HP Nc4000 HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
HP Nc4000 - Compaq Business Notebook Manual
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- HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 1
Compaq Business Notebook nc4010 Document Part Number: 310030-004 July 2006 This troubleshooting reference is used for maintaining and servicing the notebook. The guide provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 2
. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq Business Notebook nc4010 Fourth Edition: July 2006 First Edition: May 2003 Document Part - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 3
Features 1-7 1.3 Clearing a Password 1-9 1.4 Power Management 1-9 1.5 External Components 1-10 1.6 Design Overview 1-21 2 Troubleshooting Using Computer Setup 2-2 Selecting Information 2-7 Obtaining, Saving, or Printing Diagnostic Test Information 2-8 Maintenance and Service Guide iii - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 4
3.1 Serial Number Location 3-1 3.2 Notebook Major Components 3-2 3.3 Miscellaneous Plastics Kit Components 3-9 3.4 Port Replicators and Mass Storage Devices 3-11 3.5 Miscellaneous 3-13 4 Removal and Replacement Preliminaries 4.1 Tools Required 4-1 4.2 Service Considerations 4-2 Plastic Parts - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 5
12 Heat Sink 5-30 5.13 Processor 5-35 5.14 Display Assembly 5-38 5.15 Top Cover 5-43 5.16 Bluetooth Wireless Device 5-47 5.17 TouchPad 5-49 5.18 RTC Battery 5-53 5.19 Speaker/Microphone 5-54 5.20 Switch Board 5-55 5.21 System Board 5-57 5.22 Modem Board 5-60 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 6
Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing Index vi Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 7
HP Compaq Notebook nc4010 Series of personal notebooks offer advanced modularity, Intel® Pentium®-M processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. HP Compaq Notebook nc4010 Series Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 8
60 N G T 51 P 5 6 7 8 9 10 Options C = Compaq nc4010 = nc4010 UP = Intel Pentium-M 170 = 1.7 GHz 160 = 1.6 GHz 150 = 1.5 GHz 140 = 1.4 GHz 130 = 1.3 GHz X = XGA (1024 × 768) 2 = 12.x in 5 Hard drive size 80 = 80 GB 60 = 60 GB 40 = 40 GB 30 = 30 GB 1-2 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 9
device modem and Bluetooth® GB NIC j = 802.11g + Bluetooth k = 802.11a/b + Bluetooth m = 802.11a/b/g + Bluetooth p = Bluetooth N = none 8 TPM Security Module T = included 9 RAM 51 = 512 MB 25 = 256 MB 10 Operating system P = Microsoft® Windows® XP Pro Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 10
Description Table 1-2 HP Compaq Notebook nc4010 Models All HP Compaq Notebook nc4010 models feature: ■ Dual-point pointing device (TouchPad and pointing stick) ■ 6-cell, 4.0-wH lithium ion (Li-Ion) battery pack ■ 3-year AB1 DY887AA AB2 DY887AA AB0 DY887AA AKL 1-4 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 11
Product Description Table 1-2 HP Compaq Notebook nc4010 Models (Continued) Cnc4010 Belgium Czech Republic Denmark Europe France Germany Greece Hungary Iceland Israel Italy DY883AA ACB DY883AA AKN DY883AA ABE DY883AA AK8 DY883AA UUZ DY883AA AB8 DY883AA ABU Maintenance and Service Guide 1-5 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 12
Product Description Table 1-2 HP Compaq Notebook nc4010 Models (Continued) Cnc4010 United States Cnc4010 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe DY881AA AK8 DY881AA UUZ DY881AA AB0 DY881AA AKL DY881AA AB9 DY881AA ABU DY881AA ABA 1-6 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 13
to 1.0 GB ■ Microsoft® Windows® XP Pro, varying by notebook model ■ Full-size Windows 98 keyboard with dual-point (TouchPad and pointing stick) pointing device ■ 56-Kbps V.92 modem integrated on the system board ■ Integrated Secure Digital (SD) slot ■ Integrated wireless support of 802.11a/b/g and - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 14
DVD-ROM Drive ❏ 8X Max DVD/CD-RW Combo Drive ■ Slots ❏ One Type II PC Card ❏ Secure Digital (SD) ■ Jacks ❏ Microphone in ❏ RJ-11 (modem) ❏ RJ-45 (NIC) ■ Ports ❏ Infrared ■ Connectors ❏ External monitor ❏ DC power ❏ S-Video TV-out ❏ Docking ❏ Travel battery ❏ USB 1-8 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 15
Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings are cleared. 1.4 Power Management The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 16
jack Wireless light 3 Power/standby light Function Inputs single-channel sound. On: The Mini PCI wireless LAN card and/or Bluetooth are on. Off: The Mini PCI wireless LAN card and Bluetooth are off. On: Power is turned on. Blinking: Notebook is in Standby. 1-10 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 17
, the battery light begins blinking more quickly. Opens the notebook. Attaches an optional security cable to the notebook. ✎ The purpose of security solutions is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen. Holds the primary hard drive. Enables - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 18
clothing can block airflow. 2 S-Video-out connector Connects an optional S-Video device, such as a television, VCR, camcorder, overhead projector, or video capture card. 3 External monitor connector Connects an optional external monitor or overhead projector. 1-12 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 19
(SD) slot Supports SD Memory Cards and MultiMedia Cards. Audio line-out jack Connects optional powered stereo speakers, headphones, headset, or television audio. Microphone input jack Connects an optional monaural microphone. Speaker Produces system sound. Maintenance and Service Guide 1-13 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 20
Product Description The notebook keyboard components are shown below and described in Table 1-5. Keyboard Components Table 1-5 Keyboard Components Item Component 1 Fn key 2 Caps lock key 3 F1 through F12 function keys 4 Num lock key Function Executes frequently used system functions when pressed - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 21
5 6 7 8 Component Internal keypad Cursor control keys Windows applications key Windows logo key Function Converts keys to numeric keypad. Move the cursor around the screen. Displays shortcut menu for items beneath the pointer. Displays the Windows Start menu. Maintenance and Service Guide 1-15 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 22
light Num lock light Quick Launch buttons (3) Function Secures the display when it is closed. On: The hard drive is being accessed. On: Num lock is on or the embedded numeric keypad is enabled. Enable you to access common functions with a single keystroke. 1-16 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 23
stick 11 Pointing stick buttons 12 TouchPad 13 TouchPad buttons Function When the notebook is: ■ Off, press and release to turn on the notebook. ■ In Standby, press and release to exit Standby. ■ In Hibernation, press and release to exit Hibernation. If the system has stopped responding and Windows - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 24
1-7. Bottom Components Item 1 2 Table 1-7 Bottom Components Component Function Hard drive bay Supports the primary hard drive. The hard drive is secured to the notebook by one screw. Hard drive retention screw Secures the hard drive to the notebook. 1-18 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 25
cover that must be opened before connecting the travel battery bay. Docking connector Connects the notebook to an optional port replicator. Mini PCI compartment Holds an optional wireless LAN or ISDN device. Ä To prevent your notebook from operating improperly and a warning message from being - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 26
(Continued) Item Component Function 7 Memory expansion compartment Contains 1 memory expansion slot for optional memory modules. 8 Battery release latch Releases the primary battery pack from the battery bay. 9 Battery bay Holds the primary battery pack. 1-20 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 27
. The system board provides the following device connections: ■ Memory module ■ Hard drive ■ Display ■ Keyboard, TouchPad, and pointing stick ■ Audio ■ Intel Pentium-M processors ■ Fan ■ PC Card ■ Smart Card Reader ■ Modem, NIC, ISDN, and wireless devices ■ TPM security module The notebook uses an - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 28
Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 29
possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows XP Professional or Windows XP Home. ✎ It is not necessary to configure a device connected to a USB connector on the notebook or to an optional HP Port Replicator. Using - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 30
identification information about the notebook, a Port Replicator, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Save system configuration settings to a diskette. Restore system configuration settings from a diskette - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 31
write* ■ CD-ROM or diskette startup ✎ Settings for a DVD-ROM can be entered in the CD-ROM field. System IDs Enter identification numbers for the notebook, a Port Replicator, and all battery packs in the system. *Not applicable to SuperDisk LS-120 drives. 2-4 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 32
USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.) ■ Set an optional external monitor or overhead projector connected to a video card in a Port Replicator as the primary device. (When the notebook - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 33
Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This Device Options window. (When Disable is selected, the notebook runs in Battery Optimized mode.) ■ Specify how the notebook Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 34
Troubleshooting 2.2 Using Diagnostics for Windows When you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens. You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 35
Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select the Test tab. 3. In the scroll box, select the category or device insert or remove devices. ❏ Unattended Mode - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 36
the notebook, along with the corresponding error codes. 8. Select a tab to save the report: ❏ Log tab-Select the Save button. ❏ Error tab-Select the Save button. 9. Select a tab to print the report: ❏ Log tab-Select File > Save As, then print the file from your folder. Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 37
CD- or DVD-ROM Drive" "Flowchart 2.15-No Audio, Part 1" "Flowchart 2.16-No Audio, Part 2" "Flowchart 2.17-Nonfunctioning Device" "Flowchart 2.18-Nonfunctioning Keyboard" "Flowchart 2.19-Nonfunctioning Pointing Device" "Flowchart 2.20-No Network/Modem Connection" 2-10 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 38
N All drives working? Y Go to "Flowchart 2.17-Nonfunctioning Device" Is there video? (no boot) Y N Is the OS loading? Y N Go to "Flowchart 2.6-No Video, Part 1" Go to "Flowchart 2.9-No Operating System (OS) Loading" N Keyboard/ pointing device working? Y N Connecting to network or modem? Y Go - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 39
is a separate reset button. 2. On some models, the notebook can be reset using the Standby switch and either the lid switch or the main power switch. Done Y N Power up in Port Replicator? Go to "Flowchart 2.8-Nonfunctioning Port Replicator (if applicable)" 2-12 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 40
in battery socket and clean if necessary. Y Power on? N Done Check battery by recharging it, moving it to another notebook, or replacing it. N Power on? Y Replace power supply (if applicable). N Done Power on? Y Go to "Flowchart 2.4-No Power, Part 3" Done Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 41
. Y Power on? N N Power outlet active? Y Replace power cord. Y Power on? N Done Done Try different outlet. External Internal or external AC adapter? Replace external AC adapter. Internal N Go to "Flowchart 2.5-No Power, Part 4" Power on? Y Done Done 2-14 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 42
) in the order given. Check notebook operation after each of the following two replacement steps: 1. Internal DC-DC converter, processor, and system board* 2. Internal AC adapter *NOTE: Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2-15 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 43
after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board N N Video OK? Try another display. Internal and external video OK? Replace system board. Y Y Done Done 2-16 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 44
Troubleshooting Flowchart 2.7-No Video, Part 2 Continued from "Flowchart 2.6-No Video, Part 1" Remove notebook from Port Replicator, if connected. Adjust display brightness. Check brightness of external monitor. N Video OK? Y Y Go to "A" in "Flowchart 2.6-No Video, Part 1" Video OK? N - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 45
Troubleshooting Flowchart 2.8-Nonfunctioning Port Replicator. Y Port Replicator operating? N Remove notebook, reseat all internal parts, and replace any damaged items the following Port Replicator components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 46
drive, go to "Flowchart 2.14-No OS Loading, CD- or DVD-ROM Drive" No OS loading from network, go to "Flowchart 2.20-No Network/Modem Connection" *NOTE: Before beginning to troubleshoot, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 47
Troubleshooting Flowchart 2.10-No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Y Nonsystem disk message? N Reseat external hard drive. Go to "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" Y OS loading? N N Boot from CD? Y Check the Setup utility for correct booting order. - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 48
, then format hard drive to bootable C:\ prompt. Hard drive formatted? Y Format hard drive and bring to a bootable C:\ prompt. Y Notebook booted? Load OS using System Restore CD N (if applicable). Go to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3" Maintenance and Service Guide 2-21 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 49
Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" N System files on hard drive? Y Install OS and reboot. Y Virus on hard drive? N Run SCANDISK and check for bad sectors. N Can bad sectors be fixed? Y Clean virus. - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 50
drive boot order correct? N N Bootable diskette in drive? Y Install bootable diskette and reboot notebook. Go to "Flowchart 2.17-Nonfunctioning Device" Enable drive and cold boot notebook. Clear CMOS. Refer to Section "Clearing a Password" for instructions. Check diskette for system files - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 51
Y Reseat drive. Boots from CD or DVD? N N Booting from another device? Y Done Go to "Flowchart 2.17-Nonfunctioning Device" Y Clear CMOS. Booting order correct? Refer to Section "Clearing a Password" for instructions. N Go to "Flowchart 2.17-Nonfunctioning Device" Correct boot order using - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 52
Troubleshooting Flowchart 2.15-No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? N Done Y Notebook in Port Replicator (if applicable)? N Undock N board 6. I/O board Go to "Flowchart 2.17-Nonfunctioning Device" Y Audio? N Done Maintenance and Service Guide 2-25 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 53
drivers and set configuration in OS. Connect to external speaker. N Audio? Y Replace audio board and speaker connections in notebook (if applicable). Y Audio? N Done 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board. 2-26 Maintenance and Service - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 54
bent or broken pins or other damage. Clear CMOS. Reattach device. Close notebook, plug in power, and reboot. N Device boots properly? Y Y Any physical device detected? N Replace hard drive. Replace NIC. If integrated NIC, replace system board. Fix or replace broken item. Go to "Flowchart 2.9-No - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 55
operating properly. Connect notebook to good external keyboard. N External device works? Y Replace system board. Reseat internal keyboard connector (if applicable). N OK? Y Replace internal keyboard or cable. Y Done OK? N Replace system board. Done 2-28 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 56
. Connect notebook to good external pointing device. N External device works? Y Replace system board. Reseat internal pointing device connector (if applicable). N OK? Y Replace internal pointing device or cable. Y Done OK? N Replace system board. Done Maintenance and Service Guide 2-29 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 57
to nondigital line. N NIC/modem configured in OS? Y Reload drivers and reconfigure. N Y OK? Done Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). Y OK? N Done Replace system board. 2-30 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 58
breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Serial Number Location Maintenance and Service Guide 3-1 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 59
Illustrated Parts Catalog 3.2 Notebook Major Components Notebook Major Components 3-2 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 60
, 12.1-inch TFT XGA with wireless device antennae Miscellaneous Plastics Kit, includes: Left and right display hinge covers Speaker/microphone RTC battery PC Card slot space saver Modem cable Mini PCI compartment cover Memory expansion compartment cover Hard drive bezel Not illustrated: Notebook - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 61
Illustrated Parts Catalog Notebook System Major Components 3-4 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 62
Spare Parts: Notebook Major Components (Continued) Item 4 5 6 7 Description Spare Part Number Keyboards, include pointing stick Asia Pacific Australia speaker/microphone, 360386-001 and RTC battery) TouchPad with cable 325513-001 Switch board 325515-001 Maintenance and Service Guide 3-5 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 63
Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components (Continued) Item 8 9 10 Description Fan Heat sink with fan Bluetooth wireless device (not available on all models) Spare Part Number 291266-001 325520-001 333605-001 3-6 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 64
Illustrated Parts Catalog Notebook System Major Components Maintenance and Service Guide 3-7 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 65
Base enclosure (includes left and right display supports) 360385-001 Mini PCI communications boards 802.11a/b/g wireless LAN board 802.11b/g wireless LAN board 802.11 b wireless LAN board 333782-001 333781-001 345640-001 Battery pack, 6-cell, 40-wH 315338-001 Hard drives (include hard drive - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 66
Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Components Miscellaneous Plastics Kit Components Maintenance and Service Guide 3-9 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 67
display hinge covers Speaker/microphone RTC battery PC Card slot space saver Modem cable Mini PCI compartment cover Memory expansion compartment cover Hard drive bezel Notebook feet (4) Display rubber screw covers (6:4 round, 2 oblong) Smart Card Reader bezel 3-10 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 68
Illustrated Parts Catalog 3.4 Port Replicators and Mass Storage Devices Port Replicators and Mass Storage Devices Maintenance and Service Guide 3-11 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 69
-RW drive 24X Max CD-ROM drive 24X Max Slim CD-ROM/CD-RW combination drive 1.44-MB diskette drive 202837-001 323226-001 228746-001 306800-001 241995-001 Hard drives (include hard drive bezel) 80-GB 60-GB 40-GB 30-GB 345632-001 325524-001 325523-001 325522-001 3-12 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 70
cases Top load leather cases 325817-001 and 325817-002 Top load nylon cases 325815-001 and 325815-002 Nylon case 325814-001 Maintenance and Service Guide 3-13 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 71
screws; refer to Appendix C, "Screw Listing" for more information on screw specifications and usage.) 325529-001 ■ Phillips M2.5×3.5 screw ■ Phillips M2.5×3.0 screw pin ■ M2.0×4.0 security screw ■ Phillips M1.5x3.0 screw Travel battery carrier 325527-001 3-14 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 72
4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Torx T8 screwdriver ■ Torx T5 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 73
Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the notebook in the maintenance instructions. Cables and CAUTION: When servicing the notebook, ensure that - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 74
the following precautions: ■ Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the notebook on, and then shut it down. ■ Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 75
be affected at all and can work perfectly throughout a normal life cycle. However, the device might function normally for a while, and then degrade in the internal layers, reducing its . ■ Always be properly grounded when touching a sensitive component or assembly. 4-4 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 76
grounded work surface and use properly grounded tools and equipment. ■ Use conductive field service tools such as cutters, screwdrivers, and vacuums. ■ When using fixtures that must directly input signals before inserting or removing connectors or test equipment. Maintenance and Service Guide 4-5 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 77
a grounded system. Wrist boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin. 4-6 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 78
of one-megohm resistance. ■ Static-dissipative tables or floor mats with hard ties to the ground. ■ Field service kits. ■ Static awareness labels. ■ Material-handling packages. ■ affects the electrostatic voltage levels generated by different activities. Maintenance and Service Guide 4-7 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 79
Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic mats Floor mats Voltage Protection Level 1,500 V 7,500 V 5,000 V 4-8 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 80
. There are 57 screws, alignment pins, and standoffs, in 14 different sizes, that must be removed, replaced, and/or loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement. Refer to Appendix C, "Screw Listing" for detailed information on - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 81
Removal and Replacement Procedures 5.1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook. Serial Number Location 5-2 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 82
5.8 5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 5.17 5.18 Table 5-1 Disassembly Sequence Chart Description # of Screws Removed Preparing the notebook for disassembly Battery pack 0 Hard drive 1 Hard drive bezel 6 screws, 2 alignment pins Notebook feet 0 Memory module 1 loosened Mini PCI - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 83
, turn the computer on and then shut it down through the operating system. 2. Disconnect all external devices connected to the notebook. 3. Disconnect the power cord. 4. Remove the battery pack. Battery Pack Spare Part Number Information Battery pack, 6-cell, 40-wH 315338-001 5. Remove the - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 84
to the right. The front edge of the battery pack releases from the notebook. c. Lift the front edge of the battery pack up and swing it away from you 2. d. Remove the battery pack. Removing the Battery Pack Reverse the above procedure to install the battery pack. Maintenance and Service Guide 5-5 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 85
Separate the hard drive bezel 2. d. Use the bezel to slide the hard drive away from the notebook 3 to unseat the hard drive connector from the system board. e. Remove the hard drive. Removing the Hard Drive Reverse the above procedure to install the hard drive. 5-6 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 86
hard drive and also in the Miscellaneous Plastics Kit, spare part number 325528-001. a. Use a flat-bladed tool to press down on the tabs 1 on the hard drive lower bezel. b. Remove the lower bezel 2 from the hard drive upper bezel. Removing the Hard Drive Lower Bezel Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 87
two Torx T5 M2.5×4.5 screws 1 and the two PM2.5×3.5 screws 2 that secure the hard drive to the hard drive frame. d. Use a 4.0-mm socket to remove the two M2.0×10.0 alignment pins 3 from the back of the hard drive. Removing the Hard Drive from the Hard Drive Frame 5-8 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 88
Removal and Replacement Procedures e. Remove the hard drive from the frame. f. Remove the two PM2.0×3.0 screws 1 that secure the hard drive upper bezel to the hard drive frame. g. Remove the upper bezel from the frame 2. Removing the Hard Drive Upper Bezel Maintenance and Service Guide 5-9 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 89
5.4 Notebook Feet The notebook feet are adhesive-backed rubber pads. The notebook feet are included in the Miscellaneous Plastics Kit, spare part number 325528-001. The notebook feet attach to the base enclosure as illustrated below. Replacing the Notebook Feet 5-10 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 90
and Replacement Procedures 5.5 Memory Module 512-MB DDR 256-MB DDR Memory Modules Spare Part Number Information 280875-001 280874-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook upside down with the front facing toward you. Maintenance and Service Guide 5-11 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 91
notebook. 4. Lift the rear edge of the cover up and swing it toward you 2. 5. Remove the cover. ✎ The memory expansion compartment cover is included in the Miscellaneous Plastics Kit, spare part number 325528-001. Removing the Memory Expansion Compartment Cover 5-12 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 92
6. Spread the retaining tabs 1 that secure the memory module to the socket. The board rises up at a 45-degree angle. 7. Pull the board away from the socket at a 45-degree angle 2. Removing a Memory Module Reverse the above procedure to install a memory module. Maintenance and Service Guide 5-13 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 93
PCI Communications Boards Spare Part Number Information 802.11a/b/g wireless LAN board 802.11b/g wireless LAN board 333782-001 333781-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook upside down with the front facing toward you. 5-14 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 94
the Mini PCI compartment cover to the notebook. ✎ The Mini PCI compartment cover on notebook models equipped with a 5-GHz wireless communications device is secured by an M2.0×4.0 security screw. This screw can be removed only by using a special security driver. 4. Lift the rear edge of the cover - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 95
the longer cable 1 connects to the left socket and the shorter cable 2 connects to the right socket. Disconnecting a Mini PCI Communications Board 5-16 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 96
away from the socket at a 45-degree angle 2. Removing a Mini PCI Communications Board Reverse the above procedure to install a Mini PCI communications board. Maintenance and Service Guide 5-17 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 97
Procedures 5.7 LED Switch Cover LED Switch Cover Spare Part Number Information LED switch cover 325512-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook upside down with the rear panel facing you. 3. Remove the two T8M2.0×8.0 screws that secure the LED switch - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 98
Removal and Replacement Procedures 4. Turn the notebook right-side up with the front facing toward you. 5. Open the notebook as far as it will open. 6. Press down on the esc key 1 to reveal the notch 2 in the left side of the LED switch cover. Maintenance and Service Guide 5-19 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 99
the notch and lift the left side of the LED switch cover. 8. After the left side of the LED switch cover has disengaged from the notebook, swing the LED switch cover up and to the right. 9. Remove the LED switch cover. Removing the LED Switch Cover Reverse the above procedure to - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 100
-131 325530-251 325530-171 325530-231 325530-071 325530-101 325530-111 325530-AB1 325530-281 325530-141 325530-031 325530-001 Maintenance and Service Guide 5-21 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 101
disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7). 3. Close the notebook and turn it upside down with the rear panel facing toward you. 4. Remove the T8M2.0×8.0 screw that secures the keyboard to the notebook. Removing the Keyboard Screw 5-22 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 102
-side up with the front facing toward you. 6. Open the notebook as far as it will open. 7. Lift the rear edge of the keyboard 1. 8. Slide the keyboard toward the front edge of the keyboard up and back 3 until it rests on the display. Releasing the Keyboard Maintenance and Service Guide 5-23 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 103
stick cable 2 from the system board. 11. Release the ZIF connector 3 to which the keyboard cable is attached and disconnect the keyboard cable 4 from the system board. Removing the Keyboard 12. Remove the keyboard. Reverse the above procedure to install the keyboard. 5-24 Maintenance and Service - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 104
tabs 1 that secure the memory module to the socket. The board rises up at a 45-degree angle. 2. Pull the board away from the socket at a 45-degree angle 2. Removing an Internal Memory Module Reverse the above procedure to install the internal memory module. Maintenance and Service Guide 5-25 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 105
-001 1. Prepare the notebook for disassembly (Section 5.3). system board. 5. Using a flat tool, disconnect and lift the TPM security module 2 from the system board. Removing the TPM security module Reverse the above procedure to install the TPM security module. 5-26 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 106
Card Reader release switch to the right to eject the Smart Card Reader and bezel from the PC Card slot. Ejecting the Smart Card Reader To install the Smart Card Reader, reverse steps 1, 2, and 3, and then insert the Smart Card Reader with bezel in the PC Card slot. Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 107
and Replacement Procedures 5.11 Fan Fan Spare Part Number Information Fan Fan with heath sink 291266-001 325520-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7). 3. Remove the keyboard (Section 5.8). 5-28 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 108
Removal and Replacement Procedures 4. Disconnect the fan cable 1 from the system board. 5. Remove the three PM2.0×3.0 screws 2 that secure the fan to the is crimped and damaged, the fan will not cool the notebook internal components, which could result in damage. Maintenance and Service Guide 5-29 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 109
Procedures 5.12 Heat Sink Heat Sink Spare Part Number Information Heat sink (includes fan) Fan 325520-001 291266-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7). 3. Remove the keyboard (Section 5.8). 5-30 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 110
4. Disconnect the fan cable 1 from the system board. 5. Loosen the two spring-loaded T8 M2.0×10.0 screws 2 that secure the heat sink to the base enclosure. 6. Fold back the insulator material 3 to expose the heat sink screws 4. Removing the Heat Sink Screws Maintenance and Service Guide 5-31 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 111
Removal and Replacement Procedures 7. Remove that the four T8 M2.0×4.0 heat sink screws in the 1, 2, 3, 4 sequence stamped on the heat sink. Heat Sink Screw Removal and Installation Sequence ✎ Use the same sequence when installing the heat sink. 5-32 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 112
Removal and Replacement Procedures 8. Lift the front edge of the heat sink 1 until it clears the base enclosure. 9. Slide the heat sink toward you at an angle 2 and remove it. Removing the Heat Sink Maintenance and Service Guide 5-33 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 113
to both surfaces. Removing the Thermal Grease From the Heat Sink and Processor Reverse the above procedure to install the heat sink. 5-34 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 114
Pentium-M 1.3-GHz 340165-001 319777-001 319776-001 319775-001 319774-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7). 3. Remove the keyboard (Section 5.8). 4. Remove the heat sink and fan (Section 5.12). Maintenance and Service Guide 5-35 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 115
Removal and Replacement Procedures 5. Use a flat-bladed tool to turn the processor locking screw one-quarter turn counterclockwise 1. 6. Lift the processor straight up 2 and remove it. Removing the Processor 5-36 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 116
Removal and Replacement Procedures ✎ Note that the gold triangle should be in the lower right corner when installing the processor. Correctly Installing the Processor Reverse the above procedure to install the processor. Maintenance and Service Guide 5-37 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 117
Assembly Spare Part Number Information 12.1-inch TFT XGA with wireless device antennae 325509-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Disconnect the antenna cables from the Mini PCI communications board. Refer to Section 5.6 for instructions. 3. Remove the LED switch cover - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 118
the notebook so the rear panel faces toward you. 6. Remove the two T8M2.0×8.0 screws that secure the hinge covers to the notebook. Removing the Display Assembly Screws 7. Position the notebook so the front faces toward you and open the notebook as far as it will open. Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 119
Removal and Replacement Procedures 8. Remove the display hinge covers by inserting a flat-bladed tool under the covers and lifting them up. ✎ The hinge covers are included in the Miscellaneous Plastics Kit, spare part number 325528-001. Removing the Hinge Covers 5-40 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 120
Removal and Replacement Procedures 9. Remove the wireless antenna cables 1 and 2 from the routing channel in the top cover 3. Removing the Antenna Cables Maintenance and Service Guide 5-41 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 121
screws 3 that secure the display assembly to the base enclosure. Disconnecting the Display Cables and Removing the Display Assembly Screws 12. Lift the display assembly straight up and remove it. Reverse the above procedure to install the display assembly. 5-42 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 122
Wireless Device," for instructions on replacing a Bluetooth wireless device. 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7). 3. Remove the keyboard (Section 5.8). 4. Remove the display assembly (Section 5.14). Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 123
5. Turn the notebook upside down with the rear panel facing toward you. 6. Remove the following screws: ❏ Four T8M2.0×4.0 screws 1 in the battery bay ❏ One T8M2.0×4.0 screw 2 in the hard drive bay ❏ Eight T8M2.0×8.0 screws 3 Removing the Top Cover Screws 5-44 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 124
Removal and Replacement Procedures 7. Turn the notebook right side up with the front facing toward you. 8. If present, disconnect the Bluetooth wireless device cable 1 from the system board. 9. Disconnect the RTC battery cable 2 from the system board. 10. Release the ZIF connector 3 to which the - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 125
rear edge 1 of the top cover until it disengages from the base enclosure. 12. Slide the top cover to the right 2 until the speaker and microphone cables are exposed. 13. Disconnect the speaker 3 and microphone 4 cables from the system board. 14. Remove the top cover. Removing the Top Cover Reverse - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 126
Removal and Replacement Procedures 5.16 Bluetooth Wireless Device Bluetooth Wireless Device Spare Part Number Information Bluetooth wireless device 333605-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ LED switch cover (Section 5.7) ❏ Keyboard ( - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 127
Procedures 3. Remove the Bluetooth wireless device 1 from the slot in the top cover and device cable from the routing channels 2 in the top cover. Removing the Bluetooth Wireless Device Reverse the above procedure to install the Bluetooth wireless device. 5-48 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 128
TouchPad with cable and bracket TouchPad included in the Miscellaneous Plastics Kit 325513-001 325528-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ LED switch cover (Section 5.7) ❏ Keyboard (Section 5.8) ❏ Display assembly (Section 5.14 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 129
Removal and Replacement Procedures 2. Turn the top cover upside down with the TouchPad facing toward you. 3. Remove the two PM2.0×4.0 screws that secure the TouchPad bracket to the top cover. Removing the TouchPad Screws 5-50 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 130
Removal and Replacement Procedures 4. Lift the left side of the bracket 1 until it rests at an angle. 5. Slide the bracket to the right 2 and remove it. Removing the TouchPad Bracket Maintenance and Service Guide 5-51 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 131
the TouchPad board. 7. Lift the TouchPad straight up and remove it 3. Removing the TouchPad Reverse the above procedure to install the TouchPad. 5-52 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 132
(Section 5.14) ❏ Top cover (Section 5.15) 2. Turn the top cover upside down with the TouchPad facing toward you. 3. Slide the RTC battery out of the bracket in the top cover. Removing the RTC Battery Reverse the above procedure to install the RTC battery. Maintenance and Service Guide 5-53 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 133
001, and is also included with the top cover, spare part number 325510-001. 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ LED switch cover (Section 5.7) ❏ the above procedure to install the speaker/microphone. 5-54 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 134
and Replacement Procedures 5.20 Switch Board Switch board Switch Board Spare Part Number Information 325515-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ LED switch cover (Section 5.7) ❏ Keyboard (Section 5.8) ❏ Display assembly (Section 5.14 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 135
screws 1 that secure the switch board to the system board. 3. Lift up on the middle of the switch board 2 to disconnect it from the system board. 4. Remove the switch board. Removing the Switch Board Reverse the above procedure to install the switch board. 5-56 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 136
the notebook for disassembly (Section 5.3) and remove the following components: ❏ LED switch cover (Section 5.7) ❏ Keyboard (Section 5.8) ❏ Heat sink and fan (Section 5.12) ❏ Display assembly (Section 5.14) ❏ Top cover (Section 5.15) ❏ Switch board (Section 5.20) Maintenance and Service Guide 5-57 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 137
.0×4.0 screw 3 in front of the hard drive bay ❏ One T8M2.0×4.0 screw 4 in the lower left corner of the system board 4. Use a 5.0-mm socket to remove the two M2.0×9.0 standoffs 5 that secure the system board to the base enclosure. Removing the System Board Screws 5-58 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 138
. 6. Lift the left side of the system board 2 until the battery connector 3 clears the base enclosure. 7. Slide the system board away from the base enclosure at an angle 4. Removing the System Board Reverse the above procedure to install the system board. Maintenance and Service Guide 5-59 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 139
Section 5.3) and remove the following components: ❏ LED switch cover (Section 5.7) ❏ Keyboard (Section 5.8) ❏ Heat sink and fan (Section 5.12) ❏ Display assembly (Section 5.14) ❏ Top cover (Section 5.15) ❏ Switch board (Section 5.20) ❏ System board (Section 5.21) 5-60 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 140
the cable 5 from the system board. ✎ The modem cable is included with the modem board and is also included in the Miscellaneous Plastics Kit, spare part number 325528-001. Removing the Modem Board Reverse the above procedure to install the modem board. Maintenance and Service Guide 5-61 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 141
This chapter provides physical and performance specifications. Table 6-1 Notebook Dimensions Height Width Depth 2.79 cm 27.94 cm 23.37 cm Weight (varies by configuration -20°C to 60°C 1.1 in. 11.0 in. 9.2 in. 3.5 lbs 32°F to 95°F 41°F to 95°F -4°F to 140°F Maintenance and Service Guide 6-1 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 142
sweep rate 1.50 g zero-to-peak, 10 to 500 Hz, 0.5 oct/min sweep rate ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The notebook operates well within this range of temperatures. 6-2 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 143
angle 26.1 cm 19.9 cm 30.7 cm 10.3 in 7.8 in 12.1 in up to 16.8 million 125:1 60 Hz 130 nit typical AC only (115 nit minimum); 70 nit on battery 0.264 × 0.264 mm 1024 × 768 RGB vertical stripe CCFT 80 × 25 4.00 W ±35° horizontal, +15°/-35° vertical typical Maintenance and Service Guide 6-3 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 144
Specifications Table 6-3 Hard Drives User capacity per drive1 60-GB 60- (41°F to 131°F) 11 GB = 1,073,741,824 bytes. 2Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details. 6-4 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 145
Specifications Table 6-4 External AC Adapter Weight Power supply Operating voltage Operating current Operating frequency range Maximum transient 0.29 kg 0.65 lb 90 to 264 V ac (auto-switching) 1.6 A RMS 47 to 63 Hx AC 4/50 kV Table 6-5 6-Cell, Primary Li-ion Battery and Service Guide 6-5 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 146
Specifications Table 6-6 6-Cell, Travel Li-ion Battery Pack Dimensions Height Width Depth Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating 2.3 °C to 60°C 0.90 in 2.48 in 8.15 in 0.67 lb 41°F to 113°F -4°F to 104°F 6-6 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 147
, DMA3, none) DMA2* Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5* Available for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5. Maintenance and Service Guide 6-7 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 148
Parallel port IRQ8 RTC IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal point stick or external mouse IRQ13 Coprocessor (not available to any peripheral) IRQ14 IDE interface (hard drive and optical drive) IRQ15 System use ✎ PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 149
Specifications I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 060 061 062 - 063 064 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 092 093 - 09F 0A0 - 0A1 Table 6-9 System I/O Addresses System controller no. 2 Maintenance and Service Guide 6-9 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 150
Specifications Table 6-9 System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 200 201 202 - 21F 220 - 22F 230 - 26D 26E - 26 278 - 27F 280 - 2AB 2A0 - 2A7 2A8 - 2E7 2E8 - 2EF System and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 151
FM synthesizer-OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette controller Serial port (COM1/default) PCI configuration index register (PCIDIVO-1) PCI configuration data register (PCIDIVO-1) Maintenance and Service Guide 6-11 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 152
00FFFFFF 01000000-047FFFFF 04800000-07FFFFFF 08000000-080FFFFF 08200000-FFFEFFFF FFFF0000-FFFFFFFF System Function Base memory Video memory Video BIOS Unused System BIOS Extended memory Super extended memory Unused Video memory (direct access) Unused System BIOS 6-12 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 153
A Connector Pin Assignments Table A-1 RJ-45 Network Interface Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused Pin Signal 5 Unused 6 Receive - 7 Unused 8 Unused Maintenance and Service Guide A-1 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 154
Connector Pin Assignments Table A-2 RJ-11 Modem Pin Signal 1 Unused 2 Tip 3 Ring Pin Signal 4 Unused 5 Unused 6 Unused Table A-3 Universal Serial Bus Pin Signal 1 +5 V dc 2 Data - A-2 Pin Signal 3 Data + 4 Ground Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 155
Connector Pin Assignments Table A-4 S-Video Pin Signal 1 Ground (Y) 2 Ground (C) Pin Signal 3 Y-Luminance (Intensity) 4 C-Chrominance (Color) Maintenance and Service Guide A-3 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 156
Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog Pin Signal 9 +5 V dc 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock A-4 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 157
Connector Pin Assignments Table A-6 Stereo Speaker/Headphone Pin Signal 1 Audio out Pin Signal 2 Ground Table A-7 Microphone Pin Signal 1 Audio in Pin Signal 2 Ground Maintenance and Service Guide A-5 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 158
voltage rating of 125 or 250 volts AC, as required by each country's power system. ■ The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the notebook. Maintenance and Service Guide B-1 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 159
Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Australia Austria Belgium Canada Denmark Finland France FIMKO UTE VDE IMQ METI KEMA NEMKO SEMKO SEV Applicable Note Number 1 1 1 2 1 1 1 1 1 3 1 1 1 1 B-2 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 160
or VCTF, 3-conductor, 1.00 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. Maintenance and Service Guide B-3 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 161
C Screw Listing This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 325529-001. Maintenance and Service Guide C-1 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 162
Screw Listing Table C-1 Phillips PM2.5×3.0 Screw mm Color Qty. Length Black 1 3.0 mm Where used: 1 screw that secures the hard drive to the notebook (documented in Section 5.3) Thread 2.5 mm Head Width 5.0 mm Phillips M2.5×3.0 Screw Location C-2 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 163
Screw Listing Table C-2 Torx T5 M2.5×4.5 Screw mm Color Qty. Length Thread Silver 2 4.5 mm 2.5 mm Where used: 2 screws that secure the hard drive to the hard drive frame (documented in Section 5.3) Head Width 5.0 mm Maintenance and Service Guide C-3 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 164
C-3 Phillips PM2.5×3.5 Screw mm Color Qty. Length Thread Silver 2 3.5 mm 2.5 mm Where used: 2 screws that secure the hard drive to the hard drive frame (documented in Section 5.3) Head Width 4.5 mm Torx T5 M2.5×4.5 and Phillips M2.5×3.5 Screw Locations C-4 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 165
Socket M2.0×10.0 Alignment Pin mm Color Qty. Length Thread Silver 2 10.0 mm 2.0 mm Where used: 2 alignment pins that secure the hard drive to the hard drive frame (documented in Section 5.3) Head Width 4.0 mm 4.0-mm Socket M2.0×10.0 Alignment Pin Locations Maintenance and Service Guide C-5 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 166
Table C-5 Black Phillips PM2.0×3.0 Screw Head mm Color Qty. Length Thread Width Black 2 3.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the hard drive upper bezel to the hard drive frame (documented in Section 5.3) Phillips PM2.0×3.0 Screw Locations C-6 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 167
5.0 mm Where used: 1 One screw that secures the memory expansion compartment cover to the notebook (documented in Section 5.5) 2 One screw that secures the Mini PCI compartment cover to the notebook (documented in Section 5.6) Phillips M2.0×4.0 Screw Locations Maintenance and Service Guide C-7 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 168
used: 2 screws that secure the TouchPad to the top cover (documented in Section 5.17) Thread 2.0 mm Head Width 4.5 mm Phillips PM2.0×4.0 Screw Locations C-8 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 169
Where used: 2 screws that secure the speaker/microphone to the top cover (documented in Section 5.19) Head Width 4.5 mm Phillips PM2.0×4.0 Screw Locations Maintenance and Service Guide C-9 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 170
Screw Listing Table C-7 Silver Phillips PM2.0×3.0 Screw mm Color Qty. Length Silver 7 3.0 mm Where used: 3 screws that secure the fan to the heat sink (documented in Section 5.12) Thread 2.0 mm Head Width 4.0 mm Phillips PM2.0×3.0 Screw Locations C-10 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 171
Table C-7 Silver Phillips PM2.0×3.0 Screw (Continued) mm Color Qty. Length Thread Silver 7 3.0 mm 2.0 mm Where used: 2 screws that secure the switch board to the system board (documented in Section 5.20) Head Width 4.0 mm Phillips PM2.0×3.0 Screw Locations Maintenance and Service Guide C-11 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 172
Table C-7 Silver Phillips PM2.0×3.0 Screw (Continued) mm Color Qty. Length Thread Silver 7 3.0 mm 2.0 mm Where used: 2 screws that secure the switch board to the system board (documented in Section 5.20) Head Width 4.0 mm Phillips PM2.0×3.0 Screw Locations C-12 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 173
Black 15 8.0 mm 2.0 mm Where used: 1 Two screws that secure the LED switch cover to the notebook (documented in Section 5.7) 2 One screw that secures the keyboard to the notebook (documented in Section 5.8) Head Width 4.5 mm Torx T8 M2.0×8.0 Screw Locations Maintenance and Service Guide C-13 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 174
Table C-8 Torx T8 M2.0×8.0 Screw (Continued) mm Color Qty. Length Thread Black 15 8.0 mm 2.0 mm Where used: 2 screws that secure the display hinge covers to the notebook (documented in Section 5.14) Head Width 4.5 mm Torx T8 M2.0×8.0 Screw Locations C-14 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 175
Table C-8 Torx T8 M2.0×8.0 Screw (Continued) mm Color Qty. Length Thread Black 15 8.0 mm 2.0 mm Where used: 2 screws that secure the display assembly to the notebook (documented in Section 5.14) Head Width 4.5 mm Torx T8 M2.0×8.0 Screw Locations Maintenance and Service Guide C-15 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 176
Screw Listing Table C-8 Torx T8 M2.0×8.0 Screw (Continued) mm Color Qty. Length Black 15 8.0 mm Where used: 8 screws that secure the top cover to the notebook (documented in Section 5.15) Thread 2.0 mm Head Width 4.5 mm Torx T8 M2.0×8.0 Screw Locations C-16 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 177
M2.0×10.0 Screw Head mm Color Qty. Length Thread Width Silver 2 10.0 mm 2.0 mm 5.0 mm Where used: 2 screws that secure the heat sink to the notebook (documented in Section 5.12; screws and springs secured to heat sink by c-clip) Spring-Loaded Torx T8 M2.0×10.0 Screw Locations Maintenance and - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 178
Screw Listing Table C-10 Torx T8 M2.0×4.0 Screw mm Color Qty. Length Black 12 4.0 mm Where used: 4 screws that secure the heat sink to the notebook (documented in Section 5.12) Thread 2.0 mm Head Width 4.5 mm Torx T8 M2.0×4.0 Screw Locations C-18 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 179
Screw Listing Table C-10 Torx T8 M2.0×4.0 Screw (Continued) mm Color Qty. Length Black 12 4.0 mm Where used: 5 screws that secure the top cover to the notebook (documented in Section 5.15) Thread 2.0 mm Head Width 4.5 mm Torx T8 M2.0×4.0 Screw Locations Maintenance and Service Guide C-19 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 180
Listing Table C-10 Torx T8 M2.0×4.0 Screw (Continued) mm Color Qty. Length Black 12 4.0 mm Where used: 3 screws that secure the system board to the notebook (documented in Section 5.21) Thread 2.0 mm Head Width 4.5 mm Torx T8 M2.0×4.0 Screw Locations C-20 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 181
Screw Listing Table C-11 Torx T8 M2.0×6.0 Screw Head mm Color Qty. Length Thread Width Black 2 6.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the system board to the notebook (documented in Section 5.21) Torx T8 M2.0×6.0 Screw Locations Maintenance and Service Guide C-21 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 182
Table C-11 Torx T8 M2.0×6.0 Screw Head mm Color Qty. Length Thread Width Silver 2 9.0 mm 2.0 mm 5.0 mm Where used: 2 standoffs that secure the system board to the base enclosure (documented in Section 5.21) 5.0-mm Socket M2.0×9.0 Standoff Locations C-22 Maintenance and Service Guide - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 183
Screw Listing Table C-13 Phillips PM1.5×3.0 Screw mm Color Qty. Length Thread Silver 1 3.0 mm 1.5 mm Where used: 1 screw that secures the security card to the system board (documented in Section 5.9) Head Width 3.0 mm Phillips PM1.5×3.0 Screw Location Maintenance and Service Guide C-23 - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 184
troubleshooting 2-25 Automobile Power Adapter/Charger, spare part number 3-13 B base enclosure, spare part number 3-8 battery bay 1-20 battery light 1-11 battery pack removal 5-4 spare part number 3-8, 5-4 battery release latch 1-20 battery specifications 6-5, 6-6 Bluetooth wireless device removal - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 185
5-42 display hinge cover, removal 5-40 display lid switch 1-16 display release latch 1-11 DMA specifications 6-7 docking connector 1-19 drives, preventing damage 4-3 DVD-ROM drive spare part number 3-12 E electrostatic discharge 4-4, 4-8 exhaust vent 1-11, 1-12 external monitor connector location - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 186
function keys 1-14 G grounding equipment and methods 4-6 H hard drive OS loading problems 2-20 removal 5-6 spare part numbers 3-8, 3-12, 5-6 specifications 6-4 hard drive activity light 1-16 hard drive bay 1-11, 1-18 hard drive bezel, removal 5-7 hard drive retention screw 1-18 headphone jack, pin - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 187
device, troubleshooting 2-18, 2-27 notebook specifications 6-1 num lock key 1-14 num lock light 1-16 O operating system loading, troubleshooting 2-19 optical drive, spare part numbers 3-12 P packing precautions 4-4 parts catalog 3-1 password, clearing 1-9 PC Card eject button 1-13 PC Card - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 188
4-2 Smart Card Reader 1-13, 5-27 speaker 1-13 speaker cable, disconnecting 5-46 speaker jack, pin assignments A-5 speaker/microphone, removal 5-54 specifications AC adapter 6-5 battery 6-5, 6-6 display 6-3 DMA 6-7 hard drive 6-4 I/O addresses 6-9 interrupts 6-8 memory map 6-12 notebook 6-1 static - HP Nc4000 | HP Compaq nc4010 Notebook PC - Maintenance and Service Guide - Page 189
3-14 travel battery connector 1-19 troubleshooting audio 2-25 Computer Setup 2-2 Diagnostics for Windows 2-7 flowcharts 2-10 keyboard 2-28 modem 2-30 network 2-30 nonfunctioning device 2-18, 2-27 operating system loading 2-19 overview 2-1 pointing device 2-29 port replicator 2-18 power 2-12 video
Maintenance and Service
Guide
HP Compaq Business Notebook nc4010
Document Part Number: 310030-00
4
July 2006
This troubleshooting reference is used for maintaining and
servicing the notebook. The guide provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.