HP Dv5 1002us Service Guide

HP Dv5 1002us - Pavilion Entertainment - Turion X2 Ultra 2.1 GHz Manual

HP Dv5 1002us manual content summary:

  • HP Dv5 1002us | Service Guide - Page 1
    HP Pavilion dv5 Entertainment PC Maintenance and Service Guide
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    in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: August 2008 Document Part Number: 469060-001
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    28 Plastics Kit ...30 Cable Kit ...31 Mass storage devices ...32 Miscellaneous parts ...34 Sequential part number listing ...35 4 Removal and replacement procedures Preliminary replacement requirements 44 Tools required ...44 Service considerations ...44 Plastic parts ...44 Cables and connectors
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    password 49 Component replacement procedures 50 Service tag ...50 Computer feet ...51 Battery ...52 Webcam/microphone module 53 Optical drive ...55 TV tuner module ...57 RTC battery ...59 Memory module ...60 Hard drive ...62 WLAN module ...65 Switch cover and keyboard 69 Power button board ...73
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    System I/O address specifications, AMD 119 System I/O address specifications, Intel 121 System memory map specifications, AMD discrete graphics 123 System memory map specifications, AMD UMA graphics 124 System memory map specifications, Intel 125 7 Screw listing Phillips PM2.5×7.0 screw ...127
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    Universal Serial Bus ...151 10 Power cord set requirements Requirements for all countries or regions 152 Requirements for specific countries or regions 153 11 Recycling Battery ...154 Display ...154 Index ...160 viii
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    Computer models equipped with AMD processors and graphics subsystems with UMA memory Computer models equipped with Intel processors and graphics subsystems with discrete memory HP Pavilion dv5 Entertainment PC √ √ √ AMD processors: AMD Turion™ Ultra Dual-Core 35W √ √ ZM-86 2.40-GHz with
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    with 256 √ MB of discrete graphics subsystem memory (32 MB × 16 DDR2 × 4 PCs) Unified memory architecture (UMA) with √ shared video memory: ● Up to 358 MB of graphics subsystem memory on computer models equipped with 2048 MB or more of main system memory ● Up to 251 MB of graphics subsystem
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    Intel processors and graphics subsystems with discrete memory Supports up to 4096 MB system memory √ √ √ ● 4096-MB total system memory (2048 MB × 2, dual-channel) ● 3072-MB total system memory (2048 MB × 1 + 1024 × 1) ● 2048-MB total system memory (1024 MB × 2, dual-channel) ● 2048-MB total
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    memory Computer models equipped with Intel processors and graphics subsystems with discrete memory Fixed (1 screw for removal) √ √ √ Support for Supports Microsoft Premium √ √ √ Requirements Pavilion-branded Altec Lansing √ √ √ speakers 56K V.92 data/fax modem √ √ √ Supports
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    subsystems with discrete memory Computer models equipped with AMD processors and graphics subsystems with UMA memory Computer models equipped √ √ 2-pin AC power for 90-W AC adapter √ √ √ Expansion port 3 supports the HP √ √ √ xb3000 Notebook Expansion Base and HP Notebook QuickDock 5
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    processors and graphics subsystems with discrete memory Keyboard/ 17-inch full-size keyboard with √ √ √ pointing devices numeric keypad Touchpad supports 2-way scrolling √ √ √ Taps enabled as default √ √ √ Power 8-cell 2.55-Ah Li-ion battery √ √ requirements 6-cell 2.20-Ah Li-ion
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    off the display and initiates Sleep if the display is closed while the power is on. Send and receive signals from one or more wireless devices. These antennae are not visible from the outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennae free from
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    Item (3) (4) (5) Component Internal microphones (2) Integrated webcam light Integrated webcam Description Record sound. On: The integrated webcam is in use. Records video and captures still photographs. 8 Chapter 2 External component identification
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    briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about
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    connection. (11) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. 10 Chapter 2 External component identification
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    combination with the fn key. Executes frequently used system functions when pressed in combination with a function key or the esc key. Displays the Windows® Start menu. Displays a shortcut menu for items beneath the pointer. Can be used like the keys on an external numeric keypad. Execute frequently
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    (2) TouchPad* Moves the pointer and selects or activates items on the screen. (3) TouchPad left button* Functions like the left button on an mouse. *This table describes factory settings. View or change pointing device preferences by selecting Start > Control Panel > Hardware and Sound
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    a low battery level. (3) Drive light Blinking: The hard drive or optical drive is being accessed. (4) Consumer infrared lens Receives a signal from the HP Remote Control . For information about changing factory settings, refer to the user guides located in Help and Support. Front components 13
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    accessed. Reads optical discs and, on select models, also writes to optical discs. Connect optional USB devices. Connects a TV antenna, a digital cable device, or a satellite device that receives standard or high-definition TV broadcasts. Connects a modem cable. Attaches an optional security cable
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    . Connects an optional IEEE 1394 or 1394a device, such as a camcorder. On: A digital card is being accessed. Supports the following optional digital card formats: Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Memory Stick (MS), Memory Stick Pro (MSP), xD-Picture Card (XD), xD-Picture Card
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    the battery. Releases the battery from the battery bay. Contains the memory module slots devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support
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    information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Model description: This is the number needed to locate documents, drivers, and support for the computer. (5) Warranty period: Describes the duration
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    + AntiGlare display assembly with webcam and 2 microphones WSXGA+ BrightView display assembly with webcam and 2 microphones WXGA AntiGlare display assembly with webcam and 2 microphones Spare part number 484372-001 484368-001 484371-001 18 Chapter 3 Illustrated parts catalog
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    components on page 27 for more information on display assembly spare part numbers. Switch cover (includes LED board and cable) 488316-001 Power button board (includes cable) 486796-001 Keyboards (include keyboard cable) Belgium 488590-A41 Brazil 488590-201 Canada 488590-121 The Czech
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    part information. ExpressCard slot bezel Mini Card module compartment cover Memory module compartment cover Hard drive bay cover Top covers ( cable. The modem module cable is included in the Cable Kit, spare part number 501891-001. For use in all countries and regions except Australia and New
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    Athlon X2 Dual-Core 35W QL-60 1.90-GHz with 1-MB L2 cache Spare part number 484260-001 484261-001 484262-001 484263-001 484264-001 Intel processors: ● Intel Core2 equipped with AMD processors and graphics subsystems with discrete memory 493001-001 For use only with computer models equipped with
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    number Batteries: 12-cell, 95-Wh, 2.55-Ah Li-ion battery for use with all computer models 484172-001 6-cell, 55-Wh, 2.55-Ah Li-ion battery for use with all computer models 484171-001 6-cell, 47-Wh, 2.55-Ah Li-ion battery -002 Memory modules (667-MHz, PC2-5300, 1-DIMM): 2048-MB memory module
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    Item (23) Description Spare part number 512-MB memory module for use only with computer models equipped with Intel processors 484266-001 WLAN modules: WLAN modules for use only with computer models equipped with
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    Item Description Spare part number Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines,
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    Item (24) Description Spare part number Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia,
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    Item Description Spare part number Hard drives for use only with computer models equipped with AMD processors: ● 320-GB, 5400-rpm ● 250-GB, 5400-rpm ● 160-GB, 5400-rpm ● 120-
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    Display assembly components The HP Pavilion dv5 Entertainment PC offers 2 types of display assemblies. Component spare parts display bezel rubber screw covers) Display Screw Kit (not illustrated) Spare part number 485339-001 486792-001 488317-001 485345-001 485340-001 486537-001 485343-001 Display
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    BrightView display assembly spare parts Item (1) (2) (3) (4) (5) Description Spare part number Display bezel (includes logo and display lid switch actuator magnet) 480444-001 Webcam/microphone module 480446-001 BrightView display panels (include display panel cable): For
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    Item (6) (7) (8) Description Spare part number Wireless antenna transceivers and cables: For use with computer models equipped with 802.11a/b/g/n WLAN modules (includes 489804-001 3 wireless antenna transceivers and cables) For
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    Plastics Kit Item (1) (2) (3) (4) Description Spare part number Plastics Kit 486793-001 ExpressCard slot bezel Mini Card module compartment cover (includes 1 captive screw, secured by a C-clip) Memory module compartment cover (includes 1 captive screw, secured by a C-clip) Hard drive bay
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    Cable Kit Item (1) (2) (3) (4) Description Cable Kit Bluetooth module cable Power connector cable Modem module cable (includes RJ-11 jack) TV tuner module cable Spare part number 501891-001 Cable Kit 31
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    Mass storage devices Item (1) (2) Description Spare part number Hard drives (include left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators): For use only with computer models equipped with
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    Item Description Spare part number Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer, LightScribe, and 486525-001 silver bezel DVD±RW and CD-RW with bronze bezel 483863-002 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with silver bezel 483863-001 Mass storage devices 33
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    Miscellaneous parts Description Spare part number AC adapters 90-W AC adapter 391173-001 and 463955-001 65-W AC adapter Carrying cases HP carrying case 463958-001 418162-001 HP slim bag CAT5E cable Wired headset with volume control Optical mouse 418163-001 454619-001 371693-003 436238-001
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    with AMD processors (does not include a Bluetooth module cable) NOTE: The Bluetooth module cable is available using spare part number 489822-001. HP carrying case HP slim bag carrying case Wireless laser mouse (includes infrared transceiver) Optical mouse Broadcom 4321 802.11a/b/g/n WLAN module for
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    Spare part number 454619-001 459263-001 459263-002 459339-001 459339-002 Description Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka,
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    computer models equipped with AMD processors (includes replacement thermal material) System board with RS780 Northbridge and ATI-M UMA graphics subsystem memory for use only with computer models equipped with AMD processors (includes replacement thermal material) Sequential part number listing 37
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    with PM45 Northbridge and nVidia NB9M-GE discrete graphics subsystem memory for use only with computer models equipped with Intel processors cable. The TV tuner module cable is included in the Cable Kit, spare part number 501891-001. DVB-T TV tuner module NOTE: The TV tuner module spare part kits
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    55-Wh, 2.55-Ah Li-ion battery for use with all computer models 6-cell, 47-Wh, 2.55-Ah Li-ion battery for use only with computer models equipped Intel processors (667-MHz, PC2-5300, 1-DIMM) 2048-MB memory module for use only with computer models equipped with AMD processors part number listing 39
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    Spare part number 486525-001 486525-002 486526-001 486527-001 486532-001 486533-001 486534-001 486536-001 486537-001 486783-001 486784-001 486785-001 486786-
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    with discrete memory (includes Keyboard for use in Spain Keyboard for use in Switzerland Keyboard for use in French Canada Keyboard for use in Portugal Keyboard for use in Turkey Keyboard for use in Greece Keyboard for use in Latin America Keyboard for use in Saudi Arabia Sequential part number
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    Spare part number 488590-201 488590-211 488590-221 488590-251 Keyboard for use in Brazil Keyboard for use in Hungary Keyboard for use in the Czech Republic Keyboard for use in Russia Keyboard for use in Thailand Keyboard for use in Japan Keyboard for use in Belgium Keyboard for use in Taiwan Keyboard
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    Spare part number 490371-291 490371-AA1 490371-AB1 490371-AD1 490371-AR1 490371 Power cord for use in India RTC battery Fan/heat sink assembly for use only with computer models equipped with AMD processors and graphics subsystems with UMA memory (includes replacement thermal material) Fan/heat
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    ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the considerations that you must keep only at the points designated in the maintenance instructions. 44 Chapter 4 Removal and replacement procedures
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    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must
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    to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components
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    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
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    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
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    are servicing has an unknown user through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power battery (see Battery on page 52). 5. Remove the RTC battery (see RTC battery on page 59). 6. Wait approximately 5 minutes. 7. Replace the RTC battery
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    information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Model description: This is the number needed to locate documents, drivers, and support for the computer. (5) Warranty period: Describes the duration
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    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 486794-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures 51
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    -Wh, 2.55-Ah Li-ion battery for use only with computer models equipped with Intel processors Spare part number 484172-001 484171-001 484170-002 then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by
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    /microphone module removal instructions for computer models Spare part number Webcam/microphone operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect adapter from the computer. 4. Remove the battery (see Battery on page 52). Remove the webcam/microphone
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    4. Release the display bezel top edge (3) from the display enclosure. 5. Release the webcam/microphone module (1) from the display enclosure as far as the webcam/ microphone module cable allows. 6. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. 7. Remove the
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    and bracket. Description Spare part number Blu-ray Disc ROM Drive with through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power AC adapter from the computer. 4. Remove the battery (see Battery on page 52). Remove the optical drive: 1.
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    4. Use the disc tray frame to slide the optical drive (3) out of the computer. 5. Remove the optical drive. 6. If it is necessary to replace the optical drive bracket, position the optical drive with the optical drive bracket toward you. 7. Remove the two Phillips PM2.0×4.0 screws (1) that secure
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    module NTSC/ATSC/ANG TV tuner module Spare part number 482899-003 482899-002 482899-001 Before removing the the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect Adapter from the computer. 4. Remove the battery (see Battery on page 52). Remove the TV
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    5. Remove the two Phillips PM2.0×4.0 screws (2) that secure the TV tuner module to the computer. (The edge of the module opposite the slot rises away from the computer.) 6. Remove the TV tuner module (3) by pulling the module away from the slot at an angle. NOTE: The TV tuner module is designed with
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    Spare part number 491571-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to
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    Disconnect all external devices connected to the computer battery (see Battery on page 52). Remove the memory memory module compartment cover is included in the Plastics Kit, spare part number 486793-001. 4. Spread the retaining tabs (1) on each side of the memory module slot to release the memory
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    5. Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures 61
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    tab, and 4 rubber isolators. Description Spare part number Hard drives for use only with computer models equipped operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect from the computer. 4. Remove the battery (see Battery on page 52). Remove the hard
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    cover (2), swing it up and to the left, and remove the cover (3). The hard drive bay cover is included in the Plastics Kit, spare part number 486793-001. 4. Use the Mylar tab (1) to slide the hard drive to the left (2), and then lift it to release it from the hard drive
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    7. If it is necessary to replace the hard drive bracket or any of the hard drive bracket components, remove the following: (1) Four Phillips PM3.0×3.0 screws that secure the hard drive bracket rails and Mylar cover to the hard drive (2) Left and right hard drive bracket rails (3) Mylar cover with
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    WLAN module Description Spare part number For use only with computer models equipped with AMD processors: Atheros AR9280 802.11a/b/g/n WLAN module for use only with computer models equipped with 482260-
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    Description Spare part number Atheros AR2425 802.11b/g for use only with computer models equipped with AMD processors in 459339-001 Antigua and Barbuda, Barbados, Belize, Canada, the Cayman
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    Description Spare part number Turkmenistan, Tuvalu it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the the AC adapter from the computer. 4. Remove the battery (see Battery on page 52). 5. Remove the hard drive (see Hard
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    If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Disconnect the WLAN antenna cables (1) from the WLAN module. NOTE: The black WLAN antenna cable is connected to the WLAN
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    part number 488316-001 Keyboards For use in country or region Spare part number through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power 4. Remove the battery (see Battery on page 52). Remove the switch cover and keyboard: 1. Position
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    2. Remove the following screws: (1) Two Phillips PM2.5×7.0 screws that secure the keyboard to the computer (2) Two Phillips PM2.5×7.0 screws that secure the switch cover to the computer (3) Three Phillips PM2.0×4.0 screws that secure the switch cover to
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    7. Remove the four Phillips PM2.0×4.0 screws that secure the keyboard to the computer. 8. Lift the rear edge of the keyboard (1) until it rests at an angle. 9. Slide the keyboard (2) back until the keyboard connector on the system board is accessible. Component replacement procedures 71
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    cable is connected and disconnect the cable (2) from the system board. 11. Remove the keyboard. 12. Disconnect the power button board cable (1) from the low insertion force (LIF) connector on the system board. 13. Disconnect the LED board cable (2) from
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    cable) Spare part number 486796-001 Before down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from Remove the battery (see Battery on page 52). 5. Remove the switch cover and keyboard (see Switch cover and keyboard on page 69
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    all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 52). 5. Remove the switch cover and keyboard (see Switch
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    cable is available using spare part number 489822-001. Description For use only through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the the battery (see Battery on page 52). 5. Remove the switch cover and keyboard (see Switch cover and keyboard
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    assembly Spare part number 484372-001 484368 system. 2. Disconnect all external devices connected to the computer. Battery on page 52). 5. Disconnect the wireless antenna cables from the WLAN module (see WLAN module on page 65). 6. Remove the switch cover and keyboard (see Switch cover and keyboard
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    (3) built into the top cover. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to on page 53 for webcam/microphone module replacement instructions for computer models equipped with BrightView display assemblies.
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    Disconnect the display logo cable (3) from the display panel cable. 10. Remove the display enclosure. The display enclosure is available using spare part number 485345-001, and includes the display logo LED board and the wireless antenna transceivers and cables. 11. If it is necessary to replace the
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    cover to the display bezel. 16. Remove the display inverter cover (2) by lifting it straight up. The display inverter cover is available using spare part number 486792-001. 17. Release the display inverter (1) as far from the display bezel as far as the display panel cable and backlight cable allow
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    19. Remove the display inverter. The display inverter is available using spare part number 488317-001. 20. If it is necessary to replace the display hinges, remove module on page 53 for webcam/microphone module replacement instructions for computer models equipped with BrightView display assemblies.
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    : (1) Two rubber screw covers on the display bezel bottom edge. The display rubber screw covers are included in the Display Rubber Kit, spare part number 480442-001. (2) Two Phillips PM2.5×7.0 screws. 23. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge
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    .5×4.0 screws (1) that secure the display panel to the display enclosure. 29. Remove the display panel (2). Display panels are available using spare part numbers 484363-001 (WSXGA+ BrightView display panel) and 484364-001 (WXGA BrightView display panel). 30. If it is necessary to replace the display
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    available in the Display Hinge Kit, spare part 486534-001. The display hinge screws are available in the Display Hinge Kit Screw Kit, spare part number 485344-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 83
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    reader Spare part number 486527-001 486526 Disconnect all external devices connected to the Battery on page 52). 5. Remove the following components: a. Hard drive (see Hard drive on page 62) b. Optical drive (see Optical drive on page 55) c. Switch cover and keyboard (see Switch cover and keyboard
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    3. Remove the three Phillips PM2.5×4.0 screws secure the top cover to the computer. 4. Turn the computer right-side up, with the front toward you. 5. Disconnect the following cables from the system board: (1) Bluetooth module cable (2) TouchPad cable NOTE: On computer models equipped with a standard
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    7. Remove the two Phillips PM2.5×6.0 screws (2) that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until it rests at an angle. 9. Remove the top cover (2) by lifting it straight up. Reverse this procedure to install the top cover. 86 Chapter 4 Removal and
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    Zealand Spare part number 461749-001 461749 Disconnect all external devices connected to the Battery on page 52). 5. Remove the following components: a. Hard drive (see Hard drive on page 62). b. Optical drive (see Optical drive on page 55). c. Switch cover and keyboard (see Switch cover and keyboard
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    3. Lift the modem module (3) straight up to disconnect it from the system board. Reverse this procedure to install the modem module. 88 Chapter 4 Removal and replacement procedures
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    number operating system. 2. Disconnect all external devices connected to the computer. 3. Battery on page 52). 5. Remove the following components: a. Hard drive (see Hard drive on page 62). b. Optical drive (see Optical drive on page 55). c. Switch cover and keyboard (see Switch cover and keyboard
  • HP Dv5 1002us | Service Guide - Page 98
    Spare part number 486798-001 2. Disconnect all external devices connected to the computer Battery on page 52). 5. Remove the following components: a. Hard drive (see Hard drive on page 62). b. Optical drive (see Optical drive on page 55). c. Switch cover and keyboard (see Switch cover and keyboard
  • HP Dv5 1002us | Service Guide - Page 99
    3. Remove the USB board (3) from the base enclosure. Reverse this procedure to install the USB board. Component replacement procedures 91
  • HP Dv5 1002us | Service Guide - Page 100
    memory With GM45 Northbridge and UMA graphics subsystem memory With ICH9M Northbridge and UMA graphics subsystem memory Spare part number system. 2. Disconnect all external devices connected to the computer. 57) ● RTC battery (see RTC battery on page 59) ● Memory modules (see Memory module on page
  • HP Dv5 1002us | Service Guide - Page 101
    ● Fan/heat sink assembly (see System board on page 92) ● Processor (see System board on page 92) Remove the system board: 1. Disconnect the modem module cable (1) from the modem module. 2. Disconnect the following cables from the system board: (2) Audio/infrared board cable NOTE: The audio/infrared
  • HP Dv5 1002us | Service Guide - Page 102
    Cable Kit, spare part number 501891-001. Before removing all external devices connected to Battery on page 52). 5. Remove the following components: a. Hard drive (see Hard drive on page 62). b. Optical drive (see Optical drive on page 55). c. Switch cover and keyboard (see Switch cover and keyboard
  • HP Dv5 1002us | Service Guide - Page 103
    Cable Kit, spare part number 501891-001. The modem all external devices connected to Battery on page 52). 5. Remove the following components: a. Hard drive (see Hard drive on page 62). b. Optical drive (see Optical drive on page 55). c. Switch cover and keyboard (see Switch cover and keyboard
  • HP Dv5 1002us | Service Guide - Page 104
    Kit, spare part number 501891-001. Before Disconnect all external devices connected to the Battery on page 52). 5. Remove the following components: a. Hard drive (see Hard drive on page 62). b. Optical drive (see Optical drive on page 55). c. Switch cover and keyboard (see Switch cover and keyboard
  • HP Dv5 1002us | Service Guide - Page 105
    g. USB board (see USB board on page 90). h. System board (see System board on page 92). Remove the power connector cable: 1. Remove the power connector cable (1) from the clips and routing channel built into the base enclosure. 2. Remove the Phillips PM2.5×7.0 screw (2) that secures the power
  • HP Dv5 1002us | Service Guide - Page 106
    fan/heat sink assembly spare kits include replacement thermal material. Description Spare part number For use only with computer models equipped with AMD processors and graphics subsystems with 493001-001 discrete memory For use only with computer models equipped with AMD processors and graphics
  • HP Dv5 1002us | Service Guide - Page 107
    assembly from side to side to detach the assembly. NOTE: Steps 5 through 7 apply only to computer models equipped with graphics subsystems with UMA memory. 5. Disconnect the fan cable (1) from the system board. 6. Loosen the three Phillips PM2.0×10.0 captive screws (2) that secure the fan/heat sink
  • HP Dv5 1002us | Service Guide - Page 108
    (3), the graphics subsystem chip (4), and the sections of the heat sink (5) that service them. Replacement thermal material is included with all fan/heat sink assembly, system board, models equipped with graphics subsystems with discrete memory. 100 Chapter 4 Removal and replacement procedures
  • HP Dv5 1002us | Service Guide - Page 109
    sink (4) that services it. Replacement thermal material is included with all fan/heat sink assembly, system board, and processor spare part kits. The following illustration shows the replacement thermal material locations for computer models equipped with graphics subsystems with UMA memory. Reverse
  • HP Dv5 1002us | Service Guide - Page 110
    FSB Spare part number 484260-001 484261- Disconnect all external devices connected to the Battery on page 52). 5. Remove the following components: a. Hard drive (see Hard drive on page 62). b. Optical drive (see Optical drive on page 55). c. Switch cover and keyboard (see Switch cover and keyboard
  • HP Dv5 1002us | Service Guide - Page 111
    NOTE: Steps 1 and 2 apply only to computer models equipped with AMD processors. See steps 3 and 4 for processor removal information for computer models equipped with Intel processors. 1. Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. 2. Lift the processor
  • HP Dv5 1002us | Service Guide - Page 112
    trained by HP must repair this equipment. All troubleshooting and repair customization utility that can be used even when your Windows® operating system is not working. NOTE: The Startup Menu" message is displayed in the lower-left corner of the screen, press f10. - or - 1. Open the Setup Utility by
  • HP Dv5 1002us | Service Guide - Page 113
    key for Startup Menu" message is displayed in the lower-left corner of the screen, press f10. - or - Open the Setup Utility by turning on or restarting key for Startup Menu" message is displayed in the lower-left corner of the screen, press f10. - or - Open the Setup Utility by turning on or
  • HP Dv5 1002us | Service Guide - Page 114
    While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f10. 2. Use the arrow keys to select Exit press enter. After either choice, the computer restarts in Windows. 106 Chapter 5 Setup Utility
  • HP Dv5 1002us | Service Guide - Page 115
    Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information To do this ● View ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Security
  • HP Dv5 1002us | Service Guide - Page 116
    option is called the Primary Hard Disk Self Test. Secondary Hard Disk Self Test (select Run a comprehensive self-test on a secondary hard drive. models only) Memory Test Run a diagnostic test on the system
  • HP Dv5 1002us | Service Guide - Page 117
    6 Specifications Computer specifications Dimensions Width Depth Height (front to back) Weight (with optical drive, hard drive, and battery) Second hard drive adds: Camera adds: Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to
  • HP Dv5 1002us | Service Guide - Page 118
    . The computer operates well within this range of temperatures. 15.4-inch, SXGA+ display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric
  • HP Dv5 1002us | Service Guide - Page 119
    15.4-inch WXGA display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pitch resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 20.7 cm 33.1 cm 39.1 cm
  • HP Dv5 1002us | Service Guide - Page 120
    °F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 112 Chapter 6 Specifications
  • HP Dv5 1002us | Service Guide - Page 121
    RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, HDROM (Single Layer), HD-ROM (Dual Layer), HD DVD-R, HD DVD-R for Dual Layer, HD RW CD-R and CD-RW DVD+R, DVD+R(9), DVD+RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD 170 ms 8 MB DVD 170 ms HD 230 ms 3,600 KB/sec 10,800
  • HP Dv5 1002us | Service Guide - Page 122
    8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Startup time Stop time Read: Write: CD-DA, CD+(E)G, CD-MIDI, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) 12 cm (4.72 in) 8 cm (3.15 in)
  • HP Dv5 1002us | Service Guide - Page 123
    Intel Hardware DMA DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *PC Card controller can use DMA 1, 2, or 5. System function Not applicable Not applicable Not applicable Not applicable Direct memory access controller Available for PC Card Not assigned Not assigned System DMA specifications, AMD 115
  • HP Dv5 1002us | Service Guide - Page 124
    IRQ21 IRQ23 IRQ System function High precision event timer Standard 101-/102-Key or Microsoft® Natural PS/2 Keyboard RICOH OHCI Compliant IEEE 1394 Host Controller Ricoh Memory Stick Controller Ricoh SD/MMC Host Controller Ricoh XD-Picture Card Controller SDA Standard Compliant SD Host Controller
  • HP Dv5 1002us | Service Guide - Page 125
    IRQ22 IRQ23 IRQ System function High precision event timer Standard 101-/102-Key or Microsoft® Natural PS/2 Keyboard RICOH OHCI Compliant IEEE 1394 Host Controller Ricoh Memory Stick Controller Ricoh SD/MMC Host Controller Ricoh XD-Picture Card Controller SDA Standard Compliant SD Host Controller
  • HP Dv5 1002us | Service Guide - Page 126
    IRQ0 IRQ1 System timer Standard 101-/102-Key or Microsoft® Natural Keyboard IRQ2 IRQ3 IRQ4 IRQ5* IRQ6 IRQ7* IRQ8 Cascaded Intel 82801DB/DBM ; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. NOTE: PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or
  • HP Dv5 1002us | Service Guide - Page 127
    30CF 30D0 - 30DF System function (shipping configuration) DMA controller DMA controller Programmable interrupt controller System timer Standard 101-/102-Key or Microsoft® Natural PS/2 Keyboard System speaker Microsoft ACPI-Compliant Embedded Controller Standard 101-/102-Key or Microsoft® Natural PS
  • HP Dv5 1002us | Service Guide - Page 128
    I/O address (hex) 30E0 - 30E3 (UMA only) 30E8 - 30EB 30EC - 30EF 30F0 - 30F7 30F8 - 30FF (discrete only) 4000 - 407F (discrete only) 4000 - 4FFF 5000 - 5FFF (discrete only) System function (shipping configuration) Standard Dual Channel PCI IDE Controller Standard Dual Channel PCI IDE Controller
  • HP Dv5 1002us | Service Guide - Page 129
    controller no. 1 Opti chipset configuration registers Unused 87334 "Super I/O" configuration for CPU Counter/timer registers Unused Keyboard controller Port B Unused Keyboard controller Unused NMI enable/RTC Unused DMA page registers Unused Port A Unused Interrupt controller no. 2 System Function
  • HP Dv5 1002us | Service Guide - Page 130
    - 3FF CF8 - CFB CFC - CFF System function (shipping configuration) Entertainment audio Unused Unused Unused Unused Unused Unused Reserved serial port Unused Infrared port Unused -OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette
  • HP Dv5 1002us | Service Guide - Page 131
    KB 8 KB 4 KB 256 B 4 KB 512 KB 2 KB 256 B 256 B 256 B 256 B 16 KB 16 MB 32 MB 1 MB 256 MB 1 KB Memory address 000A0000-000BFFFF B0000000-B0003FFF B0004000-B0005FFF B0006000-B0006FFF B0007000-B00070FF B0008000-B0008FFF B0080000-B00FFFFF B0100000-B01007FF B0100800-B01008FF B0100C00-B0100CFF B0101000
  • HP Dv5 1002us | Service Guide - Page 132
    B 256 B 16 B 256 B 4 KB 4 KB 512 KB 16 MB 16 MB 2 KB 256 B 256 B 256 B 256 B 16 KB 256 KB 1 KB Memory address 000A0000-000BFFFF B0000000-B0003FFF B0004000-B0005FFF B0006000-B0006FFF B0007000-B00070FF B0007400-B00074FF B0007800-B000780F B0007C00-B0007CFF B0008000-B0008FFF B0009000-B0009FFF B0080000
  • HP Dv5 1002us | Service Guide - Page 133
    Intel Size 640 KB 128 KB 48 KB 160 KB 64 KB 15 MB 58 MB 58 MB 2 MB 4 GB 64 KB Memory address 00000000-0009FFFF 000A0000-000BFFFF 000C0000-000CBFFF 000C8000-000E7FFF 000E8000-000FFFFF 00100000-00FFFFFF 04800000-07FFFFFF 04800000-07FFFFFF 08000000-080FFFFF 08200000-FFFEFFFF FFFF0000-FFFFFFFF System
  • HP Dv5 1002us | Service Guide - Page 134
    screws and screw locks used in the computer. All screws and screw locks listed in this section are available in the Screw Kit, spare part numbers 486795-001 and 493002-001, and the Display Screw Kit, spare part
  • HP Dv5 1002us | Service Guide - Page 135
    30 Length 7.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: (1) One screw that secures the optical drive to the computer (2) Two screws that secure the keyboard to the computer (3) Two screws that secure the switch cover to the computer Phillips PM2.5×7.0 screw 127
  • HP Dv5 1002us | Service Guide - Page 136
    Where used: 4 screws that secure the display assembly to the computer Where used: 2 screws that secure the display bezel to the display enclosure on computer models equipped with BrightView display assemblies Where used: 2 screws that secure the display bezel to the display enclosure on computer
  • HP Dv5 1002us | Service Guide - Page 137
    Where used: 12 screws that secure the top cover to the base enclosure Where used: 2 screws that secure the top cover to the base enclosure (only on computer models equipped with a standard display assembly) Where used: One screw that secures the USB board to the base enclosure Phillips PM2.5×7.0
  • HP Dv5 1002us | Service Guide - Page 138
    Where used: One screw that secures the system board to the base enclosure Where used: One screw that secures the power connector and bracket to the base enclosure 130 Chapter 7 Screw listing
  • HP Dv5 1002us | Service Guide - Page 139
    screw that secures the Mini Card module compartment cover to the computer (screw is secured by a C-clip) (2) One captive screw that secures the memory module compartment cover to the computer (screw is secured by a C-clip) (3) Two captive screws that secure the hard drive bay compartment cover to
  • HP Dv5 1002us | Service Guide - Page 140
    Phillips PM2.0×4.0 screw Color Black Quantity 18 Length 4.0 mm Thread 2.0 mm Head diameter 4.5 mm Where used: 2 screws that secure the optical drive bracket to the optical drive Where used: (1) Two screws that secure the TV tuner module to the system board (2) Two screws that secure the WLAN
  • HP Dv5 1002us | Service Guide - Page 141
    Where used: 3 screws that secure the switch cover to the computer Where used: 4 screws that secure the keyboard to the computer Where used: One screw that secures the power button board to the switch cover Phillips PM2.0×4.0 screw 133
  • HP Dv5 1002us | Service Guide - Page 142
    Where used: One screw that secures the Bluetooth module to the top cover Where used: One screw that secures the webcam/microphone module to the display bezel on computer models equipped with AntiGlare display assemblies Where used: 2 screws that secure the modem module to the system board 134
  • HP Dv5 1002us | Service Guide - Page 143
    Phillips PM2.0×4.0 screw Color Silver Quantity 6 Length 4.0 mm Thread 2.0 mm Head diameter 4.5 mm Where used: 6 screws that secure the display hinges to the display panel on computer models equipped with BrightView display assemblies Phillips PM2.0×4.0 screw 135
  • HP Dv5 1002us | Service Guide - Page 144
    Phillips PM2.5×4.0 screw Color Silver Quantity 19 Length 4.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: 4 screws that secure the display inverter cover to the display bezel on computer models equipped with AntiGlare display assemblies Where used: 4 screws that secure the display hinges
  • HP Dv5 1002us | Service Guide - Page 145
    Where used: 6 screws that secure the display panel to the display enclosure on computer models equipped with BrightView display assemblies Where used: 2 screws that secure the wireless antenna transceivers to the display enclosure on computer models equipped with BrightView display assemblies Where
  • HP Dv5 1002us | Service Guide - Page 146
    Phillips PM3.0×4.0 screw Color Silver Quantity 4 Length 4.0 mm Thread 3.0 mm Head diameter 5.0 mm Where used: 4 screws that secure the hard drive bracket to the hard drive 138 Chapter 7 Screw listing
  • HP Dv5 1002us | Service Guide - Page 147
    Phillips PM2.5×6.0 screw Color Black Quantity 4 Length 6.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: 4 screws that secure the top cover to the base enclosure Phillips PM2.5×6.0 screw 139
  • HP Dv5 1002us | Service Guide - Page 148
    5.0 mm Where used: 3 captive screws that secure the fan/heat sink assembly to the system board on computer models equipped with graphics subsystems with discrete memory 140 Chapter 7 Screw listing
  • HP Dv5 1002us | Service Guide - Page 149
    Where used: 3 captive screws that secure the fan/heat sink assembly to the system board on computer models equipped with graphics subsystems with UMA memory Phillips PM2.0×10.0 captive screw 141
  • HP Dv5 1002us | Service Guide - Page 150
    ● Recovering a program or driver (Recovery Manager software feature). This feature helps you reinstall a program or driver without performing a full system . If the partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window. 142 Chapter 8 Backup and Recovery
  • HP Dv5 1002us | Service Guide - Page 151
    HP of recovery discs can be created per computer. ● Number each disc before inserting it into the computer optical battery power, you will be prompted to connect to AC power before you can go to the next step. 3. Click Recovery disc creation, and then click Next. 4. Follow the on-screen instructions
  • HP Dv5 1002us | Service Guide - Page 152
    folder and back up these folders periodically. ● Back up templates stored in their associated programs. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time saver if you have to reset your preferences. To copy the
  • HP Dv5 1002us | Service Guide - Page 153
    4. Under Automatic restore points, select the disk for which you want to create a restore point. 5. Click Create. The System Protection window opens. 6. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the
  • HP Dv5 1002us | Service Guide - Page 154
    have previously backed up. HP recommends that you use Recovery . NOTE: Windows has its own built-in repair features, such as System Restore and driver roll-back drive and restart the computer. 3. Follow the on-screen instructions. Recovering from the dedicated recovery partition (select models only
  • HP Dv5 1002us | Service Guide - Page 155
    9 Connector pin assignments 1394 Pin 1 2 3 4 5 6 Audio-in (microphone) Signal Power Ground TPBTPB+ TPATPA+ Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground 1394 147
  • HP Dv5 1002us | Service Guide - Page 156
    Audio-out (headphone) Pin 1 2 3 External monitor Signal Audio out, left channel Audio out, right channel Ground Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect
  • HP Dv5 1002us | Service Guide - Page 157
    HDMI Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Signal TMDS data 2+ TMDS data 2 shield TMDS data 2- TMDS data 1+ TMDS data 1 shield TMDS data 1- TMDS data 0+ TMDS data 0 shield TMDS data 0- TMDS clock+ TMDS clock shield TMDS clockCEC No connect DDC clock DDC data Ground +5V power Hot
  • HP Dv5 1002us | Service Guide - Page 158
    RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused 150 Chapter 9 Connector pin assignments
  • HP Dv5 1002us | Service Guide - Page 159
    Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Universal Serial Bus 151
  • HP Dv5 1002us | Service Guide - Page 160
    10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
  • HP Dv5 1002us | Service Guide - Page 161
    5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall
  • HP Dv5 1002us | Service Guide - Page 162
    life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery NOTE: Materials Disposal. This HP product contains mercury in the backlight .eiae.org. This section provides disassembly instructions for the display assembly. The display
  • HP Dv5 1002us | Service Guide - Page 163
    Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel
  • HP Dv5 1002us | Service Guide - Page 164
    4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside
  • HP Dv5 1002us | Service Guide - Page 165
    10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. Display 157
  • HP Dv5 1002us | Service Guide - Page 166
    15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this
  • HP Dv5 1002us | Service Guide - Page 167
    19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel.
  • HP Dv5 1002us | Service Guide - Page 168
    , 40, 89 B backing up customized window, toolbar, and menu bar settings 144 personal files 144 templates 144 backup 142 backup suggestions 144 base enclosure, spare part numbers 21, 40 battery removal 52 spare part numbers 22, 39, 52 battery bay 16 battery light 13 battery release latch 16 Blu-ray
  • HP Dv5 1002us | Service Guide - Page 169
    28, 39, 82 display panel cable, spare part numbers 40 Display Rubber Kit, spare part number 27, 29, 40 Display Screw Kit, spare part number 27, 29, 39 display specifications 110, 111 display switch 7 displaying system information 105 docking support, product description 5 drive light 13 drives boot
  • HP Dv5 1002us | Service Guide - Page 170
    11 fn 11 function 11 Windows applications 11 Windows logo 11 L LAN Power Saving 107 language support 107 left-side components 15 lights battery 13 Digital Media Slot 15 drive 13 optical drive 14 power 13 M mass storage devices, spare part numbers 32 media button 9 memory map specifications 123, 124
  • HP Dv5 1002us | Service Guide - Page 171
    drives 3 keyboard 6 memory module 2 microphone 4 modem 4 operating system 6 optical drives 3 pointing device 6 ports 5 power requirements 6 processors 1 product name 1 security 6 serviceability 6 TV tuner 5 webcam 4 wireless 4 product name 1 R rear components 14 recovering a program or driver 142
  • HP Dv5 1002us | Service Guide - Page 172
    (USB) port location 14, 15 pin assignments 151 unknown password 49 USB board removal 90 spare part number 20, 41, 90 using system restore points 144 V part numbers 27, 28, 39, 40, 53, 79 Windows applications key 11 Windows logo key 11 wireless antenna illustrated 29 locations 7 spare part numbers
  • HP Dv5 1002us | Service Guide - Page 173
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HP Pavilion dv5 Entertainment PC
Maintenance and Service Guide