HP ENVY Photo 7100 User Guide - Page 112

Understand printer reports, Printer status report, Network configuration report, Print quality report

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Understand printer reports You can print the following reports to help troubleshoot problems with the printer. ● Printer status report ● Network configuration report ● Print quality report ● Web Services information page To print a printer report 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( Setup ). 2. Touch Reports . 3. Select a printer report to print. NOTE: For information about how to print a wireless test report, see Test the wireless connection Printer status report Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before calling. Network configuration report If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer. The last page of the report includes a list of all detectable wireless networks in the area, along with signal strength and the channels being used. This might help you select a channel for your network which is not heavily used by other networks (which will improve network performance). NOTE: In order to get the list of detected wireless networks in the area, the wireless radio on the printer should be turned on. If it is off or if the printer is connected using Ethernet, the list is not displayed. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Print quality report Print quality problems can have many causes-software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if the printing system is working correctly. 106 Chapter 9 Solve a problem ENWW

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Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
●
Printer status report
●
Network
configuration
report
●
Print quality report
●
Web Services information page
To print a printer report
1.
From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch
(
Setup
).
2.
Touch
Reports
.
3.
Select a printer report to print.
NOTE:
For information about how to print a wireless test report, see
Test the wireless connection
Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer status
report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
Network configuration report
If the printer is connected to a network, you can print a network configuration page to view the network settings
for the printer and a list of networks detected by your printer. The last page of the report includes a list of all
detectable wireless networks in the area, along with signal strength and the channels being used. This might
help you select a channel for your network which is not heavily used by other networks (which will improve
network performance).
NOTE:
In order to get the list of detected wireless networks in the area, the wireless radio on the printer should
be turned on. If it is off or if the printer is connected using Ethernet, the list is not displayed.
You can use the network configuration page to help troubleshoot network connectivity problems. If you need to
call HP, it is often useful to print this page before calling.
Print quality report
Print quality problems can have many causes-software settings, a poor image file, or the printing system itself. If
you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if the
printing system is working correctly.
106
Chapter 9
Solve a problem
ENWW