HP LaserJet Enterprise P3015 Service Manual - Page 10

Transparencies or glossy paper will not feed 244 Envelopes jam or will not feed in the product 245 Output is curled or wrinkled 245 Product does not duplex or duplexes incorrectly (duplex models 246 Solve image-quality problems ...247 Image defect examples ...247 Clean the product ...254 Solve performance problems ...257 Solve connectivity problems ...258 Solve direct-connect problems 258 Solve network problems 258 Service mode functions ...259 Service menu ...259 Product resets ...260 Restore factory settings 260 Hard disk initialization 260 Skip disk-load 260 NVRAM initialization 260 Service ID 261 Restore service ID 261 Convert the service ID to an actual date 261 Reset serial number 262 Reset page counts 262 Product cold reset 262 Product updates ...263 Determine the current firmware version 263 Download new firmware from the HP Web site 263 Transfer the new firmware to the product 263 Use the flash executable file to update the firmware 263 Use FTP to upload the firmware through a browser 264 Use FTP to upgrade the firmware on a network connection 264 Use HP Web Jetadmin to upgrade the firmware 265 Use Microsoft Windows commands to upgrade the firmware 265 Upgrade the HP Jetdirect firmware 265 4 Parts and diagrams Order parts by authorized service providers 268 Order parts, accessories, and supplies 268 Related documentation and software 268 Supplies part numbers ...268 Accessories part numbers 269 Whole-unit replacement part numbers 270 How to use the parts lists and diagrams 271 x ENWW