
60 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 61
your printer, you will see this message. Press the ↓ key to install the missing ink systems. You will be prompted to install the printheads, printhead cleaners and ink cartridges in turn. Ink System Error This message occurs after an earlier report of an error, when you have not fixed the problem - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 62
key. 2 3 If Brand New Printheads have Problems 1 Your printer may not detect the ink system that you have installed. Make sure that the protective blue tape and green cardboard have been removed from the printheads. 2 3 NOTE: After you remove or reseat a printhead, the printer will run its automatic - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 63
Solving Ink System Problems If there is a Failure after Refilling Printheads If you see the message "Ink cartridge valve out" or "Ink cartridges removed" after printheads have been refilled, it is because an ink cartridge valve has become disconnected or the printer cannot detect an ink cartridge. - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 64
. Most alignment errors are due to: Problems with the media. Poor printhead start-up. Alignment difficulties with the printheads or other printhead malfunction. You will see the message "Check ink system / Ignore" (see page 74, If You Have Problems Reseating a Printhead). If you choose to check the - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 65
Solving Ink System Problems 2 3 Working with Media that cannot be Used for Alignments You can still use media that the printer cannot align on. You will need to use a different type of media to realign the printheads whenever they are removed or reseated. 1 Unload the media that is causing problems. - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 66
. / Off) and Printhead Check (Image Quality / Printhead Service / Check / Off) features of your printer, as they may not work correctly. Poor Printhead Start-Up 1 Perform the Recover Printhead procedure. Select Utilities / Service Tests / Recover Printheads. 2 Other Symptoms or If the Problem is not - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 67
Solving Ink System Problems Using the Replace Ink System Key The Replace Ink System key can be used to check what is wrong with the ink system. If you think you know which part of the ink system is giving trouble (see 62, If the Replace Ink System Key does not Work and the list of messages on page - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 68
Checking Ink Systems C4704034 ↑ ↓ ↑ ↓ 68 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 69
Solving Ink System Problems ↑ Checking the Printheads C4704034 ↓ CAUTION 77 69 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 70
Electrical Contacts 76, Cleaning If You Have Problems Reseating a Printhead 74 Checking the Printhead Cleaners C4704034 70 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 71
Solving Ink System Problems 71 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 72
Checking the Ink Cartridges C4704034 ↓ 72 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 73
Persistent InkSystem Problems Solving Ink System Problems 73 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 74
where one or more of the squares are flashing. Each square represents a printhead, with the flashing ones representing printheads where the printer has detected a problem. C4704034 When you reseat or replace a printhead, the flashing filled square changes, for one or two seconds, to an hour - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 75
; they may be making electrical contact and be the cause of the reseating problem, as you try to reseat other printheads. If the printer still refuses to accept your printheads, try replacing the indicated ink system (see 74, If You Have Problems Reseating a Printhead) or call HP for assistance. 75 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 76
printer prints by firing tiny drops of ink onto the media. This is controlled by electrical signals that are sent from the printhead carriage to the printhead through electrical contacts. During normal printing operations, it is possible for ink HP C6247 Ink Cleaner-follow the supplied instructions. - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 77
CAUTION Do not power off the printer. Never drip water into the printer. 2 Solving Ink System Problems Clean here Contact pads Nozzle plate Do not touch here! 77 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 78
CAUTION Do not touch, wipe, or attempt to clean the printhead nozzles (on the right-hand side in the diagram above). This can damage the printhead. Handle the ink systems with care. 3 C472380 78 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 79
Solving Ink System Problems 4 Clean here If you are using the cleaning kit, wipe the printhead as shown below: C472381 5 reinstall the printhead 79 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 80
cleaners to a place where you can access them. Wait for a few seconds until this operation has finished. The printer is moving the carriage that contains the printheads to a place where you can access them. Wait for a few seconds until this operation has finished. A print is being printed and - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 81
* Close right door Check ink cartridges Abort → The calibration print was loaded incorrectly and it could not be measured. Press ↓ to continue, then reload the print for measurement. Follow front panel instructions. You are using sheet media and color calibration is on. The printer is asking you if - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 82
will not be able to print, and you may later resume checking the ink system by pressing the Replace Ink System button. (If you have persistent problems, see page 74, If You Have Problems Reseating a Printhead. You opened the left door while the printer was busy, or you have finished installing the - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 83
encountered while the print was being processed. The print has been lost. Press ↓ to delete the print. (HP DesignJet 2500CP only) An error on the hard disk has been detected. Press ↓ to continue. Retry the operation by cycling the power. If the problem persists, servicing the printer is advised. 83 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 84
See 74, If You Have Problems Reseating a Printhead. One or more of the printhead cleaners are full of ink, and the ink may overflow. Press ↓ to continue. Image print quality may be affected, and ink may leak inside the printer and damage it. Replacement of the ink systems affected is recommended. To - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 85
the problem, you will have to replace the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key. If you don't correct the error now, you will see the status message "Ink system error" described on page 89. This message appears after the printer finds - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 86
is indeed correct, or rectify the error. Press ↓ to continue, to replace the ink systems. Printing will be disabled. You should replace the faulty ink systems immediately; see page 74, If You Have Problems Reseating a Printhead. If you don't correct the error now, you will see the status message - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 87
does not solve the problem, you will have to replace the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key. If you don't correct the error now, you will see the status message "Ink system error" described on page 89. The printer has detected that - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 88
. Image print quality may be affected. Replacement of the ink systems affected is recommended. To fix problems with the ink system, see 74, If You Have Problems Reseating a Printhead. The printer has detected that one or more components of the ink system have reached the end of their intended lives - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 89
removed" • 74.... See the message "Printhead removed" • 88.... See the message "Mixed ink system". Press the Replace Ink System key to replace the erroneous ink systems in order to print with your printer again. See 74, If You Have Problems Reseating a Printhead. Press the Enter key to access the - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 90
. Load media to proceed with calibration. Load media to proceed with printhead alignment. The printer is telling you to load media so it can perform the printhead check. Load media to proceed with printhead check. The printer is ready to perform the accuracy calibration procedure, but media is not - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 91
and redo the procedure: • Use Image quality / Printhead service / Align now for printhead alignment. • Use Image quality / Printhead service / Printheads check / Now for a printhead check. The flow of data from the computer to the printer stopped prematurely (for example, the computer may have been - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 92
been serviced, the printer has detected components of different ink system types (for example, Imaging and UV Pigmented). Printing will be disabled until the ink systems are all of the same type. The flashing squares indicate which ink systems need checking. The error may be because the printhead - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 93
press the Enter key to access the main front-panel menu. See 74, If You Have Problems Reseating a Printhead. The printer does not have the correct firmware for the HP DesignJet CP ink system UV currently installed. (This message only applies to firmware revision levels A.01.xx.) Press ↓ to continue - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 94
to access the printheads. The printer has detected that the amount of ink in the ink systems indicated by one or more flashing squares, is below acceptable limits for satisfactory printing. Press ↓ to check the indicated ink systems. See 74, If You Have Problems Reseating a Printhead. You will be - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 95
printing, but you may not get your usual image print quality. To fix problems with the ink system, see 74, If You Have Problems Reseating a Printhead. The printhead alignment procedure has failed, or the printer has detected a fault that stops the procedure from completing. The squares that are - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 96
Service / Printheads Check / Now. If you use sheet media that is too small, the printer will reject the media and prompt you to load new media. Press ↓ to continue. You may continue printing, but you may not get your usual image print quality. To fix problems with the ink system, see 74, If - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 97
checking or use media that is clean, white, and opaque. See the remarks on 64, Media Problems. There are dirty nozzles on the printhead. Replace your ink system (see page 74, If You Have Problems Reseating a Printhead). Do not attempt to clean the nozzles. The squares that are flashing indicate the - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 98
printhead or printer carriage are dirty and need cleaning. Press the ↓ key to check the printheads. Open the window when indicated, and remove the printheads indicated. Look at the electrical contacts on the printhead clean the printhead nozzles. This can damage the printhead. Handle the ink systems - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 99
, and remove the printheads indicated. Try reseating the printhead (see ). If the problem recurs, the ink system should be replaced at the earliest opportunity. If you don't correct the error now, you will see the status message "Ink system error" described on page 89. The printer has detected that - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 100
Replace Ink System key to replace the erroneous ink systems in order to print with your printer again. See 74, If You Have Problems Reseating a Printhead. menu, and opened the left door when instructed. The printer is instructing you to remove all the ink cartridges. You have selected the option - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 101
the option Utilities / Transport mode of the front-panel menu, and opened the right door when instructed. The printer is instructing you to remove all the printhead cleaners, and then close the right door. The ink is dry. Remove the accuracy calibration print that has just been produced. Press ↓ to - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 102
can close the window without making any changes. (If you have persistent problems, see . You are in the ink system replacement process, and opened the right door when instructed. The printer is waiting for you to replace the printhead cleaners indicated by *s, and then close the right door. You are - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 103
load→ The printhead alignment procedure, or the printhead check procedure, instructions for lens cover replacement on page 10-3, Lens Maintenance in the Users Guide. Spare lens covers are inside the right door. (HP DesignJet 2500CP only) The printer The printer is waiting for you to accept or - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 104
the power switch, on the rear of the printer, to off. Switch off the printer. The printer may be jammed with media. Turn off the printer. Check the media path and clear it if necessary. Then turn on the printer. The printhead carriage cannot move. The printer may be jammed with media. Turn off the - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 105
, and then turn it on again. If you still see the system error message, record the system error number and call HP to have the printer serviced. An internal error has occurred and a system error number is displayed. Press Enter; this may clear the error and allow you to continue. If you - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 106
Press ↓ to indicate that you have not changed the ink cartridges from Imaging to UV Pigmented. You will then be given the opportunity of replacing the incorrect ink cartridges by the correct ones. At power-on, the printer has detected an error in the ink systems shown by flashing squares. Press ↓ to - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 107
check. Wait until the printer has finished the check. (HP DesignJet 2500CP only) The printer is performing a color calibration. Wait until the printer has finished calibrating. The printer is performing an internal printhead calibration. Wait until the printer has finished calibrating. The - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 108
of the printhead cleaners are full of ink. The printer will continue printing but image print quality may be affected, and ink may leak inside the printer and damage it. Press the Replace Ink System key to replace the ink systems affected. See 74, If You Have Problems Reseating a Printhead. 108 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 109
cover on the printhead carriage requires maintenance. Press the Replace Ink System key to replace the lens cover with a new one. Spare lens covers are inside the right door. See the instructions for lens cover replacement on page 10-3, Lens Maintenance in the Users Guide. The printer is loading roll - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 110
cycle. You should contact your local HP dealer or HP service engineer to arrange a service. If you choose to ignore the message, you may continue to use the printer as normal, but may encounter a number of operational or print-quality problems. The printer is measuring the accuracy calibration print - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 111
for further messages. The printer is recovering the printheads after an ink system replacement process (only for UV Pigmented inks), or you have initiated the printhead recovery procedure under Utilities / Service Tests/ Recover Printheads. Wait for the printhead recovery procedure to complete. The - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 112
Message STATUS Roll feed edge trim STATUS Waiting nest Explanation and Action The printer is trimming the edge of roll media. Wait until the media has been trimmed. Nesting is turned on. The printer is waiting for another print to nest. Send the printer another file for printing. 112 - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 113
Your Printer, in the user's guide. Make selections in the front-panel menu Chapter 2, Using the Front Panel, in the user's guide. Clear a media jam Chapter 11, Troubleshooting, in the user's guide. Solve image quality problems Chapter 11, Troubleshooting, in the user's guide. Solve ink system - HP Designjet 2500/3500cp | HP DesignJet 2500 and 2000CP Printer Quick Reference - Page 114
Manual Part Number C4704-90251 English Printed in Europe This manual is printed on chlorine-free bleached paper
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HP DesignJet 2500CP/2000CP Printer
Quick Reference Guide