HP LaserJet M4349 HP LaserJet M4349x MFP - User Guide
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- HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 1
HP LaserJet M4349x MFP User Guide - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 2
- HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 3
HP LaserJet M4349x MFP User Guide - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 4
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP trademark of Linus Torvalds. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 5
...9 Locking and unlocking optional accessories 9 Device software ...11 Supported operating systems 11 Supported printer drivers 11 Select the correct printer driver 12 Universal printer drivers 12 Driver Autoconfiguration 12 Update Now ...13 HP Driver Preconfiguration 13 Priority for print - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 6
Initial Setup menu ...32 Networking and I/O ...32 Fax Setup ...40 E-mail Setup ...43 Send Setup menu ...43 Device Behavior menu ...44 Print Quality menu ...48 Troubleshooting menu ...50 Resets menu ...54 Service 62 HP Jetdirect EIO print servers 62 4 Media and trays General media specifications ... - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 7
...72 Printing and paper-storage environment 77 Load media ...78 Load the flatbed scanner 78 Load the ADF ...78 Load tray 1 ...78 Load trays 2, 3, 89 5 Use device features Use the stapler ...92 Configure the printer driver to recognize the optional stapler 92 Staple media ...92 Load staples - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 8
101 6 Print Use features in the Windows printer driver 104 Create and use quick sets 104 Use manually 109 Layout options for printing on both sides 109 Use features in the Macintosh printer driver instructions ...118 Copy from the scanner glass 118 Copy from the document feeder 118 vi ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 9
manually Scan and send to e-mail Configure e-mail settings ...128 Supported Scan to a folder ...136 Scan to a workflow destination ...137 9 Fax Analog fax ...140 Install the fax accessory 140 Connect the fax accessory to a phone line 142 Configure and use the fax features 142 Digital fax - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 10
Use HP Web Jetadmin software ...152 Use the HP Printer Utility for Macintosh 153 Open the HP Printer Utility 153 HP Printer Utility scanner ...161 11 Problem solving Problem-solving checklist ...164 Factors that affect performance 164 Problem-solving flowchart ...165 Solve general device problems - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 11
212 Media-handling problems 213 Performance problems ...214 Solve fax problems ...216 Solve sending problems 216 Solve receiving problems 217 Solve e-mail problems ...219 Validate the SMTP gateway address 219 Validate the LDAP gateway address 219 Solve common Windows problems 220 Solve common - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 12
stewardship program 239 Protecting the environment 239 Ozone production ...239 Power consumption ...239 Toner consumption ...239 Paper use ...239 Plastics ...239 HP LaserJet print supplies 240 HP print supplies returns and recycling program information 240 Paper ...240 Material restrictions - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 13
server cards Overview ...248 Adding printer memory ...249 Installing printer memory 249 Checking DIMM installation ...252 Save resources (permanent resources 253 Enabling memory for Windows ...254 Using HP Jetdirect print server cards 255 Install an HP Jetdirect print server card 255 Remove - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 14
xii ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 15
1 Device basics ● Device introduction ● Features comparison ● Walkaround ● Device software ENWW 1 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 16
Device introduction Figure 1-1 HP LaserJet M4349x MFP The HP LaserJet M4349x comes standard with the following items: ● 100-sheet input tray (tray 1) ● 500-sheet input tray (tray 2) ● Automatic document feeder (ADF) that holds up to 50 pages ● HP Jetdirect embedded print server for connecting to a - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 17
server to gain access to support (for network-connected products) HP provides the following drivers for downloading: ● HP Universal Print Driver (UPD): Postscript, PCL 6, PCL 5 ● Mac Driver ● Linux ● SAP ● UNIX Model Script To download the drivers, to go www.hp.com/go/ ljm4349mfp_software Features - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 18
HP PCL 6 ● HP PCL 5 ● Printer Management Language ● PDF ● XHTML ● 80 scalable TrueType typefaces ● HP duplex (two-sided) scanning NOTE: An automatic duplex printing accessory is required for services from an ISP, ask the ISP to provide the correct SMTP address. Dial-up connections are not supported - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 19
analog-fax card ● Optional HP Digital Sending Software (DSS) ● High-speed USB 2.0 ● Jetlink for paper handling solutions ● Optional HP Jetdirect enhanced input/output (EIO) print server cards: ◦ LocalTalk ◦ Fast Ethernet 10/100TX ◦ Ethernet 802.11b wireless ◦ Bluetooth wireless printer adapter - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 20
Environmental features Security features ● The Sleep setting saves energy (meets ENERGY STAR guidelines). ● Secure Disk Erase ● Security lock ● Job retention ● DSS authentication 6 Chapter 1 Device basics ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 21
1 (multipurpose tray) 7 Jam-access lever 8 Tray-number indicator 9 Paper-level indicator 10 Control-panel keypad 11 Control-panel display 12 Control-panel status lights 13 Scanner lock ENWW Walkaround 7 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 22
switch 17 Power connection 18 Interface ports 19 Formatter cover (provides access to the memory DIMM slot, hard disk, and analog-fax accessory) Accessories and supplies 1 500-sheet feeder (Q5968A) (See the note that follows) 2 Duplexer (Q5969A) 3 Envelope feeder (Q2438B) 4 Stapler/stacker (Q5691A - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 23
bin mailbox (Q5692A) 10 Staple cartridge (C8091A) 11 Print cartridge (CE267C) 12 HP LaserJet Analog Fax Accessory 300 (Q3701A) See Order parts, accessories, and supplies on page 228 for information about ordering accessories and supplies. NOTE: The device accommodates up to three optional 500-sheet - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 24
10 Chapter 1 Device basics ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 25
. Supported printer drivers Operating system Windows PCL 5 PCL 6 Postscript level 3 emulation Mac OS X V10.3, V10.4 and later Linux1 1 For Linux, download the postscript level 3 emulation driver from www.hp.com/go/linuxprinting. The printer drivers include online Help that has instructions - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 26
. Driver Autoconfiguration The HP LaserJet PCL 5, PCL 6, and PS level 3 emulation drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for device accessories at the time of installation. Some accessories that the Driver Autoconfiguration supports are - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 27
administrators can preconfigure the printing and default settings for HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Preconfiguration Support Guide, which is available at www.hp.com/go/hpdpc_sw. Priority for print settings Changes - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 28
Windows 2000, XP, 1. On the File menu in the Server 2003, and software program, click Server 2008 Print. 1. Click Start, click Settings, 1. Click Start, click Settings, and then click Printers or and then click Printers or Printers and Faxes. Printers and Faxes. 2. Select the driver - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 29
printer driver that comes with the computer. ● HP Printer Utility Use the HP Printer Utility to set up device features that are not available in the printer driver: ◦ Name the device. ◦ Assign the device to a zone on the network. ◦ Assign an internet protocol (IP) address to the device. ◦ Download - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 30
-based management tool for HP Jetdirect-connected printers within your intranet, and it should be be installed only on the network administrator's computer. NOTE: HP Web Jetadmin 10.0 or later is required for full support of this product. To download a current version of HP Web Jetadmin and for - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 31
2 Control Panel ● Use the control panel ● Navigate the Administration menu ● Information menu ● Default Job Options menu ● Time/Scheduling menu ● Management menu ● Initial Setup menu ● Device Behavior menu ● Print Quality menu ● Troubleshooting menu ● Resets menu ● Service menu ENWW 17 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 32
Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 33
administrator has configured the device, the features that appear in this area can include any of the following items: ● Copy ● Fax ● E-mail ● Secondary E-mail ● Network Folder ● Job Storage ● Workflow ● Supplies Status ● Administration The status line provides information about the overall device - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 34
named Start Copy. Stop button. If the device is processing a print or fax job, the Stop button appears instead of the Start button. Touch the Stop message also has instructions for solving the problem. Warning button. The warning button appears when the device has a problem but can continue - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 35
Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch the name of a - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 36
to each code. Print A list of phone numbers that are blocked from sending faxes to this device. Print Shows the speed dials that have been set up for this device. Print A list of printer control language (PCL) fonts that are currently available on the device. Print A list of PostScript (PS - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 37
menus: ● Default Options for Originals ● Default Copy Options ● Default Fax Options ● Default E-mail Options ● Default Send To Folder Options ● or scan originals. Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top. Optimize Text/Picture Manually - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 38
Default Copy Options Table 2-3 Default Copy Options menu Menu item Sub-menu item Number of Copies Number of Sides Staple/Collate Staple Collate Image Adjustment Background Cleanup Output Bin Sharpness Output Bin Paper Path Edge-To-Edge Values Description Type the number of copies. - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 39
larger than Letter-size or A4size so that they can fit onto a Letter-size or A4-size page. If it this feature set to Disabled, faxes larger than Letter or A4 will be flow across multiple pages. Select the tray that holds the size and type of paper that you want - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 40
) JPEG TIFF M-TIFF High (large file) Medium (default) Low (small file) 75 DPI 150 DPI (default) 200 DPI 300 DPI Color scan (default) Black/white scan TIFF 6.0 (default) TIFF (Post 6.0) Description Choose the file format for the e-mail. Choosing higher quality for output increases the size of the - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 41
Send to Folder Options Use this menu to set default options for scan jobs sent to the computer. Menu item Color/Black Document File Type TIFF version Output Quality Resolution Values Color scan Black/white scan (default) PDF (default) M-TIFF TIFF JPEG TIFF 6.0 (default) TIFF (post 6.0) High (large - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 42
Copies Per Job Type a value. Use this feature to set the default number of copies for print jobs. Default Paper Size (List of supported sizes.) Choose a paper size. Default Custom Paper Size Unit of measure Millimeters Inches Configure the default paper size that is used when the user - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 43
this feature to set the current date and time, and to set the date format and time format that are used to time-stamp outgoing faxes. Time Format Day Year Time Hour 12 hour (AM/PM) (default) 24 hour Minute AM Sleep Delay PM 20 minutes 30 minutes (default) Use this - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 44
Sub-menu item Sub-menu item Fax Printing Fax Printing Mode Change PIN Values Store all received faxes Print all received faxes Use Fax Printing Schedule Description If you have concerns about the security of private faxes, use this feature to store faxes rather than having them automatically - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 45
Management menu Use this menu to set up global device-management options. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-8 Management menu Menu item Sub-menu item Values Description Stored Job Management Quick Copy Job Storage - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 46
Initial Setup menu contains the sub-menus shown: ● Networking and I/O menu ● Fax NOTE: This item appears only if an EIO accessory is installed. High Speed Advanced Functions No Yes to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 47
Manual Settings Values and Description Specifies the method that TCP/IPv4 parameters will be configured on the HP Method is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n), where n is ENWW Initial Setup menu 33 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 48
from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Auto IP: A link-local IP is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. Specify the IP address (n.n.n.n) of a Primary DNS Server. - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 49
networks, you may need to contact your Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port number identifies the port reserved the DLC/LLC protocol. On: Enable the DLC/LLC protocol. ENWW Initial Setup menu 35 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 50
contains the current security settings on the HP Jetdirect print server. No (default): network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a set the execution time, you must select Execute to initiate the test. Depending on the execution time, a selected - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 51
tests. This test helps to identify data path and corruption problems on an HP postscript level 3 emulation device. It sends a predefined PS file printed after the tests have completed. No*: Do not initiate the selected tests. Yes: Initiate the selected tests. This test is used to check network - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 52
the most recent test was initiated or completed. Shows the number of packets (0 - host since the most recent test was initiated or completed. Shows the minimum detected roundtrip test results, this item updates the ping test data with current results. Select Yes to update the data, or No - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 53
is set depending on the detected link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.) 10T Half: 10 Mbps, half-duplex operation. 10T Full: 10 Mbps, Full-duplex operation. 100TX Half: protocols: IPX/SPX, Novell NetWare, AppleTalk, DLC/LLC. ENWW Initial Setup menu 39 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 54
the settings that are legally required for outgoing faxes. Disabled Enabled (default) Use this feature to enable or disable PC Fax Send. PC Fax Send enables users to send faxes through the device from their computers if they have the correct driver installed. 40 Chapter 2 Control Panel ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 55
JBIG Compression. Select a value from the list. Use this feature to set the maximum baud rate for receiving faxes. This can be used as a diagnostic tool for troubleshooting fax problems. Tone (default) Pulse Select whether the device should use tone or pulse dialing. The range is between Type - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 56
. answers. Default (default) Custom Use this feature to control the time between rings for incoming faxes. Off Set the volume for the fax ring-tone. Low (default) High Type the fax number to add. Select a fax number to remove. No (default) Use this feature to add or delete numbers from the - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 57
(DSS) server to another. HP DSS is a software package that handles digital sending tasks such as faxing, e-mail, and sending a scanned document to a network folder. This feature allows you to configure the device for use with an HP Digital Sending Software (DSS) server. ENWW Initial Setup menu 43 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 58
Behavior Use Requested Tray Manually Feed Prompt PS Defer to control how the device handles jobs that have specified a specific input tray. Always (default) Unless Loaded Use this feature feature to choose either the PostScript (PS) or HP paper-handling model. Enabled (default) Disabled Use - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 59
accessory. Stacker Enabled (default) Disabled Use this feature to turn on no-wait scanning. With Scan Ahead enabled, the pages in the original document are scanned new copy job is started. You are prompted to confirm that you want to interrupt the current job. No early warm up Early warm - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 60
Enabled Disabled (default) When this feature is enabled, the user can select manual feed from the control panel as the paper source for a job. PCL PDF PS Select the printer language that the device should use. Normally you should not change the language. If you change the setting to a specific - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 61
60 lines. Portrait (default) Landscape PCL is a set of printer commands that Hewlett-Packard developed to provide access to printer features. Select the orientation that is most are not using the device driver, or when the software program has no option for tray selection. ENWW Device Behavior - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 62
the device. The scan direction is referred to as X. X1 is the scan direction for the first side of a 2-sided page. X2 is the scan direction for the second FastRes 1200, benefit from REt. Dark Enabled Disabled When Economode is enabled, the device prints with a reduced amount of toner per page - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 63
of pages printed. Select the size of paper used for the cleaning page. Use this feature to create and process a cleaning page for cleaning excess toner off the pressure roller in the fuser. The process takes up to 2.5 minutes. ENWW Print Quality menu 49 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 64
Troubleshooting menu Menu item Sub-menu item Sub-menu item Values Description Event Log Calibrate Scanner Fax T.30 Trace Print T.30 Report When to Print Report Fax Transmit Signal Loss Fax V.34 Fax so by an HP service representative because it could cause the fax to stop functioning. Normal - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 65
Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item Paper the test page. You can choose to send the test page to all output bins or only to a specific bin. Standard Output Bin Off (default) On Select whether the duplexer should be included in the Paper Path test - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 66
Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item Finishing Paper Path Staples Test Finishing Options Media Size Stack Media Type Copies Duplex Print Test Page Media Size Media Type Copies Manual Sensor Test Duplex Print Test Page Values Description - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 67
is sent to the device will stop at the specified time in the process. This menu item is used by a service technician to diagnose potential problems with the device scanner. Use this feature to make sure the components of the control panel are functioning correctly. ENWW Troubleshooting menu 53 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 68
Log Yes Use this feature to clear all events from the Fax Activity Log. No (default) Restore Factory Telecom Setting Restore (button) Use this option to restore the telephone-related settings that are in the Initial Setup menu to factory default values. Restore Factory Settings Restore - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 69
Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel. ENWW Service menu 55 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 70
56 Chapter 2 Control Panel ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 71
3 Input/output (I/O) This chapter describes how to configure certain network parameters on the device. The following topics are covered: ● USB configuration ● Network configuration ENWW 57 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 72
USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection 1 USB connector 2 USB port (type B) 58 Chapter 3 Input/output (I/O) ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 73
or HP LaserJet Utility for Macintosh) NOTE: For more information about using the embedded Web server, see Embedded Web server on page 16 For more information on supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator's Guide. The guide comes with printers - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 74
Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Subnet Mask. 12. Touch the Subnet - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 75
device control panel to display protocol-specific error and warning messages. Disable IPX/SPX NOTE: Do not disable this protocol in Windows-based systems that print to the printer through IPX/ SPX. 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 76
Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. printer directly to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides remote printer management and troubleshooting through the HP - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 77
4 Media and trays This chapter contains the following sections: ● General media specifications ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper-storage environment ● Load media ● Control print jobs ● Select output bins ENWW 63 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 78
General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide) . Category Acid content Caliper Curl in ream Cut edge conditions Fusing compatibility Grain Moisture - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 79
has obtained and understands the print-media requirements that are specified in the HP LaserJet Printer Family Print Media Guide. To download a copy of the HP LaserJet Printer Family Print Media Guide, go to www.hp.com/support/ ljpaperguide. It is possible that paper could meet all of the guidelines - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 80
To order HP LaserJet printing supplies, see Order parts, accessories, and supplies on page 228. General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide) . Category - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 81
conditions. For optimum performance, make sure you are storing and handling the paper correctly. Also, choose envelopes in the printer driver (see Supported printer drivers on page 11). Envelopes with double side seams Double side-seam construction has vertical seams at both ends of the envelope - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 82
wrinkle during printing. For more information, see Printing and paper-storage environment on page 77. Labels CAUTION: To avoid damaging the MFP, use only labels recommended for laser printers. Never print on the same sheet of labels more than once or print on a partial sheet of labels. 68 Chapter - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 83
's fusing temperature. CAUTION: To avoid damaging the MFP, use only transparencies recommended for use in HP LaserJet printers, such as HP-brand transparencies. NOTE: Choose transparencies in the printer driver (see Supported printer drivers on page 11). Card stock and heavy media You can print - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 84
printer models in order to achieve adequate toner adhesion. NOTE: Some page-to-page variation is normal when printing with laser printers. 2 fuser mode setting improves the ability of the toner to adhere to paper, but it might cause other problems, such as excessive curl. The device might print - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 85
Media type Transparency Prepunched Labels Bond Recycled Color Light Card stock Rough Envelope Fuser mode setting Low 2 Normal Normal Normal Normal Normal Low 1 Normal High 1 Normal To reset the fuser modes to the default settings, touch the Administration menu at the device control panel. Touch - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 86
mailbox is installed, select the bottom bin when printing on cardstock. Media weights that are 200g/m2 or greater are supported only in the bottom bin. Table 4-2 Tray 1 supported sizes and weights Size Dimensions1 Weight Letter 216 x 279mm (8.5 x 11 inches) 60 to 200g/m2 (16 to 53lb) A4 210 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 87
x 273mm (7.75 x 10.75 inches) Minimum: 148 x 210mm (5.8 x 8.3 inches) Maximum: 216 x 356mm (8.5 x 14 inches) 1 The MFP supports a wide range of sizes. Check the MFP software for supported sizes. 2 Capacity can vary depending on paper weight and thickness, as well as environmental conditions. 3 To - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 88
) 216 x 330mm (8.5 x 13 inches) 16K 197 x 273mm (7.75 x 10.75 inches) Weight 60 to 120g/m2 (16 to 32lb) Table 4-5 Optional envelope feeder supported sizes and weights Size Dimensions Weight Monarch #7-3/4 98 x 191mm (3.9 x 7.5 inches) 75 to 105g/m2 (20 to 28lb) Commercial#10 105 x 241mm - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 89
inches) 176 x 250mm (6.7 x 9.8mm) Minimum: 76 x 127mm (3 x 5 inches) Maximum: 216 x 356mm (8.5 x 14 inches) 1 The MFP supports a wide range of sizes. Check the MFP software for supported sizes. 2 Capacity can vary depending on paper weight and thickness, as well as environmental conditions. 3 To - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 90
Table 4-8 ADF supported sizes and weights Size Dimensions Letter 216 x 279mm (8.5 x 11 inches) A4 210 x 297mm (8.3 x 11.7 inches) A5 148 x 210mm (5.8 x 8.3 inches) Legal 216 x 356mm (8.5 x 14 inches) Weight - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 91
properties of paper). ● The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping. If the product environment is subject to extremes, unwrap only the amount of paper to be used during the day's operation to prevent unwanted moisture changes. ● Proper - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 92
while printing or copying from that tray. To avoid damaging the MFP, print labels and envelopes from tray 1 only. Print on only one side of labels, envelopes, and transparencies. Load the flatbed scanner Place the document face-down on the scanner glass. Load the ADF Load the document face-up in the - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 93
fits under the tabs on the guides and not above the load to 500 sheets of standard media. For information about paper specifications, see Select print media on page 72. The following 330 mm). When loading undetectable sizes, you need to manually set the size at the control panel. For information - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 94
about loading preprinted, letterhead, and prepunched paper. 3. Adjust the media-length guide by pressing the tab on the guide and moving it until it touches the media stack. 4. Adjust the media-width guide by pressing the tab on the guide and moving it until it touches the media stack. 80 Chapter - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 95
on the size that you selected, the MFP might prompt you to move the media guides. Follow the instructions on the control panel. Load custom-size media in trays 2, 3, 4, and 5 1. Open the tray until it stops. 2. Press the tab on the left media guide and slide the guide all the way out. 3. Press the - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 96
, letterhead, and prepunched paper. 5. Adjust the left media guide by pressing the tab on the guide and sliding the guide until it gently touches the media stack 6. Adjust the front media guide by pressing the tab on the guide and sliding the guide until it gently touches the media stack. 7. Look - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 97
appears. NOTE: The MFP might prompt you to move the media guides. Follow the instructions on the control and supports standard or custom sizes. The optional envelope feeder holds up to 75 envelopes and supports only purchasing a large quantity. For envelope specifications, see Select print media on - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 98
the guides. Load labels Use only labels that are recommended for use in laser printers. Make sure that labels meet the correct specifications. on labels in the following ways: CAUTION: Failure to follow these instructions can damage the MFP. ● Do not load the trays to maximum capacity, because labels - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 99
transparencies that are recommended for use in laser printers. For transparency specifications, see Transparencies on page 69. ● At the Failure to set the fuser mode to Low2 can permanently damage the MFP and fuser. ● In the printer driver, set the paper type to Transparency. ● At the control panel, - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 100
to turn on the appropriate fuser mode. NOTE: The MFP might print at a slower speed when set at High1 or High2. Use the High1 and High2 settings only if you are experiencing toner-adhesion problems. The High1 and High2 settings might increase problems with curl and jams. ● Some makers of these types - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 101
(8.5 x 14 inches) Supported weights 60 to 200g/m2 printer driver, or at the MFP HP does not recommend printing large quantities of small or narrow paper. This could result in excessive wear on the print-cartridge components that might result in print-quality problems or toner leaking into the MFP - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 102
Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size. These - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 103
Select output bins The MFP has two output-bin locations: the ADF output bin and the standard output bin(s) on the output device. When documents are scanned or copied by using the output on the Output tab in the printer driver. See Supported printer drivers on page 11. ENWW Select output bins 89 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 104
NOTE: If you select Face-up (Straightest Path), the stapler/stacker cannot staple the job. 90 Chapter 4 Media and trays ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 105
5 Use device features ● Use the stapler ● Use job storage features ENWW 91 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 106
recognize the accessory depends on the operating system that you are using. For instructions, see Supported printer drivers on page 11. Look for the column with the heading "To change the configuration settings," and follow the procedure for the operating system that you are using. Select the HP 500 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 107
Select the stapler by creating a new preset in the printer driver. 1. Open the printer driver. See Open the printer drivers on page 14. Look for the column with the heading "To change the print job default settings," and follow the instructions for the operating system that you are using. 2. Create - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 108
printing jobs without stapling them. Load staples Load staples if the printer control-panel display prompts you with a STAPLER LOW ON STAPLES or the remaining staples cannot be used). You can specify whether the MFP stops printing when the staple cartridge is empty or if it continues printing - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 109
and push down on the green handle until the unit snaps into place. 5. Close the staple-cartridge cover, and slide the stapler/stacker into the MFP. ENWW Use the stapler 95 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 110
For Windows 1. On the File menu, click Print. 2. Click Properties, and then click the Job Storage tab. 3. Select the job storage mode that you want. For Macintosh In newer drivers: Select Job Storage in the pull-down menu in the Print dialog box. In older drivers, select Printer Specific Options - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 111
Print the remaining copies of a proof and hold job At the device control panel, use the following procedure to print the remaining copies of a job held on the hard disk. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 112
you release it. First, set a 4-digit PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After the job. Create a private job To specify that a job is private, in the driver, select the Private Job option, type a user name and job name, and then type - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 113
job can be printed later. This feature can be turned off in the printer driver. The default number of different QuickCopy jobs that can be stored on the NOTE: Stored QuickCopy jobs can be deleted at the control panel or in HP Web Jetadmin. 1. From the Home screen, touch Job Storage. 2. Touch - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 114
device control panel. For example, you might want to download a personnel form, calendar, time sheet, or accounting in the upper-left corner of the screen to scan the document and store the job. The job is page 100. Create a stored print job In the driver, select the Stored Job option, and then type - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 115
If the file has (lock symbol) next to it, the job is a private job and requires a PIN. See Print a private job on page 98. Delete a stored job Jobs stored on the device hard disk can be deleted at the control panel. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 116
102 Chapter 5 Use device features ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 117
6 Print ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job ENWW 103 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 118
Use features in the Windows printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 119
scaling. Reduce or enlarge a document 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Effects tab, next to % of Normal Size, type the is not selected. 6. Click OK. ENWW Use features in the Windows printer driver 105 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 120
window, type the name of the custom paper size. 5. Type the paper-size length and width. If you type a size that is too small or too large, the driver instructions for printing a first page that is different from other pages in the print job. 1. Open the printer driver (see Open the printer drivers - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 121
1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the . The product is now set to print the number of pages per sheet that you have selected. ENWW Use features in the Windows printer driver 107 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 122
only when duplex printing is not available or when duplex printing does not support the type of print media being used. To configure the product for automatic or manual duplex printing, open the printer-driver properties, click the Device Settings tab, and then select the appropriate settings under - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 123
105 g/m2 (28 lb bond). 2. Open the printer driver (see Open the printer drivers on page 14). 3. On the Finishing tab, select Print on Both Sides (manually). 4. Click OK. 5. Send the print job to the product. Follow the instructions in the pop-up window that appears before feeding the output stack - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 124
When you print from a software program, many of the device features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section: ● Create and use presets - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 125
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. Open the printer driver (see Open the printer drivers on page 14). 2. Click the Layout pop-up menu. 3. Next to Pages per Sheet, select the number of pages that you want to - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 126
printer driver (see Open the printer drivers on page 14). 3. On the Finishing pop-up menu, select the Manual Duplex option. NOTE: If the Manual Duplex option is not enabled, select Manually Print on 2nd Side. 4. Click Print. Follow the instructions in the pop-up window that appears on the computer - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 127
). See the software documentation for specific instructions about canceling a print request from the computer. If a print job is waiting in a print queue (computer memory) or print spooler (Windows 2000 or XP), delete the print job there. Click Start and then click Printers. Double-click the device - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 128
114 Chapter 6 Print ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 129
, nor is it necessary to have the computer turned on to make photocopies. You can adjust the copy settings at the control panel. You can also copy originals by using either the document feeder or the scanner glass. The device can process copying, printing, and digital-sending jobs simultaneously - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 130
Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen on page 116. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options. Figure 7-1 Copy screen 116 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 131
Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings. 1. From the Home screen, scroll to - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 132
This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m2 or 16 lb) or heavy media (more than 105 g/ - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 133
stapling and assembling the pages in sets of copies. If the optional HP Stapler/Stacker/Separator is not attached, the Collate option is available. You can optimize the output for text or printed pictures, or you can manually adjust the values. Use this feature to copy multiple pages onto one sheet - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 134
-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on : Two-sided copying from the flatbed scanner glass is not supported. 2. On the control panel, touch Copy. 120 Chapter 7 Copy ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 135
3. Touch Sides. 4. Touch 2-sided original, 2-sided output. 5. Touch OK. 6. Touch Start Copy. Make one-sided copies from two-sided documents 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. 2. On the control panel, touch - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 136
sheets in the original document so they all have the same width. 2. Place the sheets face-up into the document feeder, and adjust both paper guides against the document. 3. From the Home screen, touch Copy. 4. Touch Original Size. NOTE: If this option is not on the first screen, touch More Options - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 137
Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 138
upper-left corner of the glass. 2. Gently close the lid. 3. Touch Start Copy. Copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the upper-left corner of the glass. 2. Gently close the lid. 3. Gently press down on the - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 139
by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy. 2. Scroll to and touch Job Build. 3. Touch Job Build On. 4. Touch OK - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 140
Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel Current Job. NOTE: If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder. 126 Chapter 7 Copy ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 141
to a local area network (LAN). The device connects directly to your LAN. NOTE: The device cannot copy or print in color, but it can scan and send color images. This chapter addresses the following topics: ● Configure e-mail settings ● Use the Send E-mail screen ● Perform basic e-mail functions ● Use - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 142
. NOTE: The instructions that follow are for configuring the device at the control panel. You can also perform these procedures by using the embedded Web server. For more information, see Embedded Web server on page 16. Supported protocols The HP LaserJet M4349x MFP supports Simple Mail Transfer - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 143
settings 1. From the Home screen, touch Administration. 2. Touch Initial Setup. 3. Touch E-mail Setup, and then touch Test Internet service provider (ISP). ● Run the DISCOVER.EXE file. This program attempts to find the gateway. You can download the file from the HP Web site at www.hp.com/support/ - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 144
then type the e-mail addresses of those whom you want to receive the scanned document. 5 Subject: field Touch this field to open the keyboard, and More Options button Touch this button to change certain e-mail settings for the current scan job. 7 Scroll bar Use the scroll bar to view and set up - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 145
file in various programs to meet their specific needs. Documents arrive in near-original quality that includes Internet access. Load documents You can scan a document by using either the glass or the a document 1. Place the document face-down on the scanner glass or face-up in the ADF. 2. From the - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 146
auto-complete text is removed from the display to indicate that you are typing an address that is not in the address book. 132 Chapter 8 Scan and send to e-mail ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 147
to store frequently-used e-mail addresses. The local address book can be shared between devices that use the same server to gain access to the HP Digital Sending software. You can use the address book when you type e-mail addresses in the From:, To:, CC:, or BCC: fields. You can also - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 148
address as a new address in the local address book. 1. Touch Local. 2. Touch the e-mail address that you want to delete. 3. Touch . The following confirmation message appears: Do you want to delete the selected address(es)? 4. Touch Yes to delete the e-mail address(es) or touch No to return to - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 149
select the size of the document: letter, A4, legal, or mixed letter/legal. Optimize Text/ Picture Touch this button to change the scanning procedure based on the type of document that you are scanning. Job Build Touch this button to activate or deactivate the Job Build mode, which enables you to - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 150
is supported for the HP LaserJet M4349x MFP only. If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 2000, Windows XP, Windows Server 2003, Windows Server - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 151
: This device feature is provided by the optional Digital Sending Software product and is supported for the HP LaserJet M4349x MFP only. If the system administrator has enabled the workflow functionality, you can scan a document and send it to a custom workflow destination. A workflow destination - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 152
138 Chapter 8 Scan and send to e-mail ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 153
9 Fax The HP LaserJet M4349x MFP comes with an HP LaserJet Analog Fax Accessory 300 installed. Windows users can also install the optional HP Digital Sending Software (DSS), which provides digital faxing services. For complete instructions for configuring the fax accessory and using the fax features - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 154
the HP LaserJet Analog Fax Accessory 300 is installed, the device can function as a standalone fax machine. NOTE: The HP LaserJet M4349x MFP comes with an HP LaserJet Analog Fax Accessory 300 installed. Install the fax accessory If your device does not have the HP LaserJet Analog Fax Accessory 300 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 155
the yellow component on the card. Doing so can damage the card and cause a fax malfunction. 8. Align the two cutouts on the new fax accessory with the two fax-accessory guides on the formatter. 9. Push the fax accessory into place, and then verify that it is securely connected to the formatter. The - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 156
Date and time ● Location ● Fax header For complete information about configuring and using the fax accessory, and for information about troubleshooting fax-accessory problems, see the HP LaserJet Analog Fax Accessory 300 User Guide, which is provided with the fax accessory. 142 Chapter 9 Fax ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 157
three ways: ● LAN fax sends faxes through a third-party fax provider. ● Microsoft Windows 2000 fax is a fax modem and digital sender module that the computer uses to operate as a turnkey gateway fax. ● Internet fax uses an Internet fax provider to process faxes. The fax is delivered to a traditional - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 158
144 Chapter 9 Fax ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 159
and maintain the device This chapter describes how to manage the printer: ● Use information pages ● Configure e-mail alerts ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Clean the device ● Calibrate the scanner ENWW 145 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 160
The table below provides the instructions for printing the information pages. . Shows device settings and installed accessories. 2. Touch Information. 3. Touch the device contains an HP Jetdirect print server or an Administration. Shows print-cartridge toner levels. 2. Touch Information. - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 161
5. Touch Print. For more information, see the fax guide that came with the device. Font lists 1. From the Home screen, touch Administration. Shows which fonts are currently installed in the device. 2. Touch Information. 3. Touch Sample Pages/Fonts. 4. Touch either PCL Font List or PS Font List - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 162
alerts NOTE: If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 163
Windows 95 and later. To use the embedded Web server, you must have Microsoft Internet Explorer 4 and later or Netscape Navigator 4 and later. The embedded Web server works when the device is connected to an IP-based network. The embedded Web server does not support IPX-based or AppleTalk printer - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 164
Tab or section Information tab Provides device, status, and configuration information Options ● Device Status: Shows the device status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 165
to send automated e-mails regarding device configuration and supplies to specific e-mail addresses. Security: Allows you to set a password that device is directly connected to a computer, or if the device is connected to a network using anything other than an HP Jetdirect print server. NOTE: The - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 166
are available. On the Product Update page, follow the directions to automatically connect to the HP Web site. If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser, such as Microsoft Internet Explorer 6.0 for Windows or Netscape Navigator 7.1 for - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 167
device. Transfers updated firmware files from the computer to the device. Turns on the automatic two-sided printing mode. Turns on the Economode setting to conserve toner, or adjusts toner density. Changes the resolution settings, including the REt setting. Locks or unlocks storage products, such as - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 168
amount of toner that print HP print cartridge lasts an average of 18,000 pages. The page-yield specification that HP HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 169
help determine if the cartridge is genuine and take steps to resolve the problem. Your print cartridge might not be a genuine HP print cartridge if you notice the following: ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 170
print-quality problems, such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. Clean the scanner glass Dirty - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 171
been moistened with a mild soap and warm water. Also, clean the scanner strip next to the ADF scanner glass. 3. Wash the backing gently to loosen debris; do not Page. The device prints a cleaning page. 5. Follow the instructions printed on the cleaning page. Clean the document feeder Clean the - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 172
clean, slightly damp, lint-free cloth. Use an ammonia-based surface cleaner only when a water-dampened cloth does not clean the scanner glass. 6. Close the scanner lid. Clean the document feeder-rollers You should clean the rollers in the document feeder if you are experiencing misfeeds or if your - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 173
marks on the originals, and you notice dust on the rollers. Cleaning the rollers frequently could introduce dust into the device. 1. Open the scanner lid. 2. Locate the rollers near white, vinyl calibration strips. 3. Wipe the rollers gently with a clean, water-dampened, lint-free cloth. CAUTION: Do - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 174
6. Locate the rollers. 7. Wipe the rollers with a clean, water-dampened, lint-free cloth. CAUTION: Do not pour water directly onto the rollers. Doing so might damage the device. 8. Locate the separation pad. 9. Wipe the pad with a clean, water-dampened, lint-free cloth. 10. Close the document-feeder - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 175
notice offset problems with the scanned images. The scanner is calibrated before it leaves the factory. It needs to be calibrated again only rarely. 1. From the Home screen, touch Administration. 2. Touch Troubleshooting. 3. Touch Calibrate Scanner and then follow the instructions in the onscreen - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 176
162 Chapter 10 Manage and maintain the device ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 177
of jams ● Clear jams ● Clear staple jams ● Solve print-quality problems ● Solve network printing problems ● Solve copy problems ● Solve fax problems ● Solve e-mail problems ● Solve common Windows problems ● Solve common Macintosh problems ● Solve Linux problems ● Solve PostScript problems ENWW 163 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 178
started guide. If you cannot find solutions to problems in this guide, go to www.hp.com/support/ljm4349mfp or contact your dealer for support. (PCL or PS) NOTE: Although additional memory can resolve memory problems, improve how the device handles complex graphics, and improve download times - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 179
instructions on the control panel to resolve the problem. 2. For more information, see Control-panel messages on page 174. Paper-feed problems 3. If the problem persists, contact your dealer for support. Are the main features, such as Copy and E-mail, inactive on the touchscreen? The scanner - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 180
kit. See Order parts, accessories, and supplies on page 228 4. If the problem persists, contact your dealer for support. Are copies blank? The face-up. 2. On the scanner glass, load original documents facedown. 3. If the problem persists, contact your dealer for support. Are copies of poor - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 181
parts, accessories, and supplies on page 228. 4. If the problem persists, contact your dealer for support. Can you print documents from a The computer cable might be 1. Try printing a configuration computer? defective. page at the control panel. Touch Network Address The printer driver might - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 182
size for the SMTP gateway. Send a test e-mail from your computer. Use the embedded Web server to change the maximum allowable size for Initial Setup, and touch Fax Setup. 2. Configure the settings for Location, Date/Time, and Fax Header. Is the Fax feature on the control The fax accessory - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 183
intercepting the incoming fax transmission. See Solve fax problems on page 216. 1. Do not use line splitters or surge-protection devices. 2. Disconnect the answering machine or voice-mail system. 3. Set the number of rings-toanswer for the fax accessory to a lower number. See Initial Setup menu on - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 184
problems from the correct tray. For Macintosh computers, use the HP Printer Utility to change the priority of Cause The tray is empty. The paper guides are set incorrectly. Paper curls when it Solution Choose the straightest paper path in the printer driver or control panel. Turn over the paper - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 185
. If this problem occurs frequently, PCL device PCL device driver. driver. (You can usually do this from a software program.) Print job prints on both sides of the paper. Cause The device is set for duplexing. Solution See Open the printer drivers computer and try a print job that you - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 186
wrong driver was selected in the software. Check the software device selection menu to make sure that an HP LaserJet M4349x computer and print a job that you know works. You might also try using a different cable. Check the software device selection menu to make sure that an HP LaserJet M4349x - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 187
types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current by the Auto-Continue setting. If a critical error persists, service is required. ENWW Control-panel message types 173 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 188
scanner glass and press Start. document needs to be removed. The control panel function that you are trying Contact the network administrator. to use has been locked to prevent unauthorized access. 10.XX.YY SUPPLY MEMORY ERROR The MFP cannot read or write to at least one Install a new HP - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 189
jammed in the top cover area. Follow the instructions in the onscreen dialog box. See Clear jams from SCANNER FAILURE An error has occurred in the scanner. Check the scanner lock. Turn the MFP off and then on. If this message persists, contact your dealer for support, or go to www.hp.com/support - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 190
You might need to reseat or replace the specified DIMM. Turn the MFP off, and then replace the DIMM that caused the error. See Adding printer memory on page 249. If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp. 176 Chapter 11 Problem solving ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 191
correctly. Follow the instructions in the onscreen dialog box. 62 NO SYSTEM To continue turn off then A problem exists with the MFP firmware. on Turn the MFP off, and then turn the MFP on. If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp. 64 ERROR - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 192
the network administrator. Bad duplexer connection The duplex printing accessory is not connected correctly to the MFP. Remove and reinstall the duplexer. If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp. 178 Chapter 11 Problem solving ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 193
Solve general device problems on page 170. Chosen personality not available. To continue touch OK. A print job requested a MFP language (personality) that is not available for this MFP. The job will not print and will be cleared from memory. Print the job by using a printer driver for a different - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 194
. See Solve email problems on page 219. product is installed. Check to ensure that the print cartridge is a valid HP print cartridge with product OK The MFP does support, or go to www.hp.com/support/ljm4349mfp. Jam in document feeder Media is jammed in the document feeder. Follow the instructions - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 195
MFP was set to stop printing when a supply needs to be ordered. Touch OK to continue printing until the print cartridge is out of toner. To order a new print cartridge, see Order parts, accessories paper has wrapped around the fuser. Follow the instructions in the onscreen dialog box. See Clear - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 196
, can staple is 30. staple them manually. Unable to connect To temporarily hide this message in order to fax or send to e-mail, touch Hide. If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp. UNABLE TO COPY The MFP was unable to copy the document - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 197
Solution The media does not meet specifications. Use only media that meets HP specifications. See Select print media on page media on page 78. The media is skewed. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly support. ENWW Common causes of jams 183 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 198
duplexer on page 191. 13.JJ.NT JAM INSIDE LEFT OUTPUT AREA See Clear jams from the output areas on page 193. 184 Chapter 11 Problem solving ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 199
in the device, it could cause additional jams. If jams are a recurring problem, see Solve repeated jams on page 198. NOTE: Loose toner might remain in the device after a jam and cause temporary print-quality problems. These problems should clear up within a few pages. Clear jams from the top-cover - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 200
and remove the envelope-entrance cover. If media is present, remove it. 5. Rotate the paper-release guide to check for additional jammed media underneath. If jammed media is present, remove it. 6. Replace the the device. Look for the jam in another location. 186 Chapter 11 Problem solving ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 201
Clear jams from the optional envelope-feeder area This section applies only to jams that occur when you are using an optional envelope feeder. 1. Remove any envelopes that are loaded in the envelope feeder. Lower the envelope weight and lift the tray extension up, to the closed position. 2. Press - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 202
area. 1. Open the top cover, open tray 1, and remove the print cartridge. 2. Use the green handle to lift the paper-access plate. 188 Chapter 11 Problem solving ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 203
185. 4. If jammed media is difficult to remove, remove the envelope-entrance cover. If media is present, remove it. 5. Rotate the paper-release guide to check for additional jammed media underneath. If jammed media is present, remove it. 6. Replace the envelope-entrance cover and close tray 1. ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 204
top or the bottom of the jam-access area. NOTE: Use an upward or downward pulling motion to avoid tearing the media and to prevent toner from falling into the device. 3. Close the jam-access cover. 190 Chapter 11 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 205
4. Slide the tray completely out of the device, and remove any damaged media from the tray. 5. Slide the tray into the device. 6. If a jam message persists, jammed media is still in the device. Look for the jam in another location. Clear jams from the optional duplexer If a jam occurs during a - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 206
or the stapler/stacker). 8. If a jam message persists, jammed media is still in the device. Look for the jam in another location. 192 Chapter 11 Problem solving ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 207
a 3-bin mailbox or a stapler/stacker, remove any media that is stacked, and then press and hold the release button on the top of the accessory. Slide the accessory away from the device. 3. If the jammed media is inside the device, carefully pull the jammed media out of the device. 4. If the jammed - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 208
stacked, and then press and hold the release button on the top of the device. Pull the device away from the device. 194 Chapter 11 Problem solving ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 209
jammed media. Go to step 13. 9. To remove the fuser-entrance guide, push inward at the left edge to free the left-side alignment pin. Then lift up slightly on the fuser-entrance guide, and remove it from the device. Place your forefingers on the blue - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 210
the fuser with your thumbs to be sure it snaps securely into place. 12. To reinstall the fuser-entrance guide, first insert the right-side mounting pin into the hole on the right side, and then lower the left in the device. Look for the jam in another location. 196 Chapter 11 Problem solving ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 211
-feeder-cover-release lever, and open the document feeder cover. Carefully remove any jammed media. 3. Lift the green jam lever on the document guide, and then check for jammed media. Carefully remove any jammed media. 4. Close the document feeder cover. 5. If a jam message persists, jammed media - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 212
that the media is loaded squarely and that the media-width guides are adjusted to the sides of the media stack. 3. support, or go to www.hp.com/support/ljm4349mfp. Paper-path test The paper path test can be used to verify that various paper paths are working correctly or to troubleshoot problems - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 213
Clear staple jams The stapler is designed to be free of staple jams. To reduce the risk of staple jams, make sure that you observe the following media limits: ● Plain media: 30 sheets of 75 g/m2 (20 lb) media Glossy media: 20 sheets Thick media (128-199 g/m2 [34-53 lb]): Stack height must not exceed - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 214
on the green handle until it snaps into place. 9. Close the staple-cartridge cover, and slide the stapler/stacker into the device. 200 Chapter 11 Problem solving ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 215
media that meets HP specifications. See Select driver setting is incorrect. To change the media type setting, see Control print jobs on page 88. ● The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media. Print-quality problems - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 216
page 203 See Specks on page 203 See Dropouts on page 204 See Dropouts on page 204 See Loose toner on page 205 AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Dropouts on page 204 See Lines on page 204 Dear on page 210 repetition on page 210 (dark) (light) 202 Chapter 11 Problem solving ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 217
not meet HP specifications (for example, the media is too moist or too rough). See Select print media on page 72. Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2. Make sure that the Economode setting is turned off at the control panel and in the printer driver - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 218
on page 77. 2. If the media is rough, and the toner easily rubs off, open the Administration menu at the device control panel Lines AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the device and run a cleaning page. - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 219
Toner Density setting. See Print Quality menu on page 48. 6. Make sure that the environmental specifications see Loose toner on page 205. Loose toner Loose toner, in this context, is defined as toner that can side. 3. Make sure that the environmental specifications for the device are being met. See - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 220
preprinted forms or a large quantity of narrow media. 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that type and quality of the media you are using meet HP specifications. See Select print media on page 72. 3. If the distance between defects is 44 mm (1.7 in), 58 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 221
78. Make sure that the guides in the tray are not too tight or too loose against the media. 4. Turn over the stack in the tray. Also, try rotating the stack 180°. 5. Make sure that the type and quality of the media you are using meet HP specifications. See Select print media on - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 222
all adjustments have been made. See Load media on page 78. 5. Make sure that the type and quality of the media you are using meet HP specifications. See Select print media on page 72. 6. If envelopes are creasing, try storing envelopes so that they lie flat. If the above actions do not - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 223
Reduce the number of pages that you print with very low toner coverage. White spots on black 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications. See Select print media on page 72. 3. Make sure that - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 224
media you are using meet HP specifications. See Select print media on page 72. 2. Make sure that the environmental specifications for the device are being solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 225
the network settings and status. ● See the HP Jetdirect Embedded Print Server Administrator's Guide for help and for more information about the Jetdirect configuration page. ● Try printing the job from another computer. ● To verify that a device works with a computer, use a USB cable to connect it - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 226
with the OCR program. See Load media on page 78 for instructions. ● Use or make a carrier sheet to protect your originals. NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Image - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 227
Media-handling problems Problem Poor print quality or toner adhesion Dropouts, jamming, or curl Excessive curl Jamming, damage to device Problems with paper has ragged edges. Use high-quality paper that is made for laser printers. The paper varies from side-to-side. Turn the paper over. The - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 228
-panel display, press OK to print the job. ● Verify that the device is not in manual feed mode, and then print your job again. The pickup roller might be dirty or damaged. Contact your dealer for support. The paper-length adjustment control in the tray is set at a length that is greater - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 229
cartridge. Load the original correctly in the ADF or flatbed scanner. See Load media on page 78. The media might not meet HP specifications. Use media that meets HP specifications. See Select print media on page 72. The print-cartridge toner-level might be Replace the print cartridge. See Change - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 230
Rate setting in the Administration menu. See Initial Setup menu on page 32. The device fax is receiving faxes but is not sending them. Cause fax guide for information about changing the settings. Faxes you send are not arriving at the receiving fax machine. Cause Solution The receiving fax - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 231
very slowly" in Initial Setup menu on page 32. Solve receiving problems Incoming fax calls are not being answered by the fax (no fax detected). Cause Solution The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. See the fax guide for information about - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 232
not printing at the device. Cause Solution The Schedule Printing of Faxes mode is enabled. Faxes will Disable the Schedule Printing of Faxes mode. See the fax not print until it is disabled guide for information about changing the setting. The device toner level is low, or it has run out of - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 233
problems are valid. Validate the SMTP gateway address NOTE: This procedure is for Windows operating systems. 1. Open an MS-DOS command prompt: click Start, address and then the number 25, which is the port over which the MFP is communicating. For example, type telnet 123.123.123.123 25 where "123 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 234
Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 235
problems on page 170, this section lists problems that can occur when using Mac OS X. NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The device will not appear in the Chooser. The printer driver guide for instructions. The Postscript Printer the computer. Check - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 236
that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The PPD file is corrupt. Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where "" represents the two-letter language - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 237
does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 238
Solve Linux problems For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/. 224 Chapter 11 Problem solving ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 239
several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE problems The job prints in Courier (the default typeface) instead of the typeface that you requested. Cause Solution The requested typeface is not downloaded. Download - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 240
226 Chapter 11 Problem solving ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 241
A Accessories and consumables This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer. ● Order parts, accessories, and supplies ● Part numbers ENWW 227 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 242
Order parts, accessories, and supplies To order parts, accessories, and supplies, contact your dealer. 228 Appendix A Accessories and consumables ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 243
and availability of the accessories might change during the life of the printer. Accessories Item Description Part number Optional MFP and provides room to store paper. Q5970A HP LaserJet analog fax accessory 300 Provides fax capability for the MFP. Q3701A Print cartridges Item HP LaserJet - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 244
, a transfer-roller tool, a pickup roller, eight feed rollers, and one pair of disposable gloves. Includes instructions for installing each component. 220-volt printer maintenance kit Q5998A Q5999A The printer maintenance kit is a consumable item, and its cost is not covered under the warranty or - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 245
ream carton regions A4 (210 x 297mm), 500 sheets/ream CHP310/Europe HP Printing paper For use with HP LaserJet and inkjet printers. Created especially for small and home offices. Heavier and brighter than copier paper. Specifications: 92 bright, 22lb. Letter (8.5 x 11 inch), 500 sheets/ ream, 10 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 246
monochrome HP LaserJet printers. Letter (8.5 x 11 inch), 50 sheets to a carton A4 (210 x 297mm), 50 sheets to a carton 92296T/North America, Asia-Pacific countries/regions, and Europe 922296U/Asia-Pacific countries/ regions and Europe Specifications: 4.3-mil thickness. 232 Appendix A Accessories - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 247
B Specifications ● Physical specifications ● Electrical specifications ● Acoustic specifications ● Operating environment ENWW 233 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 248
is sold. Do not convert operating voltages. This can damage the printer and void the product warranty. Table B-3 Power requirements for the HP LaserJet M4349x MFP Specification 110-volt models 230-volt models Power requirements Rated current 110 to 127 volts (10%) 50/60Hz (2Hz) 10.0 Amps - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 249
Acoustic specifications Table B-5 Sound power and pressure level for the HP LaserJet M4349x MFP1 Sound power level Declared per ISO 9296 Printing2 Copying Ready Sound pressure level LWAd= 7.0Bels (A) [70dB(A)] LWAd= 7.2Bels (A) [72dB(A)] LpAm=33dB (A) Declared per ISO - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 250
236 Appendix B Specifications ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 251
C Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW 237 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 252
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 253
, which might extend the life of the print cartridge. Paper use This product's manual/optional automatic duplex feature (two-sided printing, see Use automatic duplex printing on page 108 (Windows) or Use automatic duplex printing on page 112 (Mac)) and N-up printing (multiple pages printed on one - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 254
for further information regarding availability of the HP Supplies Returns and Recycling Program. Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 255
require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP LaserJet M4349x device Type Weight Location User-removable Carbon monofluoride lithium battery BR1632 1.5 g On formatter board No For recycling information - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 256
, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety. For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 257
Telecom statement The HP LaserJet M4349x models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 258
, that the product Product Name: Regulatory Model Number3): HP LaserJet M4345/M4349 MFP Series BOISB-0407-00 and BOISB-0407-01 Product Options: Including: Q5691A, Q5692A, Q5968A, BOISB-0308-003) ALL Toner Cartridges: Q5945A, CE267C conforms to the following Product Specifications: Safety: IEC - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 259
"Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance other than those specified in this user guide may result in exposure to hazardous radiation. 1 laserlaite Klass 1 Laser Apparat HP LaserJet M4349x, laserkirjoitin on käyttäjän kannalta - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 260
sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet M4349x - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 261
and print server cards This section explains the memory features of the printer and provides steps for expansion. ● Overview ● Adding printer memory ● Checking DIMM installation ● Save resources (permanent resources) ● Enabling memory for Windows ● Using HP Jetdirect print server cards ENWW 247 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 262
a connectivity card for a serial or AppleTalk connection. NOTE: The HP LaserJet M4349x MFP comes with a network device already installed. The EIO slot may be used to provide networking capabilities in addition to those already built into the printer. To find out how much memory is installed in the - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 263
downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. Installing printer surface of the DIMM antistatic package, then touch bare metal on the printer. The HP LaserJet M4349x MFP comes with one DIMM slot. If desired, you can replace a - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 264
5. Remove the DIMM from the antistatic package. CAUTION: To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. 6. Hold the DIMM by the edges, and align the - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 265
8. Close the formatter-cage door. 9. Replace the formatter cover. 10. Reconnect the interface cable(s). 11. Reconnect the power cord, and turn the device on. ENWW Adding printer memory 251 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 266
DIMM, make sure that the installation was successful. To verify that the DIMM is installed correctly 1. Turn the printer on. Check that the Ready light is illuminated after the printer has gone through the startup sequence. If an error message appears, the DIMM might have been incorrectly installed - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 267
as permanent. For technical details, see an appropriate PDL reference for PCL or PS. ● Mark resources as permanent only when it is absolutely while the device is printing. NOTE: Overusing permanent resources or downloading them while the device is printing might affect device performance or - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 268
Enabling memory for Windows 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Select this printer and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 269
Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the NOTE: When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. ENWW Using - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 270
Remove an HP Jetdirect print server card 1. Turn off the device. 2. Disconnect the network cable from the EIO card. 3. Loosen the two screws from the EIO card, and - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 271
79 locking and unlocking 9 media sizes supported 73 part numbers 9, 229 unexpected size or type error message 176 A access denied message 174 accessories locking and unlocking 9 ordering 228 part numbers 9, 229 acoustic specifications 235 activity log, fax 147 address book, e-mail deleting addresses - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 272
208 crooked pages 207 curled paper, problem- solving 207, 213 curly paper, problem-solving 170 custom-size paper 3-bin mailbox specifications 75 500-sheet tray specifications 73 driver settings 106 loading 78, 81 printing on 87 tray 1 specifications 72 customer support Linux 224 D dark copying 213 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 273
171 downloading software 11 dpi, settings 153 drivers Macintosh settings 110 Macintosh, problem- solving 221 operating systems supported 11 preconfiguration 13 presets (Macintosh) 110 quick sets (Windows) 104 settings 13, 14 universal 12 Update Now 13 Windows settings 104 dropouts, problem-solving - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 274
information pages 146 Information tab, embedded Web server 150 Initial Setup menu 32 input trays. See trays insert tray error messages 180 install cartridge error message 180 installers, Windows 16 installing EIO cards 255 fax accessory 140 memory (DIMMs) 249 insufficient memory 175, 180 interface - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 275
, Macintosh 153 locking accessories 9 loose toner, problem-solving 205 loose toner, troubleshooting 185 low on staples 182 M Macintosh AppleTalk settings 35 driver settings 14, 110 drivers supported 11 drivers, problem-solving 221 HP Printer Utility 153 problems, solving 221 removing software - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 276
43 Fax Setup 40 Information 22 Initial Setup 32 Management 31 Resets 54 Send Setup 43 Service 55 Time/Scheduling 29 mercury-free product 241 environment specifications 235 operating systems supported 11 order, page 89 ordering media, HP 230 part numbers for 229 supplies and accessories 228 output - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 277
PCL drivers operating systems supported 11 universal 12 permanent resources 253 permanent storage errors 178 phone line, connecting fax accessory 142 photos copying 124 loading 131 PINs, private jobs 98 ports included 5 problem-solving Macintosh 222 postcards 87 PostScript problem-solving 225 - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 278
129 validating gateway addresses 219 software embedded Web server 16 HP Printer Utility 153 HP Web Jetadmin 16 Macintosh 15, 16 settings 13 supported operating systems 11 uninstalling Macintosh 15 Web sites 11 Windows 16 specifications acoustic 235 electrical 234 envelopes 67 labels 68 operating - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 279
146 status, viewing with embedded Web server 150 status, viewing with HP Printer Utility 153 support Linux 224 T TCP/IP settings 32 technical support Linux 224 temperature specifications 235 tests networks 36 text, problem-solving blurred 210 blurry 213 dropouts 204 garbled 171 misformed characters - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 280
208 white or faded stripes 212 Windows driver settings 14, 104 drivers supported 11 problem-solving issues 220 software components 16 supported operating systems 11 universal print driver 12 Windows 2000 fax 143 workflow, send to 137 wrinkled paper, problem- solving 208 266 Index ENWW - HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 281
- HP LaserJet M4349 | HP LaserJet M4349x MFP - User Guide - Page 282
© 2009 Hewlett-Packard Development Company, L.P. www.hp.com *CE796-90904* *CE796-90904* CE796-90904
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HP LaserJet M4349x MFP
User Guide