HP LaserJet 9065mfp HP MFP Digital Sending Software v. 4 - Support Guide
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- HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 1
hp mfp digital sending software v. 4 support - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 2
- HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 3
hp mfp digital sending software v. 4 support - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 4
products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. A user of the Hewlett-Packard software product associated with this guide is granted a license to: a) print hard - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 5
sending problems 27 Windows viewer log messages 31 Control panel messages 33 HP MFP DSS Configuration Utility messages 36 Distributed Session Management Protocol (DSMP) error codes 37 4 Customer support and warranty information HP customer care service and support 39 Hewlett-Packard limited - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 6
iv ENWW - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 7
edit them to meet their specific needs. ● Fax Send the document to one or more fax machines. Recipients receive these documents just like any other fax. Three types of fax are supported: LAN (local area network) fax, Microsoft® Windows® 2000 or XP fax, and Internet fax. ● Folder Send the document to - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 8
Enter fax numbers manually ● menu ● Enter information into the prompt fields by typing or selecting from drop- down lists. Data entered can include date-time and numeric data, or strings (alphanumeric character data) HP DSS v. 4 does the following: ● Authenticates user login credentials at the MFP - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 9
all of the digital sending features. Use the following instructions to open the program. 1 On the server where the HP DSS software was installed, click Start, and then click Programs, and then Hewlett-Packard, and then HP MFP Digital Sending Software, and finally, click Configuration Utility. 2 In - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 10
Note Note If your server supports it, ESMTP (Extended SMTP) can be used to send e-mail. This capability is automatically detected and no specific configuration steps are necessary. The e-mail service is also compatible with the DSN (Delivery Status Notification) standard. The document that you scan - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 11
Method dropdown list. The options are: ● None ● Microsoft Windows ● LDAP server ● Novell NDS (if Novell client software HP DSS to gain access to the LDAP server ● Options for searching the database to obtain user e-mail addresses Follow these instructions troubleshooting. ENWW Features and options 5 - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 12
want HP DSS to use the user's e-mail address as the return email address. 5 Click Apply to save the Internet fax settings. To set up a Windows 2000 fax service In order to use the Windows 2000 fax service, you must have a fax modem installed on the HP DSS server. 1 Select MS Windows 2000 Fax from - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 13
, performing the specified operation on the scanned image. You can also set up a printer as a workflow destination, which allows users to scan a document and then send it directly to another network printer to be printed. Use the Workflows tab to set up workflow processes for use with third-party - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 14
site or a printer. 5 Type the path for the destination folder in the Folder Path text box, or use the browse button to select a path. 6 Select the access method for the folder from the Access Credentials drop-down list. The choices are Public and MFP User. If MFP User is selected, HP DSS uses the - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 15
custom printer preferences, click the Preferences button to set them up. 4 Click OK to save the workflow form. 5 Click Apply to save the settings on the Workflow tab. Using the Addressing tab The Addressing tab is used to configure HP DSS to make centralized address books available to MFP users. The - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 16
are manually typed by a user at the device. If user authentication is enabled on the device, addresses are stored in a user's individual HP DSS address book. Otherwise, the addresses are stored in a public HP DSS address book. HP DSS address books are available to every MFP that HP DSS supports. If - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 17
Default Domain drop-down box. 4 On the Send to Email tab, select the Enable Send to Email check box, and select via the Digital Sending service in the Send Emails drop-down list. 5 If you would like the users to be able to add their own e-mail message when sending email (if supported b the MFP - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 18
Fax service-required only when the Windows Fax service is the method of fax transport; a fax modem is also required HP DSS v. 4 can support up to 250 HP MFPs on the same server. Each MFP can be individually configured to support any or all of the digital sending options. The requirement for user - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 19
that is supported by HP DSS v. 4 It can be used to configure the public e-mail and fax books stored on the HP DSS server and made available to users at the MFP-in particular, if an enterprise does not have other types of access to address book information (such as an LDAP server). Specifically, the - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 20
enables HP DSS v. 4 to write files into network folders and support network fax folders that reside on Novell servers. The Novell client software must be installed on the network and be configured properly before Novell-specific attributes can be configured in HP DSS v. 4 In order to support access - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 21
of fax service are available with HP DSS v. 4 as shown in the table below. The HP MFP DSS Configuration Utility is used to configure scan settings. Users can specify fax destinations at the control panel by typing fax numbers manually. Fax methods Method LAN fax Windows 2000/XP fax Internet fax - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 22
This method integrates with Novell Directory Services. ● Novell Bindery: This method integrates with Novell Bindery. Obtaining an e-mail address from an LDAP database After the MFP user has entered valid credentials and has been authenticated, the HP MFP Digital Sending Software must then determine - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 23
books. Personal address book availability has the following requirements: Authentication to a Windows OS. Novell is not supported. The HP DSS server must have an MAPI-compliant e-mail client installed. Local MFP address book preservation E-mail addresses typed directly at the control panel of - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 24
store (add and delete) email addresses entered from the MFP control panel. The Guest Address Book is accessible by all users from any MFP that is configured to use the Digital Send Service. Global (Replicated LDAP/ABM) The Digital Send Service can be configured to import address book records from an - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 25
users To open the Address Book Manager: 1 From your computer, click Start, and then point to Programs. Point to Hewlett-Packard, and then click HP Address Book Manager. The Address Book Manager window appears. 2 In the Digital Sender name field, type the DNS name or IP address for the HP DSS - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 26
for current MFP models, older model devices will still only support their original Digital Sending feature set when serviced by DSS v. 4 Add and remove licenses in the General tab of the HP Configuration Utility. See "Using the General tab" on page 3. 20 Chapter 1 - The HP MFP Digital Sending - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 27
that you can use to support HP DSS v. 4 Support tools Tool Windows services HP MFP DSS Configuration Utility Activity log Windows event log HP Address Book Manager (ABM) Purpose ● Stop and start HP DSS v. 4 See "Using Windows service to start and stop" on page 21. ● Reach configuration options - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 28
on which HP DSS v. 4 is installed, click Start and then point to Programs. Point to Hewlett-Packard, point to the HP MFP Digital Sending See the HP MFP DSS Configuration Utility Help file for a list and explanation of the messages. Clearing the log is useful if you are troubleshooting problems. After - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 29
(ABM) Note The ABM is a legacy application that is supported for HP DSS v. 4 It lets you configure the public e-mail and fax address books, and private address books for authenticated users stored on the DSS server. See the HP Address Book Manager Help file for detailed information on using the - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 30
Name Server) name or IP (Internet Protocol) address of the HP DSS server. 3 In the User Name field, type ADMINISTRATOR. 4 In the User password field, type your password (if one is required) and then click OK. The main window for the ABM opens. 24 Chapter 2 - Support tools and procedures ENWW - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 31
is your guide to resolving problems that might occur while you are using HP DSS v. 4 or the HP MFP DSS Configuration Utility. The chapter is divided into the following sections: ● "Sources for information about problems" on page 26 ● "Common digital sending problems" on page 27 ● "Windows viewer log - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 32
best tool for troubleshooting. It contains information, warning, and error messages that can help you resolve problems. See the following: ● "Using the activity log" on page 22 for information about how to open and use the activity log ● The Help file for the HP MFP DSS Configuration Utility for - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 33
page 33 ● Event log messages-"Windows viewer log messages" on page 31 ● Activity log messages-HP MFP DSS Configuration Utility Help file Common digital sending problems Problem soft cloth. ● Increase the default resolution using the HP MFP DSS Configuration Utility. MFP is sending jobs very slowly - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 34
fax number correctly. destination fax machine ● The receiving fax machine might be turned off or experiencing an error condition (such as out of paper or toner printed transaction reports, if these reports are available with your fax service). ● Check the activity log in the HP MFP DSS - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 35
problem. ● Make sure HP DSS v. 4 service is running. An error, indicating that If there is insufficient space to hold the scanned document on the MFP is automatically deleted when the during digital sending MFP is turned off. ● Resend the document. The user provided an invalid e-mail address in the - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 36
sending problems (continued) Problem Description and actions Job scans but does not ● Make sure that the remote printer is online. print ● Verify that the remote printer is not out of paper. ● Make sure the remote printer is loaded with correct paper size/type. ● Verify that the print driver - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 37
Restart HP DSS v. 4 ● Restart the computer on which HP DSS v. 4 is installed. ● Uninstall and reinstall HP DSS v. 4 ● Add more memory to the computer. DSS v. 4 - Internal Error IMSP Server,0 Failure initializing address books. ● Restart HP DSS v. 4 ● Reset address books. ENWW Windows viewer log - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 38
IMSP Server,403 A problem exists in the address book hard drive (computer), or another internal problem exists. ● Restart HP DSS v. 4 DSS v. 4 - Address Book An internal problem gaining access to address books has occurred. Error ● Restart HP DSS v. 4 32 Chapter 3 - Troubleshooting ENWW - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 39
. If the problem persists, contact an authorized HP dealer. Control panel messages Message Description and actions No Send Options are currently available. There are no licensed Digital Sending services available, and the MFP is not configured for embedded e-mail or fax. ● Use the HP MFP DSS - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 40
the MFP is on the network. ● Verify the status of the network. Unable to send Fax. Please check fax configuration. The fax accessory must be configured before faxing can take place. ● Configure the fax accessory through the CONFIGURE DEVICE menu. See the fax accessory documentation for specifics - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 41
not licensed by a Digital Sending Service, so the message will only appear once. ● Re-license the MFP. Digital Send Communication Error. The MFP was unable to connect to HP DSS v. 4 ● Verify HP DSS v. 4 is running. ● Verify HP DSS v. 4 and the MFP are on the network. ● Turn the MFP off and back on - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 42
user password. The domain is unknown. The named domain is not recognized as valid. ● Make sure the named domain is correct. ● Make sure your computer can gain access to the named domain. The HP Configuration Utility is already being run on . The HP MFP DSS - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 43
. You may need to reinstall the software. HP DSS v. 4 must be running before you can start the HP MFP DSS Configuration Utility. However, an attempt to start HP DSS v. 4 was unsuccessful. ● Manually start HP DSS v. 4 service by means of the Windows Control Panel. ● Restart the computer on which - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 44
38 Chapter 3 - Troubleshooting ENWW - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 45
variety of support services from HP and our support partners. These services are designed to give you the results you need, quickly and professionally. For information about HP support locations, see the support flyer that came in the box with your HP product, or visit www.hp.com. ENWW HP customer - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 46
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF WARRANTY HP MFP DIGITAL SENDING SOFTWARE v. 4 90 days 1 HP warrants to you that the HP SOFTWARE PRODUCT will not fail to execute its programming instructions you. This warranty gives you specific legal rights and you might also - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 47
not copy the Software onto any bulletin board or similar system. No disassembly or decryption You may not disassemble or decompile provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 48
obtained the KEY CODE. License grant HP grants you a license to Use the KEY CODE to access the SOFTWARE PRODUCT for use with a single HP LaserJet MFP product. " PRODUCT. You may not copy the KEY CODE or SOFTWARE PRODUCT onto any bulletin board or similar system. No disassembly or decryption You - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 49
a "Restricted Computer SOFTWARE PRODUCT" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. ENWW HP software license terms 43 - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 50
44 Chapter 4 - Customer support and warranty information ENWW - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 51
33 testing 28 enabling features 21 environments supported 13 error activity log messages 22 Ethernet support 14 event log description 21 messages 31 using 23 using for troubleshooting 26 Exchange server 12 F Fast Ethernet support 14 fax destinations description 1, 2, 15 enabling and disabling 21 - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 52
description 13 setting administrator password 21 using 23 HP Configuration Utility as digital sending component 12 description 3, 21 messages 36 using 22 using for troubleshooting 26 I image quality problems 27 information activity log messages 22 Internet fax service 15 J Joint Photographic Experts - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 53
14 websites Adobe Systems, Inc. 14 white pages when scanning 27 Windows administrator computer components 12 event log 21, 23 event log messages 31 network support 13 NT and 2000 services 21 using to start and stop DSS v. 3.0 21 Windows 2000 Fax service as digital sending component 12 description 15 - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 54
48 Index ENWW - HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 55
- HP LaserJet 9065mfp | HP MFP Digital Sending Software v. 4 - Support Guide - Page 56
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