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HP LaserJet M4349 HP LaserJet M4349x MFP - User Guide - Page 184

Solve general device problems

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Solve general device problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the device select from the correct tray. For Macintosh computers, use the HP Printer Utility to change the priority of the tray. The configured size does not match the size of the media that Adjust the width guides to match the size of the media that is is loaded in the tray. loaded in the tray. Device does not pull paper from tray. Cause The tray is empty. The paper guides are set incorrectly. Paper curls when it exits the device. Cause The paper curls when it exits to the top output bin. Solution Load paper in the tray. To set the guides correctly, see Load media on page 78. For tray 2, 3, 4, or 5, make sure that the leading edge of the paper stack is even. An uneven edge can prevent the lift plate from rising. Solution Choose the straightest paper path in the printer driver or control panel. Turn over the paper that you are printing on. Reduce the fusing temperature to reduce the curling. (See Print Quality menu on page 48.) 170 Chapter 11 Problem solving ENWW

Section	Page
Device basics	15
Device introduction	16
Features comparison	17
Walkaround	21
Accessories and supplies	22
Interface ports	23
Locking and unlocking optional accessories	23
Device software	25
Supported operating systems	25
Supported printer drivers	25
Select the correct printer driver	26
Universal printer drivers	26
Driver Autoconfiguration	26
Update Now	27
HP Driver Preconfiguration	27
Priority for print settings	27
Open the printer drivers	28
Software for Macintosh computers	29
Remove software from Macintosh operating systems	29
Utilities	30
HP Web Jetadmin	30
Embedded Web server	30
Other components and utilities	30
Control Panel	31
Use the control panel	32
Control-panel layout	32
Home screen	33
Buttons on the touchscreen	34
Control-panel help system	34
Navigate the Administration menu	35
Information menu	36
Default Job Options menu	37
Default Options for Originals	37
Default Copy Options	38
Default Fax Options	39
Default E-mail Options	40
Default Send to Folder Options	41
Default Print Options	42
Time/Scheduling menu	43
Management menu	45
Initial Setup menu	46
Networking and I/O	46
Fax Setup	54
E-mail Setup	57
Send Setup menu	57
Device Behavior menu	58
Print Quality menu	62
Troubleshooting menu	64
Resets menu	68
Service menu	69
Input/output (I/O)	71
USB configuration	72
Network configuration	73
Configure TCP/IPv4 parameters	73
Set an IP address	73
Set the subnet mask	74
Set the default gateway	74
Configure TCP/IPv6 parameters	75
Disable network protocols (optional)	75
Disable IPX/SPX	75
Disable AppleTalk	76
Disable DLC/LLC	76
HP Jetdirect EIO print servers	76
Media and trays	77
General media specifications	78
General guidelines for media	79
Paper to avoid	79
Paper that can damage the device	79
General media specifications	80
Media considerations	81
Envelopes	81
Envelopes with double side seams	81
Envelopes with adhesive strips or flaps	82
Envelope margins	82
Envelope storage	82
Labels	82
Label construction	83
Transparencies	83
Card stock and heavy media	83
Card stock construction	83
Card stock guidelines	83
Letterhead and preprinted forms	84
Select the correct fuser mode	84
Select print media	86
Printing and paper-storage environment	91
Load media	92
Load the flatbed scanner	92
Load the ADF	92
Load tray 1	92
Load trays 2, 3, 4 and 5	93
Load special media	97
Load envelopes	97
Load labels	98
Load transparencies	99
Load letterhead, prepunched, or preprinted paper	99
Load paper that has a special finish	100
Load small sizes, custom sizes, or heavy paper	101
Weight and sizes	101
Guidelines for heavy paper	101
Guidelines for custom-size paper	101
Additional guidelines for small or narrow paper	101
Control print jobs	102
Select output bins	103
Select an output location	103
3‑bin mailbox output bins	103
Selecting face-up or face-down output for copy jobs	103
Use device features	105
Use the stapler	106
Configure the printer driver to recognize the optional stapler	106
Staple media	106
Load staples	108
Use job storage features	110
Gain access to the job storage features	110
Use the proof and hold feature	110
Create a proof and hold job	110
Print the remaining copies of a proof and hold job	111
Delete a proof and hold job	111
Use the private job feature	112
Create a private job	112
Print a private job	112
Delete a private job	112
Use the QuickCopy feature	113
Create a QuickCopy job	113
Print additional copies of a QuickCopy job	113
Delete a QuickCopy job	113
Use the stored job feature	114
Create a stored copy job	114
Create a stored print job	114
Print a stored job	114
Delete a stored job	115
Print	117
Use features in the Windows printer driver	118
Create and use quick sets	118
Use watermarks	118
Resize documents	119
Set a custom paper size from the printer driver	120
Use different paper and printing covers	120
Print a blank first page	120
Print multiple pages on one sheet of paper	121
Print on both sides of the paper	122
Use automatic duplex printing	122
Print on both sides manually	123
Layout options for printing on both sides	123
Use features in the Macintosh printer driver	124
Create and use presets	124
Print a cover page	125
Print multiple pages on one sheet of paper	125
Print on both sides of the paper	126
Cancel a print job	127
Stop the current print job from the control panel	127
Stop the current print job from the software program	127
Copy	129
Use the Copy screen	130
Set the default copy options	131
Basic copy instructions	132
Copy from the scanner glass	132
Copy from the document feeder	132
Adjust the copy settings	133
Copy two-sided documents	134
Copying two-sided documents manually	134
Copy two-sided documents automatically (duplex models only)	134
Copy mixed-size originals	136
Change the copy-collation setting	137
Copy photos and books	138
Combine copy jobs by using Job Build	139
Cancel a copy job	140
Scan and send to e-mail	141
Configure e-mail settings	142
Supported protocols	142
Configure e-mail server settings	142
Find gateways	143
Find the SMTP gateway from the device control panel	143
Find the SMTP gateway from an e-mail program	143
Use the Send E-mail screen	144
Perform basic e-mail functions	145
Load documents	145
Send documents	145
Send a document	145
Use the auto-complete function	146
Use the address book	147
Create a recipient list	147
Use the local address book	147
Add e-mail addresses to the local address book	148
Delete e-mail addresses from the local address book	148
Change e‑mail settings for the current job	149
Scan to a folder	150
Scan to a workflow destination	151
Fax	153
Analog fax	154
Install the fax accessory	154
Connect the fax accessory to a phone line	156
Configure and use the fax features	156
Digital fax	157
Manage and maintain the device	159
Use information pages	160
Configure e-mail alerts	162
Use the embedded Web server	163
Open the embedded Web server by using a network connection	163
Embedded Web server sections	164
Use HP Web Jetadmin software	166
Use the HP Printer Utility for Macintosh	167
Open the HP Printer Utility	167
HP Printer Utility features	167
Manage supplies	168
Supplies life expectancy	168
Change the print cartridge	168
Manage the print cartridge	168
Print-cartridge storage	168
Use genuine HP print cartridges	168
HP policy on non-HP print cartridges	168
Print-cartridge authentication	169
HP fraud hotline and Web site	169
Clean the device	170
Clean the exterior	170
Clean the scanner glass	170
Clean the scanner lid backing	171
Clean the paper path	171
Clean the document feeder	171
Clean the document feeder delivery system	172
Clean the document feeder-rollers	172
Calibrate the scanner	175
Problem solving	177
Problem-solving checklist	178
Factors that affect performance	178
Problem-solving flowchart	179
Solve general device problems	184
Control-panel message types	187
Control-panel messages	188
Common causes of jams	197
Clear jams	198
Clear jams from the top-cover and print-cartridge areas	199
Clear jams from the optional envelope-feeder area	201
Clear jams from the tray 1 area	202
Clear jams from the tray 2, 3, 4, or 5 areas	204
Clear jams from the optional duplexer	205
Clear jams from the output areas	207
Clear jams from the fuser	208
Clear jams from the document feeder	211
Solve repeated jams	212
Paper-path test	212
Clear staple jams	213
Solve print-quality problems	215
Print-quality problems associated with media	215
Print-quality problems associated with the environment	215
Print-quality problems associated with jams	215
Image defect examples	215
Light print (partial page)	217
Light print (entire page)	217
Specks	217
Dropouts	218
Lines	218
Gray background	218
Toner smear	219
Loose toner	219
Repeating defects	220
Repeating image	220
Misformed characters	220
Page skew	221
Curl or wave	221
Wrinkles or creases	222
Vertical white lines	222
Tire tracks	222
White spots on black	223
Scattered lines	223
Blurred print	224
Random image repetition	224
Solve network printing problems	225
Solve copy problems	226
Prevent copy problems	226
Image problems	226
Media-handling problems	227
Performance problems	228
Solve fax problems	230
Solve sending problems	230
Solve receiving problems	231
Solve e-mail problems	233
Validate the SMTP gateway address	233
Validate the LDAP gateway address	233
Solve common Windows problems	234
Solve common Macintosh problems	235
Solve Linux problems	238
Solve PostScript problems	239
General problems	239
Accessories and consumables	241
Order parts, accessories, and supplies	242
Part numbers	243
Accessories	243
Print cartridges	243
Maintenance kits	244
Memory	244
Cables and interfaces	244
Print media	244
Specifications	247
Physical specifications	248
Electrical specifications	248
Acoustic specifications	249
Operating environment	249
Regulatory information	251
FCC regulations	252
Environmental product stewardship program	253
Protecting the environment	253
Ozone production	253
Power consumption	253
Toner consumption	253
Paper use	253
Plastics	253
HP LaserJet print supplies	254
HP print supplies returns and recycling program information	254
Paper	254
Material restrictions	255
Disposal of waste equipment by users in private households in the European Union	255
Material Safety Data Sheet (MSDS)	256
For more information	256
Telecom statement	257
Declaration of conformity	258
Safety statements	259
Laser safety	259
Canadian DOC regulations	259
VCCI statement (Japan)	259
Power cord statement (Japan)	259
EMC statement (Korea)	259
Laser statement for Finland	259
Working with memory and print server cards	261
Overview	262
Adding printer memory	263
Installing printer memory	263
Checking DIMM installation	266
Save resources (permanent resources)	267
Enabling memory for Windows	268
Using HP Jetdirect print server cards	269
Install an HP Jetdirect print server card	269
Remove an HP Jetdirect print server card	270