HP Network Scanjet 5 HP Network ScanJet 5 Scanner - Administrator's Guide - Page 57

Transaction Log Error Messages

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Transaction Log Error Messages Error Message Error Description Actions 14 Internal Error Control Panel Error The control panel LCD is not working. Power cycle the scanner. If the problem persists, call HP Support Service. 108 Destination Locked (err) The destination workarea is locked. In the Network ScanJet 5 Utility, unlock the workarea. 109 Invalid Destination (err) The selected destination no longer In the HP JetAdmin software, belongs to the network user group. remove the destination name from The scanning job has been the scanner user pool and power canceled. cycle or remotely reset the scanner. 111 Printer Not Found (err) The print queue selected as the scanning destination cannot be found. The scanning job has been canceled. Run the administrative software for the network on which the print queue has been configured to see if the print queue has been canceled. If so, create the print queue again and use the HP JetAdmin software to assign the print queue to the scanner. If the printer is a network printer, check to see if the printer is busy (the scanner cannot send a job to the printer if it is busy), and run the HP JetAdmin software to make sure the printer is correctly configured on the scanner. If you are working with a NetWare print queue, run the NetWare command PCONSOLE to check if the network scanner has been removed from the list of the queue users. If it has, in the HP JetAdmin software, reassign the print queue to the HP Network ScanJet 5 scanner. 4 Troubleshooting EN Troubleshooting and Error Messages 57

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Transaction Log Error Messages
Error Message
Error Description
Actions
14
Internal Error
Control Panel Error
The control panel LCD is not
working.
Power cycle the scanner.
If the problem persists, call HP
Support Service.
108
Destination Locked
<User Name>(err)
The destination workarea is locked. In the Network ScanJet 5 Utility,
unlock the workarea.
109
Invalid Destination
<User Name>(err)
The selected destination no longer
belongs to the network user group.
The scanning job has been
canceled.
In the HP JetAdmin software,
remove the destination name from
the scanner user pool and power
cycle or remotely reset the
scanner.
111
Printer Not Found
<Printer Name>(err)
The print queue selected as the
scanning destination cannot be
found. The scanning job has been
canceled.
Run the administrative software for
the network on which the print
queue has been configured to see
if the print queue has been
canceled. If so, create the print
queue again and use the HP
JetAdmin software to assign the
print queue to the scanner.
If the printer is a network printer,
check to see if the printer is busy
(the scanner cannot send a job to
the printer if it is busy), and run
the HP JetAdmin software to make
sure the printer is correctly
configured on the scanner.
If you are working with a NetWare
print queue, run the NetWare
command PCONSOLE to check if
the network scanner has been
removed from the list of the queue
users. If it has, in the HP JetAdmin
software, reassign the print queue
to the HP Network ScanJet 5
scanner.
4
Troubleshooting
EN
Troubleshooting and Error Messages
57