HP L5006tm HP L5006tm 15" Touchscreen Monitor User Guide (Enhanced for Ac - Page 27

Touchscreen Tips, Driver and File Downloads - elo driver

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Troubleshooting Problem Image appears blurred, indistinct, or too dark. Screen flashes when initialized. "Check Video Cable" is displayed on screen. "Out of Range" is displayed on screen. Possible Cause Brightness and contrast are too low. Monitor video cable is disconnected. Video resolution and/or refresh rate are set higher than what your monitor supports. Solution Press the Menu button to display the OSD. Use the or button to adjust the brightness and contrast scales as needed. Turn the monitor off then turn it on again. Connect the video signal cable to the VGA connector on the computer. Be sure that the computer power is off while connecting the video cable. Restart your computer and enter Safe Mode. Change your settings to a supported setting (see "Factory Preset Display Modes" table in Appendix B). Restart your computer so that the new settings take effect. Touchscreen Tips If you experience operational issues with the touchscreen system either during or after installation, use the tips below to help you determine the source of the problem. ■ If "No Elo touchmonitor found" is displayed on the screen, install the latest drivers. Touchmonitors with the dual serial/USB interface require the latest drivers. If you are replacing an existing installation and see this problem, you should update your touchscreen driver with one from the Elo Web site Driver and File Downloads page. A-2 User Guide

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Troubleshooting
Problem
Possible Cause
Solution
Image appears
blurred, indistinct, or
too dark.
Brightness and contrast
are too low.
Press the Menu button to
display the OSD. Use the
or
button to adjust
the brightness and contrast
scales as needed.
Screen flashes when
Turn the monitor off then turn
initialized.
it on again.
“Check Video
Cable” is displayed
on screen.
Monitor video cable is
disconnected.
Connect the video signal
cable to the VGA connector
on the computer. Be sure
that the computer power is
off while connecting the
video cable.
“Out of Range” is
displayed on screen.
Video resolution and/or
refresh rate are set
higher than what your
monitor supports.
Restart your computer and
enter Safe Mode. Change
your settings to a supported
setting (see “Factory Preset
Display Modes” table in
Appendix B). Restart your
computer so that the new
settings take effect.
Touchscreen Tips
If you experience operational issues with the touchscreen system
either during or after installation, use the tips below to help you
determine the source of the problem.
If “No Elo touchmonitor found” is displayed on the screen,
install the latest drivers. Touchmonitors with the dual
serial/USB interface require the latest drivers. If you are
replacing an existing installation and see this problem, you
should update your touchscreen driver with one from the Elo
Web site
Driver and File Downloads
page.
A–2
User Guide