HP Integrity Superdome SX1000 Recovering Windows Server 2008 on HP Integrity S - Page 22

Windows Recovery Environment (Windows RE), Starting Windows RE using the HP Reinstallation Media

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the ASR set to a hard drive, wait for the first reboot before connecting that hard drive to the server. Windows Recovery Environment (Windows RE) Windows Recovery Environment (Windows RE) is an extensible recovery platform based on the Windows Preinstallation Environment (Win PE). Windows RE is the starting point for several system recovery tools. Some of the benefits of these tools include: • reduced support costs • diagnostics and repair logs • their usefulness as part of a recovery platform Starting Windows RE using the HP Reinstallation Media To start Windows RE from the HP Reinstall media, complete the following steps: 1. Insert the HP Reinstallation media into the system's DVD drive. 2. Restart system and boot from the DVD drive into the WinPE environment. 3. Click the Advanced button to start a command prompt. 4. Enter N (for No) at the "Start Networking" prompt (to disallow network connections). 5. Go to this directory: x:\sources\recovery 6. Run recenv.exe. 7. Select Keyboard Localization at the System Recovery Options panel. 8. Choose the operating system to repair and click Next. 9. Select the desired recovery tool from the list displayed. Available tools include: • Startup Repair (run startrep.exe) • System Restore (restore point required) • Windows Complete PC Restore (backup required) • Command Prompt (run cmd.exe) 10. Select Shutdown or Restart when done. Using Windows RE with the Microsoft Product Support Services (PSS) Wizard The Windows RE provides a Microsoft Product Support Services (PSS) wizard that can be used with the Microsoft PSS support team. To run this PSS wizard, complete the following steps: 1. Insert the HP Reinstallation media into the system's DVD drive. 2. Restart system and boot from the DVD drive into the WinPE environment. 3. Click the Advanced button to start a command prompt. 4. Enter Y (for Yes) at the "Start Networking" prompt (to allow a network connection to Microsoft PSS). 5. Go to this directory: x:\sources\recovery 6. Run psswiz.exe. 7. Follow the on-screen instructions and connect to the MS help desk as needed. ResQme ResQme is an advanced support tool designed by HP support to troubleshoot system problems when all other recovery options fail. ResQme enables HP Support to gather critical information even if the system is down and cannot be booted. ResQme is an extensible job handler written in Python that runs in the "Advanced Console." Each job is an independent operation that collects and displays data pertaining to the failed system. These jobs include inspecting disks, accessing registry data, and gathering files to perform troubleshooting operations. 22 Recovery Options for HP Integrity Servers Running Windows Server 2008

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the ASR set to a hard drive, wait for the first reboot before connecting that hard drive to the
server.
Windows Recovery Environment (Windows RE)
Windows Recovery Environment (Windows RE) is an extensible recovery platform based on the
Windows Preinstallation Environment (Win PE). Windows RE is the starting point for several
system recovery tools. Some of the benefits of these tools include:
•
reduced support costs
•
diagnostics and repair logs
•
their usefulness as part of a recovery platform
Starting Windows RE using the HP Reinstallation Media
To start Windows RE from the HP Reinstall media, complete the following steps:
1.
Insert the HP Reinstallation media into the system's DVD drive.
2.
Restart system and boot from the DVD drive into the WinPE environment.
3.
Click the
Advanced
button to start a command prompt.
4.
Enter
N
(for No) at the “Start Networking” prompt (to disallow network connections).
5.
Go to this directory:
x:\sources\recovery
6.
Run
recenv.exe
.
7.
Select
Keyboard Localization
at the System Recovery Options panel.
8.
Choose the operating system to repair and click
Next
.
9.
Select the desired recovery tool from the list displayed. Available tools include:
•
Startup Repair (run
startrep.exe
)
•
System Restore (restore point required)
•
Windows Complete PC Restore (backup required)
•
Command Prompt (run
cmd.exe
)
10.
Select
Shutdown
or
Restart
when done.
Using Windows RE with the Microsoft Product Support Services (PSS) Wizard
The Windows RE provides a Microsoft Product Support Services (PSS) wizard that can be used
with the Microsoft PSS support team. To run this PSS wizard, complete the following steps:
1.
Insert the HP Reinstallation media into the system's DVD drive.
2.
Restart system and boot from the DVD drive into the WinPE environment.
3.
Click the
Advanced
button to start a command prompt.
4.
Enter
Y
(for Yes) at the “Start Networking” prompt (to allow a network connection to
Microsoft PSS).
5.
Go to this directory:
x:\sources\recovery
6.
Run
psswiz.exe
.
7.
Follow the on-screen instructions and connect to the MS help desk as needed.
ResQme
ResQme is an advanced support tool designed by HP support to troubleshoot system problems
when all other recovery options fail. ResQme enables HP Support to gather critical information
even if the system is down and cannot be booted.
ResQme is an extensible job handler written in Python that runs in the “Advanced Console.”
Each job is an independent operation that collects and displays data pertaining to the failed
system. These jobs include inspecting disks, accessing registry data, and gathering files to perform
troubleshooting operations.
22
Recovery Options for HP Integrity Servers Running Windows Server 2008