HP Deskjet 692 HP DeskJet 690C Printer - Support Information
HP Deskjet 692 Manual
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- HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 1
Description Model Number and Description 4550913C HP DeskJet 690C Series Printers Printer Name Model Number Availability Description and Items Included1 HP DeskJet 690C HP DeskJet 690C - Thai HP DeskJet 692J HP DeskJet 692K HP DeskJet 693C HP DeskJet 694C C4562A C4591A C4580A C4562K C4589A - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 2
HP DeskJet 690C Series Printers Front View Access Door Resume Button and Light Print Cartridge Cradles Card Guide Paper Width Adjuster Banner Paper Support Banner Lever OUT Tray IN Tray Paper Length Adjuster Single Envelope Slot Power Button and Light Front View 4550015 - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 3
HP DeskJet 690C Series Printers Rear View Power Module Socket Rear View 2162951 Interface Port - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 4
HP DeskJet 690C Series Printers Ordering Printer Options Ordering Printer Options Localized Printer Options (DeskJet 690C1) Region or Country Manual/ Software Language Printer Option Number Power Module User's Documentation Kit Printer Software Kit (v 9.01) Asia Pacific/ U.K. cord Int'l - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 5
C4562-60162 C4562-60168 C4562-60168 C4562-60168 C4562-60149 C4562-60149 C4562-60165 C4562-60166 C4562-60167 C4562-60149 C4562-60149 C4562-60149 1. All HP DeskJet 690C printers include black and color print cartridges 2. Includes HP Media Sample Pack and software bundle 3. Centronix cable included - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 6
or Country Manual/ Software Language Printer Option Number User's Power Documentation Module Kit Printer Software Kit Korea Korean C4562K AB1 9100-5126 C4562-60118 C4562-60134 1. HP DeskJet 692K printers include black, color and photo print cartridges, Humidor, Centronix cable and 2-year - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 7
-60149 1. All HP DeskJet 693C printers include black and color print cartridges 2. Includes Home Project Kit, HP Media Sample Pack, and software bundle 3. Includes software bundle Localized Printer Options (DeskJet 694C1) Region or Country Manual/ Software Language Printer Option Number User - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 8
HP DeskJet 690C Series Printers Ordering Printer Options Available Power Modules (All Models) Region or Country Power Requirements 100V/50/60 Hz 220V/60 Hz 220V/50 Hz 120V/60 Hz 240V/50 Hz Power Module Part Number 9100-5129 (C2179A) 9100-5127 (C2181A) 9100-5391 9100-5346 9100-5132 (C2176A) 9100 - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 9
HP DeskJet 690C Series Printers Items Included HP DeskJet 690C series printer Power Module Ite ms In clu d e d Booklets about your printer Printer software diskettes Black print cartridge 4550013 Color print cartridge (Not shown: Photo Cartridge, Storage Container (Humidor), and additional - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 10
HP DeskJet 690C Series Printers Fonts Included Fo n ts In clu d e d CG Times CG Times Bold CG Times Italic CG Times Bold Italic Letter Gothic Letter Gothic Bold Univers Univers - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 11
HP DeskJet 690C Series Printers In te rn al Fo n ts an d S ymb o l S e ts Internal Fonts and Symbol Sets Symbol Sets PC-8 PC-8 Turkish French (ISO 69) Spanish (ISO 17) - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 12
S ymb o l S e ts Additional Fonts in Region Specific Printers Some HP DeskJet 690C printers contain flash memory. Flash memory provides the capability to install fonts and symbol sets for specific regions. The following figure shows how to identify printers with flash memory by observing the serial - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 13
HP DeskJet 690C Series Printers In te rn al Fo n ts an d S ymb o l S e ts Flash Russia GRK HBR Greek Hebrew Greece Israel LTV Latvian Latvia LIT Lithuanian Lithuania THA Thai Thailand Printer Model C4562A ARG C4562A ARU C4562A ARW C4562A ACB C4562A AB7 C4562A ABT C4562A A2J C4562A - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 14
HP DeskJet 690C Series Printers In te rn al Fo n ts an d S ymb o l S e ts Arabic (Flash Font Code ARB) Spacing Font Name Point Sizes Proportional Ryadh 5,6,7,8,10,12,14 Fixed - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 15
24 6 Thai Courier Bold 10 12 12 10 24 6 Thai Courier Italic 10 12 12 10 24 6 Thai Courier Bold Italic 12 10 Thai Line Printer 8.5 16 Symbol Set: TIS (TAPIC23) Note TAPIC23 is the registration name for Hewlett-Packard's Thai HP DeskJet symbol set. - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 16
HP DeskJet 690C Series Printers Part Numbers Part Numbers Orderable Items Item Description Interface Cables HP IEEE-1284 Parallel Interface Cable (2 meter length) HP IEEE-1284 Parallel Interface Cable (3 meter length) Print Cartridges Black Inkjet Print Cartridge Color Inkjet Print Cartridge - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 17
HP DeskJet 690C Series Printers User Replaceable Components User Replaceable Components Access Door Base Foot Paper Tray Description Access Door Assembly with Nameplates Base Foot Output Tray Assembly 2184902 Part Number C4549-67809 C2128-40063 C4549-60003 - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 18
HP DeskJet 690C Series Printers Host/System Requirements Host/System Requirements MS Windows 95 80386 (or faster) processor At least 8 MB of RAM 10 - 20 MB free hard disk space MS Windows 3.x 80386 (or faster) processor At least 2 MB of RAM to print in black or at least 4 MB of RAM to print in - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 19
HP DeskJet 690C Series Printers Drive r In stallatio n Driver Installation For the printer to operate properly, an HP DeskJet 690C series printer driver must be installed in your computer. Refer to "Printer Driver Information/Installing the Printer Driver" for more detailed information. - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 20
HP DeskJet 690C Series Printers In te rface S p e cificatio n s Interface Specifications Category Interface Printer Command Language Communication Modes Available Built-In RAM Receive Buffer Specification IEEE-1284 Compatible HP PCL Level 3 Compatible (Centronics) Nibble ECP 512 Kbytes 32 Kbytes - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 21
Product Performance Specifications Product Performance Specifications HP DeskJet 690C series printers print a 600x300 dot size. Dots are placed on a 600x300 grid. Depletion is used to remove approximately 10% of the dots to prevent laying too much ink on the page. In the Best mode, the paper - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 22
HP DeskJet 690C Series Printers Product Performance Specifications Resolution EconoFast Mode Black Resolution MS Windows (text and graphics) 300 x 300 DPI DOS (text only) 300 x 300 DPI Color Resolution (Black and Color Cartridges) Plain Paper 300 x 300 DPI Premium Paper, Glossy Paper, and - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 23
construction. 2. Use only U.S. letter or A4 size sheets. Use only Avery paper labels specifically designed for use with HP InkJet Printers. Note HP DeskJet 690C series printers work well with most types of paper although variables in paper composition may affect print quality and paper handling - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 24
HP DeskJet 690C Series Printers Paper Handling Specifications Supported Media/Sizes Category Specification US Letter 215.9 x 279.4 mm (8.5 x 11 in.) US Legal 215.9 x 355.6 mm (8.5 x 14 in.) U.S. Executive 184.1 x 266.7 mm ( 7.25 x 10.5 in.) - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 25
HP DeskJet 690C Series Printers Printable Area Specifications Printable Area Specifications U.S. Paper and Transparency DOS Black Printing Page Size Top Margin U.S. Executive 184.1 x 266.7 mm 0.0 mm (7.25 x 10.5 in.) (0.0 in.) U.S. - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 26
HP DeskJet 690C Series Printers Printable Area Specifications International Paper and Transparency DOS Black Printing Page Size International A4 210 x 297 mm (8.27 x 11.69 in.) International A5 148.5 x 210 - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 27
HP DeskJet 690C Series Printers Envelopes Printable Area Specifications DOS Black Printing Top & Bottom Envelope Size Margins Left Margin Right Margin Printable Area U.S. #10 Envelope 104.7 x 241.3 mm (4.12 x 9.5 in.) - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 28
HP DeskJet 690C Series Printers Cards Printable Area Specifications DOS Black Printing Card Size Bottom Top Margin Margin U.S. 4 x 6 101.6 x 152.4 mm (4 x 6 in.) 0.0 mm (0.0 in.) 18.0 mm (0.71 in.) U.S. 5 x 8 127 x 203.2 - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 29
HP DeskJet 690C Series Printers Physical Specifications Physical Specifications Printer Dimensions Weight: 5.3 Kg (11.6 lb.) - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 30
HP DeskJet 690C Series Printers Electrical Specifications Electrical Specifications Category Specification Input Voltage 1 100 VAC, 120 VAC, 127 VAC, 220 VAC, 230 VAC, or 240 VAC (±10%) Frequency 100 VAC - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 31
HP DeskJet 690C Series Printers Environmental Specifications Environmental Specifications Category Temperature Operating Non-Operating (storage) Relative Humidity Recommended Operating Conditions for Best Print Quality Noise Levels per ISO 9296 Sound - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 32
HP DeskJet 690C Series Printers Safety and EMI Specifications Safety and EMI Specifications Category Safety Certifications Power Module Printer with Power Module EMI Certifications Printer with Power Module Specification UL, CSA, TUV, SEMKO, NEMKO, SEV, SECV, FIMKO, DEMKO, NOM UL, CSA, TUV, - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 33
HP DeskJet 690C Series Printers Reliability Specifications Reliability Specifications Category Mean Time Between Failures (MTBF) Pages Per Month Specification 20,000 hours 1,000 total pages per month maximum - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 34
HP DeskJet 690C Series Printers Packaging Specifications Packaging Specifications Weight: 8.137 kg (17.94 lb.) - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 35
HP DeskJet 690C Series Printers Refilling Policy Refilling Policy Caution The ink in the print cartridges has been carefully formulated by Hewlett-Packard to ensure superior print quality and compatibility with the printer. Damage to the printer resulting from modifying the print cartridge is not - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 36
HP DeskJet 690C Series Printers Part Numbers Part Numbers Item Part Number Description Print Cartridges 51649A1 Color Inkjet Print Cartridge (Cyan, Magenta, and Yellow Inks) 51629A High Capacity Inkjet Print Cartridge (Black pigment) C1816A or 16A Photo Cartridge (Cyan, Magenta and Yellow - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 37
HP DeskJet 690C Series Printers Print Cartridge Specifications Print Cartridge Specifications Specification Hewlett-Packard Print Cartridges Type Plain paper drop-on-demand Thermal InkJet printing Ink Base 51629A (Black) 51649A (Color) C1816A or 16A (Photo) Pigment Based Ink Dye Based Ink - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 38
Th e rmal In kje t Te ch n o lo g y Thermal Inkjet Technology The HP DeskJet printer family uses Thermal InkJet II (TIJ II) technology. This technology centers on a disposable print cartridge which propels ink out of 48 nozzles. The basic principle of TIJ II is to apply heat to a tiny measure - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 39
HP DeskJet 690C Series Printers Print Cartridge Safety Print Cartridge Safety If ink is accidentally ingested, contact the HP Health Line 1 (800) 457-4209 in North America. From all other international locations the HP Health Line can be reached by calling 1 (503) 494-7199. For health related - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 40
room temperature. Do not install a print cartridge that has crusting of dried ink around the print cartridge nozzles. Discard it and install a new print cartridge. Press the Power button to turn off the printer rather than unplugging the printer. Note On the HP DeskJet and Desk Writer 600 Series - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 41
HP DeskJet 690C Series Printers Maintaining Print Cartridges Modifying or Refilling Print Cartridges See "Print Cartridge Information/General/Refilling Policy." - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 42
HP DeskJet 690C Series Printers Id e n tifyin g th e E xp iratio n Date Identifying the Expiration Date Print quality problems may be caused by print cartridges that have passed their expiration date. The print cartridge expiration date is 18 months after the date of manufacture. Methods for - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 43
HP DeskJet 690C Series Printers Id e n tifyin g th e E xp iratio n Date Method 2 - Read the Code on the Print Cartridge 1. Determine the manufacturing date from the code printed on the print cartridge. Color Print Cartridge Black Print Cartridge 2. Replace the print cartridge if it is more than - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 44
HP DeskJet 690C Series Printers Id e n tifyin g th e E xp iratio n Date Note Ink can evaporate through the nozzles, reducing the print cartridge life. Therefore, keep print cartridges in their sealed container or capped by the service station at the right end of the mechanism. Use a FIFO (First - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 45
HP DeskJet 690C Series Printers Short Print Cartridge Life Short Print Cartridge Life There are several causes for short print cartridge life. The information below shows the average life of a print cartridge and possible causes for a reduction to its life. Print Cartridge Life Specifications - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 46
after a page of printing, replace the print cartridge. The process of restoring print cartridges, by running the cleaning routine, uses ink. Avoid excessive use of the cleaning routine. Open print cartridges must be stored in the printer. Hewlett-Packard does not recommend or guarantee the print - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 47
HP DeskJet 690C Series Printers Print Cartridge Cleaning Routine Print Cartridge Cleaning Routine If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to "Troubleshooting Information/Printer Diagnostic - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 48
HP DeskJet 690C Series Printers Clearing Clogged Nozzles Clearing Clogged Nozzles If rows of dots are missing, the print cartridge contains ink, and print cartridge cleaning procedure did not solve the problem, the print cartridge may have clogged nozzles. Replace the print cartridge. - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 49
HP DeskJet 690C Series Printers Printout Missing Dots Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to " - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 50
HP DeskJet 690C Series Printers Print Quality Problems Print Quality Problems Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print Quality Problems." - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 51
for the selection and loading of paper and media in HP DeskJet and DeskWriter printers. For information about your specific printer, refer to "User's Guide/Printable Area and Paper Handling." HP Media Part Numbers Product Name Description HP Premium Inkjet Paper (Not for use with photo pen - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 52
Cont.) Product Name Description Dimensions Sheets Part per Pack Number HP Bright White InkJet Paper HP Bright White InkJet Paper HP Banner Paper1 HP Banner Paper1 HP Photo Paper2 HP Photo Paper2 HP Photo Paper Greeting Card (Available Spring '97)2 HP Photo Paper Greeting Card (Available Spring - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 53
, cotton bond paper, HP Premium Inkjet Paper, and HP Premium Glossy Paper produce envelope, first sample its ease of use with the printer to determine whether it's compatible. Use high quality or embossed or that have clasps or windows. Do not use envelopes with thick or crooked edges, - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 54
-part forms. Do not use paper that is heavily textured or embossed. Tips for Selecting and Using Labels The following Hewlett-Packard printers support labels: HP DeskJet 510 HP DeskWriter 510 HP DeskJet 520 HP DeskWriter 520 HP DeskJet 540 HP DeskWriter 540 HP DeskJet 550C HP DeskWriter - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 55
are guidelines when using labels in HP DeskJet printers: Use only Avery paper labels that are specifically designed for use with HP inkjet printers. These labels are less likely to peel when inside the printer. Do not use plastic or clear labels. DeskJet inks are formulated for use with paper - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 56
Refer to "Product Information/Specifications." Most 20 lb Z-fold banner-type paper will produce good results for your banner printing needs. However, HP Premium Inkjet Banner Paper, will produce excellent printing results for all your banner printing projects. Before you purchase large quantities of - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 57
HP Photo Paper with the HP Photo Cartridge Verify that the HP Photo Cartridge is intended for use in your printer. Refer to the "User's Guide" for your printer. Remove the black print cartridge and replace it with the HP Photo Cartridge. Refer to the "User's Guide" for your printer for instructions - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 58
envelopes in portrait orientation (that is, where the paper is longer than wide when placed in the IN tray). Always use print settings in the printer driver that match the media type, size, and orientation. Before inserting a stack of media into the IN tray, always tap its edges on a flat surface to - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 59
, transparencies and banner paper print-side down into the IN tray of the printer. Here are some tips for loading media print side down: For plain paper the letterhead side down and facing the back of the paper tray. For HP Premium Inkjet Paper, load face down the side identified on the packaging as - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 60
Note These power modules are not compatible with the HP DeskJet 300 series printers. Power Module Part Numbers and General Information Power Module Plug Type Country or Region Region's AC Voltage HP Part Number US Canada Latin America Brazil Ecuador Columbia Taiwan Saudi Arabia 2162978 - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 61
and General Information (Cont.) Power Module Plug Type Country or Region Region's AC Voltage HP Part Number Korea 2162981 (4.8 mm Plug) United Kingdom Singapore Malaysia Asia-Pacific Middle East 2162979 2162981 (4 mm Plug) Hong Kong Eastern & Western Europe Chile Israel Jordan - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 62
Specifications Power Module Specifications Category Input Voltage (Power Module Dependent) Frequency 100 VAC 120 VAC 220 VAC 230 VAC 240 VAC Specification 100 VAC, 120 VAC, 220 VAC, 230 VAC, or 240 VAC (±10%) 50/60 Hz (±3 Hz)± 60 Hz (±3 Hz) 50 Hz (±3 Hz) 50 Hz (±3 Hz) 50 Hz (±3 Hz) - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 63
Troubleshooting Possible Causes of Printer Not Printing Power module plug may not be fully seated in the printer's power socket. Power module may not be connected to a powered receptacle. Make sure any power strip switches are turned on. Also, try a different outlet. Power - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 64
Limited Warranty (Unless otherwise stated in the printer's documentation) Software Print Cartridges Printer and Peripheral Hardware 90 days 90 days 1 Year Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end user customer that HP products will be free from defects in materials - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 65
or any HP support contract with the customer; print cartridge includes both toner cartridges and ink cartridges. However, if printer failure or damage is attributable to the use of a non-HP or refilled print cartridge, HP will charge its standard time and materials charges to service the printer for - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 66
HP DeskJet and DeskWriter Printers Warran ty In fo rmatio n Limitations of Warranty 1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 67
HP DeskJet and DeskWriter Printers Obtaining Printer Drivers Obtaining Printer Drivers Updates to the HP Printer Driver software occur periodically. New versions can be obtained from authorized Hewlett-Packard dealers or any of the sources listed below. 24-hour modem access HP BBS Library HP's - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 68
HP DeskJet and DeskWriter Printers Obtaining Printer Drivers Internet Printer drivers and product support information can be obtained through the World-Wide Web as follows: URL ttp://www.hp.com/home.html or, www.hp.com/go/cposupport Updated Printer Drivers by Mail HP's Distribution Centers - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 69
HP DeskJet and DeskWriter Printers U.S. Service Support Contracts U.S. Service Support Contracts HP Express Exchange Service Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 70
HP DeskJet and DeskWriter Printers Non-U.S. Service Support Contracts Non-U.S. Service Support Contracts HP SupportPack The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service. This service enhancement provides - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 71
should call (800) 544-9976 to arrange for repair. Service authorized resellers should call (503) 750-2035. Customers can contact Hewlett-Packard directly by calling HP Customer Support Center at (208) 323-2551. They will verify that the printer is in need of repair and transfer the customer to the - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 72
HP DeskJet and DeskWriter Printers Returning a Printer for Service Printer Return Instructions If the printer needs to be shipped, be sure it is packed in a protective carton. Hewlett-Packard recommends that the original shipping container be saved for this purpose. In-transit damage is not - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 73
, installation, and operation of the printer. They can also troubleshoot and diagnose printer problems and, if necessary, can give instructions for getting the printer serviced and repaired. If available for your country and language, phone numbers for HP FIRST and the European Customer Support - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 74
or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair. Notes Operating accessories (such as, optional plug-in cartridges, print cartridges, and software) should not be included with the printer unless the problem relates to an accessory - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 75
HP DeskJet and DeskWriter Printers Service and Support Resources Service and Support Resources HP Support Assistant (CD-ROM) HP Support Assistant is an on-line tool providing technical information on a variety of Hewlett-Packard computers and peripheral products. This information is contained on - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 76
HP DeskJet and DeskWriter Printers Service and Support Resources For more information, call 1 (408) 553-7303. HP Distribution Center The HP Distribution Center has current printer drivers for Hewlett-Packard products. Call 1 (303) 339-7009 except Sundays. HP Customer Information Center The HP - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 77
HP DeskJet and DeskWriter Printers Service and Support Resources Ordering Supplies Ordering Supplies Country Austria Australia/New Zealand Belgium/Luxembourg Canada (Except Toronto) Canada (Toronto) Community of Independent Sales Czech Republic Denmark Europe ( - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 78
HP DeskJet and DeskWriter Printers Service and Support Resources HP BBS Library The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem. HP BBS Library Country Austria Number + 43 (222) 251658 Belgium + 32 (2) 778- - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 79
HP DeskJet and DeskWriter Printers Service and Support Resources HP FAXback on Demand - HP FIRST You can use this service to select documents, such as product descriptions and technical information, which are then faxed to you. To access this service, use the handset on your fax machine and dial - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 80
HP DeskJet and DeskWriter Printers Service and Support Resources HP FIRST Telephone Numbers Country (Language) Telephone 333-1917 Int Code + 1 (208) 344-4809 HP Audio Tips (U.S. Only) HP Audio Tips is an automated audio (voice) problem-solving tips for your most frequently asked questions. Use - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 81
HP DeskJet and DeskWriter Printers Service and Support Resources HP Forum on CompuServe The HP Systems Forum on CompuServe is an on-line service accessible via modem. This service provides information about Hewlett-Packard products, and allows you to communicate with other Hewlett-Packard users. - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 82
HP DeskJet and DeskWriter Printers Service and Support Resources CompuServe Telephone Numbers by Country Table Country Local Call/ Free-Phone Number Direct Number Argentina Australia Canada Chile France Germany Hong Kong Hungary Israel - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 83
HP DeskJet and DeskWriter Printers Service and Support Resources Hewlett-Packard Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free live technical assistance for peripherals during the hardware warranty of the product. If the product is still under - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 84
HP DeskJet and DeskWriter Printers Service and Support Resources Contacting Hewlett-Packard To contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 85
copy of the HP DeskJet Printer Family Repair Sheet found on the following page. 2. Observe the problem with the printer. Verify the problem is repeatable. CPG105 PERFORMANCE Won't Print Stops Printing Printer will not print or locks up while printing Prints part of a page then stops CPP100 CPN100 - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 86
HP DeskJet Printer Family Customer Codes (Cont.) Customer Code CMM100 CMM105 CMM110 CMM115 CMM120 CMM135 CMM140 CMM150 Failure Keywords MEDIA HANDLING No Media Pick-Up Multiple Pick Incomplete Load Media Jams Skewed/Slanted Page Media Eject Problem printing self-test Parts of printed characters are - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 87
Rejects Cartridge Short Pen Life Print cartridge has leaked in printer and damaged printer Printer rejects cartridge or cartridge will not install properly Cartridge life not to specifications CYD100 CZZ000 MISCELLANEOUS Loose/Damaged part NTF Broken, scratched, damaged or loose part No trouble - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 88
Version of software you are using The driver you are using Other information about the problem Included Information Check the following if able to provide additional troubleshooting information. ___Sample printout included ___Printer self-test included ___Unable to print the printer self-test - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 89
and MS Windows 95. Note Only a printer driver containing the designation "690C" should be used with HP DeskJet 690C series printers. Other HP DeskJet or DeskWriter printer drivers should not be used. Access to the printer driver to change specific settings is available from within each software - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 90
of installed printers. Opening the HP Printer Properties Dialog Box in MS Windows 95: 1. From the Start button on the task bar, select Settings. 2. Select Printers. 3. Double-click the HP DeskJet 690C Series Printer icon as shown: 4. Select Printer from the HP DeskJet 690C Series Printer dialog - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 91
by the port to which it is connected. To select a printer port in MS Windows 95: 1. From the Start button on the task bar, select Settings. 2. Select Printers and double-click the HP DeskJet 690C Series printer. 3. Select Printer, then select Properties 4. Select Details From the list under Print - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 92
MS Windows Printer Software MS Windows Printer Software The HP DeskJet 690C printer software for MS Windows includes: HP DeskJet 690C series printer driver HP DeskJet 690C Toolbox How do I? (on-screen procedures to help user's use and maintain their printers) Troubleshooting Printer Services - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 93
. 5. Follow the on-screen instructions during the installation process and provide appropriate computer system information. 6. Restart MS Windows to activate the HP DeskJet 690C series printer driver. Installing the printer software in MS Windows 95: 1. Insert Installation Disk 1 into your computer - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 94
) and proceed from step 6 below, or: 1. Select Start from the task bar 2. Select Programs 3. Select HP DeskJet Utilities 4. Select HP DeskJet 690C Toolbox 5. Double-click the HP DeskJet 690C Toolbox icon 6. Select Printer Services 7. Select Align the Print Cartridges and follow the instructions. - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 95
HP DeskJet 690C Series Printers About the Printer Driver About the Printer Driver HP DeskJet 690C series printer drivers provide access to all the capabilities of the HP DeskJet 690C printer. The following options are available from the printer driver: Automatic or Manual printing Grayscale - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 96
HP DeskJet 690C Series Printers Using the Printer Driver Using the Printer Driver Accessing HP's print settings dialog box from MS Windows 3.x or MS Windows 95 applications (recommended): 1. Choose "File, Print" or "File, Print Setup." This varies with the software program you are using. (For - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 97
HP DeskJet 690C Printer Properties dialog box. The dialog box has five tabs; General, Details, Setup, Paper, and Services which are described below. The General and Details tabs are provided by MS Windows, the Setup, Paper and Services tabs are provided by the HP DeskJet 690C series printer driver - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 98
HP DeskJet 690C Series Printers Using the Printer Driver General Property Page (MS Windows) General Property Page Options (MS Windows) Option Description Comment Allows you to include special printing instructions, etc. Next time you print the document, these instructions will be found in - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 99
HP DeskJet 690C Series Printers Using the Printer Driver Details Property Page (MS Windows) Details Property Page Options (MS Windows) Option Description Print to the following port: Provides options to add or delete printer ports. This selection also allows you to print to fax or file. - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 100
HP DeskJet 690C Series Printers Setup Property Page Using the Printer Driver Setup Property Page Options Option Description ColorSmart (see ColorSmart: Automatic vs. Manual Printing below) Permits selection of Automatic or Manual screen-to-printer color mapping. Automatic (recommended) selects - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 101
HP DeskJet 690C Series Printers Using the Printer Driver ColorSmart: Automatic vs. Manual Printing In most cases the best print output is obtained by choosing Automatic ColorSmart printing. In automatic mode, the printer driver describes how the driver places individual drops of ink on the page to - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 102
HP DeskJet 690C Series Printers Using the Printer Driver Grayscale Printing ColorSmart also allows printing color documents box. Setup Dialog Box with "Automatic" and "Print in Grayscale" Selected Selecting Manual with Print in Grayscale selected, allows access to the Option dialog box which - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 103
HP DeskJet 690C Series Printers Using the Printer Driver Manual Grayscale Options Dialog Box - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 104
HP DeskJet 690C Series Printers Paper Property Page Using the Printer Driver Paper Property Page Options Option banner paper. See description of banner printing below. Two-Sided (Manual Duplex) Printing Allows you to manually print both sides of plain paper to economize and help conserve - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 105
HP DeskJet 690C Series Printers Using the Printer Driver Paper Property Page Options (Cont.) Option Description your application.) Saves the current settings as the default settings for the printer. Opens the online HP DeskJet 820 Help. Accepts changes. Cancel changes. Applies the settings only - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 106
HP DeskJet 690C Series Printers Using the Printer Driver Banner Printing HP DeskJet 690C series printers can be set to print both cut-sheet and banner paper. Banner printing is supported the banner support guide in the OUT tray. 5. Remove all cut-sheet paper from the IN tray. 6. If using HP Banner - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 107
HP DeskJet 690C Series Printers Using the Printer Driver Two-Sided Printing (Manual Duplex) The printer driver can be set to the odd-numbered pages print first. 3. After the printer finishes printing the odd-numbered pages, instructions for printing the other side appear on your computer's - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 108
HP DeskJet 690C Series Printers Services Page Using the Printer Driver Services Page Options Option Description Align the print cartridges Initializes the routine that aligns the print cartridges. Follow the onscreen instructions. Clean the print cartridges Initializes the routine that - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 109
On-line Help On-line help provides information about the printer's software and status. Printer Software Help Type of help: Provides: How to access/where to find: HP DeskJet Toolbox Tutorials and troubleshooting for common print tasks and problems Click on the icon on the desktop, or in the - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 110
HP DeskJet 690C Series Printers Optimizing Performance Cleaning and Aligning Print Cartridges These functions are available from the Services Page (see above) and from within the HP DeskJet 690C Toolbox. - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 111
Printer Drivers DOS Software Program Version Recommended Printer Driver WordPerfect 5.1, 5.1+, 6.x HP DeskJet 600, 660C, or 850C Harvard Graphics Lotus 1-2-3 3.0 2.x, 3.x, 4.0 HP DeskJet 540 HP DeskJet 540 MS Word 5.5, 6.0 HP DeskJet 560C Information on installing a DOS printer driver - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 112
panel switches found on older printers. The HP Control Panel for DOS does not replace printer drivers; it must be used along with DOS software printer drivers. When there is no specific HP DeskJet 690C series printer driver available for an application, the HP Control Panel gives the user access - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 113
HP DeskJet 690C Series Printers DOS Printing To align the print cartridges from the Control Panel for DOS: 1. Type DJCP at the DOS prompt to open the stand-alone DOS Control Panel. 2. Select Align Print Cartridges and follow the on-screen instructions. Two Ways to Use the HP DeskJet Control Panel - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 114
HP DeskJet 690C Series Printers DOS Printing To set up the Control Panel for DOS as a memory , the Control Panel for DOS allows the user to control or view the following: Print Cartridge Services (clean and align the pens) Print Quality Page Orientation Font Width (normal or compressed) Status - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 115
HP DeskJet 690C Series Printers O S / 2 OS/2 Although no OS/2 specific printer driver is available for the HP DeskJet 690C series printers, the MS Windows printer driver can be accessed through OS/2 by using MS Windows in OS/2. - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 116
. Check the HP DeskJet Status Monitor (MS Windows users) or the Print Monitor (Macintosh) for information on the current status of the printer. If you haven't received an error message on the computer's screen but have noted a problem with your printer, read through the troubleshooting topics that - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 117
Stay Resident) software programs (such as MacDisk) that are open and running in the background. Restart your computer. 2. Your software program is not set up for the printer. Follow the instructions in your software program manual for setting up the software to run with the printer. Continued on - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 118
) The wrong printer is selected The problem is caused by the printer driver. The printer's name does not appear in the Installed Printers list in the Printers dialog box in the MS Windows Control Panel. The problem is caused by the application software or the printer driver. (MS Windows) Open the - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 119
printer cable.) 1. Switch off the printer, disconnect the printer cable, switch the printer on. 2. If all lights begin blinking again, the printer is faulty. Verify that the proper printer driver is selected. The printer driver's name should appear in the installed printer's dialog box (MS Windows - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 120
Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The colors in the printout do not match the colors on the host computer's monitor. The printer driver settings may not be correct for your monitor. Verify that your print cartridges - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 121
solve common printing problems. To access HP Toolbox, double-click the Toolbox icon in the HP DeskJet Utilities program group. Then follow the symptoms and solutions that apply. Note Instead of the HP Toolbox, earlier versions of MS Windows printer drivers used Dr. DeskJet which performed similar - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 122
is plugged into the printer. 3. Check the power module with another printer. 4. Unplug the interface cable. Yes Power light No turns on? Return for service. See "CSP100" and "CSP210" customer codes. Yes Printer noisy? 1. Check for obstructions or loose parts. 2. Determine noise is excessive - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 123
No complete? Yes Return for service. See "CGT100" through "CPG115" customer codes. Is the print No quality good? See Print Quality Problems. See "CGT100" through "CPG115" customer codes. Printer noisy? Yes 1. Check for obstructions or loose parts. 2. Determine noise is excessive for - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 124
should be operating normally. However, if it is not, return it for service along with a complete description of the problem. Yes Print from MS No Windows? Return printer for service and document the error and its symptoms. See "Warranty and Support Information" for customer code information. - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 125
in the Chooser. 4. Verify the correct port is selected in the Chooser. 5. Reconnect the interface cable. 6. Try another interface cable. Yes 7. Try the printer with another computer. Yes No Print ok? Return for Service. See "CKK100 " and "CKK105 " customer codes. At this point, the - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 126
to sh Tro u b le sh o o tin g MacIntosh Troubleshooting Note HP periodically provides updates of the printer software. These updates may include enhancements that improve printer performance. Problems and Solutions Problem Solution Printer won't print Printer icon does not appear on the left - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 127
rface In fo rmatio n HP DeskJet Printers HP DeskJet Printers Cable and Connector Information Recommended Interface Cables Host Interface HP Cable Part Number Cable Length HP IEEE-1284 Compliant Cable HP IEEE-1284 Compliant Cable C2950A C2951A 2 Meters 3 Meters Cable Connectors DB-25 Male - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 128
r In te rface In fo rmatio n HP DeskJet Printers IEEE-1284 Interface Connector 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19 2162989 IEEE-1284 Interface Port (DOS/MS Windows) Pin Number Source Compatibilit y Mode Nibble - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 129
P rin te r In te rface In fo rmatio n HP DeskJet Printers IEEE-1284 Interface Port (DOS/MS Windows) (Cont.) Pin Number Compatibility Source Mode Nibble Mode ECP Mode 16 Logic Gnd 17 Chassis Gnd 18 Peripheral Peripheral Logic High 19 Signal Ground (nStrobe) - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 130
"Centronics®" interface. Firmware in HP DeskJet printers support the following modes of operation through the IEEE 1284-B parallel interface port: Compatibility Mode Nibble Mode Extended Capabilities Port (ECP) mode Printer drivers on host computers "negotiate" with the printer to switch from one - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 131
-directional link between the printer and the host computer. HP DeskJet printers and most computer hosts can operate in ECP mode. ECP mode, combined with the HP proprietary communication protocol, allows the Remote Control Panel for DOS and the HP DeskJet Status Monitor for MS Windows to receive and - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 132
HP DeskWriter Printers HP DeskWriter Printers Cable and Connector Information Recommended Interface Cables Cable Type HP Cable Part Number AppleTalk Network RS-422-A High-Speed Clocked Serial 92215N 92215S Apple Cable Part Macintosh printer port. Communication Modes and Supported Protocols - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 133
other pin) 3 TxD- Transmit Data Line 4 Ground Shield Ground 5 RxD- Receive Data Line 6 TxD+ Transmit Data Line 7 NC No Connection 8 RxD+ Receive Data Line Note HP DeskWriter printer interface ports conform to RS-422 and cannot be configured to operate as RS-232-C. - HP Deskjet 692 | HP DeskJet 690C Printer - Support Information - Page 134
interface connector port. (A transformer detected at the interface connector indicates the printer is connected to an LocalTalk network.) If the mode changes while the printer is on, the printer restarts. HP DeskWriter printers are compatible with two Macintosh serial interface modes: RS-422-A (57
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H P
D e s k J e t
6 9 0 C
S e r i e s
P r i n t e r s
M o d e l
N u m b e r
a n d
D e s c r i p t i o n
Model Number and Description
4550913C
HP DeskJet 690C Series Printers
Printer
Name
Model
Number
Availability
Description and
Items Included
1
HP DeskJet 690C
C4562A
Worldwide except
Japan, Eastern
Europe and Korea
DOS and MS Windows printer
including
black and
color pens
HP DeskJet 690C
- Thai
C4591A
Thailand
DOS and MS Windows printer
including black and color pens, and
3 year warranty
HP DeskJet 692J
C4580A
Japan
(Hardware localized
for Japan)
DOS and MS Windows printer
including black and
color pens
HP DeskJet 692K
C4562K
Korea
(Hardware localized
for Korea)
DOS and MS Windows printer
including black, color, and photo
pens, humidor, cable and 2 year
warranty
HP DeskJet 693C
C4589A
U.S., Canada, U.K.,
Europe (French)
DOS and MS Windows printer
including black and color pens, and
HP Home Project Kit
HP DeskJet 694C
C4608C
U.S., Canada,
Australia, New
Zealand, Western
Europe
DOS and MS Windows printer
including black, color, and photo
pens, humidor, Adobe Photoshop
Deluxe and Media Sample Pack
1.
Items included with printers may vary depending upon localization. See “Ordering Printer
Options/Localized Printer Options” for additional information