HP Jetdirect 310x HP Jetdirect 175x Print Server - (English) User Guide
HP Jetdirect 310x - Print Server For Fast Ethernet Manual
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- HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 1
4. Configure and manage the print server 5. Troubleshoot the print server 6. Get support for the print server 7. Limited warranty for the print server 8. Specifications and regulatory statements for the print server General product information The HP Jetdirect 175x and 310x models are external print - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 2
of the product package The HP Jetdirect 175x and 310x products include: q print server module, with detachable mounting clip and mounting tape q power module q USB cable q HP Jetdirect CD (includes installation software, manuals, and troubleshooting) q Startup Guide poster ©2000, 2001, 2002 Hewlett - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 3
Basics Please click on a title to view a document. The Network Basics Tutorial A brief overview of: q Networks q Network Printing q Installing a Network Printer Tips on Getting Started Answers to common questions: q Which CD should I use? q Where do I find the printer driver? q When do I stop? - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 4
The Network Basics Tutorial This tutorial tells you about: q Networks q Network Printing q Installing a Network Printer Click the button to continue. - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 5
Section 1: Networks Click the button to continue. - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 6
: q Communicate -- send and receive e-mail, and participate in conferences q Share information -transfer files among systems, and get information from central databases q Share resources -- use shared printers, scanners, and servers - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 7
NETWORKS The problem is . . . . . . standalone computers have no way to talk to each other, so attempts at communication fail. - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 8
tie the computers together and allow them to communicate. (The most common type of local area network may also be referred to as an Ethernet LAN or an Ethernet.) Local area networks can be either wired (as shown here) or wireless. We will look at the different types in the next few - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 9
NETWORKS Wired LANs As the name implies, a wired LAN connects computers (and other network devices) physically, using wires. A typical LAN uses twisted-pair wiring (similar to telephone wiring) to connect each computer to a central hub. The hub transmits network communications between computers. - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 10
NETWORKS DETAIL Wiring: twisted-pair The most common wiring used for LANs is twisted-pair wiring, similar to the wiring used for telephones. This wiring connects the computers or other network devices to a central hub. The use of telephone-type wiring makes it easy for the persons who administer - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 11
- HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 12
NETWORKS DETAIL Wiring: thin coax An alternative to twisted-pair wiring is thin coaxial cabling, often called thin coax. This cabling is known as RG-58A or RG-58U cable, and has an impedance of 50 ohms. (It looks similar to the 75-ohm thin coaxial cable used in television installations, but the - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 13
NETWORKS DETAIL Computer connections For twisted-pair LANs: A desktop computer connects to a twisted-pair LAN through a network interface card (NIC) that resides in a slot in the computer, or through a similar interface built in to the computer itself. The RJ-45 plug of the network cable plugs into - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 14
- HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 15
the air in radiofrequency signals instead of through wires. This makes wireless LANs very flexible, and setup and reconfiguration are very easy. Communication speeds on wireless LANs, however, tend to be slower than mode and ad hoc mode; these are described in the detail pages (see below). - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 16
Click on these links for more details on wireless LAN topologies: q Detail: infrastructure mode q Detail: ad hoc mode q Detail: standalone peripheral connections q Detail: computer connections - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 17
NETWORKS DETAIL Infrastructure mode Terminology: Infrastructure mode is referred to as a "basic service set" (BSS). It's topology is sometimes called a "star topology", and it may also be called "enterprise mode" because it is the preferred topology for large - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 18
Terminology: Infrastructure mode is referred to as an "independent basic service set" (IBSS). It is sometimes called "peer-to-peer computer mode". Topology: In ad hoc mode the wireless devices on a network communicate directly with each other, and access points are not used. Ad hoc mode is used - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 19
to a peripheral, rather than connecting computers and other devices in a network. For instance, when a handheld computer connects with a walkup wireless printer, or when a mobile phone connects with a vending machine, the interactions between them are typical of a standalone computer talking to - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 20
many add-on cards the antenna protrudes slightly from the PC card slot.) Desktop PCs can have wireless networking, too. A typical arrangement is for an adapter in a desktop PC to contain a PC card slot, into which you plug the same kind of wireless networking card that you would use in a notebook - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 21
NETWORKS Mixed LANs Mixed LANs combine wired and wireless LANs, taking advantage of the strong points of each. For example, a mixed LAN can provide the flexible connections of wireless with the high overall throughput of a wired LAN. Such an arrangement makes it particularly easy for mobile workers - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 22
NETWORKS L is for Local The "local" in "local area network" means that the network is in a single location. A LAN can be small enough to serve a home office or a small business, or it can be large enough to serve a school, a hospital, or a substantial business or public office. It can cover several - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 23
't go to everybody, and your print job doesn't get printed simultaneously on all printers on the network. There are several addressing schemes for networks. Of these, the most popular is that of the Internet Protocol (IP). In addition to being used on the Internet, IP addressing can also be used for - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 24
configured into the access point. Authentication: Authentication verifies the identity of a user or device before the user or device is allowed to transmit onto the network. There are several different schemes of authentication that you might encounter when installing an HP Jetdirect print server - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 25
authenticate each other). r PEAP (Protected Extensible Authentication Protocol) -- a mutual authentication protocol that uses digital certificates for server authentication and passwords for client authentication. For additional security, the authentication exchanges are encapsulated within TLS - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 26
a mutual authentication protocol that uses digital certificates for server authentication and passwords for client authentication. For additional security and data privacy on your wireless network. Under WEP, you supply encryption keys that are used to encrypt the data stream. In addition, some of - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 27
keys for the network administrator. Wireless print server security: As you set up your wireless print server, the wireless setup wizard will make it easy to match the print server's security settings to those of your network. The wizard's help pages provide considerable detail on the process. - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 28
Section 2: Network Printing Click the button to continue. - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 29
don't need to make space for a printer q saves maintenance -fewer printers mean less bother all with little inconvenience to users. (In fact, shared printers may be more convenient: nobody has to go without a printer or change to a different computer just to print; and sharing may save enough money - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 30
gives you location flexibility. Using a print server, you can easily place your printers near your users, while keeping the network server out of the way in a central computer area. (You will see this application in the notes on the client/server topology, a couple of pages later in this tutorial.) - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 31
cord connects to a wall outlet to provide the print server's power. (We haven't shown the power cord in the illustration, just to keep the drawing simpler.) External print servers come in several different configurations to match the printer's data port (USB or parallel) and the type of network - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 32
and external models. Their connections are similar to the those of wired print servers, except that there is no network cable connection. (An antenna in the print server makes the radio-frequency connection to the wireless network.) The connection to the printer, whether by plugging the print server - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 33
refers to a topology where wireless devices communicate directly without going through an access point, while HP Jetdirect peer-to-peer printing refers to a computer's direct print path to a printer that does not go through a network server. HP Jetdirect peer-to-peer printing can be used on both - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 34
infrastructure and ad hoc (peerto-peer) wireless topologies.) - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 35
The second standard layout for network printing is the client/server topology. In this topology, a computer sends its print jobs to a network server, and the server sends the print jobs to the printer. In client/server printing, the network server manages the print jobs from several computers (the - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 36
- HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 37
PRINTING Printer drivers The printer driver is the last major component to consider in network printing. This driver is system software that converts a document in your computer to a form that makes sense for the printer. When you print from an application on your computer, it is the printer driver - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 38
Section 3: Installing a Network Printer Click the button to continue. - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 39
power. Print a test page. Do not connect the printer to your computer. (For detailed instructions, check your printer manual or setup poster.) Connect the print server -There are a couple of different cases to consider: q If you use an external print server: Switch off the printer's power. Connect - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 40
the printer's power cord. Plug the print server into its slot in the printer. Connect the network cable to the network connector on the print server. Plug in the printer's power cord. (For detailed instructions, check your print server manual or setup poster.) Note: For a wireless print server the - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 41
cable); we have omitted power cords from the illustration to keep the drawings simple. - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 42
a wireless print server, you will need to run the HP Jetdirect Wireless Setup Wizard before running the HP Install Network Printer Wizard. Running the Wireless Setup Wizard is an option that appears when you insert the HP Jetdirect CD into your Windows computer. The Wireless Setup Wizard guides you - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 43
available if running on a Windows NT/2000 network server) Operation Note: The next few paragraphs describe the operation of the installer software that resides on the HP Jetdirect CD. If you are using the network printer installer that resides on the printer's CD, the operation may be slightly - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 44
it for you. If you don't select the option to download a driver automatically from the Internet, you can download one manually before you run the installer. The HP support site at http://www.hp.com/cposupport/software.html has current drivers for most HP printers. q You may be able to find the - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 45
printer software for peer-to-peer printing from several computers, you will need to run the installer from each computer.) - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 46
Color Inkjet cp1160 HP Deskjet 5550 HP Officejet D series If your printer is not identified above, or you cannot locate your printer's CD, you should: q First, locate your printer's driver. (The summary on the preceding page should help you.) q Then, run the installer from the HP Jetdirect CD. Note - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 47
End of Network Basics tutorial - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 48
, click here for The Network Basics Tutorial. Which CD do I use? If you have both a printer CD and the Jetdirect CD, the steps below will help you decide which one to use. Step 1: Is the print server's network connection wireless or wired? q Wireless: Go to step 4. q Wired:Go to step 2. Step 2: Is - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 49
with selected HP Jetdirect products. HP Web Jetadmin is a feature-rich printer management tool. However, it is not required for network printer installation. Where do I find the printer driver? At some point late in the installation, the installer software needs to have the printer driver to - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 50
modem speeds. We think it's worth spending the time.) The HP support site at http://www.hp.com/go/get_software has current drivers for most HP printers. If your printer is an HP printer and you are running the installer from the HP Jetdirect CD in the Autoconfigure network settings for me mode, you - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 51
included USB cable, q plug in the power adapter, and q print a configuration (self-test) page. Use the instructions at either of the following locations: q The printed Startup Guide poster that is supplied with the print server. q On this web page below-the detailed instructions. 2. Install software - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 52
the print server hardware 1. Attach the print server to a 10Base-T (Ethernet) or 100Base-TX (Fast Ethernet) local area network by plugging a network cable into the RJ-45 connector on the rear end of the print server. 2. Attach the print server to the printer by plugging the Universal Serial Bus (USB - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 53
DC power cord from the power module-shipped with the print server-into the power connector on the rear end of the print server . Plug the power module into a power outlet. r Caution! Do not use the power module shipped with your print server with any other products! 4. Verify the print server's LEDs - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 54
from the attached printer. on the rear end of the print server. The page should Interpreting the configuration page and diagnosing problems If the page does not appear on the printer, or if it is unreadable, go to this Troubleshooting page, and then return to this User's Guide to continue with - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 55
6. You can use the clip attached to the bottom of the print server to mount it to the printer or to a table or wall. Use either the supplied sticky tape or the mounting screw holes. Or you can pull off the clip. Next, install software. ©2000, 2001, 2002 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 56
Interpreting the lights on the print server for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB q Power/Status light q 10 or 100 Link lights q USB light Power/Status Light Light Behavior Off On solid green - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 57
could indicate a faulty print server. On solid green USB is enabled and ready for use. This begins before the USB cable is connected. Blinking (green) Software fault occurred for the firmware. There is a valid USB device and connections, but the device is not supported. Make sure the attached - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 58
the problem: q Detach the USB cable and power cycle the print server (unplug it and plug it back in). If the USB LED is green and steady, then the print server is OK. If it is blinking amber, then the print server is faulty. q Try reconnecting the USB cable to the print server only, and power cycle - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 59
Interpreting the configuration page for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The configuration page (also called a self-test page or configuration plot) for a print server displays messages, network - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 60
General Jetdirect Information Provides general print server status and identification information. USB Port Information - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 61
Provides the current values for various security and access control parameters for the print server. Network Statistics Provides the current values for various network parameters monitored by the print server. TCP/IP Protocol Information Provides the current status and parameter values for the TCP - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 62
Resetting print server to factory defaults (cold reset) for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Once you configure the HP print server, the configuration settings are retained in memory unless you - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 63
r Printing a configuration page r Setting a new IP address r Resetting to factory-default settings Easiest basic configuration q Set up each Macintosh running MacOS (8.6 or later). Read the Jetdirect CD-ROM on a Macintosh system, select the file Network Printing.htm, and follow the instructions for - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 64
server's IP address, you will lose the connection to the print server. You can reconnect by pointing your browser at the new IP address. Protocols The following protocols, and protocol-specific configurations and tools, are supported by the print server. Use the HP Jetdirect Administrator's Guide - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 65
server.) Note: The print server supports both IPX/SPX direct mode (peer-to-peer) and [for 310x only, not for 175x] IPX/SPX in client/server mode with Novell NetWare servers. q DLC/LLC: [for 310x only, not for 175x] Can be enabled or disabled; otherwise there are no parameters to set on the Jetdirect - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 66
Techniques for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB q Printing a configuration page q Setting a new IP address q Resetting to factory-default settings Printing a configuration page: Briefly press - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 67
to set the IP address.) Verify the Subnet Mask and Default Gateway. Performing a cold reset (to factory defaults): Once you configure the print server, the configuration settings are retained in memory unless you manually reset them to factory defaults, as follows: 1. Unplug the power module from - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 68
Overview for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: q If your - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 69
(solid green)? If Yes, continue with the next question. Can you print a Jetdirect configuration page? Related topics: Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset) ©2000, 2001, 2002 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 70
? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The first step in troubleshooting your print server is to make sure that the attached printer is ready to receive a print job from the print server. To - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 71
ON and ONLINE? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Check the following items to make sure that your printer is online and ready to print. q Is the printer plugged in and switched on? Make - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 72
have a control panel display? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Is there a display panel on the front of your printer that provides messages about the printer's status? ©2000, 2001 Hewlett - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 73
Check your printer manual. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB There appears to be a printer error. Please refer to your printer manual for further information on how to correct the error, or - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 74
Does the control panel display on your printer show an error message? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 75
Check your printer manual. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB There appears to be a printer error. If the printer is still not online and does not show an error message on the control panel - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 76
your printer manual. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Please refer to your printer manual for further information on what the error means and how to correct it. (Note that your printer manual - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 77
Overview for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: q If your - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 78
(solid green)? If Yes, continue with the next question. Can you print a Jetdirect configuration page? Related topics: Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset) ©2000, 2001, 2002 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 79
green?) for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The print server connects to its printer via a USB cable. If the USB connection is working correctly, the USB light on the print server will be ON - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 80
ON solid green? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB USB port USB light Check the USB light on your print server. It should be ON solid green (bright green in color and glowing continuously - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 81
2. Check that both the printer and the print server are powered on. After checking the items above and making any necessary changes, is the USB now ON solid green? light ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 82
is the state of the USB light? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The behavior of the USB light indicates the status of the USB connection. If the USB light on your print server is not ON solid - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 83
-test finishes). Is the USB light now ON solid green? If yes, click on the Yes button to return to the Troubleshooting Overview page and continue with the next step of the troubleshooting procedure. If no, your print server has a problem that requires assistance from HP Jetdirect technical support - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 84
on the Yes button to return to the Troubleshooting Overview page and continue with the next step of the troubleshooting procedure. If no, but you are connected to a USB printer, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No button for - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 85
for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB If the USB light is blinking amber, there might be a hardware fault (for example, a short-circuit, faulty cable, or a printer drawing too much power). To - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 86
Overview for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: q If your - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 87
(solid green)? If Yes, continue with the next question. Can you print a Jetdirect configuration page? Related topics: Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset) ©2000, 2001, 2002 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 88
solid green or flickering irregularly?) for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The power/status light provides information on the state of the print server's power connection and on its physical - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 89
solidly on or flickering irregularly? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB power/status light power receptacle Check the power/status light on your print server. It should be ON, bright green - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 90
typical power module (to power source) power connector (to print server) 2. If necessary, try plugging the power module into a different power source. 3. Try a different power module/cable if one is available. After checking the items above and making any necessary changes, is the Power/Status - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 91
is the state of the Power/Status light? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The behavior of the power/status light indicates the status of the print server's power connection and its physical - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 92
OFF for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB If the power/status light is OFF, your power module may be faulty. Fixing this fault requires assistance from HP Jetdirect technical support; click on - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 93
/Status light blinking green regularly for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The power/status light should be either ON solid green (to indicate that print server power is OK and that the network - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 94
©2000, 2001, 2002 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 95
Power/Status light blinking amber for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Your print server has developed a fault. Fixing this fault requires assistance from HP Jetdirect technical support; click - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 96
Overview for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: q If your - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 97
irregularly? If Yes, continue with the next question. Can you print a Jetdirect configuration page? Related topics: Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset) ©2000, 2001, 2002 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 98
or 100 light ON solid green?) for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The link lights -- the 10 light and the 100 light -- indicate whether the print server can initiate a network link at the right - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 99
one of the link lights ON (solid green)? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB 10 light 100 light Check the link lights on your print server; these lights are built into the network connector. One - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 100
OFF for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Try the steps below and make any necessary corrections. 1. Make sure that the network cable is connected securely to the print server. network cable - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 101
©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 102
the print server's I/O status. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Check the I/O status of the print server by following these steps: 1. Print a Jetdirect configuration page. To print the page - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 103
Does the page indicate "I/O Card Ready"? ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 104
175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Check the following items to see whether you can correct the "I/O Card Not Ready" situation. (If you have already performed these steps earlier in the troubleshooting - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 105
Error messages for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB If your configuration page shows a status of "I/O Card Not Ready", you will see a specific error message just below the status line. This error - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 106
03 LAN Error: EXTERNAL LOOPBACK for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The print server is incorrectly connected to the network or is defective. Make sure that your print server is correctly - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 107
HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB There is a network congestion problem. For help in correcting this error, please check your print server documentation or contact HP Jetdirect technical support - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 108
11 LAN Error: RETRY FAULTS for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB There is a problem with your network cabling or with your external network configuration. Verify that your hub/switch/router port - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 109
for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB When the print server is check your print server documentation or contact HP Jetdirect technical support. Click on the button below for information - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 110
Print server OK for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB At this point in the troubleshooting procedure, it appears that: q your print server hardware is functioning correctly q your physical network - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 111
Configuration page does not print, or is unreadable for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB If the configuration page does not print, try these steps. If the configuration page prints but is - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 112
print a readable Jetdirect configuration page? If yes, click on the Yes button. This returns you to the page in the troubleshooting procedure where you check the I/O status of the print server. Continue with step 2 on that page. If no, your print server has a problem that requires assistance from HP - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 113
Overview for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: q If your - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 114
irregularly? If Yes, continue with the next question. Can you print a Jetdirect configuration page? Related topics: Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset) ©2000, 2001, 2002 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 115
Configuration page prints? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The Jetdirect configuration page is a page that the print server sends to the attached printer, both as a test of the connection - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 116
print a Jetdirect configuration page? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB To print a configuration page, press the test button on the print server. test button A configuration page should print - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 117
Configuration page does not print, or is unreadable. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB If the configuration page does not print successfully, try the steps below. If the page prints but is - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 118
Do this with the printer switched ON. Can you now print a readable Jetdirect configuration page? If yes, click on the Yes button for information on interpreting the configuration page. If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 119
Interpreting the configuration page for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The configuration page (also called a self-test page or configuration plot) for a print server displays messages, network - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 120
General Jetdirect Information Provides general print server status and identification information. USB Port Information - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 121
the print server. Network Statistics Provides the current values for various network parameters monitored by the print server. TCP/IP of troubleshooting If you have not been able to correct your print server problem using this troubleshooting procedure, you will need to contact HP technical support - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 122
©2000, 2001, 2002 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 123
Browse HP for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Getting support: q Telephone support q WWW: HP Web support pages q HP forums Call HP: HP support by phone Highly trained technicians are ready to - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 124
only.) End of troubleshooting. ©2000, 2001, 2002 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 125
and Service q Help-yourself troubleshooting q Getting support: r Telephone support r WWW: HP Web support pages r HP forums q Getting warranty service HP Jetdirect Print Servers Help-yourself troubleshooting Information to solve problems and get your print server working Call HP: HP support by - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 126
for using your HP Jetdirect print server. You can access the user forum for network printing from http://welcome.hp.com/country/us/eng/gateway_forums.htm. (These forums are presented in English only.) Getting Warranty Service Warranty service for HP Jetdirect 175x and 310x print servers ©2000, 2001 - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 127
, and Firmware Image Upgrades HP Jetdirect Print Servers Hewlett-Packard offers downloadable electronic upgrades for some HP Jetdirect print servers with internal Flash memory. The electronic upgrades are available on the Web and various online services. Current information about drivers, software - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 128
Product Duration of Warranty HP Jetdirect 175x external print server/Internet Connector for USB One (1) year HP Jetdirect 310x external print server/Internet Connector for USB Three (3) years 1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 129
competent jurisdiction to have been directly caused by a defective HP product. 9. TO THE service For your records, please retain your original proof of purchase. Record the product number and serial number. Your product number is on a label on the bottom of the print server, for example, "J6035B - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 130
The HP support representative will help you with troubleshooting, and advise you on warranty service. When calling, please have the following information ready: q HP Jetdirect product you are calling about, for example, "J6035B". q Model number of the product, for example, "Jetdirect 175X". q Serial - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 131
for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Supported networking Physical q Supports unshielded or shielded twisted-pair cabling, using an RJ-45 connector, for: r IEEE 802.3i 10Base-T (Ethernet) r IEEE - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 132
310x - 310x 310x 310x 310x May require software from NOS or other vendor 310x Requires software from NOS vendor Other network protocols supported Telnet 175x,310x Bootp/DHCP 175x,310x WINS 175x,310x HTTP 175x,310x SLP 175x,310x IGMP 175x,310x iPrint 310x NDS 310x Bindery 310x - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 133
Nominal output voltage Input current Max. output current Frequency range Power consumption Print server 13 Vdc n/a 140 mA @ 13 V n/a dc 1.8 W Power module See "input rating" for power modules below 13 Vdc 100 mA Depends on particular power module 300 mA 50/60 Hz Depends on particular - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 134
parts are listed for one country/region, either part can be used regardless of output rating. USB: Downstream power supplied Complies with USB 1.1 specifications Electromagnetic specifications Electromagnetic immunity See the Declaration of Conformity. Electromagnetic emissions q USA: FCC part 15 - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 135
used in accordance with the instructions, may cause interference to Guide 22 and EN45014. It identifies the product, manufacturer's name and address, and applicable specifications recognized in the European community: HP Jetdirect 175x external print server DOC HP Jetdirect 310x external print server - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 136
Taiwan: Class A China: Chinese Safety Statement See Chinese Safety Statement. ©2000, 2001, 2002 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 137
according to ISO/IEC Guide 22 and EN45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 8000 Foothills Blvd. Roseville, CA 95747-5677 U.S.A. declares that the product: Product Name: JetDirect 175X External Print Server Model Number: J6035A, J6035B conforms to the - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 138
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department TRE, Herrenberger Strasse 130, D-71034 Böblingen (FAX:+49-7031-14-3143). - HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 139
- HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 140
- HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 141
- HP Jetdirect 310x | HP Jetdirect 175x Print Server - (English) User Guide - Page 142
OF CONFORMITY according to ISO/IEC Guide 22 and EN45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 8000 Foothills Blvd. Roseville, CA 95747-5677 U.S.A. declares that the product: Product Name: Model Number: Product Options: HP Jetdirect 310x J6038A All conforms to
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User’s Guide
HP J6035B Jetdirect 175x external print
server/Internet connector for USB
HP J6038A Jetdirect 310x external print
server/Internet connector for USB
Contents of this User’s Guide
1.
Get a general product description
of the print server (below)
2.
Learn the basics
of networking and network printing
3.
Install
the print server
4.
Configure and manage
the print server
5.
Troubleshoot
the print server
6.
Get support
for the print server
7.
Limited warranty
for the print server
8.
Specifications and regulatory statements
for the print server
General product information
The HP Jetdirect 175x and 310x models are external print servers with USB connections. That is, they
plug into the USB ports of printers (and multifunction peripherals) to provide network connections for
those printers.
(A label on the end of the product’s box lists printers that are tested and supported.
Newer models may also be supported.)
Each of these print servers connects to an Ethernet (IEEE 802.3i 10Base-T) or Fast Ethernet (IEEE
802.3u 100Base-TX) network, attached at the RJ-45 connector using twisted-pair cabling.
The two print servers are similar in operation and performance. The 310x offers all the features of the
175x; in addition, it supports several additional network operating systems, additional management tools,