HP KN844UA#ABA Getting Started Guide - Page 104

Hardware Installation, Internet Access

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Hardware Installation (continued ) Symptom Problem New or existing device does not work after installing a new device. A hardware device conflict exists. Solution To resolve a device conflict, you may need to disable one of the devices or uninstall an old device driver: 1 Click Start and click Control Panel. 2 Click Performance and Maintenance, if it is present. 3 Double-click the System icon and select the Hardware tab. 4 Click the Device Manager button. 5 Click the + (plus) symbol next to the problem device and check for exclamation points in a yellow circle near the device icon. The exclamation point means there is a device conflict or problem with the device. Exclamation points do not always appear when a device is not working properly. 6 If there is an old or unnecessary device driver listed in the Device Manager, this may be causing the device conflict. To uninstall the old driver for the new device driver to work properly, do the following: Right-click the device, click Uninstall, and then click OK. 7 Right-click the device and select Properties. 8 If available, click the Resources tab to verify that there is a device conflict. 9 Click the General tab to see if your device is enabled and working properly. If it is available, click the Troubleshoot button and follow the onscreen instructions in the device troubleshooter wizard. 10 Restart the PC. Click Start, click Turn Off Computer, and then click Restart. Internet Access Symptom Cannot connect to the Internet. Problem Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Solution Verify Internet settings, or contact your ISP for assistance. Reconnect the modem, verifying connections. Note that your PC may also have an Ethernet network interface (also called a network interface card, or NIC) that connects to a LAN (local area network). Although it looks similar to the modem connector, the RJ-45 Ethernet network connector is not the same. Verify that you are using the modem connector. Do not connect a telephone cable to the NIC. Do not plug a network cable into a telephone service line; doing so may damage the NIC. Verify that the Web browser is installed and set up to work with your ISP. 98 Getting Started Guide

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98
Getting Started Guide
Hardware Installation
(
continued
)
Symptom
Problem
Solution
New or existing device
does not work after
installing a new device.
A hardware device conflict
exists.
To resolve a device conflict, you may need to disable one
of the devices or uninstall an old device driver:
1
Click
Start
and click
Control Panel
.
2
Click
Performance and Maintenance
, if it is
present.
3
Double-click the
System
icon and select the
Hardware
tab.
4
Click the
Device Manager
button.
5
Click the
+
(
plus
) symbol next to the problem device
and check for exclamation points in a yellow circle near
the device icon. The exclamation point means there is a
device conflict or problem with the device. Exclamation
points do not always appear when a device is not
working properly.
6
If there is an old or unnecessary device driver listed in
the Device Manager, this may be causing the device
conflict. To uninstall the old driver for the new device
driver to work properly, do the following: Right-click the
device, click
Uninstall
, and then click
OK
.
7
Right-click the device and select
Properties
.
8
If available, click the
Resources
tab to verify that there
is a device conflict.
9
Click the
General
tab to see if your device is enabled
and working properly. If it is available, click the
Troubleshoot
button and follow the onscreen
instructions in the device troubleshooter wizard.
10
Restart the PC. Click
Start
, click
Turn Off Computer
,
and then click
Restart
.
Internet Access
Symptom
Problem
Solution
Internet Service Provider
(ISP) account is not set up
properly.
Verify Internet settings, or contact your ISP for assistance.
Modem is not set up
properly.
Reconnect the modem, verifying connections.
Note that your PC may also have an Ethernet network
interface (also called a network interface card, or NIC) that
connects to a LAN (local area network). Although it looks
similar to the modem connector, the RJ-45 Ethernet network
connector is not the same. Verify that you are using the
modem connector. Do not connect a telephone cable to the
NIC. Do not plug a network cable into a telephone service
line; doing so may damage the NIC.
Cannot connect to the
Internet.
Web browser is not set up
properly.
Verify that the Web browser is installed and set up to work
with your ISP.