HP LaserJet Enterprise 500 HP LaserJet Enterprise 500 Color M551 - User Guide
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- HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 1
LASERJET ENTERPRISE 500 COLOR User Guide M551n M551dn M551xh - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 2
- HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 3
HP LaserJet Enterprise 500 color M551 User Guide - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 4
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 5
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 6
iv Conventions used in this guide ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 7
Print Settings menu 22 Default Print Options menu 23 Display Settings menu 25 Manage Supplies menu 26 Manage Trays menu 27 Network Settings menu 28 Troubleshooting menu ...32 Device Maintenance menu ...34 ENWW v - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 8
34 Calibrate/Cleaning menu 34 USB Firmware Upgrade menu 35 Service menu ...35 3 Software for Windows 37 Supported operating systems and printer drivers for Windows 38 Select the correct printer driver for Windows 38 HP Universal Print Driver (UPD 40 UPD installation modes 40 Change print job - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 9
page (duplex printing) with Mac 57 Store jobs with Mac 58 Set the color options with Mac 59 Use the Services menu with Mac 59 Solve problems with a Mac ...59 5 Connect the product with Windows 61 Printer sharing disclaimer ...62 Connect with USB ...62 CD installation ...62 Connect to a network - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 10
Tray 2 ...84 Load the optional 500-sheet paper and heavy media tray 96 7 Print cartridges, toner collection unit, and other supplies 97 Printer sharing disclaimer ...98 Supplies information instructions ...102 Replace the print cartridge 102 Replace the toner collection unit 104 Solve problems - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 11
116 Used supply in use 116 Wrong cartridge in slot 116 Yellow cartridge low 117 Yellow cartridge very low 117 8 Print tasks ...119 Cancel a print job with Windows 120 Basic print tasks with Windows 121 Open the printer driver with Windows 121 Get help for any printing option with - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 12
business graphics or marketing material 156 Supported glossy paper 156 Set the duplex alignment 157 Print weatherproof maps and outdoor signs 157 Supported tough paper 157 Walk-up USB printing ...158 9 Color ...159 Adjust color/color settings ...160 Change the color theme for a print job 160 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 13
color options 161 Manual color options 161 Use HP EasyColor ...163 Match colors to your computer screen 164 Sample book color matching 164 Print color samples 165 PANTONE® color tab 171 Print tab 172 Troubleshooting tab 173 Security tab 173 HP Web Services tab 173 Networking tab 173 Other - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 14
Solve problems ...183 Self help ...184 Solve general problems checklist 185 jams in the right door 196 Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3 200 Clear jams color settings in the printer driver 205 Change the color theme for a print job 205 Change the color - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 15
and interfaces 223 Maintenance kits 224 Appendix B Service and support 225 Hewlett-Packard limited warranty statement 226 HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 227 Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 16
OpenSSL ...232 Customer self-repair warranty service 233 Customer support ...234 Appendix C Product specifications 235 Physical 239 Paper use ...239 Plastics ...239 HP LaserJet print supplies 239 Return and recycling instructions 240 United States and Puerto Rico 240 Multiple returns - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 17
Restriction on Hazardous Substances statement (Turkey 247 Restriction on Hazardous Substances statement (Ukraine 247 Index ...249 ENWW xv - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 18
xvi ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 19
1 Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views ENWW 1 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 20
Product comparison Model HP LaserJet Enterprise 500 color M551n Part number: CF081A Features Performance ● Prints up to 33 pages per minute (ppm) on Letter size paper and 32 ppm on A4 size paper Paper handling ● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● 250-sheet - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 21
Model HP LaserJet Enterprise 500 color M551dn Part number: CF082A HP LaserJet Enterprise 500 color M551xh Features This model has the same features as HP LaserJet Enterprise 500 color M551n plus the following: Paper handling ● Automatic two-sided printing Connectivity ● Hardware integration pocket - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 22
Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process. Energy savings Instant on Fusing technology and - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 23
Accessibility features The product includes several features that aid you with accessibility issues. ● Online user guide that is compatible with text screen-readers. ● All doors and covers can be opened by using one hand. ● Paper can be loaded in Tray 1 by - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 24
Output-bin extension 2 Standard output bin 3 Duplex reverse guide (select models only) 4 USB port on the control LaserJet Enterprise 500 color M551xh) 10 Tray 2 11 Optional Tray 3 (included with HP LaserJet Enterprise 500 color M551xh) 12 Front door (access to print cartridges and toner - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 25
Product back view 1 2 3 1 Slot for a cable-type security lock 2 Interface ports 3 Power connection Interface ports 1 2 3 1 2 3 ENWW USB port for a third-party device Hi-Speed USB 2.0 printing port RJ-45 network port Product views 7 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 26
Serial number and model number location The model number and serial number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 27
2 Control panel menus ● Control-panel layout ● Control panel menus ● Sign In menu ● Retrieve Job From USB menu ● Retrieve Job From Device Memory menu ● Supplies menu ● Trays menu ● Administration menu ● Troubleshooting menu ● Device Maintenance menu ENWW 9 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 28
Control-panel layout The control panel includes a color, graphical and text display, job-control buttons, and three lightemitting diode (LED) status lights. 1 2 3 4 11 10 9 8 1 Control panel display 2 Up arrow button 3 OK button 4 Ready - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 29
Control-panel help The product has a built-in Help system that explains how to use each screen. To open the Help system, press the Help button on the control panel. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 30
go to www.hp.com/go/lj500colorM551_software to see if a new version of firmware is available. NOTE: Print a configuration page Table 2-1 Sign In menu First level User Access Code Administrator Access Code Service Access Code Second level Access Code Access Code Access Code Values Retrieve Job - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 31
Retrieve Job From Device Memory menu Use the Retrieve Job From Device Memory menu to view listings of jobs stored on the internal product memory. Table 2-3 Retrieve Job From Device Memory menu First level Second level Third level Fourth level Fifth level Values Retrieve Job From Device - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 32
Black Cartridge Very Low Settings Stop Prompt to continue* Color Cartridges Low Threshold Settings Very Low Settings Low Threshold Settings Cyan Cartridge Magenta Cartridge Stop Prompt to continue* Continue 1-100% Toner Collection Unit Very Low Settings Fuser Kit Very Low Settings Yellow - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 33
2-4 Supplies menu (continued) First level Second level Third level Level Gauge Fourth level Values Reset Supplies New Fuser Kit Black Cartridge Cyan Cartridge Magenta Cartridge Yellow Cartridge Toner Collection Unit Fuser Kit On* Off No* Yes The status is displayed. The status is displayed - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 34
, asterisks (*) indicate the factory default setting. Table 2-5 Trays menu First level Second level Values Manage Trays Use Requested Tray Manually Feed Prompt Exclusively* First Always* Size/Type Prompt Use Another Tray Unless loaded Display* Do not display Enabled* Alternative Letterhead - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 35
/Status Pages Other Pages Second level Print Administration Menu Map Configuration Page Supplies Status Page Usage Page File Directory Page Current Settings Page Color Usage Job Log Print Demonstration Page RGB Samples CMYK Samples PCL Font List PS Font List General Settings menu In the following - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 36
Timer Settings Sleep/Auto Off Timer Sleep/Auto Off After Wake/Auto On Events Optimum Speed/ Energy Usage Print Quality Adjust Color Highlights Midtones Cyan Density Magenta Density Yellow Density Black Density Cyan Density Magenta Density Yellow Density Black Density Values Set values from - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 37
Shadows Cyan Density Magenta Density Yellow Density Black Density Restore Color Values Image Registration Adjust Tray Print Test Page X1 Adjust Paper Types Select from a list of paper types that the product supports. The available options are the same for each paper type. Print Mode - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 38
Table 2-7 General Settings menu (continued) First level Second level Third level Heavy Paper Fourth level Envelope Control Environment Line Voltage Tray 1 Background Uniformity Control Tracking Control Registration Transfer Control Fuser Temp Restore Optimize Values Standard* Smooth - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 39
Jobs Quick Copy Job Storage Limit Quick Copy Job Held Timeout Restore Factory Settings Default Folder Name Sort Stored Jobs By Reset Restrict Color Fourth level Values Off Light Normal* Maximum Auto* Off On Enable Disable* 1-300 Default = 32 Off* 1 Hour 4 Hours 1 Day 1 Week Job Name* Date - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 40
menu In the following table, asterisks (*) indicate the factory default setting. Table 2-9 General Print Settings menu First level Second level Manual Feed Courier Font Wide A4 Print PS Errors Print PDF Errors Personality PCL Form Length Orientation Font Source Values Enabled Disabled - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 41
Paper Unit of Measure Size Inches X Dimension Y Dimension MM X Dimension Y Dimension Values Range: 1 - X Default = 1 Select from a list of sizes that the product supports. Range: 2.99 - 12.28 Default = 12.28 Range: 5.00 - 18.50 Default = 18.5 Range: 76 - 312 Default = 312 Range: 127 - 470 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 42
Table 2-10 Default Print Options menu (continued) First level Second level Sides 2-Sided Format Edge to Edge Values 1-sided* 2-sided Book-style* Flip-style Enabled Disabled* 24 Chapter 2 Control panel menus ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 43
Address Inactivity Timeout Clearable Warnings Continuable Events Values Range: -10 to 10 Default = 0 Select from a list of languages that the product supports. Display* Hide Range: 10 - 300 seconds Default = 60 On Job* Auto continue (10 seconds)* Press OK to continue ENWW Administration menu - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 44
Very Low Settings Low Threshold Settings Toner Collection Unit Very Low Settings Cyan Cartridge Magenta Cartridge Yellow Cartridge Fuser Kit Very Low Settings Color/Black Mix Low Threshold Settings Supply Messages Low Message Level Gauge Reset Supplies New Fuser Kit Values Stop Prompt to - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 45
menu In the following table, asterisks (*) indicate the factory default setting. Table 2-13 Manage Trays menu First level Use Requested Tray Manually Feed Prompt Size/Type Prompt Use Another Tray Alternative Letterhead Mode Blank Pages Override A4/Letter Values Exclusively* First Always* Unless - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 46
Subnet Mask Default Gateway DHCP Release Values Yes No* On* Off Use the arrow buttons to edit the host name. NPIXXXXXX* Bootp* DHCP Auto IP Manual Enter the address Enter the address Enter the address Auto IP* Legacy Yes No* 28 Chapter 2 Control panel menus ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 47
) First level Second level Third level DHCP Renew Fourth level Fifth level Primary DNS Secondary DNS IPv6 Settings Enable Address Manual Settings Enable DHCPV6 Policy Address Proxy Server General Security Proxy Port Idle Timeout Secure Web Primary DNS Secondary DNS IPSEC 802 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 48
Table 2-15 Jetdirect Menu (continued) First level Second level Third level Diagnostics Embedded Tests LAN HW Test Fourth level HTTP Test SNMP Test Data Path Test Select All Tests Execution Time Execute Ping Test Dest Type Dest IPv4 Fifth level Dest IPv6 Packet Size Timeout Count - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 49
Table 2-15 Jetdirect Menu (continued) First level Second level Third level RTT Min RTT Max RTT Average Ping In Progress Fourth level Refresh Link Speed Fifth level Values Default = 0000 Default = 0000 Default = 0000 Yes No* Yes No* Auto* 10T Half 10T Full 100TX Half 100TX Full 100TX Auto - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 50
Quality Pages Print PQ Troubleshooting Pages Print Diagnostic Page Color Band Test Print Test Page Manual Sensor Test Manual Tray/Bin Sensor Test 32 Chapter 2 Control panel menus Values Range: 1 - 30 Default = 1 Start Test Print Select from a list of the available trays. Off* On Range: 1 - 500 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 51
Table 2-16 Troubleshooting menu (continued) First level Second level Third level Component Test Repeat Retrieve Diagnostic Data Print/Stop Test Export to from a list of available components. Off* On Device Data File Debug Information File* Off On* Off On* ENWW Troubleshooting menu 33 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 52
Device Maintenance menu Backup/Restore menu CAUTION: Data backup and restoration is the responsibility of the customer/administrator of the product. Service personnel should not back up or restore customer data under any circumstances. In the following table, asterisks (*) indicate the factory - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 53
the USB Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the onscreen instructions. Service menu The Service menu is locked and requires a personal identification number (PIN) for access. This menu is intended for use by authorized - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 54
36 Chapter 2 Control panel menus ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 55
3 Software for Windows ● Supported operating systems and printer drivers for Windows ● Select the correct printer driver for Windows ● Change print job settings for Windows ● Remove the printer driver from Windows ● Supported utilities for Windows ● Software for other operating systems ENWW 37 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 56
operating systems and printer drivers for Windows The product supports the following Windows operating systems: Operating systems Supported by product Windows® XP Service Pack 2 or greater (32-bit) Windows® XP (64-bit)1 Supported by installer CD in box Windows Vista® (32-bit and 64-bit - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 57
support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet environments to provide a single driver for use with multiple printer models ● Preferred when printing to multiple printer models from a mobile Windows computer - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 58
Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver to enable them manually. For more operates like traditional printer drivers. It operates - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 59
box usually do not override settings anywhere else in the printing software. You can change most of the print settings here. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 60
Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers. 2. Right-click the driver icon, and then select Properties or Printer properties. 3. Click the Device Settings tab. 4. To automatically configure product settings - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 61
from Windows NOTE: You can also remove the printer driver by running the printer driver install from the CD and choosing the uninstall option. NOTE: These steps can vary Find and select the product from the list. 3. Select the Uninstall option. ENWW Remove the printer driver from Windows 43 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 62
color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products. To download a current version of HP Web Jetadmin and for the latest list of supported - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 63
UNIX Linux SAP Software For HP-UX and Solaris networks, go to www.hp.com/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts. For information, go to www.hplip.net. For - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 64
46 Chapter 3 Software for Windows ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 65
4 Use the product with Mac ● Software for Mac ● Basic print tasks with Mac ● Solve problems with a Mac ENWW 47 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 66
are supported. The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Utility for use with Mac OS X computers. The HP printer PPD and PDE files, in combination with the built-in Apple PostScript printer drivers, provide - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 67
5. Click Add to create the printer queue. NOTE: For Mac OS X v10.5 and v10.6, the installation procedure should automatically configure the installed options. 6. Print a page from any program to make sure - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 68
Color LaserJet Page 1 6. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually manually configure the IP address. Install the software 1. Install the software from the CD. Click the product icon, and follow the onscreen instructions. If you did not add a printer - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 69
Remove the printer driver from Mac operating systems You must have administrator rights to remove the software. 1. Open System Preferences. 2. Select Print & Fax. 3. Highlight the product. 4. Click the minus (-) symbol. 5. Delete the print queue, if necessary. ENWW Software for Mac 51 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 70
made in the Page Setup dialog box. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs preset. These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 71
in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Printer Utility and return information. Menu Information And Support Printer Settings Item Supplies Status Device Information File - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 72
the Safari toolbar. 2. Click the Bonjour logo. 3. In the list of printers, double-click this product. The HP Embedded Web Server opens. HP ePrint With Click the Web Services tab. 3. Select the option to enable Web Services. AirPrint Direct printing using Apple's AirPrint is supported for iOS 4.2 or - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 73
Basic print tasks with Mac Cancel a print job with a Mac If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running (for - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 74
Click the OK button. Use printing presets 1. On the File menu, click the Print option. 2. Select the driver. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the standard option. Print a cover page with Mac 1. On the File menu, click the Print - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 75
new message in the box. 6. Select options for the remaining settings. Print multiple pages on one sheet of paper with Mac 1. On the File menu, click the Print option. 2. Select the driver menu, select a binding option. Print on both sides manually 1. Insert enough paper into one of the trays to - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 76
4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. Follow the instructions in the pop a unique number to the end of the job name. Overwrite the existing stored job with the new one. 5. If you selected the Stored Job or Personal Job option in step 3, you can - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 77
2. Select the driver. 3. Open the Color Options menu or the Color/Quality Options menu support Web sites for this product, do the following: a. Select the Services on the Web tab. b. Select an option from the menu. c. Click the Go! button. Solve problems with a Mac See Solve product software problems - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 78
60 Chapter 4 Use the product with Mac ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 79
5 Connect the product with Windows ● Printer sharing disclaimer ● Connect with USB ● Connect to a network with Windows ENWW 61 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 80
systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. Connect with USB This product supports a USB 2.0 connection. Use an 2. Install the software from the CD, and follow the onscreen instructions. 3. When prompted, select the Connected directly to the computer option - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 81
supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator's Guide. The guide Port 9100 ● Line printer daemon (LPD) ● Intenet Printing Protocol (IPP) ● Secure IPP ● Web Services Dynamic Discovery (WS Discovery - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 82
● Internet Control Message Protocol (ICMP) v6 Other supported network protocols ● Internetwork Packet Exchange/Sequenced Packet Exchange (IPX/SPX) ● AppleTalk ● NetWare Directory Services (NDS) ● Bindery ● Novell Distributed Print Services (NDPS) ● iPrint Table 5-2 Advanced Security features - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 83
Install the product on a wired network with Windows Configure the IP address 1. Connect the network cable to the product and to the network. 2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 3. At - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 84
Page HP Color LaserJet Page 1 6. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP the onscreen instructions. 4. When prompted, select the Connect through a wired network option. 5. From the list of available printers, select the printer that - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 85
a password has previously been set, you are prompted to type the password. Type the password, and then click the Apply button. 2. Type the new password in the New Password box and in the Verify password box. 3. At the bottom of the window, click the Apply button to save the password. ENWW Connect - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 86
, press the Home button. 2. Open each of the following menus: ● Administration ● Network Settings ● Jetdirect Menu ● TCP/IP ● IPv4 Settings ● Config Method ● Manual ● Manual Settings ● IP Address, Subnet Mask, or Default Gateway 3. Use the numeric keypad, or press the up arrow or the down arrow to - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 87
configuration, open each of the following menus: ● Administration ● Network Settings ● Jetdirect Menu ● TCP/IP ● IPv6 Settings ● Address ● Manual Settings ● Enable Select the On option, and then press the OK button. 3. To configure the address, open each of the following menus: ● Administration - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 88
Link speed and duplex settings The link speed and communication mode of the print server must match the network. For most situations, leave the product in Auto mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 89
6 Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types ● Tray and bin capacity ● Load paper trays ● Configure trays ENWW 71 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 90
service agreements. Special paper guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results. CAUTION: HP LaserJet - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 91
. letterhead. ● Use only heavy paper that is ● Do not use paper that is heavier approved for use in laser printers than the recommended media and meets the weight specifications specification for this product unless for this product. it is HP paper that has been approved - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 92
Change the printer driver to match the paper type and size in Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 93
, and it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Letter 215.9 x 279 mm (8.5 x 11 in) Legal 215 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 94
Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 5x8 127 x 203.2 mm (5 x 8 in) A6 105 x 148 mm (4.13 x 5.83 in) Postcard (JIS) 100 x - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 95
Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Custom 76.2 x 127 mm to 215.9 x 355.6 mm (3.0 x 5.0 in to 8.5 x x 11.69 in) Custom 148 x 215.9 mm to 210 x 355.6 mm (5.83 x 8.5 in to 8.27 x 14 in) Tray 2 Tray 3 (optional) ENWW Supported paper sizes 77 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 96
brand paper that this product supports, go to www.hp.com/support/ lj500colorM551. Paper type Plain Paper Light 60-74 g/m2 Midweight (96-110 g/m2) Heavy (111-130 g/m2) Extra Heavy (131-175 g/m2) Color Transparency Labels Letterhead Preprinted Prepunched Colored Rough Bond Recycled Envelope Cardstock - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 97
height for Tray 2 is 30 mm (1.18 in) for glossy paper and 40 mm (1.57 in) for short paper (A5, A6, 4x6, and landscape). ENWW Supported paper types 79 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 98
Maximum stack height: 10 mm (0.39 in) Up to 50 sheets Range: 60 g/m2 (16 lb) bond to 220 g/m2 (59 lb) bond Equivalent to 500 sheets of 75 g/m2 (20 lb) bond Maximum stack height: 56 mm (2.2 in) For A5, A6, and 4x6 paper sizes, and for paper printed in - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 99
bin Paper type Paper Labels Transparencies Glossy paper Paper Specifications Quantity Range: 60 g/m2 (16 lb) bond to 220 g/m2 (59 lb) bond Equivalent to 500 sheets of 75 g/m2 (20 lb) bond Maximum stack height: 56 mm (2.2 in) Maximum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 100
Load paper trays Load Tray 1 1. Open Tray 1. 2. Slide out the tray extension. 3. Fold out the tray extension to support the paper and set the side guides to the correct width. 82 Chapter 6 Paper and print media ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 101
down and the short, top edge going into the product first. 5. Make sure the stack fits under the tabs on the guides and does not exceed the tray-full indicators. 6. Adjust the side guides so that they lightly touch the paper stack but do not bend it. ENWW Load paper trays 83 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 102
in your software program or printer driver. Use the following guidelines margin settings accordingly. Load Tray 2 This tray holds up to 500 sheets of 75 g/m2 (20 lb) paper. If the paper -length and paper-width guides by squeezing the adjustment latch and sliding the guides to the size of the paper - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 103
paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: , follow the instructions on the control panel to change the size or type. Load the optional 500-sheet paper and heavy media tray (Tray 3) Tray 3 holds up to 500 sheets of standard - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 104
is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 105
4. Slide the tray into the product. 5. The control panel shows the tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. Load custom-size paper into Tray 3 1. Slide open the tray. ENWW Load paper trays 87 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 106
2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it. 88 Chapter 6 Paper and print media - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 107
4. Slide the tray into the product. The control panel shows the paper type and size. 5. The control panel prompts you to set the paper size and type. Select the Custom setting, and then configure the X and Y dimensions of the custom paper size. NOTE: See the label in the paper tray, or the following - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 108
Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following tables. NOTE: The Alternative Letterhead Mode setting affects the way you load letterhead or preprinted paper. This setting is disabled by default. - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 109
Paper type Image orientation Duplex mode 2-sided printing How to load paper How to load paper Alternative Letterhead Mode = Disabled Alternative Letterhead Mode = Enabled Face up Face up Top edge toward the front of the Top edge toward the front of the product product Prepunched - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 110
Tray 2 or optional Tray 3 Paper type Image orientation Duplex mode Preprinted or letterhead Portrait 1-sided printing How to load paper How to load paper Alternative Letterhead Mode = Disabled Alternative Letterhead Mode = Enabled Face up Face up Top edge at the right side of the Top - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 111
Paper type Image orientation Duplex mode 2-sided printing How to load paper How to load paper Alternative Letterhead Mode = Disabled Alternative Letterhead Mode = Enabled Face down Face down Top edge toward the front of the Top edge toward the front of the product product Prepunched - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 112
in the following situations: ● When you load paper into the tray ● When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print-job's settings NOTE: The prompt does not appear if you are printing - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 113
. Unless you change these settings, the product automatically selects a tray using the default settings. Source To print by source, select a specific tray in the printer driver for the product to pull from. If you select a tray that is configured for a type or size that does not match your print job - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 114
load the tray with the type or size of paper for your print job before printing it. When you load the tray, the product begins printing. Type and size ● Printing by type or size causes the product to pull from the tray that is loaded with the correct type and size of paper. ● Selecting paper by type - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 115
7 Print cartridges, toner collection unit, and other supplies ● Printer sharing disclaimer ● Supplies information ● Supplies views ● Manage print cartridges ● Replacement instructions ● Solve problems with supplies ENWW 97 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 116
support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. Supplies information Color com/support/lj500colorM551_manuals. 98 Chapter 7 Print cartridges, toner collection unit, and other - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 117
Supplies views Print cartridge views 1 2 3 1 Plastic shield 2 Imaging drum 3 Print cartridge memory tag ENWW Supplies views 99 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 118
estimated end of its useful life. ● A Very Low message appears when a supply is at its estimated end of useful life. Print-quality problems can occur when using a supply that is at to continue printing. 100 Chapter 7 Print cartridges, toner collection unit, and other supplies ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 119
arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 120
instructions Replace the print cartridge The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 121
print cartridge and distribute the toner by gently rocking the print cartridge. 6. Remove the orange protective cover from the print cartridge. CAUTION: Avoid prolonged exposure to light. CAUTION: Do not touch the green roller. Doing so can damage the cartridge. ENWW Replacement instructions 103 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 122
with its slot and insert the print cartridge until it clicks into place. 8. Close the front door. Replace the toner collection unit Replace the toner collection unit when the control panel prompts you. NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 123
2. Grasp the blue label at the top of the toner collection unit and remove it from the product. 3. Place the attached blue cap over the blue opening at the top of the unit. 4. Remove the new toner collection unit from its packaging. ENWW Replacement instructions 105 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 124
door. NOTE: If the toner collection unit is not installed correctly, the front door does not close completely. To recycle the used toner collection unit, follow the instructions included with the new toner collection unit. 106 Chapter 7 Print cartridges, toner collection unit, and other supplies - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 125
Steps to resolve the problem Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they acceptable. 2. Visually inspect the print cartridge for damage. See the instructions that follow. Replace the print cartridge if necessary. 3. If printed - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 126
on the top of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 3. If you see any scratches, fingerprints, or other damage on the imaging drum pages to see if the problem has resolved. 108 Chapter 7 Print cartridges, toner collection unit, and other supplies ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 127
press the OK button to select it. 4. Use the up arrow button to highlight the Print item, and then press the OK button. ENWW Solve problems with supplies 109 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 128
= 02 - Magenta ◦ XX = 03 - Yellow Recommended action Reinstall the print cartridge, or install a new print cartridge. Black cartridge low Description The print cartridge is nearing the estimated end of its useful life. 110 Chapter 7 Print cartridges, toner collection unit, and other supplies ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 129
failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement. ENWW Solve problems with supplies 111 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 130
acceptable, replace the fuser kit. Instructions are included with the fuser kit. Incompatible cartridge Description The indicated color print cartridge is not compatible correct fuser. 4. Close the right door. 112 Chapter 7 Print cartridges, toner collection unit, and other supplies ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 131
materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement. Replace cartridge Description This alert appears only if the product is configured to stop when the print kit available to install when print quality is no ENWW Solve problems with supplies 113 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 132
the fuser to cool before handling it. Replace the fuser kit. Instructions are included with the fuser kit. Replace Supplies Description This alert toner collection unit, which could result in the need to service the product. Replace toner collection unit Description The product indicates when a toner - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 133
overfilling the toner collection unit, which could result in the need to service the product. Supplies in wrong position Description Two or more print-cartridge slots contain the wrong color print cartridge. Protection Warranty for that supply has ended. ENWW Solve problems with supplies 115 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 134
Recommended action To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel. Toner Collection Unit Almost Full Description The toner collection unit is almost full. This condition is equivalent to the supply life being - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 135
failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement. ENWW Solve problems with supplies 117 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 136
118 Chapter 7 Print cartridges, toner collection unit, and other supplies ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 137
8 Print tasks ● Cancel a print job with Windows ● Basic print tasks with Windows ● Use HP ePrint ● Additional print tasks with Windows ● Walk-up USB printing ENWW 119 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 138
Cancel a print job with Windows 1. Press the stop button on the control panel. 2. Press the down arrow to highlight the Cancel Current Job option, and then press the OK button. NOTE: It can take some time for all printing to clear after you have canceled a print job. 120 Chapter 8 Print tasks ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 139
software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog. Open the printer driver with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 140
Get help for any printing option with Windows 1. Click the Help button to open the online Help. Change the number of print copies with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then select the number of copies. Save custom print settings for reuse - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 141
one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. ENWW Basic print tasks with Windows 123 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 142
Create printing shortcuts 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 124 Chapter 8 Print tasks ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 143
right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost. 5. Select the print options for the new shortcut. ENWW Basic print tasks with Windows 125 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 144
6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. 126 Chapter 8 Print tasks ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 145
Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 146
3. Click the Paper/Quality tab. 4. In the Print Quality area, select the resolution from the first drop-down list. 128 Chapter 8 Print tasks ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 147
on both sides (duplex) with Windows NOTE: See Paper orientation for loading trays on page 90 for information about the correct way to load paper. Manually print on both sides with Windows NOTE: This information applies only to products that do not have an automatic duplexer. 1. On the File menu in - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 148
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 149
1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. ENWW Basic print tasks with Windows 131 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 150
3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. 132 Chapter 8 Print tasks ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 151
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Basic print tasks with Windows 133 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 152
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print. 134 Chapter 8 Print tasks ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 153
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. ENWW Basic print tasks with Windows 135 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 154
Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. In the Color Options area, click the Manual option, and then click the Settings button. 6. Adjust the general settings for Edge Control, and - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 155
you need the printer code, which is the segment of the product e-mail address that is before the @ symbol. NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires, follow the instructions to enable HP Web Services again, and obtain a new code. d. To prevent - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 156
Windows Print colored text as black (grayscale) with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Advanced tab. 4. Expand the Document Options section. 5. Expand the Printer Features section - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 157
Print on preprinted letterhead or forms with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. ENWW Additional print tasks with Windows 139 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 158
4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 140 Chapter 8 Print tasks ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 159
6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies with Windows 1. On the File menu in the software program, click Print. ENWW Additional print tasks with Windows 141 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 160
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. 142 Chapter 8 Print tasks ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 161
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels and transparencies are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. ENWW Additional print tasks with - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 162
Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 144 Chapter 8 Print tasks ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 163
4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. 5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 164
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print. 146 Chapter 8 Print tasks ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 165
2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. ENWW Additional print tasks with Windows 147 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 166
, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button. 5. To print the watermark on - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 167
Create a booklet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Additional print tasks with Windows 149 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 168
4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Use job storage features with Windows The following job-storage modes are available for print - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 169
permanently store the job and prevent the product from deleting it when space is needed for something else, select the Stored Job option in the driver. Create a stored job with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 170
3. Click the Job Storage tab. 4. Select a Job Storage Mode option, and then click the OK button. Print a stored job 1. Press the Home button. 152 Chapter 8 Print tasks ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 171
2. Press the down arrow to highlight the Retrieve Job From Device Memory menu, and then press the OK button. 3. Press the down arrow to highlight your user name, and then press the OK button. 4. Press the down arrow to highlight a job name, and then press the OK button. The Print or Delete option is - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 172
Temporarily store a personal job on the product and print it later NOTE: The product deletes the job after you print it. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Job Storage tab. 4. In the Job - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 173
job name associated with the stored document, in the Job Name area, click the Automatic option. The driver uses the document file name, if it is available. If the document has no file name, the driver uses the software program name or a time stamp for the job name. ENWW Additional print tasks - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 174
can use this product to print marketing and sales material or other color documents on glossy paper. To maximize the quality of this output you correct paper type. 3. Select the corresponding settings in the printer driver. Supported glossy paper HP glossy paper product Product code HP Laser - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 175
then press the OK button. 4. Follow the instructions on the test page to complete the adjustment. , satin finish paper that retains rich, vibrant print color and clarity even when exposed to heavy usage or printer driver. Supported tough paper HP paper name HP LaserJet Tough Paper HP LaserJet - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 176
Walk-up USB printing This product features walk-up USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port on the front of the product. You can print the following types of files: NOTE: You must enable - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 177
9 Color ● Adjust color/color settings ● Use HP EasyColor ● Match colors to your computer screen ENWW 159 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 178
Adjust color/color settings Manage color by changing the settings on the Color tab in the printer driver. Change the color theme for a print job 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Click the HP EasyColor check box - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 179
the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. Click the Automatic or Manual setting. ● Automatic setting: Select - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 180
Table 9-1 Manual color options Setting description Setting options Edge toner. This guarantees neutral colors without a color cast. This setting is best for documents and grayscale viewgraphs. photographs. ● 4-Color generates neutral colors (grays and black) by combining all four toner colors - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 181
by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, open the Color tab in the Windows driver or the Color/ Quality Options tab in the Mac - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 182
. These factors include: ● Paper ● Printer colorants (inks or toners for example) ● Printing process (inkjet, press, or laser technology for example) ● Overhead lighting ● Personal differences in perception of color ● Software programs ● Printer drivers ● Computer operating system ● Monitors and - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 183
vary depending on paper type and the software program used. For more details on how to use the color samples, go to www.hp.com/support/lj500colorM551. Use the following procedure to print color samples at the product using the control panel: 1. Press the Home button. 2. Open the following menus - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 184
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10 Manage and maintain ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin ● Product security features ● Economy settings ● Clean the product ● Product updates ENWW 167 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 186
settings of the product. Prints the color-use statistics for the product. Prints a demonstration page that highlights the printing capability of the product. Prints color samples for different RGB values. Use the samples as a guide for matching printed colors. 168 Chapter 10 Manage and maintain - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 187
menu (continued) First level Second level CMYK Samples PCL Font List PS Font List Description Prints color samples for different CMYK values. Use the samples as a guide for matching printed colors. Prints a list of all the PCL fonts that are installed. Prints a list of all the PostScript - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 188
product status information. ● Determine the remaining life for all supplies and order new ones. ● View and change tray configurations. ● View and change the , see the HP Embedded Web Server User Guide, which is on the HP website at www.hp.com/support/lj500colorM551. Open the HP Embedded Web Server by - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 189
of all product events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help you solve problems. These pages also show additional services available for the product. Usage Page Shows a summary of - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 190
Provides connection information about third-party job-statistics services. Print tab Use the Print tab to enable or disable walk-up USB printing. Jobs printed from USB will use the default print settings. the following file types are supported for walk-up USB printing: ● .pdf ● .prn ● .pcl - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 191
Troubleshooting tab Table 10-5 HP Embedded Web Server Troubleshooting tab Menu Description Reports and Tests Print a variety of reports to help you solve problems Services tab Use the HP Web Services tab to configure and enable HP Web Services for this product. You must enable HP Web Services - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 192
Other Links list Menu Description Product Support Connects to the support site for the product, from which you can search for help regarding various topics. HP Instant Support Connects you to the HP Web site to help you find solutions to product problems. 174 Chapter 10 Manage and maintain - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 193
for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 194
type the name to associate with the password. 5. Type the password in the New Password box, and then type it again in the Verify password box. NOTE: Encryption support: HP High-Performance Secure Hard Disks (for models with an encrypted hard disk) HP LaserJet Enterprise 500 color M551xh includes an - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 195
hard disk, see the HP High-Performance Secure Hard Disk Setup Guide. 1. Go to www.hp.com/support. 2. Type Secure Hard Disk into the search box and press Enter. 3. Click the HP Secure High Performance Hard Disk Drive link. 4. Click the Manuals link. Erase Job Data There are several methods to protect - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 196
Secure stored jobs You can protect jobs that are stored on the product by assigning a PIN to them. Anyone who tries to print these protected jobs must first enter the PIN at the product control panel. Lock the control panel menus You can lock various features on the control panel by using the HP - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 197
are available: Faster First Page Save Energy Save More Energy Save Most Energy The fuser maintains power and the first page processes faster for any new job that is sent to the product. The fuser reduces power when it is idle. The fuser reduces power when it is idle. The fuser - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 198
● Sleep Timer Settings ● Sleep/Auto Off Timer 3. Select one of the following options: ● Enabled ● Disabled Set the sleep timer Use the sleep timer feature to cause the product to enter sleep mode automatically after a predefined period of inactivity. 1. At the product control panel, press the Home - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 199
toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems updates and installation instructions for this product are available at www.hp.com/support/lj500colorM551. Click Support & Drivers, click the - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 200
182 Chapter 10 Manage and maintain ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 201
jammed ● Clear jams ● Paper does not feed automatically ● Improve print quality ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve connectivity problems ● Solve product software problems with Windows ● Solve product software problems with Mac ENWW 183 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 202
are available at this website: www.hp.com/support/lj500colorM551. You can print these topics and keep them near the product. They are a handy reference for procedures that you perform frequently. The control panel has built-in help that guides you through several tasks, such as replacing print - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 203
checklist Follow these steps when trying to solve a problem with the product. 1. Make sure the product Ready light is on. If no lights are on, at least one tray contains paper. If the page jams in the product, follow the instructions on the control panel to clear the jam. ENWW Solve general - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 204
printer driver from this Web site: www.hp.com/support/ lj500colorM551. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem correct port, or reinstall the software, selecting the new connection type that you are using. Factors that - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 205
Restore factory settings 1. At the product control panel, press the Home button. 2. Open the following menus: ● Administration ● General Settings ● Restore Factory Settings 3. Select one of the available options, and then press the OK button. ENWW Restore factory settings 187 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 206
status of or problems with the product . If a critical error persists, service is required. Control-panel messages The the control panel, follow the on-screen instructions to resolve the issue. If the turn the product off then on. Contact HP support if you continue to experience issues with the - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 207
are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. 4. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue. The product picks up multiple sheets - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 208
. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time. 190 Chapter 11 Solve problems ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 209
this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the 5 3 4 1 Output-bin area 2 Duplexing area 3 Tray 1 area 4 Optional 500-sheet paper and heavy media tray (Tray 3) 5 Tray 2 pickup area 6 Fuser area ENWW Clear jams - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 210
Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. 2. If jammed paper is visible in the duplex output area, gently pull it to remove it. 192 Chapter 11 Solve problems ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 211
Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 3. If paper is visible - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 212
4. Gently pull the paper out of the pick up area. 5. Close the right door. 194 Chapter 11 Solve problems ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 213
Clear jams in Tray 2 CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. 1. Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 214
the paper downward to remove it. 3. If paper is jammed inside the right door, gently pull the paper to remove it. 196 Chapter 11 Solve problems ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 215
4. Lift the paper-feed cover on the inside of the right door. If jammed paper is present, gently pull the paper straight out to remove it. 5. Close the paper-feed cover. 6. Gently pull the paper out of the pickup area. 7. Look for paper in the Tray 2 roller area. Push up on the two green levers to - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 216
has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. 2 1 198 Chapter 11 Solve problems ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 217
11. Close the jam-access door, and push the fuser completely into the product. 12. Close the right door. ENWW Clear jams 199 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 218
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) 1. Open Tray 3 and make sure that the paper is stacked correctly. Remove any damaged or jammed sheets of paper. 2. Close Tray 3. 200 Chapter 11 Solve problems ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 219
Clear jams in the lower right door (Tray 3) 1. Open the lower right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door. ENWW Clear jams 201 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 220
Home button. 2. Open the following menus: ● Administration ● General Settings ● Jam Recovery 3. Select the appropriate setting, and then press the OK button. 202 Chapter 11 Solve problems ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 221
to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. Verify that the paper guides are touching the paper. The manual-feed prompt is set to Always. The product always prompts for manual feed, even if the tray is loaded. Load Tray 1 with - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 222
● Calibrate the product to align colors ● Check the print cartridges ● Use the printer driver that best meets your printing needs Use the correct paper type setting in the printer driver Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 223
4. Open the Finishing menu. 5. Select a type from the Media-type drop-down list. 6. Click the Print button. Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 224
Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 225
for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems: ● Specks of toner are on the - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 226
problem Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new the print cartridge for damage. See the instructions that follow. Replace the print cartridge if problem. Use the printer driver that best meets your printing needs You might need to use a different printer driver - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 227
to provide a single driver for use with multiple printer models ● Preferred when printing to multiple printer models from a mobile Windows computer ● Recommended for printing in all Windows environments ● Provides the overall best speed, print quality, and printer feature support for most users - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 228
with the product. Using generic printer drivers can cause delays clearing jobs from the print queue. 5. From the list of printers on your computer, right-click temporarily disabling the firewall to see if it is the source of the problem. 7. If your computer or the product is connected to a wireless - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 229
. For a list of specifications, go to this Web site: www.hp.com/support/lj500colorM551. 2. When you configure the product to print on some paper types, such heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not correct for the - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 230
Solve walk-up USB printing problems ● The Retrieve From USB Settings menu does not open when you on a standard USB storage accessory that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories. 3. If another menu is already open, close that - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 231
be trying to print a file type that the USB printing feature does not support. The product supports .pdf, .prn, .pcl, .ps, and .cht file types. 2. You using a character set for the file name that the product does not support. In this case, the product replaces the file names with characters from - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 232
and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be the problem continues, try a different cable or port on the hub. The computer is using the incorrect IP address for the product 1. Open the printer properties - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 233
these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver. The computer or workstation might be set up incorrectly 1. Check - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 234
Solve product software problems with Windows A printer driver for the product is not visible in the Printer folder 1. Reinstall the seated and within specifications. This includes the USB and power cables. Try a new cable. 3. Verify that the IP address on the configuration page matches the IP - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 235
select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and then reinstall the driver using the correct IP address. ENWW Solve product software problems with - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 236
Solve product software problems with Mac ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job was not sent to the product that you wanted ● When - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 237
with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. Software troubleshooting ▲ Make sure that your Mac operating system is Mac OS X v10.5 or v10.6. Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that the USB cable is - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 238
220 Chapter 11 Solve problems ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 239
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 221 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 240
supplies Order supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using HP software www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. Use the HP Embedded Web Server on page 170 222 Appendix - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 241
of the product. Accessories Item HP Color LaserJet 1 x 500 Paper Feeder Description Part number 500-sheet paper and heavy media tray. CF084A Print cartridges and toner collection unit Item Description1 Cartridge number HP Color LaserJet black print Standard black cartridge cartridge 507A - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 242
Maintenance kits Item Fuser kit Description 110 Volt replacement fuser 220 Volt replacement fuser Part number CE484A CE506A 224 Appendix A Supplies and accessories ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 243
Warranty: LaserJet print cartridge limited warranty statement ● Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement ● Data stored on the print cartridge ● End User License Agreement ● OpenSSL ● Customer self-repair warranty service ● Customer support ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 244
LaserJet Enterprise 500 color M551n, M551dn, M551xh new or equivalent in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions has a support presence for this product and where HP has marketed this product. The level of warranty service you - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 245
printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support Protection Warranty: LaserJet print cartridge limited warranty statement 227 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 246
of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP's option, HP will either replace - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 247
Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information exclusively for the purpose of understanding usage of the product, which might - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 248
Software" may include (i) associated media, (ii) a user guide and other printed materials, and (iii) "online" or with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP Software may only be used with such Appendix B Service and support ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 249
may collect and use technical information you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP's privacy policy. HP will not use such information in - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 250
, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY includes software written by Tim Hudson ([email protected]). 232 Appendix B Service and support ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 251
these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 252
24-hour Internet support www.hp.com/support/lj500colorM551 Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.com/go/lj500colorM551_software Order additional HP service or maintenance agreements - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 253
C Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications ENWW 235 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 254
all doors and trays fully opened Product Height Depth HP LaserJet Enterprise 500 color M551n 389 mm (15.3 in) 804 mm (31.7 in) HP LaserJet Enterprise 500 color M551dn 408 mm (16.1 in) 804 mm (31.7 in) HP LaserJet Enterprise 500 color M551xh 575 mm (22.6 in) 804 mm (31.7 in) Width 824 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 255
D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements ENWW 237 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 256
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, an experienced radio/TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 257
This product's manual/automatic duplex instructions are included in every new HP LaserJet services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP LaserJet - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 258
new materials, it will not be returned to you. Thank you for being environmentally responsible! NOTE: Use the return label to return original HP LaserJet instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner the U.S. Postal Service carrier or FedEx driver during your - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 259
services under an arrangement with HP for Alaska and Hawaii. Non-U.S. returns To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new : HP LaserJet Enterprise 500 color M551 Type Carbon - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 260
contact your local city office, your household waste disposal service or the shop where you purchased the product. Chemical substances ) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/ - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 261
11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet Enterprise 500 color M551n HP LaserJet Enterprise 500 color M551dn HP LaserJet Enterprise 500 color M551xh Regulatory Model Number2) BOISB-0802-03 Including: Product Options: CF084A - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 262
the product number(s). Boise, Idaho USA September 2011 For Regulatory Topics only, contact: European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQTRE / Standards Europe, Herrenberger Straße 140, D-71034, Böblingen (FAX: +49-7031-14-3143) www - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 263
under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the other than those specified in this user guide may result in exposure to hazardous CEM ». » VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for the - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 264
specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet Enterprise 500 color M551n, M551dn, M551xh - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 265
Substances Table (China) Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur Restriction on Hazardous Substances statement (Ukraine) 3 2008 № 1057 ENWW Safety statements 247 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 266
248 Appendix D Regulatory information ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 267
Symbols/Numerics 500-sheet paper and color settings adjusting 205 Color tab settings 59 configurations, models 2 configuring IP address 65 connection USB with Mac 48 USB with Windows 62 connectivity solving problems 178 Service menu 35 settings 41, 52 Supplies menu 14 Trays menu 16 ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 268
print settings (Windows) 122 custom-size paper settings Macintosh 55 customer support online 234 D Data light locating 10 default gateway, setting 68 defects, repeating 109 deleting stored jobs 153 device status Macintosh Services tab 59 Display Settings menu, control panel 25 disposal, end-of - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 269
paper types and sizes 55 driver settings 52, 56 problems, troubleshooting 218 removing software 51 software 53 supported operating systems 48 Macintosh HP Printer Utility 53 resize documents 55 support 234 Macintosh driver settings custom-size paper 55 Job Storage 58 Services tab 59 watermarks 56 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 270
Settings 22 Reports 17 Service 35 Supplies 14 Trays 16 Troubleshooting 32 USB Firmware Upgrade support 234 opening printer drivers (Windows) 121 operating environment specifications 236 operating systems supported selecting 206 supported sizes 75 supported types 78 paper pickup problems solving 189 - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 271
119 printer drivers choosing 208 printer drivers (Mac) changing settings 52 settings 56 printer drivers (Windows) changing settings 41 settings 121 supported 38 software 51 removing Windows software 43 repeating defects, troubleshooting 109 replacing printing cartridges 102 Reports menu, control - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 272
-status, Services tab Macintosh 59 support online 234 supported media 75 system requirements HP Embedded Web Server 170 T TCP/IP manually configuring IPv4 parameters 68 manually configuring IPv6 parameters 69 technical support online 234 temperature requirements 236 tips iii toner cartridges. See - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 273
control panel messages 188 direct-connect problems 214 jams 189 Mac problems 218 network problems 214 paper feed problems 189 repeating defects 109 walk-up USB printing problems 212 Windows problems 216 Troubleshooting menu, control panel 32 troubleshooting tools cleaning page 181 HP Embedded - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 274
256 Index ENWW - HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 275
- HP LaserJet Enterprise 500 | HP LaserJet Enterprise 500 Color M551 - User Guide - Page 276
*CF079-90908* *CF079-90908* CF079-90908
LASERJET ENTERPRISE 500 COLOR
User Guide
M551n
M551dn
M551xh