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HP Designjet 500 HP Designjet 500 Printer - User's Guide - Page 142

Call HP representative., Loading Roll Media - startup printheads

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Introduction Media & Ink The Front Panel Solutions Front Panel Printer Options Other Index Menu Structure Navigating the Menu System Message Descriptions Front Panel Messages (continued) Message Explanation and Action Unable to initialize ink system. The system cannot successfully complete the startup. Call HP representative. Call HP for service. Unable to prepare ink system. Open window to check SETUP printheads During ink system start-up, the purge of the ink system has failed and the system is asking you if the preparation has completed. Check the setup printheads and then follow the instructions in the front panel and respond to further questions. Unknown ink cartridges. Press ENTER to continue. Unknown paper format Reload paper Unknown paper type Select paper type Unknown printheads. Press ENTER to continue. The ink cartridges are not recognized by the printer as ink cartridges approved by HP, and there is at least one that is new. Press the Enter key. The format (roll or sheet) of the paper loaded in the printer is unknown. Reload the paper following the normal procedure, to solve this problem. See Loading Roll Media or Loading Sheet Media. The type of the paper loaded in the printer is unknown to the printer. Select a known paper type from the printer menu. The printheads are not recognized by the printer as printheads approved by HP, though the printer can still use them. Press the Enter key. For more Messages, click on the Next Page button

Section	Page
Introduction	1
Using this Guide	2
How to Use this Guide	3
Related Information	4
User’s Reference Guide Navigation	5
Introducing Your HPDesignJet500 Printer	6
Your Printer’s Main Features	7
HP Ink Supplies	9
Print Resolution	10
Media	11
User Interface	12
Memory	13
Drivers	14
Front View of Printer	15
Printer Connections	16
Media & Ink	17
Media Choice	18
Choosing Paper or Other Media	19
Paper Types	20
Physical Characteristics of Paper Types	21
Additional Information About Paper Types	23
Combinations of Media Type and Print Quality Selection	24
CAD Drawings—Mono	25
CAD Drawings and GIS—Color (Lines and low density)	26
CAD Rendering, GIS and Images—Color and CAD (high ink density)	27
Handling Your Paper or Type of Media	28
Obtaining Roll or Sheet Paper Information	29
Print Times for a Selected Print Quality	30
Printable Area	31
ANSI Paper	32
Architectural Paper	33
ISO Paper	34
Roll Media	35
Installing a New Roll on the Printer	36
Loading Roll Media	37
Unloading Roll Media	38
Removing Roll Media from the Printer	39
Removing Roll Media from the Spindle	40
Cutter Replacement	41
Prerequisites	41
Important Information	41
Sheet Media	42
Which Side Up?	43
Which Edge First?	44
Loading Sheet Media	45
Important	45
Unloading Sheet Media	46
Important	46
Ink System	47
What are HP Ink Supplies?	48
Ink Cartridges	48
Printheads	48
Component identification	49
Ink Supply Guidelines	50
Precautions	51
Color Calibration	52
Drying Time	53
Drying Time Settings	54
Typical Drying Times	55
Drying Procedure	56
Ink Cartridges	57
Ink Cartridge Errors	58
Ink Cartridge Levels	59
Ink Cartridge Information	60
Ink Cartridge Replacement	61
Printheads	62
Printhead Errors	63
Printhead Information	64
PrintheadReplacement	65
Printhead Alignment	66
Solutions	67
Solving Problems	68
Finding the Source of Your Problem	69
Image Quality Problems	70
Configuration Correction	71
Troubleshooting Procedure	72
Running the Troubleshooting Utility	72
Diagnostic Print A Interpretation	73
Diagnostic Print B Interpretation	74
Troubleshooting Flow Chart	75
Advance Calibration	76
Advance Calibration Values	77
Stepped Lines	78
Incomplete Lines	79
Color Alignment	80
Horizontal Banding	81
Color Accuracy	82
Related Topics	82
Color Consistency problems	83
Long Term Color Bleeding (Glossy Papers)	83
Color Accuracy Configuration	84
Additional Color Accuracy Information	85
Ink Supply Problems	86
Printhead Problems after Replacement	86
Problems Inserting the Ink Cartridge	86
Problems Inserting the Printhead	86
Unknown Printhead Error	87
Media Problems	88
Media	89
Clearing a Media Jam	90
Removing Jammed Paper	91
Removing Jammed Paper (continued)	92
Ink Marks on the Media	93
Warped Lines	94
Blurred Lines (Ink “Bleeds” from Lines)	94
Marks or Scratches on Glossy Paper after Printing	94
Smears or Scratching on Your Printed Media	95
Media Loading Problems	96
Media Output Problems	97
Prints Fall on the Floor After Being Cut	97
Prints Do Not Stack Properly in the Media Bin	97
Image Error	98
Image is Incomplete	99
Output Contains Only a Partial Print	99
Image is Clipped	100
Long-Axis Print Is Clipped	100
Printed Image Incorrect	101
Image is in One Portion of the Printing Area	102
Image is Unexpectedly Rotated	102
Print is Distorted or Unintelligible	103
One Image Overlays Another on the Same Sheet	103
Other Sources of Information	104
Other Problems	105
Communication Problems	106
File Size and Memory	106
Printer Does not Print	107
Printer Seems Too Slow	108
Getting Help	109
HP Customer Care	110
What to Do Before You Call	111
HP DesignJet Online	112
Front Panel	113
The Front Panel	114
Navigation Keys	115
Display Screen	116
Action Keys	117
Menu Structure	118
Paper Menu	119
Ink Menu	120
Job Management Menu	121
Set-up Menu	122
Set-up Menu (continued)	123
Navigating the Menu System	124
Navigation Example	125
How to Set the Ink-drying Time to Two Minutes	125
Message Descriptions	129
Printer Options	144
Page Format	145
Page Description	146
Page Size	147
Margins	147
Printing Area	147
Inked Area	147
Rotating an Image	148
Job Rotation (HP-GL/2)	148
Page Size and the Rotation	148
What is Rotated?	149
Printing a Mirror Image	150
Setting Page Size in the Front Panel	151
Adjusting the Page Size in the Front Panel	152
Page Size	153
Page Size and Clipped Images	154
Image Appearance	155
Front Panel Image Options	156
Why Use the Front Panel?	156
Pen Widths and Colors in the Internal Palettes	157
Change the Palette Settings	159
How to Define Palette A	160
Changing the Treatment of Overlapping Lines (Merge)	162
Printing Images in Grayscale	163
Print Speeds and Print Quality	164
Print Quality	166
Advanced Options	167
Improving Line Quality and Graphics Details	168
Best Quality Settings	169
Print Management	170
Cancelling a Page that is Printing	171
Cancelling the Drying Time	172
Printer Configuration	173
Printer Information	174
Front Panel Setup	175
Menu and Message Language	176
Alert Buzzer	177
Screen Contrast	178
Altitude Setting	179
Graphics Language and Networks	180
For System Administrators	180
Setting up the I/O Card	181
Network	181
To Change the I/O Time-out Setting	181
Controlling the Cutter	182
Upgrading Your Printer	183
Color Settings	184
Color/monochrome	184
RGB	184
Rendering Intent	184
Logs	185
Printhead Log	185
Error Log	185
Other	186
Care of the Printer	187
Cleaning the Printer	188
Cleaning the Printer Exterior	188
Storing and Moving Your Printer	189
Installing Expansion Cards	190
Network Card Installation	191
HP-GL2 Accessory Card Installation	194
Specifications	195
Functional Specifications	196
Physical Specifications	200
Memory Specifications	201
Printer Power Specifications	202
Ecological Specifications	203
Enviromental Specifications	204
Acoustic Specifications	205
Connection Specifications	206
Cable Specification	207
Recommended Cables	208
Ordering Accessories	209
Documentation	210
Hardware	212
Consumable Items	213
Glossary	214