HP EliteBook Folio 1040 Maintenance and Service Guide
HP EliteBook Folio 1040 Manual
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- HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 1
HP EliteBook Folio 1040 G2 Notebook PC Maintenance and Service Guide - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 2
-002 Product notice This user guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 3
, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 5
12 Service tag ...14 3 Illustrated parts catalog ...15 Computer major components ...15 Display assembly subcomponents ...18 Plastics Kit ...19 Mass storage devices ...19 Miscellaneous parts ...20 4 Removal and replacement procedures preliminary requirements 22 Tools required ...22 Service Service - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 6
Display assembly ...33 RTC battery ...35 Battery ...36 SSD drive ...38 Memory module ...40 WWAN module ...42 WLAN module ...44 Keyboard ...46 ForcePad (Touchpad) ...49 NFC module ...51 Smart card reader ...52 Power connector ...54 Heat sink/fan assembly ...55 System board ...57 Multi-function board - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 7
version 78 Downloading a BIOS update 78 Changing the boot order using the f9 prompt 79 TPM BIOS settings (select products only) ...79 Using HP Sure Start (select products only) ...80 9 Using Setup Utility (BIOS) in Ubuntu Linux ...81 Starting Setup Utility ...81 Using Setup Utility ...81 Changing - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 8
you need to know before you get started 95 Using the HP Recovery partition (select products only 96 Using HP Recovery media to recover 96 Changing the computer boot order 97 Removing the HP Recovery partition (select products only 97 14 Backing up, restoring, and recovering in Ubuntu Linux 98 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 9
16 Statement of memory volatility ...105 Nonvolatile memory usage ...107 Questions and answers ...109 Using HP Sure Start (select models only) ...110 17 Power cord set requirements ...111 Requirements for all countries ...111 Requirements for specific countries and regions 111 18 Recycling ...113 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 10
x - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 11
Processors Chipset Graphics Panels Memory Primary storage Description HP EliteBook Folio 1040 G2 Notebook PC 5th upgradeable. 4-GB memory integrated into system board DDR3L PC3L-12800-(1600 MHz) dual channel support NOTE: DDR3 memory is not supported. Only DDR3L memory is supported. Supports - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 12
11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use in Indonesia Supports no WLAN option WWAN Integrated wireless wide Support for the following WWAN formats: ● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HSPA+ Gobi 4G Module ● HP hs3110 HSPA+ Mobile Broadband Module Supports - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 13
, two-finger pinch-zoom Taps enabled by default ForcePad supports 2-way scroll Glass with chemical etched surface AC adapters: 45-W HP Smart AC adapter 45-W, 2-prong AC adapter 65-W HP Smart AC adapter 65-W Slim AC adapter Power cords: 2-wire plug (4.5 mm) (1.0 m) 3-wire plug with ground pin - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 14
Category 4 Chapter 1 Product description Description ● Windows 8.1 China 64 CPPP ● Windows 8.1 Emerging Markets 64 ● Windows 8.1 EM 64 High End ● Windows 8.1 ML 64 High End ● Windows 8.1 Multilingual 64 ● Windows 8.1 Professional 64 ● Windows 8.1 Professional 64 MSNA ● Windows 8.1 Professional 64 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 15
Category Serviceability Description ● Microsoft WHQL Web-only support: ● Windows 10 Enterprise ● Windows 8.1 Professional 64-bit ● Windows 8.1 Chinese Market 64-bit ● Windows Windows 7 Professional 32 ● Windows 7 Enterprise 64 ● Windows 7 Enterprise 32 End user replaceable parts: ● AC adapter 5 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 16
use the webcam: Windows 7: Select Start > All Programs > Communication and Chat > CyberLink YouCam. Windows 8.1: Access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Windows 10: Type camera in the taskbar search box, and then select - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 17
the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible on the outside this guide: Windows 7: Select Start > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 18
Lights Component (1) Power light (2) Caps lock light (3) TouchPad light (4) Microphone mute light (5) Num lock light (6) Wireless light (7) Mute light Description ● On: The computer is on. ● Blinking: The computer - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 19
will result in the loss of unsaved information. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 20
(5) Keys Speaker grill Wireless button Volume mute button Fingerprint reader Description - or - Right-click the Start button, and then select Power Options. Produce sound. Turns the wireless feature on or off but does not establish a wireless connection. Mutes and restores speaker sound. Allows - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 21
or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. The USB charging port can also charge select models of cell phones and MP3 players, even when the computer is off. NOTE - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 22
HP Mobile Broadband. Connects optional powered stereo speakers, headphones, earbuds, or a headset. Also connects an optional headset microphone. This jack does not support > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 23
Component (3) USB 3.0 charging port (4) DisplayPort (5) Docking connector (6) AC adapter/Battery light (7) Power connector Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Connects an optional - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 24
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 14 Chapter 2 External component identification - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 25
3 Illustrated parts catalog Computer major components Computer major components 15 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 26
MB cache) 798518-xxx NFC module 781956-001 Memory module (DDR3L-12800, 1600-MHz, DDR3): NOTE: Only DDR3L memory is supported. DDR3 memory is not supported. NOTE: Memory configuration is selected when the computer is ordered and is not upgradeable. 4-GB 747221-005 Battery (6-cell, 42-Wh, 1.93 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 27
-GB, TLC 128-GB (19) Base enclosure (includes feet) Cable Kit (not illustrated), includes: NFC module antenna NFC module cable Function board cable HP Mobile Connect (not illustrated) Spare part number 790198-005 822829-005 793116-005 798522-001 835619-001 781964-001 800168-001 801976-001 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 28
bezel: For use on models with a webcam For use on models without a webcam Display cable Webcam/microphone module Microphone module 35.6-cm (14.0-in), LED, AntiGlare display panel: SVA HD+ UWVA Display Hinge Kit (includes left and right display hinges) Display enclosure (includes wireless antenna - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 29
Plastics Kit Item Component Plastics Kit (1) SIM card slot cover (for WWAN SKU) (2) SIM card insert (for non-WWAN SKU - customer non-removable) Rubber antenna cover (not illustrated) Mass storage devices Description Solid-State Drive (SATA III) 512-GB 512-GB, TLC 256-GB, SED, OPAL2 256-GB, - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 30
non-PFC), 2-prong 65-W HP Smart AC adapter, 4.5 mm, EM 65-W HP Smart AC travel adapter NOTE: Use with cable 736697-001. 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People's Republic of China 65-W HP Smart AC adapter Smart AC adapter dongle, 7.4mm Power cord (3-pin, black, 1.83 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 31
in Taiwan For use in Thailand For use in the United Kingdom Power cord (1.0 m, 2-pin) For use in Japan Screw Kit Cable, detachable, with tips NOTE: Use with travel adapter 693716-001. Docking station Cable lock docking station Adapters: Docking connector to ethernet (RJ-45)/VGA DisplayPort to HDMI - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 32
● Flat-bladed screw driver ● Torx T8 screw driver ● Phillips P0 and P1 screw drivers ● Non-marking pry tool Service considerations The following sections only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 33
be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 34
voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V be properly grounded when touching a component or field service tools, such as cutters, screw drivers, and circuitry. ● Turn off power and input signals before inserting - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 35
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 36
computer. See Service tag on page 14 for details. This chapter provides removal and replacement procedures. Make special note of each screw size and location during removal and replacement. Unlocking the device and disabling Always On Remote Management (select HP devices only) HP Touchpoint Manager - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 37
Full hinge-up display, touch, for models with WWAN Full hinge-up display, touch, for models without WWAN Display panels (35.6-cm [14.0-in], anti-glare, Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 38
disengage the bottom of the bezel from the display (2), and then remove the bezel from the display. 28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 39
e. Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure. The display bezel is available using spare part number 739568-001 on models with a webcam and 748015-001 on models without a - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 40
display panel to the display enclosure. ● 781959-001 - 35.6-cm (14.0-in), LED, AntiGlare display panel, UWVA ● 784476-001 - 35.6-cm (14.0-in), LED, AntiGlare display panel, SVA HD+ b. Rotate the top of components. 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 41
is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 36). Remove - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 42
following image. IMPORTANT: To prevent rocking, be sure to use the correct sequence when installing the screws. 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 43
down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices a table and the display hanging down. NOTE: Be sure to support the display when removing the screws. 2. Disconnect the WWAN antennas cables - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 44
the display hinges off the display enclosure (2). Reverse this procedure to reassemble and install the display assembly. 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 45
is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 46
on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. the computer. 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 47
3. Lift the battery out of the computer. NOTE: In the locked position there will be no red color shown in the latch slot. Component replacement procedures 37 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 48
on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. system board. 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 49
2. Remove the drive (2) by pulling it away from the connector. NOTE: mSATA drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the mSATA drive. Component replacement procedures 39 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 50
new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > Drivers & Software 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the computer. If - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 51
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures 41 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 52
not interchangeable. Description HP lt4112 LTE/HSPA+ Gobi 4G Module HP hs3110 HSPA+ Mobile Broadband Module HP lt4211 LTE/EV-DO down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 53
3. Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 54
Adapter 756749-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter device functionality, and then contact technical support. Before removing the WLAN module, 2. Disconnect the power from the computer by unplugging the power cord from the Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 55
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 56
from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 31). 5. Remove the battery (see Battery on page 36). 6. Remove the memory module (see Memory module on page 40). Remove the - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 57
2. Release and disconnect the following connectors and cables: ● Release the keyboard connector (1) and remove the cable (2). ● Release the backlight connector (3) and remove the cable (4). 3. Position the computer open and on its side. Component replacement procedures 47 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 58
4. Insert a screw driver or similar thin tool into the keyboard release opening under the memory module, and then press on the back of the keyboard until the keyboard this procedure to install the keyboard. 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 59
is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 60
3. Remove the four Phillips PM2.0×2.5 screws (1) that secure the ForcePad to the computer, and then lift the ForcePad from the computer (2). Reverse the removal procedures to install the ForcePad. 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 61
is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Bottom cover (see Bottom cover on page 31) 5. Remove - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 62
on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. computer. 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 63
3. Rotate the bottom up the reader upward at an angle (1), and then remove it from the computer (2). Reverse the removal procedures to install the smart card board. Component replacement procedures 53 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 64
(1). 2. Remove the Phillips PM2.0×3.0 screw (2) that secures the power connector cable to the computer. 3. Lift the power connector from the computer (3). Reverse this procedure to install the power connector. 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 65
is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Bottom cover (see Bottom cover on page 31) 5. Remove - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 66
shows the replacement thermal material locations. Thermal paste is used on the heat sink (1) and the processor (2). 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 67
module (see Memory module on page 40) ● WWAN module (see WWAN module on page 42) ● WLAN module (see WLAN module on page 44) ● Heat sink (see Heat sink/fan assembly on page 55) Remove the system board: 1. Disconnect the following cables: ● (1): Power connector ● (2): Speaker Component replacement - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 68
narrow end of the board. 4. Lift the right side of the system board up at an angle (2). 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 69
5. Pull the system board away from and out of the computer (3), making sure the connectors on the side of the board are clear of the computer. Use the following image to determine all Mylar locations on the system board. Reverse this procedure to install the system board. Component replacement - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 70
on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. board. 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 71
is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 72
on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. the speakers. 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 73
Plastics Kit includes both the SIM slot insert for use in models with WWAN and the SIM slot cover for use in models without WWAN. Service technicians must remove the system board to remove the SIM slot cover. SIM slot insert (WWAN models) The SIM slot insert, used on WWAN models - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 74
2. To remove the SIM slot cover, you must first remove the system board, and then pull the cover out of the SIM slot. 64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 75
the amount of system and extended memory. NOTE: Use extreme care when can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: screen, press esc, and then follow the on-screen instructions. To exit Computer Setup menus, choose one of the - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 76
screen, and then follow the on-screen instructions. - or - Use the tab key and HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 77
external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 78
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, and then press enter. 68 Chapter 6 Computer Setup (BIOS) and MultiBoot in Windows - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 79
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 80
the amount of system and extended memory. NOTE: Use extreme care when can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: screen, press esc, and then follow the on-screen instructions. To exit Computer Setup menus, choose one of the - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 81
screen, and then follow the on-screen instructions. - or - Use the tab key and HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 82
external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 83
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 84
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 85
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Using HP Sure Start (select models only) 75 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 86
and extended memory. NOTE: Setup only if USB legacy support is enabled. To start Computer HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power instructions. 76 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 87
Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 88
external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 89
installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful when the HP logo appears, press f9 to enter the Boot Device Options menu. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 90
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 80 Chapter 8 Computer Setup (BIOS), TPM, and - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 91
of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility takes effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 92
● Use the arrow keys to select Exit > Ignore Changes and Exit, and then press enter. -Or- ● Use the arrow keys to select Exit > Exit Discarding Changes. Click Yes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 93
you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test. NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device There are - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 94
for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the text box, enter the product name, and then click Go. - or - Click Find Now to let HP automatically detect your product. 4. Select your - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 95
drive ● Create system restore points NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support. NOTE: HP recommends that you print the recovery - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 96
the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 97
use Windows Startup Repair to fix problems that might prevent Windows from starting instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support drivers, software, and utilities from the - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 98
system and HP programs and drivers that were instructions. Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 99
.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet screen instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 100
instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 101
Troubleshoot, then select Advanced Options, and then select Startup Repair. 5. Follow the on-screen instructions . NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Windows Help and Support HP programs and drivers that - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 102
from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate a full install of the operating - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 103
keyboard to the keyboard dock before beginning any recovery support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 104
the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media. ◦ The creation process - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 105
option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 106
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 107
dock before beginning these steps. 1. Insert the HP Recovery support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 108
panel on the left side of the window, and then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be sure AC power is connected to the computer before you begin this procedure. 98 Chapter 14 Backing up, restoring, and recovering in Ubuntu Linux - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 109
However, depending on the drivers and software installed on your computer, you may need slightly more than 4 GB of space. HP recommends that you use Backup Now. 4. Follow the on-screen instructions. Restoring the original factory state NOTE: Be sure AC power is connected to the computer before you - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 110
backup. You can manually back up your information service is recommended, since it is an easy way to keep your backups off-site and safe. Restoring your data files The Deja Dup Restore Tool allows you to restore your data files. NOTE: Be sure AC power instructions on the screen. 6. - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 111
) 1.59 cm 0.63 in Height (touch) 1.71 cm 0.67 in Weight Non-touch (Equipped with one memory module, WLAN module, and mSATA drive) 1.51 kg 3.33 lbs Touch (Equipped with one memory module, WLAN module, and mSATA drive) 1.69 kg 3.73 lbs Input power Operating voltage and current 18.5 V dc - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 112
ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 17.6 cm 31.2 cm 35.7 cm up to 16.8 million 200:1 (typical) 250 nits (typical) 6.93 in 12.28 in 14.06 in 0.197 × 0.197 mm HD+ (1600 x 900) RGB vertical - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 113
ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 17.6 cm 31.2 cm 35.7 cm up to 16.8 million 200:1 (typical) 300 nits (typical) 6.93 in 12.28 in 14.06 in 0.197 × 0.197 mm HD+ (1920 x 1080) RGB vertical - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 114
°F) 176°F) 176°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 104 Chapter 15 Specifications - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 115
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 116
to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. 2. Complete one of the following: ● Remove and retain clear, and then follow the on-screen instructions to continue. 106 Chapter 16 Statement of memory volatility - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 117
memory retain data when power is removed? What is the How is data input into this purpose of this memory? memory? How is this memory write this memory and is available on the HP website; go to http://www.hp.com/ support, and select your country. Select Drivers & Nonvolatile memory usage - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 118
this memory store customer data? Intel Management 1.5 MBytes or 5 Yes Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 119
instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions BIOS architecture, but supports much of the legacy recovery software. HP has provided options upgrade or downgrade the OS. 3. Where does the UEFI BIOS reside? The UEFI BIOS resides on a flash memory - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 120
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 110 Chapter 16 Statement of memory volatility - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 121
for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ● The appliance coupler must meet the mechanical - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 122
for evaluation in the country or region where it will be used. 5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 123
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 124
part numbers 20 AC adapter/battery light 13 audio, , 77 computer specifications 101 connector power 13 connectors, service considerations 22 D default settings, part numbers 18, 30 DisplayPort identifying 13 docking connector identifying 13 Driver Recovery DVD, creating 85 using for restore 88 - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 125
HP PC Hardware Diagnostics (UEFI) using 83 HP Recovery Disc Creator, using 85 HP Recovery Manager correcting boot problems 97 starting 96 HP Recovery media creating 93 recovery 96 HP support, USB 65, 70, 76 lights AC adapter/battery 13 caps lock 8 microphone mute 8 num lock 8 power memory service - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 126
power requirements 3 primary storage 1 processors 1 product name 1 security 3 serviceability 5 video 2 wireless 2 product name 1 R recover options 95 recovery 92 discs 94, 96 HP Recovery Manager 95 media 96 starting 96 supported information, displaying 81 system memory, removing personal data from - HP EliteBook Folio 1040 | Maintenance and Service Guide - Page 127
W webcam identifying 6 spare part number 27 webcam light, identifying 6 webcam/microphone module removal 29 spare part number 18 Windows Refresh 92 Reset 92 system restore point 93, 94 Windows 7 operating system DVD creating 85 using for restore 88 Windows 7 operating system media creating 85 using
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HP EliteBook Folio 1040 G2 Notebook PC
Maintenance and Service Guide