HP KN844UA#ABA Warranty and Support Guide - Page 5
Internet Access, Keyboard and Mouse
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Internet Access Symptom Cannot connect to the Internet. Problem Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Solution Verify Internet settings, or contact your ISP for assistance. Reconnect the modem, verifying connections. Note that your PC may also have an Ethernet network interface (also called a network interface card, or NIC) that connects to a LAN (local area network). Although it looks similar to the modem connector, the RJ-45 Ethernet network connector is not the same. Verify that you are using the modem connector. Do not connect a telephone cable to the NIC. Do not plug a network cable into a telephone service line; doing so may damage the NIC. Verify that the Web browser is installed and set up to work with your ISP. Keyboard and Mouse Symptom Keyboard commands and typing are not recognized by the PC. Wireless keyboard does not work after installation or is not detected. Mouse does not respond to movement or is too slow. Mouse does not work after installation or is not detected. Problem Keyboard connector is not properly connected. Program in use has stopped responding to commands. Keyboard is damaged. Keyboard batteries are low or empty. Mouse connector is not properly plugged into the back of the PC. Program in use has stopped responding to commands. Surface in use for roller-ball type mouse is too smooth. Mouse is not connected properly. Wireless mouse batteries are low or empty. Solution Turn off the PC by using the mouse, reconnect the keyboard to the back of your PC, and turn on your PC. Restart or turn off your PC using the mouse. Press the Help ? button on the keyboard to open the Help and Support Center, or contact Support for replacement details. Replace the two AA alkaline batteries in the wireless keyboard; then set the ID channel by pressing the Connect button on the wireless receiver and then on the keyboard. Refer to the documentation that came with your wireless set. Turn off your PC using the keyboard: 1 Press the Ctrl and Esc keys on the keyboard at the same time to display the Start menu. 2 Use the up arrow or down arrow key to select Turn Off Computer, and then press the Enter key on the keyboard. 3 Use the up arrow or down arrow key to select Turn Off, and then press the Enter key. After the shutdown is complete, plug the mouse connector into the back of your PC and turn on your PC. Restart your PC by using the keyboard. If possible, save any open files and close open applications before restarting. Use a mouse pad or other rough surface for the mouse. Try unplugging and then reconnecting the mouse cable to your PC. Replace the two AA alkaline batteries in the mouse; then set the ID channel by pressing the Connect button on the wireless receiver and then on the mouse. Refer to the documentation that came with your wireless set. 5