HP EliteBook 8570w HP EliteBook 8570w Mobile Workstation Maintenance and Servi
HP EliteBook 8570w Manual
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- HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 1
HP EliteBook 8570w Mobile Workstation Maintenance and Service Guide - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 2
and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 3
surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 4
iv Safety warning notice - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 5
...1 2 External Component Identification 7 Top ...7 TouchPad ...7 Lights ...8 Buttons and fingerprint reader (select models only 9 Keys ...11 Front ...12 Right ...14 Left ...15 Rear ...16 Display ...17 Bottom ...18 3 Illustrated parts catalog 20 Service tag ...20 Computer major components 21 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 6
Battery ...46 Display panel (non-DreamColor 47 SIM ...51 Service door ...52 Memory Modules (under service door 53 RTC battery ...55 WLAN module ...56 WWAN module ...59 Bluetooth module ...61 Hard drive ...63 Smart card reader 66 Upgrade bay device 68 Keyboard ...72 Memory Modules (under keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 7
in Computer Setup 128 Restoring factory settings in Computer Setup 129 Computer Setup menus ...130 File menu ...130 Security menu ...131 System Configuration menu 132 6 Specifications ...136 Computer specifications ...136 39.6-cm (15.6-in) HD+ display specifications 137 39.6-cm (15.6-in - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 8
viii - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 9
description Category Product Name Processors Chipset Graphics Display Description HP EliteBook 8570w Mobile Workstation Intel® Core™ processors i7- -Q1 2GB DDR3) AMD FirePro™ M4000 (Chelsea XT GL 1GB GDDR5) Display panel: ● Supports privacy filter ● Wedge design 39.6 cm (15.6 in) High-Definition - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 10
Category Memory Primary location hard drive 2 Chapter 1 Product description Description Display assembly(DreamColor): ● Supports privacy filter ● Includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables ● Not available with HP Mobile Broadband 39.6 cm (15.6 in) FHD - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 11
webcam (720p HD) 56K V.92 MDC data/fax modem Modem cable not included Supports "No Modem" option Intel 82579LM 10/100/1000 network interface card (NIC), with iAMT S3/S4/S5 wake on LAN NIC power down technology Ethernet cable not included Integrated WLAN options by way of wireless module: ● Intel - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 12
-in (stereo microphone) Audio-out (stereo headphone) DisplayPort 1.2 RJ-11 (modem) RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (2) USB 2.0 (2) (1 charging port) eSATA/USB 2.0 combo VGA (Dsub 15-pin) 1394a Headphone Output (stereo) Docking connector Multi-pin AC HP Docking Station - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 13
Life Battery (does not support HP Fast Charge) HP Fast Charge Technology Integrated fingerprint reader Full volume encryption Integrated smart card reader Security cable slot Trusted Platform Module (TPM) V.1.2 Preboot authentication (password, smart card) Preinstalled operating systems: Windows - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 14
Windows 7 Ultimate 32 Windows 7 Ultimate 64 Certified: Microsoft WHQL SuSE Linux Enterprise (SLED) SP2 64 bit Red Hat Enterprise Linux (RHEL) 6.x 64 bit End-user replaceable parts: AC adapter Battery (system) Hard drive/SSD Memory module Optical drive Mini-PCI components (WLAN, WWAN, SIM) Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 15
button on an external mouse. Functions like the right button on an external mouse. Functions like the center button on an external mouse. Functions like the left button on an external mouse. Moves the pointer and selects or activates items on the screen. Turns the TouchPad on and off when it is - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 16
Amber: The TouchPad is off. ● Off: The TouchPad is on. device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● Amber: Computer sound is off. ● Off: Computer sound is on. ● On: The computer is on. ● Off: The computer is off or in Hibernation. ● On: The calculator function - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 17
® Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings: ● Select Start > Control Panel > System and Security > Power Options. ● For more information, see the HP Notebook Reference Guide - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 18
button (6) Fingerprint reader (select models only) (7) TouchPad on/off button Description When Windows is running, press the button to open the default Web browser. Activates the calculator function. Allows a fingerprint logon to Windows, instead of a password logon. Turns the TouchPad on and - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 19
is for models with backlit keyboards. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other keys. Displays the Windows Start menu. Displays a shortcut menu for items beneath the cursor. When num lk has been enabled, it can be - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 20
Front Component (1) (2) Wireless light Power light (3) AC adapter/Battery light (4) Hard drive light (5) Display release latch Description Turns the wireless feature on or off but does not establish a wireless connection. ● On: The computer is on. ● Blinking: The computer is in the Sleep - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 21
Component (6) Media Card Reader (7) Speakers (2) Description Supports the following digital card formats: ● MultiMediaCard ● MultiMediaCardplus (MMC+) ● Secure Digital (SD) Card ● Secure Digital HC (SDHC) Card ● Secure Digital XC (SDXC) Card Produce SRS Premium Sound (select models only). NOTE: - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 22
speakers are disabled. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connect optional USB 3.0 compatible devices and provide enhanced USB power performance. Connects an external VGA monitor or projector. Supports optional smart cards. The upgrade - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 23
Enable display device, such as a highperformance monitor device. Connects an optional USB device. For more information about USB devices, see the HP Notebook Reference Guide. Connects an optional USB 2.0 compatible device Connects an optional IEEE 1394 or 1394a device, such as a camcorder. Supports - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 24
Rear Component (1) (2) RJ-11 (modem) jack Power connector Description Connects a modem cable. Connects an AC adapter. 16 Chapter 2 External Component Identification - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 25
Component Description (1) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of applies to your country or region. These notices are located in Help and Support. Display 17 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 26
Description Holds the battery. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Releases the battery. Connects an optional accessory battery. Connects an optional docking device. Releases the service door from the computer. Enable airflow to cool - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 27
Component (8) (9) Bluetooth compartment Service door Description Contains a Bluetooth device (select models only). Provides access to the hard drive, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 28
information, provide the computer serial number and model description provided on the service tag. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period Function The name affixed to the front of the computer. This is an alphanumeric - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 29
Computer major components Computer major components 21 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 30
use in Germany For use in Greece Backlit keyboard, for use in Greece For use in Hungary Backlit keyboard, for use in Hungary For use in Iceland Backlit keyboard, for use in Iceland For use in Israel Backlit keyboard, for use in Israel For use in Italy Backlit keyboard, for use in Italy For use - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 31
, for use in Turkey For use in the United Kingdom Backlit keyboard, for use in the United Kingdom For use in the United States Backlit keyboard, for use in the United States (3) Top cover (includes TouchPad button and bracket) (4) Power connector (included in the cable kit, spare part number - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 32
contents, see Cable kit on page 29. (6) TouchPad button board (included with top cover, spare part number 690645-001) (7) Audio/USB 3.0 board 690636-001 (8) Fan and heat sink assembly For use in computers with AMD FirePro M4000 graphics cards 690628-001 use in computers with NVIDIA Quadro - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 33
(25) WWAN module HP hs2350 HSPA+ Mobile Broadband Module HP un2430 EV-DO/HSPA Mobile Broadband Module HP lt2522 LTE/EV-DO Mobile Broadband Module HP lt2523 LTE/HSPA+ Mobile Broadband Module 668969-001 634400-001 675791-001 675793-001 (26) Smart card reader (includes door and cable) 652672-001 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 34
includes hard drive bracket and screws) Upgrade bay device DVD-ROM Drive DVD±RW and CD-RW SuperMulti DL Combo Drive Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive Upgrade bay bezel (not illustrated) Service - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 35
hinges (includes left and right hinges) (3) 39.6-cm (15.6 in) display panel HD+ WVA display panel FHD WVA display panel (4) Webcam module (5) Display cover (included in raw panel support kit, spare part number 690632-001) (6) Cable routing tray (included with the plastics kit, spare part number - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 36
Plastics Kit Item Description Plastics Kit: (1) Battery cover (2) SD Card blank (3) Optical drive weight saver (4) Display latch button (5) RJ-11 jack cover (6) ExpressCard blank (7) Inverter cover (2 are included-one for models with DreamColor and one for models without DreamColor) Spare part - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 37
Cable kit Item Description Cable kit: (1) WWAN antenna (2) WLAN antenna (3) Bluetooth module cable (4) RJ11 connector cable (5) RJ45 connector cable (6) Power connector cable (7) TouchPad cable Spare part number 690623-001 Cable kit 29 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 38
Mass storage devices Item Description (1) Optical drive DVD±RW and CD-RW SuperMulti DL Combo Drive Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive DVD-ROM Drive Blu-ray Disc ROM DVD±RW SuperMulti DL - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 39
Item Description 160 GB SATA II SSD Upgrade bay bezel (not illustrated, included in plastics kit, spare part number 684794-001) Spare part number 694685-001 Mass storage devices 31 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 40
Miscellaneous parts Description AC adapters 200-W AC adapter 150-W AC adapter 120-W AC adapter Power cords: For use in Argentina For use in Australia For use in Brazil For use in Bulgaria For use in Denmark For use in - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 41
Description Power cord for use in the People's Republic of China (3-prong) Power cord for use in Taiwan (3-prong) Power cord for use in India (3-prong) Power cord for use in Saudi Arabia (3-prong) Power cord for use in South Korea (3-prong) Power cord for use in South Africa (3-prong) Power cord for - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 42
Sequential part number listing Spare part number Description 390632-001 Mouse 434594-001 Optical travel mouse 490371-001 Power cord for use in North America (3-pin) 490371-011 Power cord for use in Australia (3-pin) 490371-021 Power cord for use in Europe, the Middle East, and Africa (3-pin) - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 43
capacity extended life battery 634089-001 9-cell, 2.8-Ah (73-Wh) Li-ion extended life battery 634400-001 HP un2430 EV-DO/HSPA Mobile Broadband Display hinges (includes left and right hinges) 652647-001 Display latch with hook 652648-001 Service door 652650-001 RTC battery 652657-001 Display - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 44
652672-001 Smart card reader (includes door and cable) 652684-001 Pointing stick cover 652685-001 PCH thermal material 652687-001 Smart card bracket 652972-001 2 GB PC3-12800, 1600 MHz, DDR3 655547-001 Drive upgrade bay 655792-001 HP Integrated Module with Bluetooth 2.1 Wireless Technology - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 45
sink assembly for use in computers with NVIDIA Quadro K2000M graphics cards 690631-001 Integrated fingerprint reader 690632-001 Raw Panel Support Kit 690633-001 Battery Latch Kit 690634-001 Power button board 690635-001 Function button board 690636-001 Audio/USB 3.0 board 690637-001 NVIDIA - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 46
scroll zone for use in India 690647-DB1 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Canada 690647-FL1 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in the Czech Republic and Slovakia 690648-001 Full - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 47
in the Czech Republic and Slovakia 690648-FP1 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Africa 693707-001 150W SLIM Smart AC Adapter 693708-001 200W SLIM Smart AC Adapter 693709-001 120W SLIM Smart AC Adapter 694681-001 39.6 cm (15.6 in) FHD AG LED WVA - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 48
P0 and P1 screwdrivers ● Torx 8 screwdriver Service considerations The following sections include some of the the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts CAUTION: Using excessive instructions. 40 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 49
When servicing is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be exposing a hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 50
exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 51
guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 52
a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive hard ties to the ground ● Field service kits ● Static awareness labels ● - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 53
information, provide the computer serial number and model description provided on the service tag. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period Function The name affixed to the front of the computer. This is an alphanumeric - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 54
down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the battery: 1. Turn the computer upside down - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 55
system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). Remove the display panel - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 56
the top (1) of the bezel from the inside edge until it disengages from the display back cover. e. Flex the inside edge of the left side and the right side (2) of the bezel until it disengages from the display back cover. f. Flex the bottom (3) of the bezel from the inside edge until it - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 57
2. Remove the six Torx 8 screws (1) that secure the display panel to the display enclosure (2). 3. Disengage the display panel from the base enclosure by closing the display enclosure to 45 degrees while holding the sides of the display panel. Component replacement procedures 49 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 58
Carefully disconnect the cable from the connector. 5. Remove the eight Phillips screws (1) that secure the display panel to the display hinges (four on either side). 6. Remove the display panel (2). Reverse this procedure to install the display panel. 50 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 59
through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). Remove - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 60
system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). Remove the service door - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 61
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 62
3. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. 54 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 63
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 64
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 65
2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable marked with [1] is connected to the WLAN module "Main" terminal. The WLAN antenna cable marked with [2] is connected to the WLAN module "Aux" terminal. If the computer is equipped with an - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 66
4. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. 58 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 67
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 68
4. Remove the WWAN module (4) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (5) to prevent incorrect insertion. Reverse this procedure to install the WWAN module. 60 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 69
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 70
6. Remove the Bluetooth module. Reverse this procedure to install the Bluetooth module. 62 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 71
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 72
3. Loosen the two Phillips captive screws (2) that secure the smart card reader door to the computer. 4. Open the smart card reader door until it rests on its hinges (1). 5. Remove three Phillips spring-loaded screws (2) that secure the hard drive to the computer. 6. Grasp the tab on - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 73
8. Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 65 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 74
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 75
necessary to replace the smart card reader, remove the two Phillips screws (1) that secure the smart card reader to the smart card reader door. 5. Slide the smart card reader out of the smart card reader door (2) while allowing the cable to slide out of the door guide (3). Reverse this procedure to - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 76
and CD-RW system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 77
off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 78
4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). Remove the upgrade bay hard drive: IMPORTANT: Make special note of each screw and screw lock size and location during removal - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 79
8. Lift the hard drive connector end up (2). Lift the hard drive out at an angle (3). Reverse this procedure to install a hard drive in the upgrade bay. Component replacement procedures 71 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 80
outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the Upgrade bay device (see Upgrade bay device on page 68) Remove the keyboard: 1. Turn the computer upside down, with the - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 81
down on top of the TouchPad. NOTE: If you are accessing the memory modules below the keyboard, it is not necessary to remove the cables or keyboard. 7. Release the ZIF connector for the pointing stick cable (1) and then disconnect the cable from the system board (2). 8. Release the ZIF connector - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 82
keyboard. Memory Modules (under keyboard) NOTE: A computer having a system board with spare part number 690643-001 or 696441-001 has four memory slots. In this case, the primary memory is located under the keyboard and expansion memory is located under the service door. A computer having a system - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 83
the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Upgrade bay device (see Upgrade bay device on page 68). b. Keyboard (see Keyboard on page 72). Remove the memory module - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 84
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 85
3. Remove the following screws that secure the top cover to the base enclosure: ● Three Phillips screws from the Upgrade bay (1). ● Three Torx 8 screws in the hard drive bay and four Torx 8 screws in the battery bay (2). ● Five Torx 8 screws from the front edge and middle of the computer (3). - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 86
4. Pull up the back edge (1) of the top cover, and then lift the cover (2) away at an angle. Reverse this procedure to install the top cover. 78 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 87
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 88
4. Remove the two Torx 8 screws (4) that secure the power button board to the top cover and then remove the power button board (5). Reverse this procedure to install the power button board. 80 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 89
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 90
5. Disconnect the function button board cable (4) from the function button board. Reverse this procedure to install the function button board. 82 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 91
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 92
4. Lift the fingerprint reader board (3) from the top cover. Reverse this procedure to install the fingerprint reader board. 84 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 93
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 94
4. Lift the TouchPad button board (4) from the top cover. Reverse this procedure to install the TouchPad button board. 86 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 95
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 96
4. Lift and remove the VGA port board from the base enclosure. Reverse this procedure to install the VGA port board. 88 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 97
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 98
external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Graphics card NOTE: All graphics card spare part - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 99
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52) 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 100
(1), (3), (5), and (7) and the heat sinks (2), (4), (6), and (8), each time the heat sink is removed. Replacement thermal material is included with all heat sink and system board spare part kits. Reverse this procedure to install the graphics card. 92 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 101
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 102
Remove the processor: 1. Position the computer right-side up, with the front toward you. 2. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. 3. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 103
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 104
Reverse this procedure to install the audio/USB 3.0 board. 96 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 105
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 106
4. Disconnect the modem module (3) from the system board by lifting it straight up. Reverse this procedure to install the modem module. 98 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 107
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 108
8 screws (1) that secure the display latch spring button to the base enclosure. b. Lift the right display latch spring button (2) straight up from the base enclosure. 4. Remove the tape (1) from the top of the speakers. 5. Disconnect the speaker cable (2) from the system board. 100 Chapter 4 Removal - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 109
6. Remove the four Torx 8 screws (3) that secure the speakers to the base enclosure. 7. Remove the speakers (4) from the base enclosure. Reverse this procedure to install the speakers. Component replacement procedures 101 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 110
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 111
4. Lift the assembly up (3) and remove the assembly from the base enclosure at a 45 degree angle (4). Reverse this procedure to install the ExpressCard/USB 2.0 assembly. Component replacement procedures 103 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 112
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 113
3. Remove the Northbridge chip heat sink from the system board (2). Reverse this procedure to install the Northbridge chip heat sink. Component replacement procedures 105 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 114
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 115
module (see Modem module on page 97) ● Processor (see Processor on page 93) ● Graphics card (see Graphics card on page 90) ● Northbridge chip heat sink (see Northbridge chip heat sink on page 104) Remove the system board: 1. Position the computer right-side up, with the front toward you. 2. Remove - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 116
power jack (1), the network cable (2), the display cable (3), and the webcam cable (4). 5. Remove the Phillips screw (1) that secures the smart card reader to the system board. 6. Remove the three Torx 8 screws (2) that secure the system board to the base enclosure. 7. Remove the two Torx 8 screws - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 117
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 118
4. Remove the RJ-45 connector cable from the base enclosure (3). Reverse this procedure to install the RJ-45 connector cable. 110 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 119
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 120
4. Remove the power connector cable from the enclosure (3). Reverse this procedure to install the power connector cable. 112 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 121
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 122
2. Remove the RJ-11 connector cable from the clips and routing channel built into the base enclosure. 3. Remove the RJ-11 connector cable from the base enclosure. Reverse this procedure to install the RJ-11 connector cable. 114 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 123
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 124
3. Remove the service door latch from the base enclosure (2), ensuring that the spring (3) remains intact with the service door latch. Reverse this procedure to install the service door latch. 116 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 125
AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 52). 6. Remove the following components: a. Hard drive (see Hard drive on page 63). b. Upgrade bay device (see Upgrade bay device on page 68). c. Keyboard (see Keyboard - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 126
3. Remove the battery latch from the base enclosure (3). Reverse this procedure to install the battery latch. 118 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 127
the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. (Optional) Remove the display panel (see Display panel (non-DreamColor) on page 47) 6. Remove the service door (see Service door on page 52) 7. Disconnect - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 128
2. Remove the four Torx 8 screws (1) that secure the logo nameplate to the base enclosure (2). 3. Remove the two-each Torx 8 screws on the back of each hinge. 4. Position the computer upside down, with the front toward you. 120 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 129
cables from the retaining tabs (2). 7. Remove the four Torx 8 screws (1) from the brackets. 8. Lift the display cable connector (2) straight up from the system board and carefully release the display cable from the cable routing slots in the base enclosure. Component replacement procedures 121 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 130
assembly straight up from the base enclosure and remove it. NOTE: For a hinge-up display assembly replacement, reverse these procedures to reinstall the display assembly. 10. Remove the display bezel: a. Remove the two rubber pads (1) that cover the display panel screws. 122 Chapter 4 Removal - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 131
the top (1) of the bezel from the inside edge until it disengages from the display back cover. d. Flex the inside edge of the left side and the right side (2) of the bezel until it disengages from the display back cover. e. Flex the bottom (3) of the bezel from the inside edge until it - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 132
g. 11. If it is necessary to remove the cable routing tray, remove the three Phillips screws (1) that secure the cable routing tray to the display enclosure, then pull the cable routing tray towards you (2). The cable routing tray is available in the Plastics kit, spare part number 684794-001. 124 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 133
Torx 8 screws that secure the display panel to the display enclosure. 13. If it is necessary to replace the display hinges, Remove the eight Phillips screws (1) that secure the display panel to the display hinges (four on either side). The left and right display hinges are available using spare part - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 134
the webcam cable and disconnect the cable (2). 15. If it is necessary to replace the webcam cable, release the tape securing the cable to the display cover (1), and then remove the cable (2). 126 Chapter 4 Removal and replacement procedures - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 135
the WWAN antenna transceivers (1) from the adhesive on the back cover, and then release the cables from the clips (2) that secure the cables to the display back cover. 17. If it is necessary to replace the WLAN antenna cables, detach the WLAN antenna transceivers (1) from the adhesive on the back - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 136
the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter BIOS Setup. 3. Select the File, Security, Diagnostics, or System Configuration menu. 128 Chapter - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 137
press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select File > Restore defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, click - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 138
drive in the system. ● Memory Test-Runs a comprehensive test on any memory installed in the computer. ● Battery Test-Runs a comprehensive test on any batteries installed in the computer. ● Error Log-Displays a log file if any errors have occurred. Replace the configuration settings in Computer Setup - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 139
Enable/disable HP SpareKey enrollment (enabled by default). Reset/clear the fingerprint reader ownership (select models only; disabled by default). User Tools Change Password HP SpareKey Enrollment Enter, change, or delete a BIOS administrator password. Enroll or reset HP SpareKey, which is a set - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 140
Startup Menu delay (in seconds). ● Set the Multiboot Express Boot Popup delay (in seconds). ● Enable/disable Custom Logo (disabled by default). ● Enable/disable Display Diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (disabled by default). ● Enable/disable SD Card boot (enabled by - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 141
Select Device Configurations To do this ● Enable/disable USB legacy support (enabled by default). When enabled, USB legacy support allows the following: ◦ Use of a USB keyboard in Computer Setup even when a Windows operating system is not running. ◦ Startup from bootable USB devices, including a - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 142
Bluetooth device radio (enabled by default). ● Enable/disable the Network Interface Controller (NIC) (enabled by default). ● Enable/disable LAN/WLAN switching (disabled by default). ● Set the wake on LAN state. Options include the following: ◦ Disabled ◦ Boot to Network ◦ Follow Boot Order ● Enable - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 143
port. ● Enable/disable the ExpressCard slot. ● Enable/disable the smart card slot. ● Enable/disable the eSATA port. ● Enable/disable Firmware Verbosity. ● Enable/disable AMT Setup Prompt (Ctrl+P). ● Enable/disable USB Key Provisioning Support. ● Enable/disable Unconfigure AMT on next boot. ● Select - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 144
equipped with 39.6-cm (15.6-in) HD+ display, NV Graphics, DVD drive, 1-GB DIMM, 160-GB hard drive, WLAN module, 8-cell battery) 3.1 kg 6.94 lbs Input power Operating voltage Operating current 19.5V DC @ 6.15A - 120 W Slim Adapter 19.5V DC @ 7.7A - 150 W Slim Adapter 19.5V DC @ 10.3A - 200 W Slim - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 145
operates well within this range of temperatures. 39.6-cm (15.6-in) HD+ display specifications Dimensions Height Width Diagonal Surface treatment Contrast ratio Refresh rate Brightness Pixel resolution Pitch Format Configuration Backlight PPI Viewing angle Metric U.S. 19.4 cm 34.4 cm 39.6 cm - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 146
Format Configuration Backlight PPI ) Hard drive specifications 750 GB* 500-GB* 320-GB* Dimensions Height Width Weight Interface type Transfer rate 9.5 mm 70 mm 115 security ATA security ATA security Seek times (typical read, including setting) Single track Average 1.5 ms 11 ms 1.5 ms 11 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 147
for details. DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Supported Media Access time Random Read: Write: CD-DA, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 148
Disc ROM DVD±RW SuperMulti DL Combo Drive Supported Media Access time Random Interface Read: Write: CD-DA, , CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 149
specifications Supported Media Access time Random Interface Max data transfer rate Transfer mode Max Media Capacity (read) Transport CD-DA, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 150
for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. See Help and Support for more information. 142 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 151
that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. ● When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 152
on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only). Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 153
, restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. 4. Press f11 while the "Press " for recovery" message is displayed on the screen. 5. Follow the on-screen instructions. Performing a system recovery 145 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 154
any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc. 2. Install the Hardware Enabling Drivers - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 155
region where the power cord set will be used. ● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ● The appliance coupler must meet the mechanical configuration of an EN 60 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 156
The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 157
life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 158
and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 150 Chapter 9 Recycling - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 159
all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 160
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 152 Chapter - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 161
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 162
the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 163
AC adapter, spare part number 32 accessory battery connector, identifying 18 AMT options 135 AMT Setup Prompt (Ctrl-P) 135 Firmware Progress Event Support 135 Firmware Verbosity 135 Initiate Intel CIRA 135 Terminal Emulation Mode 135 Unconfigure AMT on next boot 135 USB Key Provisioning Support 135 - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 164
15 esc key, identifying 11 Ethernet, product description 3 Execution Disable 133 ExpressCard blank, illustrated 28 ExpressCard/USB 2.0 assembly removal 102 spare part number 102 external media cards, product description 4 external monitor port 14 F File menu 130 fingerprint reader board removal - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 165
24, 93 product description audio 3 chipset 1 display panel 1 docking support 4 Ethernet 3 external media cards 4 graphics 1 hard drives 2 keyboard 5 memory module 2 microphone 3 modem module 3 operating system 5 optical drives 3 pointing devices 5 ports 4 power requirements 5 processors 1 product - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 166
selecting 128 restoring factory settings 129 Security menu 131 System Configuration menu 132 SIM slot, identifying 18 SIM, removal 51 slots security cable 15 SIM 18 smart card bracket, spare part number 36 smart card reader removal 66 spare part number 36, 66 smart card reader, identifying 14 solid - HP EliteBook 8570w | HP EliteBook 8570w Mobile Workstation Maintenance and Servi - Page 167
HP EliteBook 8570w Mobile Workstation
Maintenance and Service Guide