HP Dv71150us User Guide - Page 107
Printing Problems, Recovery CD Problems, Serial, Parallel, and USB Problems - printer drivers
UPC - 884420403579
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Solving Problems with Your Computer Troubleshooting Techniques • If the computer is performing an operation, it normally waits for the operation to finish. You may also want to test the power management system with diagnostics. See Testing Hardware Operation. Printing Problems For most printing problems, use the Print Troubleshooter in Windows Help. If a serial or parallel printer doesn't print • Check that you are using a proper cable or cable adapter, and that the printer is on. • Check for paper in the printer or other printer errors. • Make sure the printer cable is secure at both ends. If the left edge of printed output is missing • If the printer you are using is a 600-dpi (dots per inch) printer, try selecting a compatible printer driver for a 300-dpi printer. For example, for a 600-dpi HP LaserJet printer, try using the HP LaserJet IIIsi driver (300-dpi). Certain applications may not work properly with 600-dpi printers. Recovery CD Problems If an error message "Windows cannot find wordpad.exe" appears after inserting the Recovery CD • The system is trying to open the readme.doc file in WordPad, but cannot locate the wordpad.exe program file. Under Windows 98, this error message may appear after inserting the Recovery CD. To indicate the location of this file, type C:\Program Files\Accessories in the Program Not Found error message box. Serial, Parallel, and USB Problems If a serial mouse doesn't work • First, make certain you completely followed the manufacturer's installation instructions to install the mouse properly. User's Guide 107