HP EliteBook 655 User Guide

HP EliteBook 655 Manual

HP EliteBook 655 manual content summary:

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    User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more.
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    back to S Mode. Learn more at Windows.com/SmodeFAQ. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
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    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
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    Processor configuration setting (select products only) Important information about processor configurations. IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your
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    to a wireless network ...21 Using the wireless controls...21 Wireless button ...21 Operating system controls ...21 Connecting to a WLAN...22 Using HP Mobile Broadband (select products only 23 Using GPS (select products only)...23 Using Bluetooth wireless devices (select products only 23 Connecting
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    Connecting to a wired network...24 Connecting to a local area network (LAN) (select products only 25 Using HP LAN-Wireless Protection (select products only 25 Using HP MAC Address Pass Through (select products only 26 4 Navigating the screen ...27 Using touchpad and touch screen gestures ...27
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    battery power...42 Using HP Fast Charge (select products only)...42 Displaying battery charge...42 Finding battery information in HP Support Assistant (select products DriveLock...51 Entering an Automatic DriveLock password 51 Selecting manual DriveLock ...52 Setting a DriveLock master password ...
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    hardware failure ID code 70 Accessing HP PC Hardware Diagnostics Windows 70 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only 70 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 71 Accessing HP PC Hardware Diagnostics Windows from
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    the best assistive technology ...80 Assessing your needs ...80 Accessibility for HP products ...80 Standards and legislation...81 Standards ...81 Mandate 376 - EN Organizations...82 Educational institutions...82 Other disability resources...83 HP links ...83 Contacting support ...83 Index ...84 ix
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    the instructions to find your product. ● ‒ or - ● Select the Search icon (select products only) in the taskbar, type support in the search box, and then select HP ● Support Assistant. Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP
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    search box, and then select Support. Safety & Comfort Guide ● Proper workstation setup To access this guide: ● Guidelines for posture and can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener
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    features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ▲ Select the Search icon (select products only) in the taskbar, type device
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    supplying power to the computer and, if needed, charging the port with HP Sleep and Charge computer battery. - and - Connects a USB device connector, providing DisplayPort output. NOTE: Your computer might also support a Thunderbolt docking station. USB Type-C power connector port, SuperSpeed
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    Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal this guide: ▲ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
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    Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal this guide: ▲ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
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    , health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions Component Description
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    Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad The touchpad settings and
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    Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left control zone (3) Right control zone Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using touchpad and touch screen gestures
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    that most closely matches your computer. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon (select products only) in in the search box, and then follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook
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    Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component Description (1) Speakers (2) Power button Produce sound. ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●
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    Table 2-7 Special keys and their descriptions Component (1) Action keys (2) esc key (3) fn key (4) Windows key (5) Power button (6) Windows application key Description Execute frequently used system functions. See Action keys on page 13. Displays system information when pressed in
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    Table 2-7 Special keys and their descriptions (continued) Component (7) num lk key (8) Integrated numeric keypad Description Turns the embedded numeric keypad on and off when pressed in combination with the fn key. - or - Turns the embedded numeric keypad on and off. - or - Alternates between
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    Table 2-8 Action keys and their descriptions (continued) Icon Description Increases the screen brightness incrementally as long as you hold down the key. Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the keyboard backlight. Press the key repeatedly
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    Table 2-8 Action keys and their descriptions (continued) Icon Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. IMPORTANT: To reduce the risk of
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    Table 2-9 Hot keys and their descriptions Key Description C Turns on scroll lock. E Turns on the insert function. R Breaks the operation. S Sends a programing query. W Pauses the operation. Bottom Use the illustration and table to identify the bottom component. Table 2-10 Bottom
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    when you troubleshoot system problems or travel support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-12 Service label components Component (1) Serial number (2) Product ID (3) HP
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    Serial number (4) Warranty period Table 2-14 Service label components Component (1) HP product name (2) Warranty period (3) Product ID have been approved for use. Using a SIM card (select products only) Use these instructions to insert a SIM card. IMPORTANT: You can damage the SIM card if you insert
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    Determining the correct SIM card size for your computer Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. 1. Go to http://www.hp.com/support, and then search for your computer by product name or number. 2. Select Product Information. 3.
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    2. Follow the on-screen instructions to create a Tile account and activate your Tile features. 20 Chapter 2 Components
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    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless wide area network (WWAN or network, connect to a network, and diagnose and repair network problems. Depending on your computer model, you have several methods to access
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    network cable to connect your wireless router to the modem, and test the internet service. 1. Be sure that the WLAN device is on. 2. On the taskbar, allows you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the
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    floors. Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new then select Location privacy settings. 2. Follow the on-screen instructions for using location settings. Using Bluetooth wireless devices (select
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    area (antenna) of one device to another. With NFC and supported apps, you can share websites, transfer contact information, transfer payments antenna on the other NFC device, see your device instructions. 3. Follow any on-screen instructions to continue. Connecting to a wired network Select products
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    connect the network cable, follow these steps: NOTE: A feature called HP LAN-Wireless Protection might be enabled on your computer. It closes your connect directly to a LAN. For more information about HP LAN-Wireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 25
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    customize MAC Address Pass Through: 1. Start Computer Setup (BIOS). ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the
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    4 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more methods. ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving
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    To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting. Four-finger tap (touchpad and precision touchpad) By default, the four-finger
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    . The keyboard also allows you to use action keys and hot keys to perform specific functions. Using an on-screen keyboard (select products only) These instructions help you learn to use the on-screen keyboard. You can display the on-screen keyboard in several ways: 1. Select the Search icon in the
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    Entertainment features Use your HP computer for business or To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI Environmental Notices. To access this guide: Entertainment features 31
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    HP Documentation in the search box, and then select HP Documentation. To connect wireless headphones to your computer, follow the device manufacturer's instructions. guide: ▲ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP
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    connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your video features, refer to HP Support Assistant. Connecting a Thunderbolt device using a USB Type-C cable (select products only) To see video or high
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    separately. To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB SuperSpeed port and DisplayPort connector on the computer. 2. Connect the other
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    HDMI is the only video interface that supports high-definition video and audio. Connecting a high-definition TV or monitor using HDMI To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the instructions. NOTE: To connect an HDMI device
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    . 2. Select More Sound Settings. 3. Select Digital Audio (HDMI). 4. Select Set Default, and then select OK. Turning off HDMI audio Use these instructions to return the audio stream to the computer speakers. Depending on your computer's configuration, you will follow one of these procedures. 1. Right
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    NOTE: With an AMD® graphics controller and optional hub, you can connect up to six external display devices. NOTE: With an NVIDIA® graphics controller and optional hub, you can connect up to four external display devices. 1. Connect an external hub (purchased separately) to the DisplayPort (DP)
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    connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, refer to HP Support Assistant. Connecting devices to a USB Type-C port (select products only) To connect devices to a USB Type
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    1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. 2. Connect the other end of the cable to the external device. Connecting devices to a USB Type-C port (select products only) 39
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    . You can also initiate Sleep manually. Depending on your computer model, the Sleep state might also support Modern Standby mode. This mode unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the
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    When the computer exits Sleep, your work returns to the screen. IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated
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    0 and 50%, the battery charges to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Displaying battery charge To view the
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    the Search icon (select products only) on the taskbar, type support in the search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon (select products only) in the taskbar. 2. Select Troubleshooting and fixes (select products only) or Fixes & Diagnostics, select
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    support in the search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon (select products only) in the taskbar. 2. Select Troubleshooting contact support. Running on external power For information about connecting to external power, see the Setup Instructions
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    Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) ● When running Disk Defragmenter on
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    . Standard security solutions provided by the Windows operating system, HP applications, Computer Setup (BIOS), and other third-party software on your computer. NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the
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    Windows user account. *For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app. Setting passwords in Computer Setup Computer Setup passwords provide additional layers of security
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    password helps prevent unauthorized access to Computer Setup. Use these instructions to set a new BIOS administrator password. 1. Start Computer tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲
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    the computer restarts. Changing a BIOS administrator password Use these instructions to change a BIOS administrator password. 1. Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets
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    ) on page 50. ● Set DriveLock Master Password-See Selecting manual DriveLock on page 52. ● Enable DriveLock-See Enabling DriveLock and keyboards: a. Turn off the computer. b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: a. Turn
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    follow these steps. 1. Start Computer Setup. ● Computers or tablets with keyboards: a. Turn off the computer. b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: a. Turn off the tablet. b. Press the power button in combination with
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    manual DriveLock To manually Turn off the computer. b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards . 5. Carefully read the warning. 6. Follow the on-screen instructions to set a DriveLock master password. NOTE: You can enable
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    a. Turn off the computer. b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: press enter. 5. Carefully read the warning. 6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock. 7. To save your
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    to manage, and then press enter. 6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen instructions to enter passwords. NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password was provided at the DriveLock
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    follow the on-screen instructions to enroll your For more information about computer viruses, access the HP Support Assistant. Using firewall software Firewalls are designed to or block authorized email attachments. To temporarily resolve the problem, disable the firewall, perform the task that you
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    installing updates, select Advanced Options, and then follow the on-screen instructions. Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. You can access this software through the HP Client Security icon at the far right of the taskbar or
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    The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer: ● Near the bottom of the touchpad ● On the right side of the keyboard ● On the upper-right side of the display ● On the left side of the display ● On the back of the display Depending on
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    icon (select products only) from the taskbar, type disk, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some conditions. ● You drop the
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    (select products only) from the taskbar, type support and then select HP Support Assistant. ‒ or - Select the question mark icon (select products only) in the taskbar. 2. Under My notebook, select Updates. 3. Follow the on-screen instructions. Cleaning your computer Cleaning your computer regularly
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    gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or
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    gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or
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    ● Prepare the computer for traveling or shipping: - Back up your information to an external drive. - Remove all discs and all external media cards, such as memory cards. - Turn off and then disconnect all external devices. - Shut down the computer. ● Take a backup of your information. Keep the
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    you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 64
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    63. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. NOTE
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    ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. Changing the computer boot order 65
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    Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To exit
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    HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting download and installation, follow these instructions: Do not disconnect power
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    , and then select the HP Support Assistant app. - or - Select the question mark icon (select products only) in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. TPM BIOS settings (select
  • HP EliteBook 655 | User Guide - Page 79
    steps to access it from HP Help and Support. 1. Select the Start button, and then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. 70 Chapter 11 Using
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    1. Select the Search icon (select products only) from the taskbar, type support, and then select HP Support Assistant. - or - Select the question mark icon (select products only) in the taskbar. 2. Select Troubleshooting and fixes (select products only) or Fixes & Diagnostics. 3. Select Diagnostics
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    flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, and then enter file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible
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    scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on
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    com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI
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    the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and
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    can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within one or more of the following specifications. The voltage and current for
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    NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. Operating environment Use the operating specifications for helpful information when you travel with or store your computer. Table 12-2 Operating environment specifications Factor
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    IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
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    The HP commitment HP is committed to providing products and services that are accessible for people with disabilities. This commitment supports the establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation
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    to participate with other organizations to advance the field of accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally connecting
  • HP EliteBook 655 | User Guide - Page 90
    disabilities. These regulations are historically applicable to telecommunications products and services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support. Standards The US Access Board created Section 508 of the
  • HP EliteBook 655 | User Guide - Page 91
    exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on this page does not imply endorsement by HP. Organizations These organizations are a few of the many that provide
  • HP EliteBook 655 | User Guide - Page 92
    that relates to disabilities and age-related limitations. HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. ● Customers who are deaf
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    computer 59 cleaning your computer 59 caring for wood veneer 61 disinfecting 60 HP Easy Clean 59 removing dirt and debris 60 components bottom 16 display 6 zone 9 corporate WLAN connection 22 critical battery level 43 customer support, accessibility 83 D data transfer 38 Disk Cleanup software 58
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    HP 3D DriveGuard 58 HP Assistive Policy 79 HP Client Security 56 HP Fast Charge 42 HP LAN-Wireless Protection 25 HP MAC Address Pass Through 26 HP Windows application 12 L labels Bluetooth 17 regulatory 17 serial number 17 service 17 wireless certification 17 WLAN 17 left control zone, identifying 9
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    information regulatory label 17 wireless certification labels 17 Remote HP PC Hardware Diagnostics UEFI settings customizing 74 using 74 cable 56 security cable slot, identifying 5 serial number, computer 17 service labels, locating 17 setup utility navigating and selecting 66 restoring factory
  • HP EliteBook 655 | User Guide - Page 96
    USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 4 USB Type-C power connector port, identifying 4 USB Type-C SuperSpeed 10 Gbps port, identifying 4 user password 47 using passwords 47 using the
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User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing up,
and more.