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HP LaserJet Pro M118-M119 User Guide - Page 113

Solve wired network problems, Introduction, Poor physical connection

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Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page. ● Poor physical connection ● The computer is using the incorrect IP address for the printer ● The computer is unable to communicate with the printer ● The printer is using incorrect link speed and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com. Poor physical connection 1. Verify that the printer is attached to the correct network port using a cable of the correct length. 2. Verify that cable connections are secure. 3. Look at the network port connection on the back of the printer, and verify that the amber activity light and the green link-status light are lit. 4. If the problem continues, try a different cable or port on the hub. The computer is using the incorrect IP address for the printer 1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page. 2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. 3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the printer and then add it again. The computer is unable to communicate with the printer 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. ENWW Solve wired network problems 103

Section	Page
Printer overview	11
Printer views	12
Printer front view	12
Printer back view	13
Control panel view	14
Printer specifications	15
Technical specifications	15
Supported operating systems	15
Mobile printing solutions	17
Printer dimensions	17
Power consumption, electrical specifications, and acoustic emissions	18
Operating environmental range	18
Printer hardware setup and software installation	19
Paper trays	21
Load the Priority input tray	22
Introduction	22
Priority input tray paper orientation	24
Load the Main input tray	25
Introduction	25
Main input tray paper orientation	28
Load and print envelopes	29
Introduction	29
Print envelopes	29
Envelope orientation	30
Load and print labels	31
Introduction	31
Manually feed labels	31
Label orientation	32
Supplies, accessories, and parts	33
Order supplies, accessories, and parts	34
Ordering	34
Supplies and accessories	34
Configure the HP toner-cartridge-protection supply settings	35
Introduction	35
Enable or disable the Cartridge Policy feature	35
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature	35
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature	36
Troubleshoot Cartridge Policy control panel error messages	36
Enable or disable the Cartridge Protection feature	37
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature	37
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature	37
Troubleshoot Cartridge Protection control panel error messages	38
Replace the toner cartridge	39
Introduction	39
Toner-cartridge information	39
Remove and replace the toner cartridge	40
Replace the imaging drum	43
Introduction	43
Imaging drum information	43
Remove and replace the imaging drum	44
Print	47
Print tasks (Windows)	48
How to print (Windows)	48
Automatically print on both sides (Windows)	48
Manually print on both sides (Windows)	49
Print multiple pages per sheet (Windows)	49
Select the paper type (Windows)	50
Additional print tasks	51
Print tasks (OS X)	52
How to print (OS X)	52
Automatically print on both sides (OS X)	52
Manually print on both sides (OS X)	52
Print multiple pages per sheet (OS X)	53
Select the paper type (OS X)	53
Additional print tasks	54
Mobile printing	55
Introduction	55
Wi-Fi Direct (wireless models only)	55
Enable or disable Wi-Fi Direct	56
Change the printer Wi-Fi Direct name	57
HP ePrint via email	58
HP ePrint software	58
AirPrint	59
Android embedded printing	59
Manage the printer	61
Change the printer connection type (Windows)	62
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	63
Advanced configuration with HP Utility for OS X	66
Open HP Utility	66
HP Utility features	66
Configure IP network settings	68
Introduction	68
Printer sharing disclaimer	68
View or change network settings	68
Rename the printer on a network	68
Manually configure IPv4 TCP/IP parameters	69
Link speed and duplex settings	70
Printer security features	71
Introduction	71
Assign or change the system password using the HP Embedded Web Server	71
Lock the formatter	72
Configure the Quiet Print Mode settings	73
Introduction	73
Configure the Quiet Print Mode settings from HP Embedded Web Server (EWS)	73
Energy-conservation settings	74
Introduction	74
Print with EconoMode	74
Set the Sleep/Auto Off After Inactivity setting	74
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power	75
Set the Delay Shut Down setting	76
Update the firmware	78
Update the firmware using the Firmware Update Utility	78
Solve problems	79
Customer support	80
Interpret control-panel light patterns	81
Restore the factory-set defaults	84
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	85
Change the “Very Low” settings	85
Order supplies	86
Printer does not pick up paper or misfeeds	87
Introduction	87
The printer does not pick up paper	87
The printer picks up multiple sheets of paper	88
Clear paper jams	90
Introduction	90
Jam locations	90
Experiencing frequent or recurring paper jams?	91
Clear jams in the Main input tray	93
Clear jams in the toner-cartridge area	97
Clear jams in the output bin	101
Clear jams in the duplexer	103
Improve print quality	106
Introduction	106
Print from a different software program	106
Check the paper-type setting for the print job	106
Check the paper type setting (Windows)	106
Check the paper type setting (OS X)	107
Check toner-cartridge status	107
Clean the printer	107
Print a cleaning page	107
Visually inspect the toner cartridge and imaging drum	108
Check paper and the printing environment	108
Step one: Use paper that meets HP specifications	108
Step two: Check the environment	108
Step three: Set the individual tray alignment	109
Try a different print driver	110
Check the EconoMode settings	111
Adjust Print Density	111
Solve wired network problems	113
Introduction	113
Poor physical connection	113
The computer is using the incorrect IP address for the printer	113
The computer is unable to communicate with the printer	113
The printer is using incorrect link speed and duplex settings for the network	114
New software programs might be causing compatibility problems	114
The computer or workstation might be set up incorrectly	114
The printer is disabled, or other network settings are incorrect	114
Solve wireless network problems	115
Introduction	115
Wireless connectivity checklist	115
The printer does not print after the wireless configuration completes	116
The printer does not print, and the computer has a third-party firewall installed	116
The wireless connection does not work after moving the wireless router or printer	116
Cannot connect more computers to the wireless printer	116
The wireless printer loses communication when connected to a VPN	117
The network does not appear in the wireless networks list	117
The wireless network is not functioning	117
Perform a wireless network diagnostic test	117
Reduce interference on a wireless network	118

Match case Limit results 1 per page

Solve wired network problems

Introduction

Check the following items to verify that the printer is communicating with the network. Before beginning, print a

conﬁguration page from the printer control panel and locate the printer IP address that is listed on this page.

●

Poor physical connection

●

The computer is using the incorrect IP address for the printer

●

The computer is unable to communicate with the printer

●

The printer is using incorrect link speed and duplex settings for the network

●

New software programs might be causing compatibility problems

●

The computer or workstation might be set up incorrectly

●

The printer is disabled, or other network settings are incorrect

NOTE:

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating

systems and not of the HP print drivers. For more information, go to Microsoft at

www.microsoft.com

Poor physical connection

Verify that the printer is attached to the correct network port using a cable of the correct length.

Verify that cable connections are secure.

Look at the network port connection on the back of the printer, and verify that the amber activity light and

the green link-status light are lit.

If the problem continues, try a diﬀerent cable or port on the hub.

The computer is using the incorrect IP address for the printer

Open the printer properties and click the

Ports

tab. Verify that the current IP address for the printer is

selected. The printer IP address is listed on the printer conﬁguration page.

If you installed the printer using the HP standard TCP/IP port, select the box labeled

Always print to this

printer, even if its IP address changes

If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP

address.

If the IP address is correct, delete the printer and then add it again.

The computer is unable to communicate with the printer

Test network communication by pinging the network.

Open a command-line prompt on your computer.

ENWW

Solve wired network problems

103