HP LaserJet Enterprise MFP M630 Print Media Guide - Page 31

Troubleshooting print media problems, Basic troubleshooting tasks

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3 Troubleshooting print media problems Problems with print quality and media handling typically result from print media that does not meet the specifications, that has been stored improperly, or that is not in good condition. This chapter explains the possible causes of and solutions to print media problems. ● Basic troubleshooting tasks ● Types of print media to avoid ● Paper problems ● Envelope problems ● Print-quality problems Troubleshooting checklist Ask the following questions to determine if the print media is causing print-quality problems: ● Does your media meet the specifications outlined in this document? (See Types of print media to avoid on page 26 and Guidelines for using print media on page 3.) ● Is the media in good condition? Is it curled or wrinkled? ● Are you using the printing procedures that are described in the printer user guide? ● Are you observing correct practices when handling and loading media? (See the support documentation for your printer for guidelines to load media.) ● Are your print-quality problems isolated to a specific type of media? ● Did you check the following aspects of the environment in which the printer operates or in which the print media is stored? (See Environmental considerations on page 22.) - Temperature - Humidity - Cleanliness Basic troubleshooting tasks If you cannot determine the cause of print defects by using the troubleshooting checklist, perform these basic troubleshooting tasks. ENWW 25

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3
Troubleshooting print media problems
Problems with print quality and media handling typically result from print media that does not meet the
specifications, that has been stored improperly, or that is not in good condition. This chapter explains the
possible causes of and solutions to print media problems.
●
Basic troubleshooting tasks
●
Types of print media to avoid
●
Paper problems
●
Envelope problems
●
Print-quality problems
Troubleshooting checklist
Ask the following questions to determine if the print media is causing print-quality problems:
●
Does your media meet the specifications outlined in this document? (See
Types of print media to avoid
on page
26
and
Guidelines for using print media
on page
3
.)
●
Is the media in good condition? Is it curled or wrinkled?
●
Are you using the printing procedures that are described in the printer user guide?
●
Are you observing correct practices when handling and loading media? (See the support documentation for
your printer for guidelines to load media.)
●
Are your print-quality problems isolated to a specific type of media?
●
Did you check the following aspects of the environment in which the printer operates or in which the print
media is stored? (See
Environmental considerations
on page
22
.)
–
Temperature
–
Humidity
–
Cleanliness
Basic troubleshooting tasks
If you cannot determine the cause of print defects by using the troubleshooting checklist, perform these basic
troubleshooting tasks.
ENWW
25