HP ENVY 17-3270nr HP ENVY 17 - Maintenance and Service Guide
HP ENVY 17-3270nr Manual
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- HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 1
HP ENVY 17 Maintenance and Service Guide - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 4
iv Safety warning notice ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 5
speakers ...9 Keys ...10 Lights ...11 Imagepad ...12 Front ...12 Left side ...13 Right side ...14 Bottom ...16 3 Illustrated parts catalog 17 Service tag ...18 Computer major components 19 Accessory Cover Kit ...24 Mass storage devices ...25 Miscellaneous parts ...26 Sequential part number listing - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 6
Component replacement procedures 38 Service tag ...38 Battery ...39 Subwoofer ...41 Optical drive ...42 Memory module ...44 RTC a BIOS update 86 Using System Diagnostics ...87 6 Specifications ...89 Computer specifications ...89 17.3-in, LED, WVA AntiGlare display specifications 90 vi ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 7
Hard drive specifications ...91 7 Backup and recovery ...93 Restore ...93 Creating restore media ...94 Performing a system restore ...95 Restoring using the dedicated recovery partition (select models only 95 Restoring using the restore media 96 Changing the computer boot order 96 Backing up and - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 8
viii ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 9
Product description Category Product Name Processors Chipset Graphics Description HP ENVY 17 Intel® Quad Core® i7-3820QM 2.70-GHz ™ HD 7850M with 1024-MB of dedicated video memory (64-MB×32, GDDR5 × 4 PCs, 5GBPS), 128-bit package ATi Discrete PCI Express X8 graphics: AMD Radeon HD 6770M with - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 10
decode, Eyefinity, and DX11 on computer models equipped with a 3D display assembly Support for BD playback with PX5 muxless switchable graphics, HD decode, and DX11 on computer models equipped with a 2D display assembly ● 17.3-in, 3D, full high-definition (FHD), light-emitting diode (LED), AntiGlare - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 11
hybrid ● 500-GB, 7200-rpm, 9.5-mm ● 320-GB, 7200-rpm, 9.5-mm Supports the following hard drive/mSATA drive combination configurations: ● 1-TB, 5400-rpm, 12.7-mm hard button on keyboard SATA 12.7-mm slot load (does not support 8-cm media) Supports the following optical drives: ● Blu-ray ROM DVD±RW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 12
performance Envy-branded speakers mounted in bass reflex enclosures Subwoofer Support wireless audio via SMSC Separate discrete amplifiers for headphone and speaker Beats signature audio profile applied to both headphones and external speakers Supports jog dial controls for volume and mute HP - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 13
1920×1200 @ 60-Hz with HDCP key ● RJ-45 (Ethernet) ● USB 3.0 and USB 2.0 ports (all USB ports support USB sleep and charge) NOTE: HP ENVY 17 model numbers 17-3200 through 17-3299 are equipped only with USB 3.0 ports. Keyboard/ pointing devices Full-size Duracoat, island-style keyboard, in natural - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 14
Category Operating system Serviceability Description Preinstalled: ● Windows 7 Home Premium (64-bit) ● Windows 7 Professional (64-bit) ● Windows 7 Ultimate (64-bit) End-user replaceable parts: ● AC adapter ● Hard drives (2) ● Memory modules (2) ● - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 15
2 External component identification Display Item (1) (2) (3) ENWW Component WLAN antennas (2)* Proximity sensors (2) (select models only) Internal microphones (2) Description Send and receive networking signals using up to 2 integrated antennas to a local wireless router or hub. Detects your - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 16
Item Component Description (4) Webcam light Turns on when the webcam is active. (5) HP TrueVision HD Webcam Records video and captures still photographs. To access the webcam, or region. These notices are located in Help and Support. 8 Chapter 2 External component identification ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 17
computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Produce sound with Beats Audio speakers. Mutes or restores speaker sound. Opens Beats Audio Control Panel, which allows you to view and - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 18
Keys Item (1) (2) Component esc key fn key (3) Windows logo key (4) Action keys (5) b key (6) Windows applications key (7) Integrated numeric keypad (8) num lock key Description Displays system information when pressed in combination with the fn key. Executes the following functions: - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 19
Lights Item (1) (2) (3) (4) (5) Component Imagepad light Caps lock light Power light Wireless light Mute light Description ● Amber: The Imagepad is off. ● Off: The Imagepad is on. ● White: Caps lock is on. ● Off: Caps lock is off. ● White: The computer is on. ● Blinking white: The computer is in - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 20
Imagepad Item (1) (2) (3) (4) (5) Front Component Imagepad light Imagepad on/off button Left Imagepad button Imagepad zone Right Imagepad button Component Stereo speakers (4) Description ● Amber: The Imagepad is off. ● Off: The Imagepad is on. Quickly double-tap this button to turn the Imagepad - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 21
Left side Item (1) (2) (3) (4) (5) Component Optical drive USB 3.0 ports (2) Audio-in (microphone) jack Audio-out (headphone) jacks (4) Security cable slot Description Reads and writes to an optical disc. CAUTION: To reduce the risk of damaging the computer, do not insert smaller (8 cm diameter) - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 22
port USB 2.0 port Volume dial RJ-45 (network) jack Description Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. ● White: The computer is on. - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 23
Item (10) Component AC adapter light (11) Power connector Description ● White: The computer is connected to external power, and the battery is fully charged. ● Amber: The computer is connected to external power, and the battery is charging. ● Blinking amber: The computer is connected to external - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 24
Bottom Item (1) (2) (3) (4) (5) Component Battery/hard drive cover Vent Release latch Service access cover HP Triple Bass Reflex Subwoofer Description Provides access to the following components: ● battery ● primary hard drive ● secondary hard drive ● wireless audio module Enables airflow to cool - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 25
3 Illustrated parts catalog ENWW 17 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 26
the computer serial number and model description provided on the service tag. Item (1) (2) (3) Description Product name Serial number information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This number - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 27
Computer major components ENWW Computer major components 19 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 28
3D display assembly in natural silver finish with Bluetooth 668995-001 module (includes Bluetooth module and cable) 17.3-in, FHD, AG, LED, FG, 2D display assembly in natural silver finish 665912-001 17.3-in, FHD, AG, LED, FG, 2D display assembly in natural silver finish with Bluetooth 668994-001 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 29
Item (5) (6) (7) (8) (9) (10) (11) (12) (13) Component Spare part number For use only on computer models with USB 2.0 capability 665910-001 Power button board (includes cable) 665921-001 Top speaker (includes cable) 665927-001 Audio/USB board (includes cable): For use only on computer - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 30
Item (14) (15) (16) (17) (18) (19) (20) (21) (22) Component Spare part number Intel Quad Core i7-2640M 2.80-GHz processor (SC turbo up to 3.10-GHz), 4.0-MB L3 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 31
: 128-GB mSATA drive 665931-001 80-GB mSATA drive 665932-001 Accessory Cover Kit, includes: 665924-001 Battery/hard drive cover (includes 3 rubber feet) Service access cover (includes 2 rubber feet and battery/hard drive cover release mechanism) ENWW Computer major components 23 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 32
Accessory Cover Kit Item (1) (2) Component Spare part number Accessory Cover Kit includes: 665924-001 Battery/hard drive cover (includes 3 rubber feet) Service access cover (includes 2 rubber feet and battery/hard drive cover release mechanism) 24 Chapter 3 Illustrated parts catalog ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 33
Mass storage devices Item (1) (2a) (2b) (2c) (3) Component Hard drive (does not include hard drive bracket, cables, or screws): 1-TB, 5400-rpm, 12.7-mm 750-GB, 7200-rpm, 9.5-mm 750-GB, 7200-rpm, 9.5-mm hybrid 500-GB, 7200-rpm, 9.5-mm 320-GB, 7200-rpm, 9.5-mm Hard Drive Hardware Kit, includes: - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 34
state drive 256-GB solid-state drive 160-GB solid-state drive Miscellaneous parts Component 120-W HP Smart AC adapter (PFC RC/V 3-wire) Bluetooth module 4.0 EDR (where is Bluetooth module cable spared??) 17-in. protective cover 3D glasses with extra nose pieces HDMI-to-VGA adapter Power cord (3-pin - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 35
hard drive (does not include hard drive bracket, cables, or screws) 645156-001 120-W HP Smart AC adapter (PFC RC/V 3-wire) 651948-001 RTC battery (includes cable) 652972-001 includes 5 rubber feet) 665906-001 17-in. protective cover 665907-001 Power connector cable ENWW Sequential part number - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 36
more Hard Drive Hardware Kit component information. 665910-001 Keyboard bracket for use on computer models equipped with USB 2.0 capability 665911-001 17.3-in, HD, AG, LED, FG, 2D display assembly in natural silver finish (includes display panel cable, webcamera/microphone module and cable, and - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 37
on computer models equipped with USB 2.0 capability (includes cable) 665924-001 Accessory Cover Kit (includes the battery/hard drive cover and the service access cover) NOTE: See Accessory Cover Kit on page 24 for more Accessory Cover Kit component information. 665925-001 Screw Kit 665926-001 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 38
SC turbo up to 3.60-GHz), 8.0-MB L3 cache, 1600-MHz FSB, 45 W (includes replacement thermal material) 668115-001 Wireless audio module 668993-001 17.3-in, HD, AG, LED, FG, 2D display assembly in natural silver finish with Bluetooth module (includes Bluetooth module and cable, display panel cable - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 39
Spare part number Description 689999-001 System board equipped with the Intel HM76 chipset and 7850M graphics subsystem for use only on computer models equipped with a 3D display assembly (includes 1 GB of discrete graphics subsystem memory and replacement thermal material) 690000-001 Top cover - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 40
32 Chapter 3 Illustrated parts catalog ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 41
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 42
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 43
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 44
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 45
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 46
tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. The battery must be removed to access the service tag. See Battery on page 39 for battery removal procedures. Item (1) (2) (3) Component Product name Serial number - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 47
This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Battery Description (9-cell, 91-Wh, 4.1-Ah, six Phillips PM2.0×3.7 screws (1) that secure the service access cover to the computer. 3. Release the service access cover (2) by sliding it toward the - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 48
4. Remove the service access cover (3). The service access cover is included in the Accessory Cover Kit, spare part number 665924-001. 5. Release the shielding (1) that covers the battery cable and connector. (The - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 49
9. Remove battery (5). Reverse this procedure to install the battery. Subwoofer Description Subwoofer (includes cable and rubber isolators) Spare part number 665928-001 Before removing the subwoofer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 50
3. Remove the subwoofer (4). Reverse this procedure to install the subwoofer. Optical drive NOTE: The optical drive spare part kit includes the left and right mounting brackets, the connector board, the connector cable, and screws. Description Blu-ray ROM DVD±RW Super Multi Double-Layer FX Drive - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 51
Remove the optical drive: 1. Release the zero insertion force (ZIF) connector (1) to which the optical drive connector cable is connected, and then disconnect the cable (2) from the connector. 2. Remove the four Phillips PM2.5×3.7 screws (1) that secure the optical drive to the computer. 3. Remove - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 52
Memory module Description PC3, 12800, 1666-MHz 8 MB 4 GB 2 GB PC3, 10600, 1333-MHz 8 GB 4 GB Spare part number 670034-001 641369-001 652972-001 634091-001 621569-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 53
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. ENWW Component replacement procedures 45 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 54
RTC battery Description RTC battery (includes cable) Spare part number 651948-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 55
mSATA drive Description 128-GB mSATA drive 80-GB mSATA drive Spare part number 665931-001 665932-001 Before removing the mSATA drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 56
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 57
Remove the WLAN module: 1. Disconnect the WLAN antenna cables from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal. If a third antenna cable is present - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 58
3. Remove the WLAN module by pulling the module away from the slot at an angle. NOTE: If a WLAN antenna cable is not connected to a terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 59
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, cables, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 665909-001. Description 1-TB, 5400-rpm, 12.7-mm 750-GB, 7200-rpm, 9.5-mm 750-GB, 7200-rpm, 9.5-mm hybrid 500-GB, - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 60
4. Use the tab (4) on the hard drive bracket to remove the hard drive from the hard drive bay. 52 Chapter 4 Removal and replacement procedures ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 61
5. If it is necessary to replace the hard drive cable (1), screws (2), or bracket (3), remove and replace the components. The bracket, cable, and screws are available in the Hard Drive Hardware Kit, spare part number 665909-001. Reverse this procedure to reassemble and install the hard drive. ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 62
Wireless audio module Description Wireless audio module Spare part number 668115-001 Before removing the wireless audio module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 63
2. Remove the Phillips PM2.0×2.8 screw that secures the wireless audio module to the system board. (The wireless audio module tilts up.) 3. Remove the wireless audio module by pulling the module away from the slot at an angle. NOTE: If the wireless audio module antenna cables are not connected to - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 64
Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad cable. Description For use only on computer models with USB 3.0 capability For use only on computer models with USB 2.0 capability Spare part number 690000-001 665935-001 Before removing the top cover, follow these - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 65
2. Release the ZIF connector to which the TouchPad cable (2) is attached, and then disconnect the cable from the system board. 3. Remove the eightteen Phillips PM2.5×6.6 screws that secure the top cover to the computer. ENWW Component replacement procedures 57 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 66
4. Remove the three Phillips PM2.0×3.6 screws (1) and the eleven Phillips PM2.5×3.2 broad head screws (2) that secure the top cover to the computer. 5. Turn the computer display-side up, with the front toward you. 6. Open the computer as far as it will open. 7. Lift the front edge of the top cover - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 67
Reverse this procedure to install the top cover. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable. For use in country or region: Spare part number: For use in country or region: Spare part number: Keyboard in natural silver finish: For use in the - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 68
4. Remove the keyboard bracket (4). The keyboard bracket is available using the following spare part numbers: ● 689994-001 - For use only on computer models with USB 3.0 capability ● 665910-001 - For use only on computer models with USB 2.0 capability 5. Release the keyboard light cable (1) from - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 69
8. Remove the keyboard (5). Reverse this procedure to install the keyboard. Audio/USB board NOTE: The audio/USB board spare part kit includes the audio/USB board cable. Description For use only on computer models with USB 3.0 capability For use only on computer models with USB 2.0 capability - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 70
Remove the audio/USB board: 1. Disconnect the following the following cables from the audio/USB board: (1) Audio/USB ZIF cable (included in the audio/USB board spare part kit) (2) Audio/USB cable (included in the audio/USB board spare part kit) (3) Front speaker cable 2. Remove the Phillips PM2 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 71
4. If it is necessary to replace the audio/USB board cable: a. Disconnect the audio/USB board cable (1) from the audio/USB board and system board. b. Release the audio/USB board cable through the opening (2) in the base enclosure. c. Remove the audio/USB board cable by lifting the cable through the - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 72
Card Reader board Description For use only on computer models with USB 3.0 capability For use only on computer models with USB 2.0 capability Spare part number 689995-001 665923-001 Before removing the Card Reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 73
4. Remove the Card Reader board (4). Reverse this procedure to install the Card Reader board and cables. Front speakers Description Front speakers (include left and right front speakers, cables, and rubber isolators) Spare part number 665926-001 Before removing the front speakers, follow these - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 74
Remove the Card Reader board: 1. Remove the two Phillips PM2.5×6.4 shoulder screws (1) that secure the front speakers to the base enclosure. 2. Remove the front speakers (2). NOTE: When removing the front speakers, make note of the location of the two isolators (3) that are installed in the screw - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 75
TouchPad LED board Description TouchPad LED board (includes cable) Spare part number 665922-001 Before removing the TouchPad LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 76
Power button board Description Power button board (includes cable) Spare part number 665921-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 77
Top speaker Description Top speaker (includes cable) Spare part number 665927-001 Before removing the top speaker, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 78
System board NOTE: The system board spare part kit includes includes 1 GB of discrete graphics subsystem memory and replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634366-001. Description Equipped with the Intel HM76 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 79
● Power connector cable (see Power connector cable on page 73) ● Fan/heat sink assembly (see Fan/heat sink assembly on page 74) ● Processor (see Processor on page 77) Remove the system board: 1. Disconnect the following cables from the system board: (1) Display panel cable and display function cable - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 80
3. Remove the two Phillips PM2.5×4.5 screws (2) that secure the system board to the base enclosure. 4. Lift the front edge of the system board (1) until it rests at an angle. 5. Remove the system board (2) by sliding it up and to the forward at an angle. Reverse this procedure to install the - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 81
Power connector cable Description Power connector cable Spare part number 665907-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 82
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634366-001. Description For use only on computer models with USB 3.0 capability For use only on - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 83
locations. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it ● Thermal pads are used on the system board capacitors (5) and the heat sink sections - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 84
Reverse this procedure to install the fan/heat sink assembly. 76 Chapter 4 Removal and replacement procedures ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 85
Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634366-001. Description Spare part number Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600- - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 86
d. System board (see System board on page 70) e. Fan/heat sink assembly (see Fan/heat sink assembly on page 74) Remove the processor: 1. Turn the processor locking screw (1) one-half turn counterclockwise, until you hear a click. 2. Lift the processor (2) straight up, and remove it. NOTE: The gold - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 87
LED, FG, 3D display assembly in natural silver finish with Bluetooth module (includes Bluetooth module and cable) 17.3-in, FHD, AG, LED, FG, 2D display assembly in natural silver finish 17.3-in, FHD, AG, LED, FG, 2D display assembly in natural silver finish with Bluetooth module (includes Bluetooth - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 88
4. Release the WLAN module antenna cables (2) from the clips and routing channel built into the base enclosure. 5. Turn the computer display side up, with the front toward you. 6. Open the computer as far as it will open. 7. Release the WLAN module antenna cables from the openings (1) built into the - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 89
9. Release the wireless audio module antenna cables (4) from the opening built into the base enclosure. 10. Remove the four Phillips PM2.5×4.5 screws (1) that secure the display assembly to the computer. 11. Remove the display assembly (2). Reverse this procedure to install the display assembly. - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 90
82 Chapter 4 Removal and replacement procedures ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 91
operating properly. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 92
Exit > Exit Discarding Changes, and then press enter. ● To save your changes and exit Setup Utility menus, press f10, and then follow the on- screen instructions. - or - Use the tab key and the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your changes go into effect when - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 93
of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. ENWW Using Setup Utility 85 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 94
, or disconnect any device, cable, or cord. 1. Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 95
the installation by following the on-screen instructions. NOTE: After a message on the screen test repeats the start-up test and checks for intermittent problems that the start-up test does not detect. ● If the battery fails the test, contact HP support to report the issue and purchase a replacement - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 96
88 Chapter 5 Setup Utility (BIOS) and System Diagnostics ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 97
6 Specifications Computer specifications Metric U.S. Dimensions Width 41.60 cm 16.38 in Depth 27.10 cm 10.67 in Height 3.26 cm 1.28 in Weight 3.40 kg 7.5 lb Input power Operating voltage and current 19.5 V dc @ 6.5 A - 120 W Temperature Operating 5°C to 35°C 41°F to 95°F - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 98
.83 cm 38.77 cm 43.96 cm Up to 16.8 million 72% color gamut 60% color gamut 200:1 (typical) 9.78 in 15.26 in 17.31 in 400 nits (typical) 300 nits (typical) 200 nits (typical) LED 80 × 25 6.0 W ±65° horizontal, ±50° vertical (typical) 90 Chapter 6 Specifications ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 99
is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. ENWW Hard drive specifications 91 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 100
92 Chapter 6 Specifications ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 101
system and HP to help you have created using HP Recovery Manager. HP recommends that you use HP Recovery Manager immediately after than hard drive failure, you can use the HP Recovery partition (select models only), without the listed in the window. CAUTION: HP Recovery Manager (partition, or discs - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 102
flash drive after setting up the computer for the first time. NOTE: HP Recovery Manager allows the creation of only one set of recovery discs Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Media Creation. 2. Follow the on-screen instructions. 94 Chapter 7 Backup and recovery - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 103
Manager in either of the following ways: ● Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Manager. - or - ● Turn on or restart the computer, and Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. ENWW Performing a system restore 95 - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 104
restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, the computer boot order must be changed. 3. Press f9 the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 105
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 106
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control , running utilities, or changing Windows settings. See Help and Support for more information. Using Windows system restore points A system - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 107
and Security > System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration. ENWW Backing up and recovering - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 108
100 Chapter 7 Backup and recovery ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 109
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 110
Country/region Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden Switzerland Taiwan Thailand The United Kingdom Accredited agency DEMKO FIMKO UTE VDE ISI SII IMQ JIS KEMA - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 111
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 112
104 Chapter 8 Power cord set requirements ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 113
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 114
106 Chapter 9 Recycling ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 115
spare part number 26, 27 bottom components 16 button components 9 buttons Beats Audio 9 Imagepad 12 Imagepad on/off 12 mute 9 power 9 C cables, service considerations 33 caps lock light 11 Card Reader board removal 64 spare part numbers 21, 29, 30, 64 chipset, product description 1 components bottom - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 116
drive location 13 precautions 34 product description 3 removal 42 spare part numbers 22, 25, 29, 42 P packaging guidelines 36 plastic parts, service considerations 33 pointing device, product description 5 ports DisplayPort 14 HDMI 14 product description 5 USB 13, 14 power button 9 power button - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 117
2 keyboard 5 memory module 2 microphone 4 operating system 6 optical drive 3 pointing device 5 ports 5 power requirements 5 processors 1 product name 1 security 5 serviceability 6 video 4 wireless 4 product name 1, 38 protective cover, spare part number 26, 27 R release latch 16 removal/replacement - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 118
110 Index ENWW - HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 119
- HP ENVY 17-3270nr | HP ENVY 17 - Maintenance and Service Guide - Page 120
HP ENVY 17
Maintenance and Service Guide