HP ENVY m6-k000 HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser
HP ENVY m6-k000 Manual
View all HP ENVY m6-k000 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP ENVY m6-k000 manual content summary:
- HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 1
HP ENVY Sleekbook and HP ENVY Touchsmart Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 4
iv Safety warning notice - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 5
...6 Lights ...7 Buttons and speakers ...8 Keys ...9 Left side ...10 Right side ...12 Bottom ...13 3 Illustrated parts catalog ...14 Service tag ...14 Computer major components ...15 Display assembly subcomponents ...18 Miscellaneous parts ...19 Sequential part number listing ...19 4 Removal and - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 6
Updating the BIOS ...61 Determining the BIOS version 61 Downloading a BIOS update 62 Using System Diagnostics ...63 6 Specifications ...64 Computer specifications ...64 15.6-inch display specifications ...64 7 Backup and recovery ...66 Backing up your information ...66 Performing a system recovery - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 7
(purchased separately 68 Using Windows Refresh for quick and easy recovery 69 Remove everything and reinstall Windows 69 Using HP Software Setup 70 8 Power cord set requirements ...71 Requirements for all countries ...71 Requirements for specific countries and regions 71 9 Recycling ...73 Index - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 8
viii - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 9
Names Processors Chipset Graphics Panels Memory Drives Description HP ENVY Sleekbook HP ENVY Touchsmart Intel® Core™ i5-4200U (1.6GHz, turbo area network (WLAN) antenna cables. Supports 16:9 wide aspect ratio and 16:9 ultra wide aspect ratio Supports LVDS Supports up to 16GB max system memory - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 10
antennas (802.11 b/g/n, Bluetooth 3.0) ● Broadcom 4352 + Bluetooth combo w/ *2 antennas (802.11 a/b/g/n, Bluetooth 4.0) Push-push insertion/removal HP Multi-Format Media Reader supports the following digital card formats: ● Secure Digital (SD) Card ● Secure Digital High-Capacity (SDHC) Card ● Secure - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 11
Category Operating system Serviceability Description Supports the following batteries: ● 3-Cell battery - (50Whr 4.1AH) Polymer Preinstalled: ● Windows 8 (64 bit) ● Windows 8 Standard ● Windows 8 Professional End-user replaceable parts: ● AC adapter 3 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 12
2 External component identification 4 Chapter 2 External component identification - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 13
in use. ● Off: The webcam is not in use. (3) HP TrueVision HD Webcam Records video, captures still photographs, and provides access to service purchased from an Internet service provider, and a wireless router (purchased separately). *The antennas are not visible from the outside of the computer - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 14
button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 6 Chapter - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 15
least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. ● On: Caps lock is on, which switches the keys to all capital letters. ● Off: Caps lock is off. ● Amber - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 16
. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. To learn more about your power settings, see the User guide. Produce sound. 8 Chapter 2 External component identification - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 17
the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on. Set at the factory to function like an external numeric keypad. To alternate between this numeric - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 18
port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. Connects an optional USB 3.0 device. Supports the following digital media formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 19
● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 20
the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 21
Bottom Component (1) (2) HP Triple Bass Reflex Subwoofer Vents (2) Description Provides superior bass sound. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 22
about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number describes the duration of the warranty period for - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 23
Computer major components Item Component (1) Display panel Display panel 15.6 Brightview HD Display panel 15.6 Brightview LED Touchscreen Display panel LED HD WLED Touchscreen Spare part number 725454-001 725455-001 725456-001 725457-001 727459-001 727460-001 Computer major components 15 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 24
processor 732774-501 and graphics subsystem with UMA menory, and the Windows 8 Standard operating system System board for use only with computer models equipped with Intel i7-4500U processor and graphics subsystem with UMA menory, and the Windows 8 Professional operating system 732774-601 System - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 25
Fan 725445-001 RJ-45 cover 727464-001 Battery 3-cell, 5.0WHr 4.52AH Li-ion battery 715050-001 RTC battery 725458-001 Base enclosure 725453-001 Computer major components 17 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 26
Display assembly subcomponents Item (1) (2) (3) Component Display bezel Webcam/microphone module Hinge brackets (4) 15.6" HD, WLED, BrightView display panel Display panel 15.6 Brightview LED Display panel 15.6 Brightview LED Touchscreen Display panel 15.6 Brightview LED FHD Display panel 15 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 27
-001 690020-001 691739-001 691740-001 693374-001 701943-001 710412-001 710418-001 715050-001 717384-001 724935-001 725437-001 Description Power cord for use in North America (3-pin, black, 1.83-m) Hard drive 750 GB, 5400 RPM, SATA Raw 2.5 in External DVD Intel Centrino® Wireless-N 1030 + Bluetooth - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 28
battery Screw kit Speakers Display cable System board A76M A-10-5745M for use with computer models equipped with graphics subsystem with UMA memory System board A76M A-10-5745M for use with computer models equipped with graphics subsystem with UMA memory and the Windows 8 Standard operating system - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 29
with Intel i5-4200U processor, graphics subsystem with UMA memory, and the Windows 8 Standard operating system System board for use with computer models equipped with Intel i5-4200U processor, graphics subsystem with UMA memory, and the Windows 8 Professional operating system Top cover Sequential - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 30
computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 31
may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 32
Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 33
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 34
are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 35
about the product's hardware components. The part number helps a service technician determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number describes the duration of the warranty period for the - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 36
Remove the base enclosure: 1. Turn the computer face down, and then remove the 4 Phillips PM 4.5 millimeter front-edge screws from the base enclosure. 2. Remove NOTE: To remove the bottom enclosure, use a thin, non-conductive tool such as the HP Tool Shroud separator. This tool is available on the - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 37
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 38
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 39
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 40
on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29). To remove the SSD: 1. Remove the 2 Phillips screws - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 41
2. Remove the SSD (2) from the computer. Reverse this procedure to install the SSD. Component replacement procedures 33 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 42
the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 43
on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 29). Remove the memory module: 1. Spread the retaining - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 44
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 45
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 46
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 47
3. Remove the Media Card Reader (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors. Component replacement procedures 39 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 48
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 49
● WLAN module see (WLAN module). ● Hard drive (see Hard drive on page 31). ● USB/Audio (see USB/Audio board on page 46), ● Display panel cable (see Display panel on page 51). ● RJ-45 cover (see RJ-45 module cover on page 37). Remove the system board: 1. Remove the following cables: ● Left speaker - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 50
3. Lift the system board up at an angle (2), and then remove the system board (3). Reverse this procedure to install the system board. 42 Chapter 4 Removal and replacement procedures - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 51
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 52
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the base enclosure (see Base enclosure on page 27 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 53
the operating system. 2. Disconnect all external devices connected to the computer. 1. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 2. Remove the base enclosure (see Base enclosure on page 27 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 54
through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 51 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 55
6. Remove the USB/Audio board (6). Reverse this procedure to install the USB/Audio board. Component replacement procedures 47 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 56
through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 51 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 57
through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 51 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 58
5. Remove the base enclosure (see Base enclosure on page 27). 6. Disconnect the battery cable (see Battery on page 29). Remove the power button board and cable: 1. Turn the top cover upside down, with the back edge toward you. 2. Remove the screw that secures the power button board (1). 3. Remove - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 59
. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the display panel: 1. Turn the computer right-side up, with the rear toward you - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 60
5. Remove the webcam. (see Webcam assembly on page 54). 6. Remove the 10 Phillips PM screws (1) from the hinge brackets, and then remove the hinge brackets (2). 7. Remove the 4 Phillips PM screws (1), and then rotate the hinges to the open position (3). Rotate the keyboard, and remove the display - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 61
8. Remove the 4 panel screws (1), and then remove the panel (2). 9. Disconnect the display panel cable connector (1) from the display panel (2), and then remove the panel (3). 10. Remove the webcam cable from the clips on the left edge (1), and then loosen the cable from under the hinge (2). - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 62
through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 51 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 63
through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 51 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 64
2. Remove the 13 Phillips PM 2.5x3.5 screws that secure the keyboard bracket. 3. Lift up (1), and then remove the keyboard (2). 4. Remove the 2 silver Phillips PM 2.0x3.0 screws (1), and then remove the keyboard from the bracket (2). Reverse this procedure to install the keyboard. WLAN antenna - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 65
through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 51 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 66
Remove the top cover from the display: ▲ To remove the top cover from the display, (see Display panel on page 51). 58 Chapter 4 Removal and replacement procedures - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 67
external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 68
saving your changes, press the esc key, and then follow the on-screen instructions. - or - Use the arrow keys to select Exit > Exit Discarding Changes , and then press enter. Your changes go into effect when the computer restarts. Displaying system information 1. Start Setup Utility. 2. Select the - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 69
the on-screen instructions. 5. To save your changes and exit, press f10, and then follow the on-screen instructions. - or - troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 70
these instructions: Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 71
main computer components that are required to start the computer. ● Run-in test-This test repeats the start-up test and checks for intermittent problems that condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 72
6 Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1. - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 73
Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 200:1 (typical) 200 nits (typical) 0.197 mm × 0.197 mm 1366 × 768 RGB vertical stripe LED 80 × 25 2.0 W ±65° horizontal, ±50° vertical (typical) - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 74
contents of your computer. From the Start screen, type restore, click Settings, and then select from the list of displayed options. NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 75
partition and the HP Recovery partition are listed, restart the computer. After Windows has loaded, press and hold the shift key while clicking Restart. 4. Select Troubleshoot, then select Advanced Options, and then select Automatic Repair. 5. Follow the on-screen instructions. Performing a system - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 76
DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows 8 operating system - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 77
Start screen. To use the f11 key: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: 1. On the Start screen, point - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 78
PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From the Start screen - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 79
100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 80
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 81
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 82
1 components bottom 13 display 5 left side 10 right side 12 top 6 computer major components 15 computer part number 27 computer reset 69 computer specifications 64 connector, power 12 connectors, service considerations 22 D display specifications 64 display assembly spare part numbers 51 display - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 83
cable removal 48 spare parts 48 power connector, identifying 12 power cord set requirements 71 spare part numbers 19 power light, identifying 7, 11 product name 1 serviceability 3 video 2 wireless 2 product name 1 product number 27 R recovery 69 recovery partition 68 recycle computer 69 refresh 69 - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 84
spare part numbers 16, 40 spare parts 21 T tools required 22 top cover removal 57 spare part numbers 21, 57 spare parts 57 touchpad spare parts 21 TouchPad button board removal 48 spare part number 16, 48 TouchPad zone, identifying 6 transporting guidelines 25 WLAN module removal 34 spare part - HP ENVY m6-k000 | HP ENVY Sleekbook and HP ENVY Touchsmart - Maintenance and Ser - Page 85
HP ENVY Sleekbook and HP ENVY
Touchsmart
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.