HP ENVY dv4-5300 HP Envy dv4 Notebook PC Maintenance and Service Guide
HP ENVY dv4-5300 Manual
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- HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 1
HP Envy dv4 Notebook PC Maintenance and Service Guide - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 5
side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 3 Illustrated parts catalog ...15 Service label ...15 Computer major components ...17 Display assembly subcomponents ...21 Mass storage devices ...22 Miscellaneous parts ...24 Sequential - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 6
Grounding guidelines ...30 Electrostatic discharge damage 30 Packaging and transporting guidelines 31 Component replacement procedures 33 Service label ...33 Computer feet ...34 Battery ...34 Service door ...35 Hard drive ...36 Optical drive ...39 Memory module ...41 RTC battery ...42 WLAN module - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 7
7 Backing up, restoring, and recovering in Windows 83 Creating recovery media and backups 84 Creating HP Recovery media 84 Restore and recovery ...86 Using Windows Refresh for quick and easy recovery 87 Remove everything and reinstall Windows 87 Recovering using HP Recovery Manager 88 What you - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 8
viii - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 9
29 mm x 29 mm ● NVIDIA GeForce® GT 635M with 2048MB of dedicated video memory (128Mx16 DDR3 900MHz x 8 PCs); 128 bit M2 29 mm x 29 mm Support HD decode, DX11, HDMI, and Optimus 1 - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 10
in) and 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Intel Smart Response Technology support HP 3D DriveGuard support Supports the following hard drives: ● 1 TB, 5400 rpm, 9.5 mm ● 750 GB, 7200 rpm and 5400 rpm, 9.5 mm ● 640 GB, 5400 rpm, 9.5 mm - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 11
10/100/1000 NIC Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Intel Centrino® Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth® Combo Adapter ● Ralink RT3290LE 802.11 b/g/n 1x1 - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 12
, Li-ion battery (battery is user-removable) Supports Fast Charge Security Security cable lock Intel/VeriSign support Intel AT-p Ready support Operating system Preinstalled: ● Windows® 8 Professional 64 bit ● Windows 8 Standard 64 bit Serviceability End-user replaceable parts: ● AC adapter - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 13
screen, right-click using the mouse to display the apps, and select the All apps icon. Front Component Digital Media Slot Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 14
Right side Component (1) (2) Optical drive Optical drive light (3) Optical drive eject button (4) Power light (5) Hard drive light (6) USB 2.0 port (7) RJ-45 (network) jack (8) Power connector Description Reads and writes (select models only) to an optical disc. ● Green: The optical - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 15
Component (9) AC adapter light (10) Security cable slot Left side Description ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. Attaches an optional security cable to the - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 16
Component (5) Audio-in (microphone) jack (6) Audio-out (headphone) jack Display Description Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connect optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 17
, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Top TouchPad Item (1) (2) (3) (4) (5) Component TouchPad on/off button TouchPad light TouchPad zone - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 18
Lights Component (1) Power light (2) Mute light (3) Wireless light (4) Caps lock light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 19
Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 20
Keys Component (1) esc key (2) fn key (3) Windows logo key (4) b key (5) Action keys (6) Windows applications key Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 21
cover Description Holds the battery. Releases the battery from the battery bay and opens the service cover, which slides to the left. Integrated subwoofer Vents (5) Provides superior bass sound. Enable airflow to cool internal components. NOTE: The computer fan starts up - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 22
receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. The service door provides access to the hard drive bay, optical drive, and memory module compartment - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 23
, provide the computer serial number and model description provided on the service label. The service label is located inside the battery bay. See Battery on page 34 for battery removal instructions. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 24
only) Function This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 16 Chapter 3 Illustrated parts catalog - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 25
Computer major components Computer major components 17 - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 26
Item (1) (2) (3) (4) (5) (6) (7) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 21. Keyboard (includes keyboard cable): In black finish for - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 27
Item (8) (9) (10) (11) (12) (13) (14) Component Spare part number For use only on computer models equipped with a 35 W processor, a graphics subsystem with 2 GB of discrete memory, and Windows 8 Standard 676759-501 For use only on computer models equipped with a 35 W processor, a graphics - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 28
-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 Plastics Kit, includes: 676652-001 32 GB mSATA drive (select models only) Service door Wireless cover (includes one captive retention screw, secured by a C-ring) 20 Chapter 3 Illustrated parts catalog - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 29
Display assembly subcomponents Item (1) (2) (3) (4a) (4b) (5) (6) Component Spare part number Display bezel (includes 2 rubber screw covers) 700547-001 35.6 cm (14.0 in), WLED. HD, BrightView display panel (includes 2 rubber screw covers) 676653-001 Webcamera/microphone module (includes 2 - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 30
Item (7) Component Display enclosure (includes 2 rubber screw covers): In black licorice finish Mass storage devices Spare part number 676641-001 22 Chapter 3 Illustrated parts catalog - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 31
Item (1) (2a) (2b) (3) (4a) (4b) (4c) (5) Component Spare part number Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 7200 rpm, 9.5 mm 633252-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 32
Miscellaneous parts Component AC adapter: 120 W slim AC adapter (RC, V, PFC, 3-wire) 90 W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) 90 W HP Smart AC adapter (RC, V, PFC, 3-wire) 65 W HP Smart AC adapter (RC, V, 3-wire) 65 W HP Smart AC adapter (RC, V, EM, 3-wire) Power cord (3-pin, black, 1.83 - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 33
Spare part number 490371-AA1 490371-AB1 490371-AD1 490371-D01 490371-D61 633252-001 634250-001 634925-001 641369-001 645193-001 652972-001 669299-001 669300-001 670034-001 670290-001 671731-001 676521-001 676640-001 Description Power cord for use in the People's Republic of China (3-pin, black, 1. - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 34
cable) Display Hinge Kit (includes left and right hinges and 2 rubber screw covers) Power button board (includes cable) Plastics Kit (includes service door and wireless module compartment cover) 35.6 cm (14.0 in), WLED, HD, BrightView display panel (includes 2 rubber screw covers) RTC battery - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 35
Spare part number 680645-001 681225-001 681226-001 681227-001 681228-001 682417-001 682488-001 684215-501 684215-601 689843-001 690020-001 693709-001 693710-001 693711-001 693712-001 693713-001 699285-001 699285-161 699285-201 699285-281 699285-291 699285-AB1 699285-AD1 699285-DB1 699286-001 699286- - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 36
Spare part number 699286-AD1 699286-DB1 700547-001 700627-001 701658-001 702081-001 702120-001 703248-001 702663-001 702663-501 702663-601 702664-001 702664-501 702664-601 Description Keyboard in linen white finish for use in South Korea (includes keyboard cable) Keyboard in linen white finish for - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 37
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 38
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. Before handling a drive, be sure that you - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 39
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 40
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 41
, provide the computer serial number and model number provided on the service label. It is necessary to remove the battery to obtain these numbers. See Battery on page 34 for battery removal instructions. Item (1) (2) (3) Component Product name Serial number (s/n) Part number/Product number - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 42
This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet Description Rubber Feet Kit Spare part number 689843-001 The computer feet are adhesive-backed rubber pads - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 43
it is fully seated. (The battery release latch will automatically lock into place.) Service door Description Plastics Kit (contains the service door) Spare part number 676652-001 Before removing the service door, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 44
door: 1. Slide the battery release latch (1) to release the service door. 2. Slide the service door (2) toward the front of the computer. 3. Lift up and remove the service door (3). Reverse this procedure to replace the service door. Hard drive NOTE: The hard drive spare part kit does not include - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 45
4. Remove the battery (see Battery on page 34). 5. Remove the service door (see Service door on page 35). Remove the hard drive: 1. Using the cable tab (1), carefully lift up and disconnect the hard drive cable from the computer, and - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 46
3. Use the tab (3) to lift and remove the hard drive from the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Separate the front edges of the hard drive rubber bracket (1) from the hard drive b. Remove the hard drive (2) from the bracket. c. If - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 47
cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the service door (see Service door on page 35). Remove the optical drive: 1. Remove the Phillips M2.5×7.0 screw (1) that secures the optical drive to the computer - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 48
3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip to release the optical drive tray (1). 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 49
power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the service door (see Service door on page 35). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 50
cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the service door (see Service door on page 35). 6. Remove the mSata drive, if applicable. Remove the RTC battery: 1. Use a flat-bladed, non-metallic tool (1) to - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 51
warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer Battery on page 34). 5. Remove the service door (see Service door on page 35). Component replacement procedures 43 - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 52
Remove the WLAN module: 1. Loosen the Phillips M2.5×4.5 captive screw (1) that secures the wireless module compartment cover to the computer. 2. Lift the right side of the wireless module compartment cover (2) until it rests at an angle. 3. Remove the wireless module compartment cover. The wireless - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 53
6. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 54
by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the service door (see Service door on page 35). 46 Chapter 4 Removal and replacement procedures - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 55
Remove the keyboard: 1. Remove the two Phillips M2.5×6.5 screws that secure the keyboard to the computer. 2. Rest the computer on its left side. 3. Open the computer. 4. Insert a thin tool into the left retention screw hole, and then press on the back of the keyboard until the keyboard disengages - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 56
5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest. 7. Release the ZIF connector (1) to which the keyboard cable is connected, and then disconnect the - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 57
see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 52 and TouchPad button board on page 54 for removal and replacement instructions for these components. Remove the top cover: 1. Remove the two rear - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 58
2. Remove the eight Phillips M2.5×6.5 screws (2) that secure the top cover to the computer. 3. Remove the seven Phillips M2.0×3.5 screws that secure the top cover to the computer. 4. Turn the computer right side up, with the front toward you. 5. Open the computer. 6. Release the ZIF connector to - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 59
7. Release the ZIF connector to which the TouchPad button board cable is connected, and then disconnect the TouchPad button board (2) cable from the system board. 8. Remove the six Phillips M2.5×6.5 screws (1) that secure the top cover to the computer. 9. Remove the two Phillips M2.0×3.5 screws (2) - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 60
10. Use a thin plastic tool to release the top cover. Insert the tool between the top cover and base enclosure and slide the tool as shown from the following points: a. Between the VGA and HDMI connectors (1) b. Under the TouchPad area (2) CAUTION: Be careful not to damage the thin section of the - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 61
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) c. Optical drive (see Optical drive on page 39) d. Keyboard (see - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 62
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) c. Optical drive (see Optical drive on page 39) d. Keyboard - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 63
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) c. Optical drive (see Optical drive on page 39) d. Keyboard - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 64
4. Remove the optical drive connector cable (4). Reverse this procedure to install the optical drive connector cable. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a 45 W - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 65
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) c. Optical drive (see Optical drive on page 39) d. WLAN - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 66
Remove the system board: 1. Disconnect the following cables from the system board: (1) Display panel cable (2) Speaker cable (3) Optical drive connector cable (4) Power connector cable 2. Remove the three Phillips M2.0×5.0 screws (1) that secure the system board to the base enclosure. 3. Lift the - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 67
4. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit include replacement thermal material. Description For use only on computer models equipped with a - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 68
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) c. Optical drive (see Optical drive on page 39) d. WLAN module (see - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 69
5. Remove the fan/heat sink assembly (5). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it. NOTE: Steps 6 and 9 apply to computer - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 70
on a computer model equipped with a graphics subsystem with discrete memory. ● Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the fan/heat sink assembly section (4) that - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 71
on a computer model equipped with a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. Component replacement procedures 63 - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 72
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) c. Optical drive (see Optical drive on page 39) d. WLAN - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 73
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) c. Optical drive (see Optical drive on page 39) d. WLAN - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 74
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) c. Optical drive (see Optical drive on page 39) d. WLAN - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 75
e. Keyboard (see Keyboard on page 46) f. Top cover (see Top cover on page 49) g. System board (see System board on page 56) Remove the speakers: 1. Release the wireless antenna cables (1) from the clip (2) built into the right speaker. 2. Release the speaker cables (1) from the clips and routing - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 76
4. Remove the speakers (3). NOTE: The speakers include four rubber isolators that are installed in the screw holes (4). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. Display assembly NOTE: The display assembly is spared at the - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 77
battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) right speaker. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 78
3. Remove the display assembly (2). 4. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two display bezel screw covers (1) and the two Phillips M2.5×5.0 screws (2) that secure the display bezel to the display assembly. b. Flex the inside - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 79
to the display enclosure. b. Lift the top edge of the display panel (2) and turn the display panel upside down. c. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. d. Disconnect the display panel cable (2) from the display panel. e. Remove - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 80
b. Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/microphone module is attached to the display enclosure by doublesided tape.) c. Remove the webcamera/microphone module from the display enclosure. 7. If it is necessary to replace the hinges: a. Remove the four - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 81
c. Remove the hinges (3) from the display enclosure. 8. If it is necessary to replace the display panel cable: a. Release the display panel cable from the clips (1) and routing channel built into the display enclosure. b. Remove the display panel cable (2). 9. If it is necessary to replace the - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 82
c. Remove the wireless antenna cables and transceivers (3). Reverse this procedure to install the display assembly. 74 Chapter 4 Removal and replacement procedures - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 83
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 84
or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 85
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 77 - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 86
6 Specifications Computer specifications Metric U.S. Dimensions Width 34.4 cm 13.54 in Depth 23.4 cm 9.21 in Height (front to back) 2.93 to 3.35 cm 1.15 to 1.32 in Weight 2.17 kg 4.79 lb Input power Operating voltage and current 18.5 V @ 3.5 A or 19.5 V @ 3.33 A - 65 W 19 V @ 4. - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 87
35.6 cm (14.0 in) display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 17.6 cm 31.2 cm 35.7 cm Up to 16.8 million 200:1 (typical - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 88
is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 80 Chapter 6 Specifications - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 89
DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read Write Random access time DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode CD-DA, CD+(E)G, CD-MIDI, CD- - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 90
BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read Write Random access time BD DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 4X BD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 91
simple steps. This chapter provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 92
software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more Windows File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 93
your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ Manager. 2. Select Recovery Media Creation, and follow the on-screen instructions to continue. If you ever need to recover the system, see Recovering - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 94
Support. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem and Applications Reinstall, and follow the on-screen instructions. ● If you want to restore the system maintenance events. Even if you did not manually create a restore point, you can choose - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 95
. See Windows Help and Support for more information. From the Start screen, type h, and then select Help and Support. To start Refresh: press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 96
and reinstall Windows, select Get started, and follow the onscreen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 97
while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 98
the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and follow the on-screen instructions to continue. 90 Chapter 7 Backing up, restoring, and recovering in Windows - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 99
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 100
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 101
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 102
9 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 103
boot order changing HP Recovery Manager 89 bottom components 13 buttons optical drive eject 6 power 11 TouchPad 9 TouchPad on/off 9 C cables, service considerations 29 caps lock light, identifying 10 chipset, product description 1 components bottom 13 display 8 front 5 left side 7 right side 6 top - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 104
removal 38 HDMI port, identifying 7 HP Recovery Manager 88 correcting boot problems 89 starting 89 HP Recovery media creating 84 recovery 89 HP Recovery system recovery 88 P packaging guidelines 31 plastic parts, service considerations 29 Plastics Kit 35 Plastics Kit, spare part number 20, 26, - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 105
drive 2 pointing device 4 ports 3 power requirements 4 processors 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1, 33 product number 33 R recovery 86, 87 discs 85, 89 HP Recovery Manager 88 media 89 starting 89 supported discs 85 system 88 USB flash drive 89 using HP - HP ENVY dv4-5300 | HP Envy dv4 Notebook PC Maintenance and Service Guide - Page 106
TouchPad on/off button 9 TouchPad zone 9 transporting guidelines 31 U USB 3.0 ports, identifying 7 USB ports, identifying 6 V vents 13 vents, identifying 7 video, product description 3 W warranty period 34 webcam 8 webcam light 8 webcamera/microphone module removal 71 spare part number 21, 26, 68
HP Envy dv4 Notebook PC
Maintenance and Service Guide