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Using HP PC Hardware Diagnostics, Using HP PC Hardware Diagnostics Windows (select products only)

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11 Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 71. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. - or - ● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the case. - or - ● Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP Support Assistant, or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support. 1. Select the Start button, and then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. 70 Chapter 11 Using HP PC Hardware Diagnostics

Section	Page
Getting started	10
Finding information	10
Components	12
Locating hardware	12
Locating software	12
Right	12
Left	14
Display	15
Low blue light mode (select products only)	15
Keyboard area	17
Touchpad	17
Touchpad settings	17
Adjusting touchpad settings	17
Turning on the touchpad	17
Touchpad components	17
Lights	18
Button, speakers, and fingerprint reader	19
Special keys	20
Action keys	22
Hot keys (select products only)	24
Bottom	25
Rear	25
Labels	26
Using a SIM card (select products only)	27
Determining the correct SIM card size for your computer	28
Inserting a SIM card in an external slot	28
Using Tile (select products only)	28
Network connections	30
Connecting to a wireless network	30
Using the wireless controls	30
Wireless button	30
Operating system controls	30
Connecting to a WLAN	31
Using HP Mobile Broadband (select products only)	32
Using GPS (select products only)	32
Using Bluetooth wireless devices (select products only)	32
Connecting Bluetooth devices	33
Using NFC to share information (select products only)	33
Connecting to a wired network	33
Connecting to a local area network (LAN) (select products only)	34
Using HP LAN-Wireless Protection (select products only)	34
Using HP MAC Address Pass Through (select products only)	35
Navigating the screen	36
Using touchpad and touch screen gestures	36
Tap	36
Two-finger pinch zoom	37
Two-finger slide (touchpad and precision touchpad)	37
Two-finger tap (touchpad and precision touchpad)	37
Three-finger tap (touchpad and precision touchpad)	37
Four-finger tap (touchpad and precision touchpad)	38
Three-finger swipe (touchpad and precision touchpad)	38
Four-finger swipe (precision touchpad)	38
One-finger slide (touch screen)	39
Using an optional keyboard or mouse	39
Using an on-screen keyboard (select products only)	39
Entertainment features	40
Using a camera (select products only)	40
Using audio	40
Connecting speakers	40
Connecting headphones	40
Connecting headsets	41
Using sound settings	41
Viewing or changing sound settings	41
Using the control panel to view and control audio settings	41
Using video	42
Connecting a Thunderbolt device using a USB Type-C cable (select products only)	42
Connecting a DisplayPort device using a USB Type-C cable (select products only)	43
Connecting video devices using an HDMI cable (select products only)	44
Connecting a high-definition TV or monitor using HDMI	44
Setting up HDMI audio	44
Turning on HDMI audio	45
Turning off HDMI audio	45
Discovering and connecting wired displays using MultiStream Transport	45
Connecting displays to computers with AMD or NVIDIA graphics (with an optional hub)	45
Connecting displays to computers with Intel graphics (with an optional hub)	46
Connecting displays to computers with Intel graphics (with a built-in hub)	46
Discovering and connecting to Miracast-compatible wireless displays (select products only)	47
Using data transfer	47
Connecting devices to a USB Type-C port (select products only)	47
Managing power	49
Using Sleep and Hibernation	49
Initiating and exiting Sleep	49
Initiating and exiting Hibernation (select products only)	50
Shutting down (turning off) the computer	50
Using the Power icon	51
Running on battery power	51
Using HP Fast Charge (select products only)	51
Displaying battery charge	51
Finding battery information in HP Support Assistant (select products only)	52
Conserving battery power	52
Identifying low battery levels	52
Resolving a low battery level	53
Resolving a low battery level when external power is available	53
Resolving a low battery level when no power source is available	53
Resolving a low battery level when the computer cannot exit Hibernation	53
Factory-sealed battery	53
Running on external power	53
Security	55
Protecting the computer	55
Using passwords	56
Setting passwords in Windows	56
Setting passwords in Computer Setup	56
Managing a BIOS administrator password	57
Setting a new BIOS administrator password	57
Changing a BIOS administrator password	58
Deleting a BIOS administrator password	58
Entering a BIOS administrator password	59
Using DriveLock Security Options	59
Selecting Automatic DriveLock (select products only)	59
Enabling Automatic DriveLock	59
Disabling Automatic DriveLock	60
Entering an Automatic DriveLock password	60
Selecting manual DriveLock	61
Setting a DriveLock master password	61
Enabling DriveLock and setting a DriveLock user password	62
Disabling DriveLock	62
Entering a DriveLock password	63
Changing a DriveLock password	63
Windows Hello (select products only)	63
Using antivirus software	64
Using firewall software	64
Installing software updates	64
Using HP Client Security (select products only)	65
Using HP TechPulse (select products only)	65
Using an optional security cable (select products only)	65
Using a fingerprint reader (select products only)	65
Maintenance	67
Improving performance	67
Using Disk Defragmenter	67
Using Disk Cleanup	67
Using HP 3D DriveGuard (select products only)	67
Identifying HP 3D DriveGuard status	68
Updating programs and drivers	68
Cleaning your computer	68
Enabling HP Easy Clean (select products only)	68
Removing dirt and debris from your computer	69
Cleaning your computer with a disinfectant	69
Caring for wood veneer (select products only)	70
Traveling with or shipping your computer	70
Backing up, restoring, and recovering	72
Backing up information and creating recovery media	72
Using Windows tools for backing up	72
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	72
Restoring and recovering your system	72
Creating a system restore	73
Restoring and recovery methods	73
Recovering using HP Recovery media	73
Changing the computer boot order	74
Using HP Sure Recover (select products only)	74
Computer Setup (BIOS), TPM, and HP Sure Start	75
Using Computer Setup	75
Navigating and selecting in Computer Setup	75
Restoring factory settings in Computer Setup	75
Updating the BIOS	76
Determining the BIOS version	76
Preparing for a BIOS update	76
Downloading a BIOS update	77
Installing a BIOS update	77
Changing the boot order using the f9 prompt	77
TPM BIOS settings (select products only)	78
Using HP Sure Start (select products only)	78
Using HP PC Hardware Diagnostics	79
Using HP PC Hardware Diagnostics Windows (select products only)	79
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	79
Accessing HP PC Hardware Diagnostics Windows	79
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)	79
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	80
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	80
Downloading HP PC Hardware Diagnostics Windows	80
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	80
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	80
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	81
Installing HP PC Hardware Diagnostics Windows	81
Using HP PC Hardware Diagnostics UEFI	81
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	81
Starting HP PC Hardware Diagnostics UEFI	82
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	82
Downloading the latest HP PC Hardware Diagnostics UEFI version	82
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	83
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	83
Downloading Remote HP PC Hardware Diagnostics UEFI	83
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	83
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	83
Customizing Remote HP PC Hardware Diagnostics UEFI settings	83
Specifications	85
Input power	85
Operating environment	86
Electrostatic discharge	87
Accessibility	88
HP and accessibility	88
Finding the technology tools you need	88
The HP commitment	88
International Association of Accessibility Professionals (IAAP)	89
Finding the best assistive technology	89
Assessing your needs	89
Accessibility for HP products	89
Standards and legislation	90
Standards	90
Mandate 376 – EN 301 549	90
Web Content Accessibility Guidelines (WCAG)	90
Legislation and regulations	91
Useful accessibility resources and links	91
Organizations	91
Educational institutions	91
Other disability resources	92
HP links	92
Contacting support	92

Match case Limit results 1 per page

Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running

properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI

(Uniﬁed Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics

UEFI, a ﬁrmware feature.

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests

to determine whether the computer hardware is functioning properly. The tool runs within the Windows

operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, ﬁrst you must download and

install it. To download HP PC Hardware Diagnostics Windows, see

Downloading HP PC Hardware Diagnostics

Windows

on page

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or

audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.

▲

You have several options after you receive a failure ID:

●

Select

to open the Event Automation Service (EAS) page, where you can log the case.

– or –

●

Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the

case.

– or –

●

Select the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP

Support Assistant, or the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and

Support.

Select the

Start

button, and then select

HP Help and Support

Select

HP PC Hardware Diagnostics Windows

When the tool opens, select the type of diagnostic test that you want to run, and then follow the

on-screen instructions.

Chapter 11

Using HP PC Hardware Diagnostics