HP Network Scanjet 5 HP Network ScanJet 5 Scanner - Administrator's Guide
HP Network Scanjet 5 Manual
View all HP Network Scanjet 5 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Network Scanjet 5 manual content summary:
- HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 1
- HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 2
- HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 3
HP Network ScanJet 5 Scanner Administrator's Guide - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 4
1997 Trademarks PaperPort™ is a trademark of Visioneer, Inc. in the United States and other countries. Microsoft® and Windows® are U.S. companies. Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 5
users with instructions on how to use the scanner and the scanner software. • HP Network ScanJet 5 Scanner Online Help, which provides detailed instructions for all administrative functions regarding the scanner, in addition to online Help for troubleshooting scanner administrative software problems - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 6
6 EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 7
CONTENTS Guide to Installing Your HP Network ScanJet 5 Scanner 5 1 Introducing the HP Network ScanJet 5 Scanner Overview 9 HP Network ScanJet 5 Scanner Features 11 HP Network ScanJet 5 Scanner Components 12 HP Network ScanJet 5 Scanner Package Contents 14 2 Initial Software Configuration - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 8
Export File Problems 79 Missing E-Mail Links 80 PaperPort Software Error Messages 82 A Specifications HP ScanJet 5 Scanner Specifications 87 Environmental Ranges 88 German Noise Declaration 88 B Warranty and Support Information Hewlett-Packard Warranty Statement 91 Hardware Service during the - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 9
documents directly to specified applications on their computers. Users can then print the scanned documents, send them as e-mail attachments, or use PaperPort™ software for HP by Visioneer to annotate, organize, and distribute the scanned documents. EN Introducing the HP Network ScanJet 5 Scanner - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 10
TCP/IP • IBM LAN Server 3.0 and 4.0 Windows NT and LAN Server environments must have network scanner services installed and running on one server in each domain. The HP Network ScanJet 5 scanner can be configured to run under multiple protocols. In order to configure the scanner, at least one of the - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 11
user to define destinations and user scanner settings. • PaperPort software can be installed by users to receive, view, and manipulate documents scanned with the Network ScanJet 5 scanner. • Administrator software • HP JetAdmin software allows network administrators to quickly configure scanners - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 12
Figure 1 HP Network ScanJet 5 Scanner Components The following illustrations identify the components of the scanner. Figure 2 A Control Panel B Automatic Document Feeder (ADF) C Scanner Unit A ADF B Scanner Glass C Document Setmark 12 Introducing the HP Network ScanJet 5 Scanner EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 13
the 1 Scanner Figure 3 A ADF Connector Cable B ADF Connector Socket C Control Panel Connector Socket D Scanner Power Switch E Scanner Power Connector Socket F Control Panel G Control Panel Connector Cable H LAN Connector (10BASE-T or Token Ring) EN Introducing the HP Network ScanJet 5 Scanner 13 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 14
Figure 4 HP Network ScanJet 5 Scanner Package Contents The following illustrations identify the package contents of the scanner. A Automatic Document Feeder B Scanner C Documentation D CD-ROM E Scanner Power Cord 14 Introducing the HP Network ScanJet 5 Scanner EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 15
and 4.0 In NT and LAN Server environments, a scanner service (daemon) must be installed and running on a server in each domain. The HP Network ScanJet 5 scanner client software, HP Network ScanJet 5 Utility, operates in the following environments: • Windows 3.1x, with IPX NetWare shell, or Microsoft - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 16
Once a destination is added, it appears in the public destination list displayed at the scanner control panel. Using HP Network ScanJet 5 Utility, registered users can select destinations from the public list and include them in their private destination lists. 16 Initial Software Configuration EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 17
LAN Server: only on Windows 95 You configure the scanner starting from the main window of the HP JetAdmin software. First connect to a network environment (with supervisor status). In Windows 95, start the HP JetAdmin software by double-clicking the HP JetAdmin icon in the Windows Control Panel; in - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 18
the JetAdmin software main window, select the scanner you want to modify. If you don't see the scanner listed, press the [F5] key to refresh (update) the window. 2 From the Device menu, choose Modify, or click the Modify icon on the toolbar. The Configuration for HP Network ScanJet 5 Scanner dialog - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 19
Initial Software 2 Configuration Note Configuring the Network Environment The network environments on which the selected scanner is currently configured are listed on the Networks tab, under Configured Network Environments. You may not need to enter any information on this tab, since the network - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 20
to the server currently running the network scanner service. • For LAN Server environments, you can view the current settings. • For NetWare 3.x environments, no settings are needed. See the readme file for information about multiple-domain environments. 20 Initial Software Configuration EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 21
. • Receive only-Allows the user to receive only documents from HP Network ScanJet 5 scanners. • Full access-Allows the user to receive documents and also to send to any destination on any network environment currently supported by the network scanner. EN Initial Software Configuration 21 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 22
be prompted for more information, as described previously under "Configuring the Network Environment." 7 If you have selected Ask Each Time for the Naming Convention, you will be asked to select a user name to display at the scanner control panel. This will also happen whenever a naming conflict - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 23
Initial Software 2 Configuration Adding Printers Printer destinations, available using the Copy function at the scanner control panel, are configured on the Printers tab of the Configuration dialog box. The printers can be direct network printers that are physically connected to the network or - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 24
a print queue 1 On the Printers tab of the Configuration dialog box, click Print Queues to display the Print Queues dialog box. The print queues that can be added to the scanner control panel appear, by network environment, in the Available Print Queues box. Before adding print queues, make - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 25
fax server must be configured and then selected for the scanner before a user can scan a document to a fax destination. See the HP Network ScanJet 5 Scanner web page (http://www.hp.com/go/network-scanning) or contact an authorized HP dealer for the most updated list of supported LAN fax servers. For - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 26
support sending notifications to users, select Diable Notification To Users. 7 If the scanner is connected to a network printer, select Enable Transaction Report Printing; in the Selected Printer box, you can select a printer to print the fax transaction reports. 8 When you've finished configuring - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 27
Initial Software 2 Configuration Adding Distribution Lists You can create distribution lists consisting of an entire network user group or of a custom combination of users and fax destinations, and add them to the public destination list. Distribution lists are displayed and configured from the - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 28
Note If the network to which the selected user group belongs has not been added to the scanner environment, it will automatically be added at this time. To add a custom distribution list adding the destinations to be included in the distribution list, click OK. 28 Initial Software Configuration EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 29
and operational, you can perform backups, view reports, reset configuration parameters, and upgrade the firmware, as described in this chapter. In addition, this chapter contains procedures for cleaning and maintaining the scanner itself. For details on ordering, see "Replacement Parts and - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 30
box. To get to the Tools tab 1 Connect to a network environment (with supervisor status) and start the HP JetAdmin software. The main window appears, listing all configured scanners, printers, plotters, and copiers. 2 Select the scanner for which you want to perform a maintenance procedure. 3 From - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 31
this procedure can be used when replacing a scanner. The new scanner must first be connected to the network and configured from the scanner control panel, as described in the HP Network ScanJet 5 Getting Started Guide. To restore the scanner configuration 1 On the Tools tab of the Properties dialog - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 32
displays the following totals for each configured user: distributed documents, distributed pages, scanned documents, scanned pages, faxed documents, faxed pages, total number of scanned pages, and date and time of the last time the user accessed the scanner. To display the accounting information - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 33
remotely if you have supervisor privileges on at least one of the network environments configured in the scanner. To re-initialize the scanner 1 On the Tools tab of the Properties dialog box, click the Reset icon. 2 In the Commands box, click Re-initialize. 3 When the message Re-initialize the - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 34
the firmware to the previous version). You must have supervisor privileges on the network environments for which the scanner is configured, and the scanner must be fully configured in order to be upgraded. To upgrade the scanner 1 On the Tools tab of the Properties dialog box, click the Upgrade icon - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 35
a clean, soft cloth and a mild detergent, wipe off the outside of the scanner. 2 Dry the scanner with a clean, soft cloth. 3 Open the ADF. (If you remove the ADF, be sure to disconnect the cables first.) 4 Open the delivery guide by grasping the small plastic handles on either side of the delivery - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 36
down. 3 Remove the used delivery guide sheet. 4 Install the new delivery guide sheet by aligning its holes with the small plastic spindles on the delivery guide and pressing down. Note Make sure that the free end of the clear guide is tucked behind the white padded sheet. 36 Scanner Maintenance EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 37
to the right and remove the rollers and roller bar. 4 Install new lower rollers by inserting the left side into the matching bar in the scanner. Scanner 3 Maintenance EN Scanner Maintenance 37 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 38
5 Replace the plastic cover, putting the bottom feet in place first. 38 Scanner Maintenance EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 39
may be displayed in connection with this software. Solutions to HP Network ScanJet 5 Utility and PaperPort software problems and error messages can be found both in this document and in the HP Network ScanJet 5 Scanner User's Guide. • In the administrative software. Error messages are displayed in - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 40
keys. If the problem persists, call HP Support Services. Scanned Image Quality is Poor If scanned pages are blank, white, or have repeated patterns, first make sure that a page is not already on the scanner glass. Then check to see if the rollers, scanner glass, or delivery guide are dirty or need - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 41
Clearing Paper Jams When you have a paper jam, the scanner control panel displays an error message directing you to where it occurred: the start of your data by pressing [Stop]. • Stop scanning without saving your data by pressing [Abort]. 4 Troubleshooting EN Troubleshooting and Error Messages 41 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 42
the document tray and the ADF cover securely. 4 The control panel prompts you to do one of the following: • Reinsert the paper and press [Go] to continue scanning. • Stop scanning and save your data by pressing [Stop]. • Stop scanning without saving your data by pressing [Abort]. 42 Troubleshooting - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 43
To clear jams inside the ADF 1 Open the ADF cover. 2 Lift up the ADF unit. 3 Open the delivery guide by grasping the small plastic handles on either side of the delivery guide and pulling down. 4 Remove the jammed paper. 4 Troubleshooting EN Troubleshooting and Error Messages 43 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 44
sheet by aligning its holes with the small plastic spindles on the delivery guide and pressing down. 6 Close the document tray and the ADF cover securely. 7 The control panel prompts you to do one of the following: • Reinsert the paper and press [Go] to continue - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 45
configuration and reset the scanner. If message is displayed when a user is selected, the user has too many destinations defined. Use the HP Network ScanJet 5 Utility to remove private destinations, then use the Reinitialize option under the Tools tab to reset the scanner. 4 Troubleshooting - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 46
error. Power cycle the scanner. If the problem persists, call HP Support Service. 65-66 Bad internal behavior. Internal Error HP Network ScanJet 5 halted Power cycle the scanner. If the problem persists, call HP Support Service. 70, 71, 72 Internal Error Configuration Error The internal - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 47
language you've chosen is scanner, which will display the corrupted. messages partially in the language you've chosen and partially in English. Try to change the scanner language. If the problem persists, call HP Support Service. 4 Troubleshooting EN Troubleshooting and Error Messages 47 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 48
on the user's computer, then configure the user's private destinations. 108 Destination Locked (err) The selected destination has the workarea locked. If the problem persists, call HP Support Service. Use the HP Network ScanJet 5 Utility to unlock the workarea. 48 Troubleshooting and - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 49
by the selected destination. If the user workarea is configured in an NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active. If the destination is an e-mail address, check if the HP Network ScanJet 5 Scanner service (daemon) has been upgraded to - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 50
is corrupted. HP Network ScanJet 5 halted Reboot the scanner. If the problem persists, call HP Support Service. 124 Network Error Prv Destinations Access Error (err) A user's private destinations list is Run the HP Network ScanJet 5 configured in a wrong format. Utility to reconfigure the - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 51
(Token Ring), HP Network ScanJet or there was a problem initializing If the workarea is configured in an 5 halted the TCP/IP stack. NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active. If the problem persists, call HP Support Service. 141 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 52
Error Password Not Found(err) Press any key... The scanner cannot get the user's Check that the user has correctly password from the server. configured his or her password. If the problem persists, call HP Support Service. 151 Network Error Download Private Error(err) Press any key... There is - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 53
in which the user has been configured is in an NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is active. Check if the HP Network ScanJet 5 scanner has the correct permissions in the specified path. 4 Troubleshooting EN Troubleshooting and Error Messages - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 54
the destination is configured. If the server in which the user has been configured is in an NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is active. If the problem persists, reboot the HP Network ScanJet 5 scanner. 54 Troubleshooting and Error Messages - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 55
document again. Check the LAN cable. Check if the server is running and can be reached. If the server in which the user has been configured is in an NT or LAN Server environment, check if the HP Network ScanJet 5 scanner service (daemon) is active. If the problem persists, reboot the HP Network - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 56
HP Network ScanJet 5 halted If the problem persists call HP Support Services. Note: You can still use the flatbed to scan. See "To Clear Paper Jams" at the beginning of this chapter. If the problem persists call HP Support Services. Power cycle the scanner. If the problem persists call HP Support - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 57
scanner. If the problem persists, call HP Support Service. 108 Destination Locked (err) The destination workarea is locked. In the Network ScanJet 5 Utility, unlock the workarea. 109 Invalid Destination (err) The selected destination no longer In the HP JetAdmin software - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 58
address, check if the HP Network ScanJet 5 Scanner servic (daemon) has been upgraded to e-mail functionality. The fax server destination cannot be found. Verify that the fax server installation matches the scanner fax server configuration in the HP JetAdmin software. An error has been detected - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 59
Check the connection to the server. Check if the server address is configured correctly. If the user workarea is configured in an NT or LANServer environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active. 4 Troubleshooting EN Troubleshooting and Error Messages 59 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 60
Name>(err) If the user workarea is configured 175 in an NT or LANServer No Data On Channel environment, check if the HP (err) Network ScanJet 5 scanner service (daemon) is still active. If the problem persists, reboot the scanner. 60 Troubleshooting and Error Messages EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 61
Administrative Software Troubleshooting This section contains some solutions to problems you may encounter when configuring the HP Network ScanJet 5 scanner in the HP JetAdmin software. A new HP Network ScanJet 5 scanner does not appear on the HP JetAdmin software main window. If you are connected - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 62
is not properly configured to communicate on the expected networks. Make sure the network is accessible from the computer running the HP JetAdmin software. Make sure the network protocols needed for the HP JetAdmin software are installed (TCP/IP or NetWare). 62 Troubleshooting and Error Messages - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 63
the server is still available. Make sure the server is up and running. Make sure the NP Network Scanner Service (daemon) is installed on the server. Make sure the computer running the HP JetAdmin software is the active TCP/IP protocol. 4 Troubleshooting EN Troubleshooting and Error Messages 63 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 64
Reset the scanner. Unable to communicate with the scanner Cannot create the directory on the selected server The directory to store the upgrade on the server cannot be created. Check if the server's disk is full. Check that the HP JetAdmin software is running and you are logged on to the network - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 65
shell on error. Windows 3.1 See the HP JetAdmin software documentation. File copy error The firmware image cannot be transferred to the server. Check if the server's disk is full. Check if the server is on. The workarea location already exists and can be used by another user. Confirm to use - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 66
occurred during a network environment configuration operation. Cannot configure the destination Actions Check the LAN cable. Make sure that the server is still available. Make sure that the scanner is still available. Cannot set the The HP JetAdmin software is not network environment able to - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 67
is no longer valid; it longer valid. Please may be because: change the network • It is not responding (a possible environment network problem). configuration • In an NT or LAN Server environment, the network scanner service (daemon) has not been found on the server. • In an NDS environment - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 68
and the fax workarea. repeat the operation. Error configuring the The fax service isn't working. HP fax environment JetAdmin software had problems communicating with the scanner. Check the scanner for proper operation and repeat the operation. 68 Troubleshooting and Error Messages EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 69
configuration is wrong or not available. Actions Reconfigure the fax server. E-Mail Errors Error Message Error Description Actions Connection to SMTP The software service on the gateway is running. Connection to SMTP The software of users. attachments format is also supported. specified file - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 70
supported. Verify that the file format is of a valid type. No file type specified PDF format is the Adobe Portable - using PDF as Document document. This viewer is available free from Adobe. No language type specified - using English as default. The user specified when the service was started. - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 71
is specified. The software must be able to read Verify that the client software is the information in the FROM: field generating the Hpsif.dat file in the before it can process the message. user work area. Verify that the FROM: field is specified. 4 Troubleshooting EN Troubleshooting and Error - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 72
HP Network ScanJet 5 Utility manually create the workarea on the server. There is a problem accessing the user's workarea on the server. Check if the required network connection is still available (using Windows File Manager or Windows Explorer. Check the workarea's integrity. 72 Troubleshooting - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 73
running the HP JetAdmin software with supervisor access to the server. Make sure the selected workarea name is correct. Make sure the user workarea still exists on the server. If not, manual create the workarea on the server. Could not create this The HP Network ScanJet 5 Utility Check to make - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 74
the file. A document was The HP Network ScanJet 5 Utility received for an was unable to complete the automatic workflow automatic workflow link. which does not exist. Make sure the link has not been deleted from the PaperPort software. E-mail address already present. The user is creating an - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 75
. There is a problem accessing the user's workarea on the server. Check if the server is available. Check if you are running the HP JetAdmin software with supervisor access to the server. Make sure the selected workarea name is correct. There are no valid network users available. Please connect - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 76
available. Check if you are running the HP JetAdmin software with supervisor access to the server. Make sure the selected workarea name is correct. Make sure the user workarea still exists on the server. If not, manually create the workarea on the server. 76 Troubleshooting and Error Messages EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 77
again. If the problem occurs again, quit Windows. Then, at the DOS prompt, change to the Windows system directory by typing CD C:\WINDOWS, and press [Enter], then type PPUPDATE, and press [Enter]. This completes the installation. Not enough disk space. PaperPort software requires at least 8 MB - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 78
under Properties in Printer Settings. For more information on changing the graphics mode on your computer, see the documentation that came with Windows. Images are reduced in size. If necessary, PaperPort software automatically reduces the size of the image to fit it on the page. For example, if you - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 79
on the quality, size, and structure of the original document and on the quality of the scan itself. To obtain the Straighten Page command. Import and Export File Problems Exported files expand in size when opened in a PaperPort software. 4 Troubleshooting EN Troubleshooting and Error Messages 79 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 80
the file LOTUS.INI exists in your Windows directory. (If not, skip steps 2 Lotus Notes may be configured so that the PaperPort software cannot find the files SM1 downloaded from the cc:Mail forum on CompuServe and from the Lotus cc:Mail bulletin board service Troubleshooting and Error Messages EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 81
not appear. To correct this problem, perform the following steps: 1 Make sure that the file WPC.INI in your Windows directory contains the entry WPOF= - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 82
Software Error Messages When a problem occurs, the PaperPort software displays a message that indicates the type of problem. This chapter explains what to do if you see one of these messages. Message An unsuccessful application exit has left Windows in an unstable state. You should restart Windows - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 83
Troubleshooting section of your User's Guide. PaperPort cannot receive printed pages. System memory may be low. Try exiting from other applications. Recommended Action An item or a page in a stack can be damaged if your computer is shut down while the PaperPort software Windows documentation for - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 84
while the PaperPort software is running or if the PaperPort software is shut down in any way other than by a normal exit. Attempt to repair this file by running MAXFIX.EXE. Then follow the instructions on the screen. Try reinstalling the linked application. If the problem persists, contact HP to see - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 85
may be a disk error. You can run a disk diagnostic utility to investigate this or run MAXFIX.EXE. Then follow the instructions on the screen. Your computer was busy doing something else, so the scanner could not talk with the PaperPort software. In most cases, scanning again will succeed. If not - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 86
the user's networking software is installed and operating correctly. The target application is not ready to receive documents. Wait a few minutes and then retry. Close the target application and retry. The selected link is not valid. Check if the target link is still available. 86 Troubleshooting - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 87
Specifications HP ScanJet 5 Scanner Specifications Feature Scanner Type Maximum Document Size Scanning Element Light Source Interface Optical Resolution Scanning Speed (text mode) Image Processing Options AC Line Voltage Power Consumption Weight ADF Capacity Duty Cycle Specification Flatbed 216 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 88
be stable, with no abrupt changes in temperature or humidity, or your scanner may be damaged. If the scanner is moved from a cold to a warm environment, wait approximately two hours before using the scanner. German Noise Declaration Geräuschemission LpA - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 89
EN Specifications 89 A Specifications - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 90
90 Specifications EN - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 91
B Warranty and Support Information NOTE: Hewlett-Packard Warranty Statement HP Network ScanJet 5 Scanner One-Year Limited Warranty 1 HP warrants HP hardware, accessories and supplies against defects in materials and workmanship for the period specified above. If HP receives notice of such defects - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 92
directly caused by a defective HP product. 8 THE REMEDIES IN Hewlett-Packard Repair Centers. Please contact your Hewlett-Packard Dealer Repair Center for instructions before returning your scanner for service. If you return your scanner to a designated Hewlett-Packard Field Repair Center for service - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 93
Warranty and B Support Replacement Parts and Accessories You can order replacement parts for your HP Network ScanJet 5 scanner by contacting your sales representative or your Hewlett-Packard dealer. You can order any of the parts below directly by calling: Country USA and Canada United Kingdom - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 94
of support services from Hewlett-Packard and our support partners designed to give you the results you need, quickly and professionally. Online Services: for 24-hour access to information over your modem, we suggest these services. World Wide Web URL-Printer drivers, updated HP printer software - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 95
Warranty and B Support HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice. - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 96
begin only when you connect with a support technician. *Prices subject to change. European Customer Support Center Language and In-Country Options Available Open Monday through Friday 8:30 to 18:00 CET HP provides a free telephone support service during the warranty period. By calling a telephone - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 97
of the U.S., contact one of the following offices: Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed on the previous pages. Argentina: Hewlett-Packard Argentina S.A. Montañeses 2140/50/60 1428 Buenos Aires Phone: (54 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 98
20063 (Milano) Phone: (39) (2) 921-21 Fax: (39) (2) 921-04473 Hardware Repair Center and Extended Warranty Support Phone: (91) (11) 642-5073 (91) (11) 682-6042 Korea: Hewlett-Packard Korea 25-12, SHP House Yoido-dong, Youngdeungpo-ku Seoul 150-010 Phone: (82) (2) 769-0114 Fax: (82 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 99
Warranty and B Support Middle East/Africa: ISB HP Response Center Hewlett-Packard S.A. Rue de Veyrot 39 P.O. Box 364 CH-1217 Meyrin - Geneva Switzerland Phone: (41) (22) 780-4111 Norway: Hewlett-Packard Norge A/S Postboks 60 Skøyen Drammensveien 169 N-0212 Oslo Phone: (47) 2273-5600 - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 100
Fax: (66) (2) 254-6731 Hardware Repair Center and Extended Warranty Support Phone: (66) (2) 661-3900 ext. 6001 or 6002 Customer Information Center Phone: (66) (2) 661-3900 ext. 3211 Venezuela: Hewlett-Packard de Venezuela S.A. Los Ruices Norte 3A Transversal Edificio Segre Caracas - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 101
Automatic Document Feeder (ADF) 11, 13, 41, 87 automatic workflows 9 B backing up scanner configuration 30 backup error 66 Bayonet Nut Connector 11 BNC (Bayonet Nut Connector) 11 bulletin board service 94 busy, PaperPort, error message 84 C cabling problems 46 calibration file error message 82 CDs - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 102
list destinations, User groups H Hewlett-Packard customer support 94 sales 97 service information 91, 97 warranty 91 Index-102 HP JetAdmin software 11, 17, 30 configuring scanner 15, 17 error messages 39 scanner maintenance 30 HP Network ScanJet 5 SEE ALSO scanner components 12 features - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 103
37 M mail, electronic 9 maintenance 29 maximum document size 87 memory errors 50 memory, errors 45, 62, 83 messages error, control panel 45 error, HP Network ScanJet 5 Utility 72 error, network 48 error, PaperPort 82 scanner, error 39 Microsoft Windows SEE Windows MIME e-mail attachments 69 MS Mail - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 104
35 components 12 configuring 10, 15, 18 connecting to network 10 description 18 error messages 39 maintenance 29 naming 18 overheats 40 re-initializing 33 resetting 33 specifications 87 troubleshooting 40 upgrading 34 scanner SEE ALSO HP Network ScanJet 5 scanning documents 9 self-test error - HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 105
- HP Network Scanjet 5 | HP Network ScanJet 5 Scanner - Administrator's Guide - Page 106