HP Indigo 3500 HP Color LaserJet 3500 and 3700 Series Printers - User Guide
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- HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 1
hp color LaserJet 3500 and 3700 use series printer - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 2
- HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 3
hp color LaserJet 3500 and 3700 series printer User Guide - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 5
date of purchase, and description of the problem. You can also find support on the Internet at http://www.hp.com. Click the support & drivers block. Software utilities, drivers, and electronic information Visit: http://www.hp.com/clj3500_software for the HP Color LaserJet 3500 series printer or http - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 6
to use the HP toolbox. See Using the hp toolbox. HP support and information for Macintosh computers Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Visit: http://www.hp.com/go/mac-connect for products designed specifically for - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 7
LaserJet 3700n printer 5 HP color LaserJet 3700dn printer 6 HP color LaserJet 3700dtn printer 6 Printer features ...7 Walk around ...10 Printer software ...11 Printer drivers ...11 Software for networks ...12 Utilities ...13 Print media specifications ...16 Supported paper weights and sizes 16 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 8
...52 Configuring TCP/IP parameters 52 Disabling network protocols (optional 57 4 Printing tasks Controlling print jobs ...60 Source ...60 Type and Size ...60 Priority for print settings ...61 Gaining access to printer driver settings 61 Selecting paper ...63 Paper to avoid ...63 Paper that can - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 9
...96 Using the hp toolbox ...97 Supported operating systems 97 Supported browsers ...97 To view hp toolbox ...97 HP toolbox sections ...98 Other links ...98 Status tab ...98 Troubleshooting tab ...98 Alerts tab ...98 Documentation tab ...99 Advanced Printer Settings window 99 HP toolbox links - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 10
log ...182 Printer response problems 183 Printer control panel problems 187 Color printing problems ...188 Incorrect printer output ...190 Guidelines for printing with different fonts 191 Software application problems 192 Print quality troubleshooting 193 Print quality problems associated with - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 11
inside the printer 194 Print quality troubleshooting pages 194 Calibrating the printer ...195 Appendix A Supplies and accessories Spare parts and supplies availability 197 Ordering from the embedded Web server (for printers with network connections) ...197 Appendix B Service and support Hewlett - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 12
Enabling the language font DIMM 226 Checking DIMM installation 226 Installing an hp Jetdirect print server card in the hp color LaserJet 3700 series printer ...228 To install an HP Jetdirect print server card 228 Glossary Index x ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 13
1 Printer basics This chapter contains information on becoming familiar with the printer features. The following topics are covered: ● Quick access to printer information ● Printer configurations ● Printer features ● Walk around ● Printer software ● Print media specifications ENWW 1 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 14
see http://www.hp.com/support/clj3700. Setting up the printer Getting Started Guide-Step-by-step instructions for installing and setting up the printer. HP Jetdirect Print Server Administrator's Guide-Instructions to configure and troubleshoot the HP Jetdirect print server. Accessory and Consumable - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 15
the printer User Guide-Detailed information for using and troubleshooting the printer. Available on the CD-ROM that came with the printer. Online Help-Information about printer options that are available from within the printer drivers. To view a Help file, access the online Help through the printer - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 16
LaserJet 3500 printer The HP Color LaserJet 3500 printer is a four-color, laser printer that prints 12 pages per minute (ppm) in both monochrome (black and white) and color. ● Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of various paper types and sizes or - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 17
that prints 16 pages per minute (ppm) in both monochrome (black and white) and color. ● Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of various paper types and sizes or 10 envelopes and a 250-sheet paper feeder (Tray 2) that supports various paper sizes. It - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 18
features of the HP Color LaserJet 3700n printer, automatic 2-sided (duplex) printing, and a total of 128 MB of SDRAM. HP color LaserJet 3700dtn printer The HP Color LaserJet 3700dtn printer includes the features of the HP Color LaserJet 3700dn printer, plus an additional 500-sheet paper feeder (Tray - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 19
and Apple Macintosh printer drivers. Supported printer Not applicable. personalities ● Graphic display on control panel. ● Enhanced control panel help. ● HP toolbox (a web application for status and troubleshooting information). ● Windows PC and Apple Macintosh print drivers. ● Embedded Web server - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 20
2-sided printing on HP Color LaserJet 3700dn and 3700dtn printers. ● Optional 500-sheet paper feeder that supports letter and A4 paper sizes (Tray 3). ● Optional 500-sheet paper feeder (Tray 3) that supports letter and A4 paper sizes; standard on the HP Color LaserJet 3700dtn printer (Tray - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 21
Connectivity Supplies HP Color LaserJet 3500 series printer HP Color LaserJet 3700 series printer ● Hi-Speed Universal serial bus (USB) 2.0 cable interface. ● HP Jetdirect en3700 external print server; standard on the HP Color LaserJet 3500n printer. ● HP Web Jetadmin software. ● Standard, - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 22
paper) 3 Tray 2 (250 sheets of standard paper) 4 Tray 1 5 front door 6 printer control panel 7 output bin extender, for use with B5 (JIS), B5 (ISO), and 216 by 356 mm (8.5 by 14 in) paper 8 output bin 9 DIMM access door (available on the HP Color LaserJet 3700 series printer) Back and side view - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 23
For a list of printer drivers, updated HP printer software, and product support information for the HP Color LaserJet 3500 series printer, go to http://www.hp.com/support/clj3500. For the HP Color LaserJet 3700 series printer, go to http://www.hp.com/support/clj3700. Printer drivers Printer drivers - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 24
for the latest drivers during software installation, download them for the HP Color LaserJet 3500 series printer from http://www.hp.com/go/clj3500_software. For the HP Color LaserJet 3700 series printer, go to http://www.hp.com/go/clj3700_software. Additional drivers The following drivers are not - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 25
For information about Linux support, go to http://www.hp.com/go/linux. Utilities The HP Color LaserJet 3500 series printer and the HP Color LaserJet 3700 series printer are equipped with several utilities that make it easy to monitor and manage the printer on a network. ENWW Printer software 13 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 26
troubleshooting information ● viewing online documentation ● printing internal printer pages You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP toolbox - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 27
-based system for use with the Apple management tool. See PostScript drivers that http://www.hp.com/go/ come with the Mac OS webjetadmin for the latest ● HP toolbox - a Web HP Web Jetadmin software application for checking ● HP Jetdirect Printer printer status and settings Installer - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 28
designed for use with HP Color LaserJet printers. This printer can detect transparencies that were not designed for use with HP Color LaserJet printers. For more information, see Print quality menu. The following table lists the standard sizes of paper that the printer supports in Tray - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 29
500 sheets (8.3 by 11.7 in) (16 to 28 lb bond) (75 g/m2; 20 lb bond) 1 Capacity can vary depending on media weight and thickness, and environmental conditions. Automatic 2-sided printing (available on some models of the HP LaserJet 3700 series printer)1 Automatic 2-sided printing Dimensions - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 30
Manual 2-sided printing. Any of the supported paper sizes and types listed for printing from Tray 1 can be manually duplexed. See 2-sided (duplex) printing for more information. 18 Chapter 1 Printer basics ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 31
about the printer and print jobs. The following topics are covered: ● Control panel overview ● Control panel menus ● Menu hierarchy ● Information menu ● Paper handling menu ● Configure device menu ● Diagnostics menu ● Changing printer control panel configuration settings ● Using the printer control - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 32
display and the lights on the lower part of the control panel. The Ready, Data, and Attention lights provide at-a-glance information about the state of the printer, and they alert you to printing problems. The display shows more complete status information, as well as menus, help information, and - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 33
paused or waiting for errors to be cleared. A critical error has occurred. Printer requires attention. Printer is not processing or receiving data. No conditions exist that require attention. Flashing Printer is attempting to stop printing and go offline. This is usually due to a user's request to - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 34
printer and tell you how to respond. The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and yellow). When a non-HP print from a computer You can also access the printer control panel from a computer by using the HP toolbox or the Settings page of the embedded - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 35
the printer driver, see Printer software. You can also control the printer by changing settings in the printer control panel. Use the control panel to access printer features not supported by the printer driver or software application. Use the control panel to configure trays for paper size and - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 36
PAGE (available for the HP Color LaserJet 3700 series printer) PRINT DEMO PRINT FILE DIRECTORY (available for the HP Color LaserJet 3700 series printer) PRINT PCL FONT LIST (available for the HP Color LaserJet 3700 series printer) PRINT PS FONT LIST (available for the HP Color LaserJet 3700 series - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 37
Configure Device PRINTING PRINT QUALITY COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX (available for the HP Color LaserJet 3700dn and 3700dtn printer models) DUPLEX BINDING (available for the HP Color LaserJet 3700dn and 3700dtn printer models) OVERRIDE A4/LETTER MANUAL FEED COURIER - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 38
RECOVERY RAM DISK (available for the HP Color LaserJet 3700 series printer) Language I/O TIMEOUT PAGE BUFFERING PARALLEL INPUT (available for the HP Color LaserJet 3700 series printer) EIO 1 (available for the HP Color LaserJet 3700 series printer) RESTORE FACTORY SETTINGS POWERSAVE RESET SUPPLIES - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 39
DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH SENSORS paper path test MANUAL SENSOR TEST COMPONENT TEST PRINT/STOP TEST ENWW Menu hierarchy 27 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 40
list. Prints a count of all media sizes that have passed through the printer; lists whether they were 1-sided (simplex) , 2-sided (duplex), monochrome (black and white), or color; and reports the page count. Available for the HP Color LaserJet 3700 series printer. Prints a demonstration page. Prints - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 41
menu Note The paper handling menu allows you to configure trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. If you have used previous HP LaserJet printers, you might be accustomed to configuring Tray 1 to first mode or to - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 42
is loaded, or to print a letter-size job on A4 when no letter-size paper is loaded. The default is NO. ON OFF The default is OFF. Setting it to ON makes MANUAL FEED the default for jobs that do not select a tray. You can override this setting in the printer driver. 30 Chapter 2 Control panel - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 43
you to change the printable area of A4 paper so that eighty 10-pitch characters may be printed on a single line. The default is NO. Available for the HP Color LaserJet 3700 series printer. Allows you to select to print PS (emulated PostScript) error pages. The default is OFF. Available for the - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 44
is NO. SUPPRESS BLANK PAGES sets whether jobs using PCL that include blank form feeds will automatically suppress the blank pages. YES indicates that form feeds will be ignored if the page is blank (available for the HP Color LaserJet 3700 series printer. Print quality menu This menu allows you to - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 45
sided and 2-sided image alignment. The default for Source is TRAY 2. The default for the sub-items ADJUST TRAY 1, ADJUST TRAY 2, and ADJUST TRAY 3 is 0. If a tray is configured to PLAIN or ANY SIZE, and the print job does not specify the media type, the printer will adjust the print quality for the - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 46
resets all of the values to OFF. Performs all printer calibrations to optimize print quality. Prints a cleaning page to be used for cleaning the printer. This page contains instructions for processing the cleaning page. See Cleaning the printer for more information. After the cleaning page is loaded - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 47
like trays in some previous HP printers.) The default for USE REQUESTED TRAY is EXCLUSIVELY. The default for MANUALLY FEED PROMPT is ALWAYS. PS DEFER MEDIA affects how paper is handled when printing from an Adobe PS print driver. ENABLED uses HP's paper handling. Disabled uses the Adobe PS paper - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 48
(available for the hp color LaserJet 3700 series printer) for more information. Determines printer behavior when the system generates an Auto Continuable error. The default is ON. ON automatically continues printing after 10 seconds. OFF pauses printing. Press to continue printing. See Auto continue - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 49
A list of available languages appears. Description Sets whether the printer will configured. AUTO allows the printer to determine the optimal RAM disk size based on the amount printer uses USB 1.1 or Ethernet 10 base T. The default is OFF (available for the HP Color LaserJet 3500 series printer - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 50
Available for the HP Color LaserJet 3700 series printer. See Enhanced I/O (EIO) configuration (hp color LaserJet 3700 series printer only) for more data, to reset the printing environment, and to return all default settings to factory defaults. However, this menu does not restore HP Jetdirect - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 51
allows you or a service representative to run tests that can help identify and solve problems with the printer. Menu item PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH SENSORS paper path test MANUAL SENSOR TEST COMPONENT TEST PRINT/STOP TEST Description This - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 52
will not automatically select another tray when you indicate that a specific tray should be used. Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty. ● Manually Feed. If you select ALWAYS (the default value), the system always displays a prompt before - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 53
TRAY BEHAVIOR. 8. Press to highlight MANUALLY FEED PROMPT. 9. Press to select MANUALLY FEED PROMPT. 10. Press or to select ALWAYS or UNLESS LOADED. 11. Press to set the behavior. 12. Press MENU. PowerSave time The adjustable PowerSave time feature reduces power consumption when the printer has been - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 54
detect the type of print job and configure its personality to accommodate that job. ● PCL configures the printer to use Printer Control Language. ● PS configures the printer to use PostScript emulation. To set the personality 1. Press MENU to enter the MENUS. 2. Press to highlight Configure Device - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 55
● OFF pauses the print job any time the printer displays an error message and until you press . To set the auto continue 1. Press MENU to enter the MENUS. 2. Press to highlight Configure Device. 3. Press to select Configure Device. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 56
. ● STOP causes the printer to pause printing until you replace the used supply or press , which allows the printer to print while continuing to display the warning. To set supplies low reporting 1. Press MENU to enter the MENUS. 2. Press to highlight Configure Device. 3. Press to select Configure - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 57
The option to set the default language appears when the printer is turned on for the first time. As you scroll through the available options, the list appears in the language that is highlighted. When the list appears in the language desired, press to set the language. You can also change the - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 58
Using the printer control panel in shared environments Note If your printer is shared with other users, adhere to the following guidelines to ensure successful printer printer output. ● Be aware that switching printer personalities, such as Emulated PostScript or PCL, affects the printed output - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 59
how to configure certain network parameters on the printer. The following topics are covered: ● USB configuration ● Parallel configuration (hp color LaserJet 3700 series printer only) ● Enhanced I/O (EIO) configuration (hp color LaserJet 3700 series printer only) ● Network configuration ENWW 47 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 60
support USB connections. The USB port is on the back of the printer. Connecting the USB cable Plug the USB cable into the printer. Plug the other end of the USB cable into the computer. 1 2 Note USB port connection 1 USB port 2 USB connector You cannot connect the printer to one computer using - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 61
more information, see Printer drivers. Factory settings support automatic switching between the parallel port and one or more network connections on the printer. If you are experiencing problems, see Network configuration. ENWW Parallel configuration (hp color LaserJet 3700 series printer only) 49 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 62
to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides network managers with remote printer management and troubleshooting through the HP Web Jetadmin software. Installation of these cards and network configuration - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 63
, use HP Web Jetadmin. To obtain HP software for UNIX/Linux networks, visit HP Customer Care online at http://www.hp.com/support/net_printing. For other installation options supported by the HP Jetdirect print server, see the HP Jetdirect Print Server Administrator's Guide included with printers - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 64
server, see Using the embedded Web server (hp color LaserJet 3700 series printer only). For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Print Server Administrator's Guide. The guide comes with printers in which an - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 65
to save the setting. 13. Press MENU to return to the Ready state. Manually configuring TCP/IP parameters from the printer control panel Use manual configuration to set an IP address, subnet mask, default gateway, syslog server, and idle timeout. Setting an IP address 1. Press MENU to enter the MENUS - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 66
highlight EIO 1. 7. Press to select EIO 1. 8. Press to highlight TCP/IP. 9. Press to select TCP/IP. 10. Press to select CONFIG METHOD. 11. Press to highlight MANUAL. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to highlight SUBNET - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 67
Press to select EIO 1. 8. Press to highlight TCP/IP. 9. Press to select TCP/IP. 10. Press to select CONFIG METHOD. 11. Press to highlight MANUAL. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to highlight SYSLOG SERVER. 16. Press - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 68
is set to AUTO. Use the following procedure to set a specific speed: 1. Press MENU to enter the MENUS. 2. Press to highlight Configure Device. 3. Press to select Configure Device. 4. Press to highlight I/O SUBMENU. 5. Press to select I/O SUBMENU. 6. Press to highlight EIO 1. 7. Press to select EIO - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 69
on the HP Color LaserJet 3500 printer. If you disable TCP/IP, you will lose the connection to the printer's embedded Web server page. To disable IPX/SPX Do not disable this protocol if Windows 95/98, Windows NT, Me, 2000, and XP systems will be printing to the printer using IPX/SPX. 1. Press MENU to - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 70
Configure Device. 3. Press to select Configure Device. 4. Press to highlight I/O. 5. Press to select I/O. 6. Press to highlight EIO 1. 7. Press to select EIO 1. 8. Press to highlight DLC/LLC. 9. Press to select DLC/LLC. 10. Press to select ENABLE. 11. Press to highlight OFF. 12. Press to select OFF - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 71
how to perform basic printing tasks. The following topics are covered: ● Controlling print jobs ● Selecting paper ● Configuring trays ● Printing on special media ● 2-sided (duplex) printing ● Special printing situations ● Managing memory (hp color LaserJet 3700 series printer only) ENWW 59 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 72
selected in the software or the printer driver override settings selected in the control panel. Note Source Printing by Source means you choose a specific tray from which you want the printer to pull paper. The printer tries to print from this tray, no matter what type or size is loaded in - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 73
do not override settings available anywhere else in the printing software. ● Default printer driver settings. The default printer driver settings determine settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes, as described above - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 74
, click Save Custom Settings. These settings are saved as the Custom option. To use the new settings, you must select the Custom option every time you open a program and print. 1 Access to default printer settings might be restricted, and therefore, the settings might be unavailable. 62 Chapter - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 75
before buying it in large quantities. Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service. This service is not covered by the HewlettPackard warranty or service agreements. Paper to avoid The printer can handle - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 76
temperatures of the HP Color LaserJet 3500 and 3700 series printer image fusers. Select paper that can tolerate temperatures of 190° C (374° F) for 0.1 second. HP produces a selection of paper that is designed for the HP Color LaserJet 3500 and 3700 series printer. ● Do not use letterhead paper with - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 77
the specifications for duplex printing. (See Supported paper weights and sizes.) The instructions below are for configuring the trays at the printer control panel. You can also configure the trays from your computer by accessing the embedded Web server. See Using the embedded Web server (hp color - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 78
will look for and print from the tray set to ANY SIZE or ANY TYPE. Use the ANY CUSTOM setting when the size of the paper on which you want to print does not exactly match the size of the paper specified in the document you are printing. The printer will look for an exact size match. If it - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 79
up to 100 sheets of paper or 10 envelopes. It provides a convenient way to print envelopes, transparencies, custom-size paper, or other types of paper without having to unload the other trays. Loading paper into Tray 1 Avoid adding print media to Tray 1 while the printer is printing, or jams can - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 80
4. Slide the width guides slightly wider than the print media. ? Note 5. Place print media into the tray with the side to be printed up, and the top, short edge in first. If you are printing on two sides, see 2-sided (duplex) printing for loading instructions. ? 68 Chapter 4 Printing tasks ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 81
until they lightly touch the print media stack on both sides without bending it. Make sure the print media fits under the tabs on the width guides. ? CAUTION Wait for the printer to finish printing before closing Tray 1 (optional). Closing the tray before the printer finishes can cause jams. 7. If - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 82
To load envelopes into Tray 1 1. Open Tray 1. 2. Slide out the tray extender and, if necessary, open the additional tray extender. 3. Set the paper width guides. ? 70 Chapter 4 Printing tasks ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 83
on the guides. ? Note Printing envelopes 1. If Tray 1 is configured for a specific size, use the printer control panel to set the paper size for Tray 1 to match the size envelope you are printing. 2. Specify Tray 1 or select the paper source by size in the printer driver. 3. If your software does - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 84
2 holds up to 250 sheets of standard paper. Tray 2 adjusts for many sizes. Optional Tray 3 holds up to 500 sheets of standard paper. Tray 3 attaches underneath Tray 2. Tray 3 accepts letter- and A4-size paper. When Tray 3 is properly installed, the printer detects it and lists Tray 3 as a choice in - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 85
the back of the tray, press the blue ridges and slide the length guides until the arrow symbol points to the size you are loading. Note 5. Load the paper into the tray. If this is special paper such as letterhead, load it with the side to be printed down and the top edge toward - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 86
6. Push down on the stack of paper to lock the metal lift plate into place. Make sure that the stack of paper is flat and that the paper is below the height tabs. 7. Slide the tray back into the printer. 74 Chapter 4 Printing tasks ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 87
Loading paper into Tray 3 1. Pull the tray out of the printer and remove any paper. 2. Raise the output bin extension. 3. Adjust the length guides. For letter-size paper, raise the blue rear stop. For A4-size paper, lower the blue rear stop. ENWW Configuring trays 75 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 88
as far as possible. For A4-size paper, press the blue ridges, on the outside of the side width guides, inward as far as possible. Note 5. Load the paper into the tray. If this is special paper, such as letterhead, load it with the side to be printed down and the top edge toward - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 89
6. Make sure the stack of paper is flat in the tray at all four corners, and keep it below the height tabs. 7. Slide the tray back into the printer. ENWW Configuring trays 77 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 90
problems. ● Use only overhead transparencies recommended for use in this printer. HewlettPackard recommends using HP Color LaserJet Transparencies with this printer. HP products are designed to work together for optimum printing results. ● In either the software application or the printer driver - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 91
, do not use paper that is heavier than the media specification recommended for this printer. Doing so can cause misfeeds, paper jams, reduced print quality, and excessive mechanical wear. However, some heavier media, such as HP Cover Stock, can be safely used. ENWW Printing on special media 79 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 92
, and top, short edge in first. Recycled paper This printer supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Specification Guide. Hewlett-Packard recommends that recycled paper contain no more than - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 93
2-sided printing. (For instructions, see the online Help for the printer driver.) ● Select the appropriate 2-sided printing options in the printer driver software. 2-sided printing options include page and binding orientation. ● 2-sided printing is not supported for certain media types, including - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 94
-edge binding, click the Flip Pages Up check box. Manual 2-sided printing The HP Color LaserJet 3500 series printer does not have automatic 2-sided (duplex) printing. If you want to print on two sides (duplex) on paper other than the supported sizes or weights (for example, paper heavier than 105 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 95
side down, bottom in first. For Tray 2 (250-sheet tray) or Tray 3 (500-sheet tray), load the letterhead paper with the first side up, top edge toward the back of the tray. 2. Open the printer driver. 3. Select the appropriate size and type. 4. If printing on heavy paper or very thin paper, select - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 96
Do not discard any blank sheets from the printed stack. 9. If prompted by a message at the control panel, press . If total sheets exceed the Tray 1 capacity for manual duplex jobs, feed the top 100 sheets first and press . When prompted, feed the next 100 sheets and press . Repeat as necessary until - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 97
size paper, see the online Help for that application. Note Stopping a print request You can stop a print request by using the printer control panel or using your software application. For instructions on how to stop a print request from a computer on a network, see the online Help for the specific - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 98
been sent to the printer through your software, they might be waiting in a print queue (for example, in Windows Print Manager). See the software documentation for specific instructions on canceling a print request from the computer. If a print job is waiting in a print queue (computer memory) or - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 99
server cards. The printer uses 168-pin, nonparity, synchronous DRAM memory modules. Extended data output (EDO) DIMMs are not supported. If memory problems occur when you are printing complex graphics, you can make more memory available by removing downloaded fonts, style sheets, and macros from - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 100
88 Chapter 4 Printing tasks ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 101
5 Managing the printer This chapter describes how to manage the printer. The following topics are covered: ● Printer information pages ● Using the embedded Web server (hp color LaserJet 3700 series printer only) ● Using the hp toolbox ENWW 89 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 102
LaserJet 3700 series printer) ● PCL or PS font list (available on the HP Color LaserJet 3700 series printer) ● registration page ● paper path test page ● event log ● print quality troubleshooting page Printer information pages for the HP Color LaserJet 3500 series printer are available in English - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 103
help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages. 1. Press MENU to enter the MENUS. 2. Press to highlight Information. 3. Press to select Information. 4. Press to highlight PRINT CONFIGURATION. 5. Press - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 104
-ROM that came with the printer. This page can also be printed using the HP toolbox. 1. Press MENU to enter the MENUS. 2. Press to highlight Information. 3. Press to select Information. 4. Press to highlight PRINT DEMO. 5. Press to select PRINT DEMO. The message Printing... DEMO PAGE appears on the - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 105
or PS font list (available for the hp color LaserJet 3700 series printer) Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM.) 1. Press MENU to enter the MENUS. 2. Press to - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 106
● view and change the printer control panel menu configuration ● view and print internal pages ● receive notification of printer and supplies events ● view and change network configuration ● view support content that is specific to the current state of the printer To use the embedded Web server, you - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 107
of the window. To visit any website, you must have Internet access. ● Event log. This page shows a list of all printer events and errors. ● Usage page. This page shows a summary of the number of pages the printer has printed, grouped by size and type. ● Device Information. This page also shows the - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 108
and support information specific to your printer. ● Order Supplies. Click this link to connect to the HP website and order genuine HP supplies, such as print cartridges and paper. ● Product Support. Connects to the support site for the HP Color LaserJet 3500 series printer and the HP Color - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 109
. ● View troubleshooting information. ● View online documentation. ● Set up pop-up alerts (Windows only). You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. You must perform a complete software installation to use the HP toolbox - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 110
toolbox sections The HP toolbox software contains the following sections: ● Status tab ● Troubleshooting tab ● Alerts tab ● Documentation tab ● Advanced Printer Settings window Other links Each page in the HP toolbox contains links to the HP website for product registration, product support, and for - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 111
tab contains links to these information sources: ● User Guide. Contains the information about the printer usage, warranty, specifications, and support that you are currently reading. The user guide is available in both HTML and PDF format. ● Install Notes. Contains late-breaking information about - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 112
to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network using anything other than an HP Jetdirect print server. HP toolbox links The HP toolbox links at the left of the screen provide links to the following - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 113
6 Color This chapter describes how the printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Managing color ● Matching colors ENWW 101 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 114
of all printable colors. HP ImageREt 2400 HP ImageREt 2400 is a technology that provides the best color print quality without having to change printer driver settings or make trade-offs between print quality, performance, and memory. ImageREt 2400 produces photorealistic images. HP ImageREt 2400 has - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 115
) are the inks used by a printing press. The process is often called four-color printing. CMYK data files are typically used by and originate from graphic arts (printing and publishing) environments. The printer will accept CMYK colors through the PS printer driver. The printer color-rendering of - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 116
gray color treatment, halftones, and edge enhancements used for each element in a document. For more information, see your printer driver online Help. Automatic is the default setting and is recommended for printing all color documents. The Manual color adjustment option allows you to adjust the - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 117
both trapping and adaptive halftoning. For the HP Color LaserJet 3500 series printer, the following levels are available: ● printing business graphics. ● Device instructs the printer to print RGB data in raw device mode. To render photographs properly with this selection, you must manage image - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 118
: ● print media ● printer colorants (inks or toners for example) ● printing process (inkjet, press, or laser technology for example) ● overhead lighting ● personal differences in perception of color ● software applications ● printer drivers ● PC operating system ● monitors ● video cards and drivers - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 119
7 Maintenance This chapter describes ways to maintain your printer. The following topics are covered: ● Managing supplies ● Replacing supplies and parts ● Cleaning the printer ● Configuring e-mail alerts ENWW 107 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 120
can verify the life expectancy by checking the print cartridge life. See Checking the print cartridge life for more information. Approximate replacement intervals for supplies for the hp color LaserJet 3500 series printer The following table lists the estimated replacement intervals for supplies and - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 121
to vary. To order supplies online, go to http://www.hp.com/support/clj3700. Checking the print cartridge life You can check the print cartridge life using the printer control panel, the embedded Web server, printer software, HP toolbox, or HP Web Jetadmin software. Check the supplies gauge on the - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 122
their design or control their quality. Service or repair required as a result of using a non-HP print cartridge will not be covered under the printer warranty. If you use a non-HP print cartridge, HP cannot ensure the accuracy of certain features. If the non-HP print cartridge was sold to you as - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 123
let you know whether a cartridge is a genuine HP print cartridge. If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, see HP fraud hotline. HP fraud hotline Call the HP fraud hotline (1-877-219-3183, toll-free - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 124
the HP Color LaserJet 3500 series printer at http://www.hp.com/support/clj3500 and for the HP Color LaserJet 3700 series printer at http://www.hp.com/support/clj3700. Hewlett-Packard recommends the use of HP products in this printer. Use of nonHP products may cause problems requiring service that - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 125
Note The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays a REPLACE CARTRIDGE message. The control panel display also indicates the color that - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 126
from the bag. Place the used print cartridge in the bag for recycling. CAUTION 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge from side to side. Do not touch the shutter or the surface of the roller. 5. Remove the orange shipping - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 127
guide for recycling instructions. 9. If you are using a non-HP print cartridge, check the printer control panel for further instructions. For additional help, go to http://www.hp.com/support/clj3500 for the HP Color LaserJet 3500 series printer or to http://www.hp.com/support/clj3700 for the HP - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 128
. Do not touch the top of the transfer unit or the contacts on the left side of the transfer unit. 2. Grasp the right blue handle. Press and hold down the blue button. Slightly lift the right side of the transfer unit. 116 Chapter 7 Maintenance ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 129
left blue handle and lift to remove the transfer unit from the printer. For information on how to properly dispose of the used transfer unit, go to http://www.hp.com/recycle. 4. Using handles, remove the new transfer unit from the bag. Use the blue handles on both sides to hold the transfer unit - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 130
6. Guide the left side of the transfer unit into the front door of the printer. Insert the two pegs on the count. 11. On the printer control panel, press to highlight YES, and then press to select it. The transfer unit count is reset and the printer is ready to use. 118 Chapter 7 Maintenance ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 131
past the end-of-life message, the transfer kit count must be reset using the printer control panel. Please note that the end-of-life message is provided as a customer service, and printing past it is likely to result in print quality degradation in the near future. Once the transfer kit count has - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 132
To replace the fuser 1. Turn the printer off. 2. Open the lower rear door (rear output bin). WARNING! The fuser will be hot. Wait 10 minutes before proceeding. 3. Slide out the lower rear door (rear output bin) tray extender. 120 Chapter 7 Maintenance ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 133
). 5. Place your thumbs on the blue ridges (near the warning label) and, using fingers, pull up on the blue latches. Note 6. Pull the fuser out of the printer. For information on how to properly dispose of the used fuser, go to http://www.hp.com/ recycle. ENWW Replacing supplies and parts 121 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 134
7. Remove the new fuser from the bag. 8. Hold the fuser with your thumbs on the blue ridges and fingers on the blue latches. Push both sides of the fuser into the printer. 9. Press the black ridges on the front of the fuser until the fuser clicks into place. 122 Chapter 7 Maintenance ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 135
10. Rotate the green levers to the up position. 11. To reattach the lower rear door (rear output bin), hold the door at a 45º angle, and fit the peg into the round hole on the right side. ENWW Replacing supplies and parts 123 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 136
(rear output bin). Note Note After replacing the fuser, you must also replace the pickup roller. See To replace the pickup roller for instructions. To replace the pickup roller The printer should still be turned off. 1. Remove Tray 2 and place it on a flat surface. 124 Chapter 7 Maintenance ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 137
. 3. Pull down gently on the pickup roller to remove the left peg of the pickup roller from the printer. Note 4. Remove the new pickup roller from the bag. For information on how to properly dispose of the used pickup roller, go to http://www.hp.com/recycle. ENWW Replacing supplies and parts 125 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 138
5. Hold the blue side of the pickup roller, and insert the left peg into the round hole in the printer. 6. Push in on the pickup roller while lifting up on the right side of the pickup roller, so the pin goes into the hole and - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 139
press to select it. The fuser count is reset and the printer is ready to use. If you want to continue printing past the end-of-life message, the fuser kit count must be reset using the printer control panel. Please note that the end-of-life message is provided as a customer service, and printing - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 140
1. If you are not still in the MENUS, navigate to PRINT QUALITY using the above instructions. 10. At the printer control panel, press to highlight PROCESS CLEANING PAGE. 11. Press to select PROCESS CLEANING PAGE. The printer control panel displays the message Cleaning.... The cleaning process takes - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 141
e-mail alerts Note If your host software does not support e-mail, this feature might not be available on the HP Color LaserJet 3500 series printer. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 142
130 Chapter 7 Maintenance ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 143
Common causes of paper jams ● Clearing paper jams ● Paper handling problems ● Troubleshooting information pages ● Printer response problems ● Printer control panel problems ● Color printing problems ● Incorrect printer output ● Software application problems ● Print quality troubleshooting ENWW 131 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 144
correctly? If you cannot find solutions to printer problems in this guide, see http://www.hp.com/support/ clj3500 for the HP Color LaserJet 3500 series printer and http://www.hp.com/support/ clj3700 for the HP Color LaserJet 3700 series printer. For additional information on installation and setup - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 145
. Warning messages Warning messages inform you of data and print errors. These messages typically alternate with the Ready or Status messages and remain displayed until the button is pressed. If CLEARABLE WARNINGS is set to JOB in the printer's configuration menu, these messages are cleared by - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 146
output bin) or load paper that is supported for auto-duplexing. See Supported paper weights and sizes A 2-sided print job has been sent to the printer while the lower rear door (rear output bin) is open. For the HP Color LaserJet 3700dn and 3700dtn printer models only. Close the lower rear door - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 147
but was unsuccessful because the file system is full. 1. Printing may continue. 2. To remove this message from the display, press . 3. If the message reappears, there might be a problem with the software application. 1. Use HP Web Jetadmin software to delete files from the Flash Memory and try - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 148
is turned on to show that permanent storage is being made ready for use. No action necessary. The cartridge is either not installed or not correctly installed in the printer. Press for help. or See Changing print cartridges for more information. The fuser is either not installed or not correctly - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 149
side of the 2-sided print job. See Manual 2-sided printing for more information. Paper is in Tray 1, but a job sent requires a specific paper type and size that is not currently available. Tray 1 is empty and no other tray is available. Press to print from the tray. or Press for help. or See - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 150
. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs required as a result of using non-HP supplies is not covered under HP warranty. To continue printing, press . The first pending job will be cancelled. The printer has detected that - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 151
key to resume printing. The printer is performing a Paper Path Test. No action necessary. A firmware upgrade is in process. No action necessary. Do not turn off the printer. The printer is in the process of clearing data. The printer is in the Powersave mode. Any button press or the receipt - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 152
FONT LIST Printing... MENU MAP Printing... PQ troubleshooting Printing... REGISTRATION PAGE PRINTING STOPPED To continue press Printing... SUPPLIES STATUS Printing... USAGE PAGE Processing... Processing... INTERMITTENT MODE alternates with For help press Description Recommended action The printer - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 153
a file to a non-existent directory). 1. Printing may continue. 2. To remove this message from the display, press . 3. If the message reappears, there might be a problem with the software application. For the HP Color LaserJet 3700 series printer only. The printer received a PJL file system command - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 154
currently loaded might not be supported. CAUTION Use only transparencies specified for use with HP Color LaserJetprinters. Noncompatible transparencies can damage the printer. See the HP LaserJet Printer Family Print Media Specification Guide. 1. Remove all non-compatible transparencies - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 155
TRANSFER KIT For help press Description Recommended action The identified print cartridge is nearing the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP. To override, press . 1. Order the identified print cartridge. 2. Press to continue. or Press for help. See - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 156
for more details. The printer has detected that a non-HP supply is currently installed and (override) was pressed. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs required as a result of using non-HP supplies are not covered under - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 157
are not engaged. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs required as a result of using non-HP supplies are not covered under HP warranty. To continue printing, press . The first pending print job will be cancelled. Open and - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 158
after clearing all pages and exiting Help, contact HP Support. There is a jam inside the upper rear door, the upper rear door was opened during printing, or the door has been left open and a print job was sent to the printer. Close the upper rear door. Press for help. or See Clearing paper jams - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 159
when an EIO device is installed. 1. Press to continue printing. Note A loss of data will occur. 2. If the message persists, contact HP Support. The printer's USB buffer has overflowed during a busy state. 1. Press to continue printing. Note A loss of data will occur. 2. If the message persists - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 160
, contact HP Support. For the HP Color LaserJet 3700 series printer only when an EIO device is installed. 1. Press to continue printing. Note A loss of data will occur. 2. If the message persists, contact HP Support. 1. Load the paper as instructed. 2. Press to print. 3. If the incorrect size was - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 161
not make full use of all memory installed. or 1. Turn the printer off. 2. Verify that all SDRAM meets specifications and is correctly seated. 3. Turn the printer on. 4. If the problem persists, call HP support. For the HP Color LaserJet 3500 series printer only. Contact HP support. ENWW Control - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 162
If the problem persists, replace the firmware DIMM. 1. Turn the printer off and then back on. 2. If the message persists, contact HP support. 1. Press to continue. 2. If the message persists, turn the printer off and then back on. 3. If the message persists, contact HP Support. A printer fan error - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 163
printer off and then back on. 3. If a 68.0 error persists, contact HP Support. 4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive. 5. For 68.1 errors that persist, contact HP Support. A non-volatile storage device is full. Press to clear the message. Printing - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 164
Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing paper jams. Note Paper jam locations (shown without optional Tray 3) 1 output bin 2 paper path 3 Tray 1 input 4 trays 5 duplex path 6 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 165
9. Press to select OFF. 10. Press MENU to return to the Ready state. To improve print speed and increase memory resources, you might want to disable paper jam recovery. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted. ENWW Paper jams 153 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 166
Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them. 154 Chapter 8 Problemsolving ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 167
jams1 Cause Solution Paper does not meet HPrecommended paper specifications. Use only paper that meets HP specifications. See Supported paper weights and sizes. A supply item is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 168
the print paper. Paper should be stored in the original packaging in a controlled environment. 1 If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider. For more information, see http://www.hp.com/support/clj3500 for the HP Color LaserJet 3500 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 169
Clearing paper jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1 1. Remove the paper from the tray. ? 2. Grasp the jammed paper by both corners and pull. ? ENWW Clearing paper jams 157 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 170
3. Reinsert the paper in Tray 1. ? 4. Confirm that the paper guides are against the paper without bending it and that the paper does not extend above the fill tabs. ? 5. Press to resume printing. 158 Chapter 8 Problemsolving ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 171
3 and place it on a flat surface. If the jammed paper is visible, remove it from Tray 3. 2. If the paper is not visible, check inside the printer in the top of the tray opening. Remove any paper. 3. Pull out Tray 2 and place it on a flat surface. ENWW Clearing paper jams 159 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 172
check inside the printer in the top of the tray opening. Remove any paper. 6. Replace Tray 2 and optional Tray 3. Note Use Tray 1 and the lower rear door (rear output bin) when printing on heavier paper. See Printing on special media for more information. 7. Press to resume printing. 160 Chapter - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 173
upper rear door The message 13.XX.YY JAM INSIDEUPPER REAR DOOR can appear on the printer control panel if the upper rear door is open. Make sure the upper rear door is closed when printing. 1. Remove any paper visible in the top output bin. ? 2. Open the upper rear door. 3. Remove any - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 174
4. Close the upper rear door. 5. If no paper is visible, open the lower rear door (rear output bin). 6. Press down on the green levers and remove the paper. Return the green levers to the up position after removing the page. 162 Chapter 8 Problemsolving ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 175
7. Close the lower rear door (rear output bin). 8. If printing does not resume, press . ENWW Clearing paper jams 163 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 176
not in the down position. If the green pressure levers are down, they can cause a jam message to display on the printer control panel. 2. If the paper is visible, press down on the green levers and remove the paper. Return the green levers to the up position after removing the paper, and - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 177
door (rear output bin) tray extender. 5. Remove the lower rear door (rear output bin) by lifting and pulling the right side of the door while pressing the tab with the ridges on the left side of the door. 6. Place your thumbs on the blue ridges (near the warning label), and - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 178
paper. If the paper tears, make sure that all paper fragments are removed from the paper path before you resume printing. 10. Hold the fuser with your thumbs on the blue ridges and your fingers on the blue latches. Push both sides of the fuser into the printer. 166 Chapter 8 Problemsolving ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 179
11. Press the black ridges on the front of the fuser until the fuser clicks into place. 12. To reattach the lower rear door (rear output bin), hold the door at a 45º angle, and fit the peg into the round hole on the right side. ENWW Clearing paper jams 167 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 180
13. Press the ridges on the tab on the left side of the door, and fit the peg into the round hole. 14. Close the lower rear door (rear output bin). Turn the printer on. 168 Chapter 8 Problemsolving ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 181
Jam inside the lower rear door (rear output bin) 1. Open the lower rear door (rear output bin). 2. Press down on the green levers and remove the paper. 3. Lift the green levers, and close the lower rear door (rear output bin). 4. If printing does not resume, press . ENWW Clearing paper jams 169 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 182
Jam inside the front door 1. Open the front door. CAUTION Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of the transfer unit. 2. Remove the magenta and yellow print cartridges. 170 Chapter 8 Problemsolving ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 183
roller wheel toward the rear of the printer to advance the paper. Remove any paper. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 4. Replace the magenta and yellow print cartridges. 5. Close the front door. ENWW Clearing - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 184
Note Jam in the duplexer This message appears for HP Color LaserJet 3700dn and 3700dtn printer models only. The printer control panel displays the message 13.XX.YY JAM REMOVE TRAY 2. 1. Remove Tray 2 and place it on a flat surface. 2. Remove any paper in the top - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 185
4. Remove any jammed paper. 5. Push the metal paper-access plate (duplex pan) up until it locks in place. 6. Replace Tray 2. 7. Press to resume printing. ENWW Clearing paper jams 173 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 186
outlined in the HP LaserJet Printer Family Print Media Specification Guide. For ordering information, see Supplies and accessories. For paper specifications for this printer, see Supported paper weights and sizes. Paper handling problems Issue Printer feeds multiple sheets Cause The tray - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 187
is not configured correctly for the tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. Printer pulls from incorrect tray You are using a driver for a different printer. Use a driver for this printer. The specified tray is empty - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 188
for the tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper. Manual feed prompt is set to ALWAYS. The printer will always prompt - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 189
that the optional installed 500-sheet feeder assembly is correctly attached to the printer. The paper size is not configured correctly for the tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 190
software application or printer driver. Use the printer control printer does not support the envelopes being used. See Supported paper weights and sizes or the HP LaserJet Printer Family Print Media Specification Guide. Tray 1 is configured for a size other than envelopes. Configure Tray 1 size - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 191
printer. Use only paper that meets the HP paper specifications for this printer. See Supported paper weights and sizes. Paper is damaged or in poor condition. Remove paper from the tray and load paper that is in good condition. Printer is operating in an Verify that the printing excessively - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 192
the paper is supported for 2-sided printing. See Supported paper weights and sizes. If the paper is not supported, see Manual 2-sided printing. The printer driver is not set up for 2-sided printing. Set up the printer driver to enable 2-sided printing. See Gaining access to printer driver settings - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 193
Troubleshooting information pages From the printer control panel, you can print pages that can help diagnose printer problems. The procedures for printing the following information pages are described here: ● paper path test page ● registration page ● event log Paper path test page The paper path - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 194
the SET REGISTRATION menu. 12. Press to highlight PRINT TEST PAGE. 13. Press to select PRINT TEST PAGE. 14. Follow the instructions on the printed page. Event log The event log lists the printer events, including printer jams, service errors, and other printer conditions. 1. Press MENU to enter the - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 195
problems The following table lists common printer response problems and suggested solutions for resolving them. Printer response problems Issue Cause Solution No display message The printer on/off button is in the off position. Verify that the printer is on. Fans may run while the printer - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 196
manual for additional information. The PS (PostScript Emulation) personality is not selected. Select PS or AUTO for the printer language. See Changing printer control panel configuration settings. The correct driver is not selected in the software application or printer driver. Select the driver - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 197
but is not receiving data Cause Solution The printer Ready indicator light is not lit. Press STOP to return the printer to the Ready state. The front door is not closed properly. Close the front door firmly. A printer message other than Ready appears on the printer control panel. See Control - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 198
source receptacle is Connect the printer to a not working correctly. different power receptacle. The paper requested is not supported for automatic 2sided printing. Make sure manual 2-sided printing is enabled. See Gaining access to printer driver settings. 186 Chapter 8 Problemsolving ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 199
lit, and there are no pages printing. Buffered data exists in the printer. Press to print the buffered data using current control panel settings and activate the new control panel settings. Unable to select Tray 3 (optional 500-sheet paper feeder) If the printer is on a network, another user may - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 200
your software application. Select the correct printer driver. No color appears on the configuration page. Contact HP support. The paper does not meet the specifications for this printer. See the HP LaserJet Printer Family Print Media Specification Guide. Go to http://www.hp.com/ support/clj3500 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 201
. The software application may interpret extremely dark colors as black. If so, avoid using extremely dark colors. For the HP Color LaserJet 3700 series printer only. 1. In the printer driver's Color tab, in the Color Options section, select Manual. 2. Click Settings. 3. In Manual Color Options - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 202
correct printer driver. selected. Unable to print all characters in a symbol set The correct font is not selected. Select the correct font. The correct symbol set is not selected. Select the correct symbol set. The selected character or symbol is not supported by the software application. Use - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 203
the lower rear door (rear output bin) and send the print job again. The printer engine needs to be cleaned. Clean the printer. See Cleaning the printer. If the problem persists, see Print quality troubleshooting. Guidelines for printing with different fonts ● The 80 internal fonts are available - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 204
for the not support color. software application. Color mode is not selected in the software application or printer driver. Select Color mode instead of Grayscale or Monochrome mode. Printer driver does not recognize Tray 3 or the duplex printing accessory The correct printer driver is not - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 205
Printer Family Print Media Specification Guide. For the HP Color LaserJet 3500 series printer, go to http://www.hp.com/support/clj3500. For the HP Color LaserJet 3700 series printer, go to http://www.hp.com/support/clj3700. For downloadable manuals, select Manuals. ● The transparencies you are using - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 206
● toner specs on the page ● vertical streaks or bands on the page To correct these types of problems, clean the printer. See Cleaning the printer. Print quality troubleshooting pages Use the built-in print quality troubleshooting pages to help diagnose and solve print quality problems. 1. Press MENU - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 207
printer. 1. Press MENU to enter the MENUS. 2. Press to highlight Configure Device. 3. Press to select Configure Device. 4. Press to highlight PRINT QUALITY. 5. Press to select PRINT QUALITY. 6. Press to highlight CALIBRATE NOW. 7. Press to select CALIBRATE NOW. ENWW Print quality troubleshooting - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 208
196 Chapter 8 Problemsolving ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 209
stopped. Ordering from the embedded Web server (for printers with network connections) Use the following steps to order printing supplies directly through the embedded Web server (see Using the embedded Web server (hp color LaserJet 3700 series printer only)). 1. In the Web browser on the computer - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 210
J3258B J7942A J6061A J6035B J6072A Printer supplies for the HP Color LaserJet 3500 series printer Q2670A 198 Appendix A Supplies and accessories Type/size Synchronous 256 MB DIMM (SDRAM) Optional 500-sheet paper feeder (Tray 3) HP Jetdirect 615n internal print server (10/100-TX Ethernet - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 211
C2936A Q2419A Type/size Cyan print cartridge for the HP Color LaserJet 3500 series printer Yellow print cartridge for the HP Color LaserJet 3500 series printer Magenta print cartridge for the HP Color LaserJet 3500 series printer Image transfer kit Image fuser kit (110-127V) Image fuser kit (220 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 212
paper (A4) HP LaserJet paper (letter) HP LaserJet paper (A4) HP LaserJet Printer Family Print Media Specification Guide PCL/PJL Technical Reference Package For downloadable versions, go to http://www.hp.com/support/ clj3500 or http://www.hp.com/ support/clj3700. When connected, select Manuals. 200 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 213
fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 214
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship during its useful life (end of life is indicated by a printer control panel low-life message). This - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 215
for one year or until the printer control panel indicates a low-life message, whichever occurs first. This warranty does not cover products that have been modified, refurbished, remanufactured, misused, or tampered with in any way. This limited warranty gives you specific legal rights. You may have - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 216
. The hardware maintenance covers a 1 to 3 year period from date of the HP product purchase. The customer must purchase HP SupportPack within 90 days of the HP product purchase. For more information, contact the HP Customer Care Service and Support group. 204 Appendix B Service and support ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 217
optional Tray 3 and ship separately. 3. Use the original shipping container and packing material, if possible. If you have already disposed of the printer packing material, contact a local mailing service for information about repacking the printer. HP recommends insuring the equipment for shipment - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 218
206 Appendix B Service and support ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 219
the size and weight, amount of power needed and used, and noise output of the printer. The specifications also describe how the printer's different operating modes affect power consumption, heat output, and noise output. Physical dimensions Product Height HP Color LaserJet 3500 series printer - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 220
These values are subject to change. For current information, see http://www.hp.com/ support/clj3500 for the HP Color LaserJet 3500 series printer and http://www.hp.com/ support/clj3700 for the HP Color LaserJet 3700 series printer. PowerSave default activation time is 30 minutes. Acoustic emissions - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 221
RH 0 to 2600 m (0 to 8530 ft) These values are subject to change. For current information, see http://www.hp.com/ support/clj3500 for the HP Color LaserJet 3500 series printer and http://www.hp.com/ support/clj3700 for the HP Color LaserJet 3700 series printer. ENWW Specifications information 209 - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 222
210 Appendix C Printer specifications ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 223
with the limits for a Class B digital device, pursuant to Part 15 of the equipment is not installed and used in accordance with the instructions, it may cause harmful interference to the printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 224
of this printer. This U.S. registered service mark of HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free takeback program is available in over 48 countries/regions. Multi-lingual program information and instructions are included in every new HP LaserJet print - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 225
and Recycling Program. Recycled paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Specification Guide. This product is suitable for the use of recycled paper according to DIN 19309. Material restrictions - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 226
See http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/ environment. 214 Appendix D Regulatory information ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 227
Regulatory Model Number:3) Product Options: HP Color LaserJet 3500 BOISB-0302-01 All conforms to the following Product Specifications: SAFETY: IEC 60950:1999 3130, Australia European Contact Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 228
HP Color LaserJet 3700/3700n/3700dn/3700dtn BOISB-0302-00 Including Q1321A, Q1322A, Q1323A, Q1324A Q2486A - Optional 500-Sheet Input Tray All conforms to the following Product Specifications European Contact Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 229
Name: Regulatory Model Number Jetdirect en3700 External Print Server J7942A conforms to the following Product Specifications: SAFETY: EN60950 (1992) +A1,A2, Victoria 3130, Australia European Contact Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 230
the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance normal user operation. Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 231
annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet 3500, 3500n, 3700, 3700n, 3700dn, 3700dtn -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 232
220 Appendix D Regulatory information ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 233
memory and print server cards Printer memory Note Note Note The HP Color LaserJet 3700 series printer has three, dual in-line memory module (DIMM) slots. For maximum flexibility in DIMM support, the formatter is designed with three 168-pin DIMM slots and a fourth 100-pin DIMM slot. Use these DIMM - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 234
Installing memory and font DIMMs CAUTION You can install more memory for the printer, and you can also install a font DIMM to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet. Static electricity can damage DIMMs. When handling DIMMs, either wear an - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 235
gently prying it with a flat-bladed screwdriver. Remove the door by pulling the door toward the back of the printer. 4. Loosen the screws that hold the formatter door on the printer. Remove the formatter door. 5. Remove the DIMM from the antistatic package. Locate the alignment notches on the bottom - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 236
the notches on the DIMM with the bars in the DIMM slot. 7. Firmly press the DIMM straight into the slot. Close the locks on each side of the bars in the slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM. 8. Align the formatter door in the tracks at the bottom - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 237
9. Replace the DIMM access door by inserting the tabs on the door into the slots on the printer. Swing the door shut. 10. Reconnect the power cable and USB/parallel cable. 11. Turn the printer on. 12. If you installed a memory DIMM, go to Enabling memory. If you installed a language font DIMM, go - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 238
printer driver for the font DIMM to work properly. To enable fonts from the PCL 6 printer driver for Windows 1. On the Start menu, point to Settings, and click Printers. 2. Select this printer select the installed DIMM. 8. Click OK. 9. Print a configuration page. See Configuration page. Checking DIMM - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 239
3. Check the Installed Personalities and Options section on the configuration page and compare it with the configuration page printed before the DIMM installation. 4. If the amount of recognized memory has not increased: The DIMM may not be installed correctly. Repeat the installation procedure. The - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 240
Installing an hp Jetdirect print server card in the hp color LaserJet 3700 series printer You can install an HP Jetdirect print server card in the base model printer, which comes with an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. 2. Disconnect all power and - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 241
Loosen and remove the two retaining screws holding the cover for the EIO slot onto the printer, and then remove the cover. You will not need these screws and cover again. 4. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 242
should also print. If it does not print, uninstall and reinstall the print server card to ensure that it is completely seated in the slot. 8. Perform one of these steps: Choose the correct port. See the computer or operating system documentation for instructions. Reinstall the software, choosing the - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 243
Two-way data transmission. A receptacle for holding printed pages. printing on both sides of a sheet of paper. Abbreviation for "Enhanced Input/Output." A hardware interface used for adding an internal print server, network adaptor, hard disk, and other plug-in functionality for HP printers. Software - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 244
or other media. Various shades of gray. A halftone pattern uses differing sizes of ink dots to produce a continuoustone image such as a photograph. HP product for network printing. Software that allows desktop access to printer functions. HP trademarked Web-based printer control software that lets - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 245
personality pixel PJL PostScript PPD printer driver RAM raster image render ROM A person who manages a network. Temporary printer memory used to hold page data while the printer creates an image of the page. A type of computer cable often used to connect printers directly to a computer rather than - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 246
unit tray Materials used by the printer that are used up and must be replaced. Supply items for the printer are the four print cartridges, the transfer image on the printed media. The black plastic belt that transports the paper inside the printer and transfers the toner from the print cartridges - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 247
24 overview 19 printer personalities 42 using in shared environments 46 controlling print jobs 60 D printing 92 font list printing 93 G grayscale printing 104 H HP fraud hotline 111 HP Jetdirect print servers installing 228 HP toolbox using 97 HP Web Jetadmin checking toner level 110 using - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 248
204 manual 2-sided printing 82 media colored paper 78 envelopes 78 glossy paper 78 heavy paper 79 HP HP 110 managing 108 non-HP 110 replacing 112 storing 110 print quality menu 32 print server card installing 228 printer drivers 11 printer information pages 90, 194 printer personalities 42 printing - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 249
laser safety 218 laser safety for Finland 219 service agreements 204 software applications 15 components and drivers 11 for networks 12 special situations custom-sized paper 85 different first page 85 stopping a print request 85 subnet mask 53 supplies ordering 197 replacement intervals 108 supplies - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 250
238 Index ENWW - HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 251
- HP Indigo 3500 | HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 252
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