HP Nw8000 HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation -
HP Nw8000 - Compaq Mobile Workstation Manual
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- HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 1
and Service Guide HP Compaq nc8000 Business Notebook HP Compaq nw8000 Mobile Workstation Document Part Number: 333954-005 October 2006 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 2
an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq nc8000 Business Notebook HP Compaq nw8000 Mobile Workstation Fifth Edition: October 2006 First Edition: September 2003 Document Part Number: 333954 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 3
1-13 1.3 Clearing a Password 1-16 1.4 Power Management 1-17 1.5 External Components 1-18 1.6 Design Overview 1-31 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities 2-2 2.2 Using Diagnostics for Windows 2-7 2.3 Troubleshooting Flowcharts 2-10 Maintenance and Service Guide iii - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 4
4.1 Tools Required 4-1 4.2 Service Considerations 4-2 4.3 Preventing Damage to Removable Drives 4-3 4.4 Preventing Electrostatic Damage 4-4 4.5 Packaging and Transporting Precautions 4-5 4.6 Workstation Precautions 4-6 4.7 Grounding Equipment and Methods 4-7 iv Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 5
Number 5-2 5.2 Disassembly Sequence Chart 5-3 5.3 Preparing the Notebook for Disassembly 5-5 5.4 Notebook Feet 5-11 5.5 MultiBay Device 5-12 5.6 Bluetooth Board 5-13 5.7 Integrated Smart Card 5-15 5.8 Optical Drive 5-17 5.9 Keyboard 5-18 5.10 Memory Expansion Board 5-22 5.11 Modem Board - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 6
Contents 6 Specifications A Connector Pin Assignments B Power Cord Requirements C Screw Listing Index vi Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 7
, an Intel® Pentium® M processor with 64-bit architecture, an ATI MOBILITY RADEON 9600 Pro graphics controller with 128 or 64 MB of discrete video memory, and extensive multimedia support. HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation Maintenance and Service Guide 1-1 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 8
code LY2Z applies to all models of the HP Compaq nc8000 Business Notebook. Configuration code MDBZ applies to all models of the HP Compaq nw8000 Mobile Workstation. Table 1-1 HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation Model Naming Conventions Key Cnc P 170 U5 80 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 9
Description Table 1-1 HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation Model Naming Conventions (Continued) Key Cnc P 170 U5 80 Y Gg 10 P XXXXXX-XXX 1 2 3 4 56 7 8 9 10 Key Description Options 7 Integrated communication/ wireless device G = Combination modem - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 10
HP Compaq nc8000 Business Notebook Models These HP Compaq nc8000 Business Notebook models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 128-MB discrete video memory ■ 8-cell, lithium ion (Li-Ion) battery pack ■ 3-year warranty on parts and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 11
HP Compaq nc8000 Business Notebook Models (Continued) These HP Compaq Business Notebook nc8000 models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 64-MB discrete video memory ■ 8-cell, Li-Ion battery pack ■ 3-year warranty on parts and Service Guide 1-5 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 12
Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) Cnc8000 P 160 S5 40 D Gn 51 P Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe ABE DN889A AK8 DN889A UUZ DN889A AB0 DN889A AKL DN889A AB8 DN889A ABU DN889A ABA 1-6 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 13
Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) Cnc8000 P 160 S5 40 D Gn 51 2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe DJ241A ABH DJ241A ABN DJ241A AB9 DJ241A ABE DJ241A AK8 DJ241A UUZ DJ241A ABU Maintenance and Service Guide 1-7 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 14
Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) Cnc8000 RP 150 U5 60 W Gj 51 P Europe DU250S#ABB Cnc8000 RP 150 X5 40 D Gi 25 P AB9 DJ243A#ACB DJ243A#ABV DJ243A#AKN DJ243A#ABE DJ243A#AK8 DJ243A#UUZ DJ243A#AB8 DJ243A#ABU 1-8 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 15
Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) Cnc8000 RP 150 X5 40 W Gi 25 P People's Republic of China DT819P#AB2 Cnc8000 RP 150 X5 ABA Cnc8000 P 140 X5 40 D Gn 25 P French Canada DH917U ABC United States DH917U ABA Maintenance and Service Guide 1-9 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 16
HP Compaq nw8000 Mobile Workstation Models These HP Compaq nw8000 Mobile Workstation models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 128-MB discrete video memory ■ TPM security card ■ 8-cell, Li-Ion battery pack ■ 3-year warranty on parts and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 17
HP Compaq nw8000 Mobile Workstation Models (Continued) These HP Compaq nw8000 Mobile Workstation models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 128-MB discrete video memory ■ 8-cell, Li-Ion battery pack ■ 3-year warranty on parts and Service Guide 1-11 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 18
Product Description Table 1-3 HP Compaq nw8000 Mobile Workstation Models (Continued) Cnw8000 P 170 U5 60 W Gm 51 P Asia Pacific DU534P UUF Cnw8000 P 170 U5 60 W Gd DT820P AB2 Cnw8000 P 170 U5 60 W Gm 10 P French Canada DH919U ABC United States DH919U ABA 1-12 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 19
of video memory, varying by notebook model ■ 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model ■ 256-MB DDR Synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB ■ Microsoft® Windows® 2000 or Windows XP Professional, varying by notebook model ■ Full-size Windows 98 keyboard - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 20
Secure Digital (SD) Memory Card flash media slot ■ Integrated 10/100/1000 BASE-T Ethernet local area network (LAN) NIC with RJ-45 connector ■ Integrated wireless support for Bluetooth® LAN and Mini PCI 802.11a/b/g LAN devices ■ Support for fixed optical drive and MultiBay device ■ Support for two - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 21
■ Connectors: ❏ SD Card ❏ Infrared ❏ Two Type II PC Card slots ❏ RJ-11 (modem) ❏ RJ-45 (NIC) ❏ Two Universal Serial Bus (USB) 2.0 ❏ S-Video ❏ Parallel ❏ Serial ❏ External monitor ❏ DC power ❏ Docking ❏ IEEE 1394 digital ❏ Microphone ❏ Stereo speaker/headphone Maintenance and Service Guide 1-15 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 22
RTC Battery"). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings are cleared. 1-16 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 23
Product Description 1.4 Power Management The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting the level - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 24
Product Description 1.5 External Components The external components on the front and right side of the notebook are shown below and described in Table 1-4. Front and Right-Side Components 1-18 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 25
PC Cards. ✎ In select notebooks, one PC Card slot can be replaced with a factory-installed smart card reader. Secure Digital (SD) slot Accepts SD Memory Card and MultiMedia Cards. MultiBay Supports an optional MultiBay device, such as a drive or battery pack. Infrared port Provides wireless - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 26
Product Description The external components on the rear and left side are shown below and described in Table 1-5. Rear and Left-Side Components 1-20 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 27
the notebook using a standard USB cable, and connect an optional External MultiBay to the notebook using the External MultiBay-powered USB cable. 1394 connector Connects a device that requires high bandwidth, such as a digital camera or other video or audio device. Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 28
solutions is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen. Optical disk drive Reads and records CD and DVD media. Battery bay Holds the primary battery pack. The battery pack ships outside the notebook. 1-22 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 29
Product Description The notebook keyboard components are shown below and described in Table 1-6. Keyboard Components Maintenance and Service Guide 1-23 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 30
Product Description Item 1 2 3 4 5 6 7 8 Table 1-6 Keyboard Components Component Function Windows logo key Displays the Windows Start menu. fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. caps lock key Enables capital - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 31
Product Description The notebook top components are shown below and described in Table 1-7. Top Components Maintenance and Service Guide 1-25 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 32
block airflow. Power button When the notebook is: ■ Off, press and release to turn on the notebook. ■ In Standby, press and release to exit Standby. ■ In Hibernation, press and release to exit Hibernation. If the system has stopped responding and Windows shutdown procedures cannot be used, press - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 33
Product Description Top Components (Continued) Maintenance and Service Guide 1-27 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 34
: Notebook is in standby. ✎ The power/standby light also blinks when a battery pack that is the only available power source reaches a critical low-battery condition. The light turns off when the system enters hibernation or shuts down. Wireless on/off light On: An integrated wireless device has - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 35
Product Description The external components on the bottom of the notebook are shown below and described in Table 1-8. Bottom Components Maintenance and Service Guide 1-29 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 36
latch Releases the primary battery pack from the battery bay. Battery bay Holds the primary battery pack. Battery pack ships outside the notebook. Hard drive cover latch Releases the cover on the hard drive bay. Hard drive Holds the primary hard drive. 1-30 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 37
the following device connections: ■ Memory expansion board ■ Mini PCI communications devices ■ Hard drive ■ Display ■ Keyboard, TouchPad, and pointing stick ■ Audio ■ Intel Pentium M processor ■ Fan ■ PC Card ■ MCD modem ■ Bluetooth wireless LAN Ä CAUTION: To properly ventilate the notebook, allow - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 38
Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 39
to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows XP Professional or Windows XP Home. ✎ It is not necessary to configure a device connected to a USB connector on the notebook or to an optional HP Port Replicator. Using Computer Setup - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 40
identification information about the notebook, a Port Replicator, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Save system configuration settings to a diskette. Restore system configuration settings from a diskette - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 41
write* ■ CD-ROM or diskette startup ✎ Settings for a DVD-ROM can be entered in the CD-ROM field. System IDs Enter identification numbers for the notebook, a Port Replicator, and all battery packs in the system. *Not applicable to SuperDisk LS-120 drives. 2-4 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 42
USB legacy support for a USB keyboard. When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded. ■ Set an optional external monitor or overhead projector connected to a video card in a Port Replicator as the primary device. When the notebook display - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 43
/disable the reporting of the processor serial number by the processor to the software. HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features. *Video modes vary even within regions. However, NTSC is common in North America; PAL, in - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 44
Troubleshooting 2.2 Using Diagnostics for Windows When you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens. You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 45
Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select the Test tab. 3. In the scroll box, select the category or device insert or remove devices. ❏ Unattended Mode - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 46
notebook, along with the corresponding error codes. 8. Select a tab to save the report: ❏ Log tab-Select the Save button. ❏ Error tab-Select the Save button. 9. Select a tab to print the report: ❏ Log tab-Select File > Save As, and then print the file from your folder. Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 47
15-No Audio, Part 1" 2.16 "Flowchart 2.16-No Audio, Part 2" 2.17 "Flowchart 2.17-Nonfunctioning Device" 2.18 "Flowchart 2.18-Nonfunctioning Keyboard" 2.19 "Flowchart 2.19-Nonfunctioning Pointing Device" 2.20 "Flowchart 2.20-No Network/Modem Connection" 2-10 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 48
device working? N Go to "Flowchart 2.18-Nonfunctioning Keyboard"or "Flowchart 2.19-Nonfunctioning Pointing Y N Connecting to network or modem? Y Go to "Flowchart 2.20-No Network/Modem Connection" Is there sound? Go to "Flowchart 2.15-No Audio, Part 1" End Y Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 49
models, there is a separate reset button. 2. On some models, the notebook can be reset using the Standby switch and either the lid switch or the main power switch. Done Y N Power up in Port Replicator? Go to "Flowchart 2.8-Nonfunctioning Port Replicator" 2-12 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 50
in battery socket and clean if necessary. Y Power on? N Done Check battery by recharging it, moving it to another notebook, or replacing it. N Power on? Y Replace power supply (if applicable). N Done Power on? Y Go to "Flowchart 2.4-No Power, Part 3" Done Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 51
Troubleshooting Flowchart 2.4-No Power, Part 3 Continued from "Flowchart 2.3-No Power, Part 2" Plug directly into AC outlet. Y Power LED on? N Reseat AC adapter in notebook and at power source. Y Power on? N N Power outlet active? Y Replace power cord. Y Power on? N Done Done Try different - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 52
Flowchart 2.5-No Power, Part 4 Continued from "Flowchart 2.4-No Power, Part 3" Troubleshooting Open notebook. Y Loose or damaged parts? N Reseat loose components and boards and replace damaged items. Close notebook and retest. N Power on? Y Done Replace the following items (if applicable) in - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 53
Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board N N Video OK? Y Try another display. Internal and external video OK? Y Replace system board. Done Done 2-16 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 54
Troubleshooting Flowchart 2.7-No Video, Part 2 Continued from "Flowchart 2.6-No Video, Part 1" Remove notebook from Port Replicator, if connected. Adjust display brightness. Check brightness of external monitor. N Video OK? Y Y Go to "A" in "Flowchart 2.6-No Video, Part 1" Video OK? N - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 55
Replicator. Y Port Replicator operating? N Done Replace the following Port Replicator components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Port Replicator motor mechanism 2-18 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 56
OS Loading No OS loading.* Troubleshooting Reseat power cord in Port Replicator and power outlet. No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1" No OS loading from diskette drive, go to "Flowchart 2.13-No OS Loading, Diskette Drive" No OS loading from CD - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 57
booting order. N Boot from diskette? Y Go to "Flowchart 2.13-No OS Loading, Diskette Drive" N Boot from hard drive? Y Done Change boot priority through the Setup utility and reboot. N Boot from hard drive? Y Go to "Flowchart 2.17-Nonfunction ing Device" 2-20 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 58
, then format hard drive to bootable C:\ prompt. Hard drive formatted? Y Format hard drive and bring to a bootable C:\ prompt. Y Notebook booted? Load OS using System Restore CD N (if applicable). Go to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3" Maintenance and Service Guide 2-21 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 59
Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" N System files on hard drive? Y Install OS and reboot. Y Virus on hard drive? N Run SCANDISK and check for bad sectors. N Can bad sectors be fixed? Y Clean virus. - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 60
instructions. Check diskette for system files. Try different diskette. Y Nonsystem disk error? N 1. Replace diskette drive. 2. Replace system board. Y OS loading? N Done Change boot priority using the Setup utility. Go to "Flowchart 2.17-Nonfunctioning Device" Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 61
another device? Y Y Booting order correct? N Done Go to "Flowchart 2.17-Nonfunctioning Device" Clear CMOS. Refer to "Section 1.3 Clearing a Password" for instructions. Correct boot order using the Setup utility. Go to "Flowchart 2.17-Nonfunctioning Device" 2-24 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 62
Troubleshooting Flowchart 2.15-No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? Done N Y Notebook in Port Replicator (if applicable)? N Undock N Internal audio? Y Go to "Flowchart 2.16-No Audio, Part 2" Go to "Flowchart 2.16-No Audio, Part 2" Replace the - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 63
drivers and set configuration in OS. Connect to external speaker. N Audio? Y Replace audio board and speaker connections in notebook (if applicable). Y Audio? N Done 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board. 2-26 Maintenance and Service - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 64
for bent or broken pins or other damage. Clear CMOS. Reattach device. Close notebook, plug in power, and reboot. N Device boots properly? Y Y Any physical device detected? N Replace hard drive. Replace NIC. If integrated NIC, replace system board. Fix or replace broken item. Go to "Flowchart - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 65
operating properly. Connect notebook to good external keyboard. N External device works? Y Replace system board. Reseat internal keyboard connector (if applicable). N OK? Y Replace internal keyboard or cable. Y Done OK? N Replace system board. Done 2-28 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 66
Connect notebook to good external pointing device. N External device works? Y Replace system board. Reseat internal pointing device connector (if applicable). N OK? Y Replace internal pointing device or cable. Y Done OK? N Replace system board. Done Maintenance and Service Guide 2-29 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 67
to nondigital line. N NIC/modem configured in OS? Y Reload drivers and reconfigure. N Y OK? Done Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). Y OK? N Done Replace system board. 2-30 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 68
parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Serial Number Location Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 69
Illustrated Parts Catalog 3.2 Notebook Major Components Notebook Major Components 3-2 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 70
display hinges RTC battery Mini PCI communications board shield Bluetooth cover Battery bezel Hard drive cover Not illustrated: Notebook feet (4) LED switch cover 345063-001 Keyboards (include pointing stick Top cover (includes TouchPad and speaker) 345061-001 Maintenance and Service Guide 3-3 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 71
Illustrated Parts Catalog Notebook Major Components (Continued) 3-4 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 72
-001 356597-001 345857-001 353395-001 12 System boards (include thermal grease) With 128 MB of video memory With 64 MB of video memory 349206-001 345064-001 13 Trusted Platform Module (TPM) 345856-001 * Integrated smart card 379336-001 *Not illustrated. Maintenance and Service Guide 3-5 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 73
Illustrated Parts Catalog Notebook Major Components (Continued) 3-6 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 74
MultiBay devices 1.44-MB diskette drive 24X Max CD-ROM Drive 8X Max Slim DVD+RW/R and CD-RW Combo Drive 4X Max Reg DVD+RW/R and CD-RW Combo Drive 241995-001 228746-001 251292-001 344256-001 17 Base enclosure (includes optical drive shield, hard 345062-001 drive shield, and four notebook feet - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 75
Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components Item Description Spare Part Number *Not illustrated. 3-8 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 76
Spare Part Number 345066-001 Item Description 1 Left and right display hinges 2 RTC battery 3 Mini PCI communications board shield 4 Bluetooth cover 5 Battery bezel 6 Hard drive cover 7 Notebook feet (4) * Integrated smart card bezel *Not illustrated. Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 77
Illustrated Parts Catalog 3.4 Miscellaneous Cable Kit Components Miscellaneous Cable Kit Components Table 3-3 Miscellaneous Cable Kit Components Spare Part Number 345056-001 Item 1 2 Description Bluetooth cable Modem cable 3-10 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 78
Information Item 1 Description Hard drives (includes hard drive bezel and frame) 80-GB 5400-rpm 60-GB 5400-rpm 40-GB 5400-rpm (all models) (all models) (all models) 60-GB 7200-rpm (nw8000 only) Spare Part Number 345632-001 345631-001 345630-001 345855-001 Maintenance and Service Guide 3-11 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 79
Drive MultiBay devices 1.44-MB diskette drive 24X Max CD-ROM Drive 8X Max Slim DVD/R+W and CD-RW Combo Drive 4X Max Regular DVD/R+W and CD-RW Combo Drive Spare Part Number 349242-001 349241-001 349243-001 349240-001 135233-001 228746-001 251292-001 344256-001 3-12 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 80
Spare Parts: Miscellaneous (not illustrated) Description Spare Part Number Common Port Replicator 339096-001 339097-001 Power cords Australia Brazil Denmark Europe/Middle Appendix C, "Screw Listing" for more information on screw specifications and usage.) 345057-001 ■ Torx T8M2.0×6.0 screw - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 81
Israel 8X Max Slim DVD+RW/R and CD-RW combo drive Intel Pentium M (Banias) processor, 1.4-GHz Intel Pentium M (Banias) processor, 1.5-GHz Intel Pentium M (Banias) processor, 1.6-GHz Modem board (includes cable) 802.11a/b/g LAN board mini PCI communications board 3-14 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 82
MHz, 512-MB DDR Memory expansion board, 333 MHz, 1024-MB DDR Battery pack, 8-cell, 4.4 Wh, Li-ion Advanced Port Replicator Simple Port Replicator 802.11b W500 modem board (for use in Japan) mini PCI communications board Intel Pentium M (Banias) processor, 1.7-GHz Keyboard (including pointing stick - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 83
(including pointing stick) - Slovenia Keyboard (including pointing stick) - Israel Keyboard (including pointing stick) - Switzerland Keyboard (including pointing stick) - Iceland 4X Max Reg DVD+RW/R and CD-RW combo drive Miscellaneous Cable Kit Misc Screw Kit 3-16 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 84
Wireless LAN card 60-GB (7200-rpm) hard drive (nw8000 only) Trusted Platform Module (TPM) Intel Pentium M (Dothan) processor, 1.8 GHz Bluetooth wireless communications board System board (includes 128-MB discrete video memory) 24X Max CD-ROM Drive 8X Max DVD-ROM drive Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 85
hard drive (includes bezel and frame) 802.11b/g modem board (MOW) mini PCI communications board 802.11b/g modem board (ROW) mini PCI communications board Keyboard (including pointing stick) - Greece Bk Keyboard (including pointing stick) - Greece Integrated smart card 3-18 Maintenance and Service - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 86
securing the Mini PCI communications board to the computer. A T7 pin bit screw driver is required to remove the Mini PCI communications board on these computer models. communications boards. ■ 5.0-mm socket for system board standoffs ■ Flat-bladed screwdriver Maintenance and Service Guide 4-1 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 87
parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors Ä CAUTION: When servicing the notebook cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 88
the following precautions: ■ Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in hibernation, turn the notebook on, then shut it down. ■ Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 89
power to alter device device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal life cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy. 4-4 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 90
static-free workstations. ■ Place items on a grounded surface before removing them from their containers. ■ Always be properly grounded when touching a sensitive component or assembly. ■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. ■ Use - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 91
components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ■ Avoid contact with pins, leads, or circuitry. ■ Turn off power and input signals before inserting or removing connectors or test equipment. 4-6 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 92
assembly or soldering aids. ■ Nonconductive foam. ■ Conductive tabletop workstations with ground cords of one-megohm resistance. ■ Static-dissipative tables or floor mats with hard ties to the ground. ■ Field service kits. ■ Static awareness labels. ■ Material-handling packages. ■ Nonconductive - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 93
the shielding protection provided by antistatic bags and floor mats. Table 4-2 Static-Shielding Materials Material Antistatic plastic Carbon-loaded plastic Metallized laminate Use Bags Floor mats Floor mats Voltage Protection Level 1,500 V 7,500 V 5,000 V 4-8 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 94
provides removal and replacement procedures. There are 62 screws in eight different sizes that must be removed, replaced, and loosened when servicing the notebook. Make note of each screw size and location during removal and replacement. Refer to Appendix C, "Screw Listing" for detailed information - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 95
Removal and Replacement Procedures 5.1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook. Serial Number Location 5-2 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 96
# of Screws Removed Preparing the notebook for disassembly Battery pack Hard drive Notebook feet 0 1 to remove 4 screws and 2 alignment pins to disassemble 0 MultiBay device 0 Bluetooth board 3 Integrated smart card 0 Optical drive 1 Keyboard 1 Memory expansion board 0 Modem board - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 97
Removal and Replacement Procedures Disassembly Sequence Chart (Continued) Section Description # of Screws Removed 5.20 Speaker 6 5.21 TouchPad 3 5.22 Fan assembly 4 5.23 System board 4 5-4 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 98
notebook is off or in hibernation, briefly press the power button. If your work returns to the screen, save your work, exit all applications, and then shut down the notebook. 2. Disconnect all external devices connected to the notebook. 3. Disconnect the power cord. Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 99
the notebook upside down with the front facing you. b. Slide and hold the battery release latch 1 toward the back of the notebook. c. Use the notch in the battery pack to slide the battery pack to the right 2. d. Remove the battery pack. Removing the Battery Pack 5-6 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 100
the battery bezel by sliding it down and off of the battery pack. ✎ The battery bezel is included in the Miscellaneous Plastics Kit, spare part number 345066-001. Removing the Battery Bezel Reverse the above procedure to install the battery pack and battery bezel. Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 101
hard drive by following these steps: Spare Part Number Information Hard drives (includes hard drive bezel and frame) 80-GB 5400-rpm 60-GB 5400-rpm 40-GB 5400-rpm 60-GB 7200-rpm (all models) (all models) (all models) (nw8000 only) 345632-001 345631-001 345630-001 345855-001 a. Turn the notebook - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 102
Removal and Replacement Procedures e. Use the Mylar tab 1 to slide the hard drive to the right 2 to disconnect it from the system board. f. Lift the hard drive straight up to remove it 3. Removing the Hard Drive Maintenance and Service Guide 5-9 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 103
3 that secure the hard drive to the hard drive frame. i. Remove the hard drive 4 from the hard drive frame. j. Remove the hard drive connector 5 from the hard drive. Disassembling the Hard Drive Reverse the above procedure to assemble and install the hard drive. 5-10 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 104
Replacement Procedures 5.4 Notebook Feet The notebook feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 345066-001. The feet attach to the base enclosure as illustrated below. Notebook Feet Locations Maintenance and Service Guide 5-11 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 105
and Replacement Procedures 5.5 MultiBay Device Spare Part Number Information 1.44-MB diskette drive 24X Max CD-ROM Drive 8X Max DVD+RW/R and CD-RW Combo Drive 24X Max DVD+RW/R and CD-RW Combo Drive 135233-001 228746-001 251292-001 344256-001 1. Prepare the notebook for disassembly (refer to - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 106
you. 3. Remove the T8M2.0×6.0 screw 1 that secures the Bluetooth cover to the notebook. 4. Lift the cover straight up to remove it 2. ✎ The Bluetooth cover is included in the Miscellaneous Plastics Kit, spare part number 345066-001. Removing the Bluetooth Cover Maintenance and Service Guide 5-13 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 107
Cables Kit, spare part number 345056-001. 6. Remove the two PM1.5×3.0 screws 3 that secure the Bluetooth board to the Bluetooth cover. 7. Remove the board from the cover 4. Removing the Bluetooth Board Reverse the above procedure to install the Bluetooth board. 5-14 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 108
any PC Card or spacer from the top PC Card slot. 3. Using a flat-bladed tool, pry the smart card bezel off of the notebook 1. The bezel releases from the notebook with a small amount of force. 4. Remove the bezel from the notebook 2. Removing the Smart Card Bezel Maintenance and Service Guide 5-15 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 109
. 5. Eject the smart card from the notebook using a flat-bladed tool to press the small metal eject tab 1 to the left of the smart card. 6. Remove the card from the slot 2. Removing the Smart Card Reverse the above procedure to install the integrated smart card. 5-16 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 110
the notebook. 4. Insert a paper clip or similar tool into the optical drive release hole to open the optical drive tray 2. 5. Use the optical drive tray to remove the optical drive 3. Removing the Optical Drive Reverse the above procedure to install the optical drive. Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 111
Removal and Replacement Procedures 5.9 Keyboard Spare Part Number Information Keyboards (include pointing stick) Brazil 341520-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Turn the notebook upside down with the front facing you. 5-18 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 112
Removal and Replacement Procedures 3. Remove the T8M2.×6.0 screw that secures the keyboard to the notebook. Removing the Keyboard Screw Maintenance and Service Guide 5-19 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 113
right-side up with the front facing you. 5. Open the notebook. 6. Slide the four tabs 1 on the top edge of the keyboard toward you. 7. Lift the rear edge of the keyboard up and swing it toward you 2 until it rests on the palm rest. Releasing the Keyboard 5-20 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 114
stick cable is attached and disconnect the cable 2. 9. Release the ZIF connector 3 to which the keyboard cable is attached and disconnect the cable 4. Disconnecting the Keyboard Cables 10. Remove the keyboard. Reverse the above procedure to install the keyboard. Maintenance and Service Guide 5-21 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 115
Removal and Replacement Procedures 5.10 Memory Expansion Board Spare Part Number Information 1024 MB (1.0 GB), 333 MHz 512 MB, 333 MHz 256 MB, 333 MHz 336579-001 336578-001 336577-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the keyboard (refer to Section 5.9). - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 116
2. Release the keyboard (refer to Section 5.9). 3. Remove the two T8M2.0×4.0 screws 1 that secure the modem board to the notebook. 4. Lift up on the right side of the modem board 2 to disconnect the board from the system board. Removing the Modem Board Screws Maintenance and Service Guide 5-23 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 117
for use in Japan) 802.11b wireless LAN (MOW) 802.11b wireless LAN (ROW) 802.11b/g wireless modem (MOW) 802.11b/g wireless modem (ROW) 325525-001 325526-001 339742-291 345641-001 345640-001 368247-001 368248-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the keyboard - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 118
the computer. A T7 pin bit screw driver is required to remove the Mini PCI that secure the Mini PCI communications board shield to the notebook. 4. Lift up on the left side of the part number 345066-001. Removing the Mini PCI Communications Board Shield Maintenance and Service Guide 5-25 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 119
the Mini PCI Communications Board 8. Remove the Mini PCI communications board. Reverse the above procedure to install the Mini PCI communications board. 5-26 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 120
Sink Spare Part Number Information Heat sink (includes grease) 345067-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the keyboard (refer of the heat sink 4 clears the notebook. Removing the Heat Sink 6. Remove the heat sink. Maintenance and Service Guide 5-27 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 121
to both surfaces. Removing the Thermal Grease From the Heat Sink and Processor Reverse the above procedure to install the heat sink. 5-28 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 122
Removal and Replacement Procedures 5.14 Processor Spare Part Number Information Processors (include grease) Intel Pentium notebook for disassembly (refer to Section 5.3). 2. Release the keyboard (refer to Section 5.9). 3. Remove the heat sink (refer to Section 5.13). Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 123
1. 5. Remove the processor from the system board socket 2. ✎ Note that the gold triangle 3 on the processor should be aligned in the front left corner when you install the processor. Removing the Processor Reverse the above procedure to install the processor. 5-30 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 124
cover 345063-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Turn the notebook upside down with the rear facing you. 3. Remove the T8M2.0×6.0 screw that secures the LED switch cover to the notebook. Removing the LED Switch Cover Screw Maintenance and Service Guide 5-31 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 125
facing you. 5. Open the notebook. 6. Lift the left 1 and right 2 sides of the LED switch cover to disengage the cover from the notebook. 7. Remove the LED switch cover. Removing the LED Switch Cover Reverse the above procedure to install the LED switch cover. 5-32 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 126
in the Miscellaneous Plastics Kit, spare part number 345066-001. 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Remove the LED switch cover (refer to Section 5.15). 3. Disconnect the RTC battery cable 1 from the system board. 4. Slide the RTC battery out of the clips in the top - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 127
15). 3. Remove the PM3.5×3.0 screw 1 that secures the security card to the system board. 4. Lift the security module straight up 2 to disconnect it from the system board. Removing the TPM Security Module Reverse the above procedure to install the security card. 5-34 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 128
Display Assembly Spare Part Number Information 15.0-inch, UXGA, TFT 15.0-inch, SXGA+, TFT 15.0-inch, XGA, TFT 345060-001 345059-001 345058-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Remove the keyboard (refer to Section 5.9). 3. Disconnect the wireless antenna cables - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 129
Position the notebook with the rear facing toward you. 8. Remove the two T8M2.0×6.0 screws 1 that secure the display hinge covers to the notebook. 9. Remove the two T8M2.0×6.0 screws 2 that secure the display assembly to the notebook. Removing the Display Screws 5-36 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 130
, remove the display hinge covers 2 from the display assembly. ✎ The display hinge covers are included in the Miscellaneous Plastics Kit, spare part number 345066-001. Removing the Display Assembly Reverse the above procedure to install the display assembly. Maintenance and Service Guide 5-37 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 131
Removal and Replacement Procedures 5.19 Top Cover Spare Part Number Information Top cover (includes TouchPad and speaker) 345061-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Remove the keyboard (refer to Section 5.9). 3. Remove the LED switch cover (refer to Section 5. - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 132
right-side up with the front facing you. 8. Remove the TM2.0×4.0 screw 1 near the fan that secures the top cover to the notebook. 9. Lift the front edge of the top cover 2 until the speaker cable 3, TouchPad cable 4, and microphone cable 5 are accessible. Releasing the Top Cover Maintenance - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 133
1 and microphone cables 2. 11. Release the ZIF connector 3 to which the TouchPad cable is attached and disconnect the TouchPad cable 4 from the system board. Disconnecting the Top Cover Cables 12. Remove the top cover. Reverse the above procedure to install the top cover. 5-40 Maintenance and - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 134
is included with the top cover, spare part number 345061-001. 1. Prepare the notebook for disassembly (refer to Section 5.3) and remove the following components: ❏ Keyboard (refer to Section 5.9) ❏ LED Speaker Reverse the above procedure to install the speaker. Maintenance and Service Guide 5-41 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 135
are included with the top cover, spare part number 345061-001. 1. Prepare the notebook for disassembly (refer to Section 5.3) and remove the following components: ❏ Keyboard (refer to Section 5.9) ❏ LED switch bracket to the left. Removing the TouchPad Bracket 5-42 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 136
which the TouchPad cable is attached and disconnect the cable 3. Removing the TouchPad Reverse the above procedure to install the TouchPad and bracket. Maintenance and Service Guide 5-43 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 137
Removal and Replacement Procedures 5.22 Fan Assembly Fan assembly Spare Part Number Information 345065-001 1. Prepare the notebook for disassembly (refer to Section 5.3) and remove the following components: ❏ Keyboard (refer to Section 5.9) ❏ Heat sink (refer to Section 5.13) ❏ LED switch cover - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 138
and Replacement Procedures 2. Disconnect the fan cable 1. 3. Remove the T8M2.0×4.0 screw 2 that secures the fan assembly to the notebook. 4. Remove the fan assembly 3 from the notebook. 5. Remove the three PM1.5×4.0 screws 4 that secure the fan to the fan housing. 6. Remove the fan 5. Removing the - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 139
Removal and Replacement Procedures 5.23 System Board Spare Part Number Information System board with 128 MB of video memory System board with 64 MB of video memory ✎ Both system boards include thermal grease. 349206-001 345064-001 ✎ When replacing the system board, ensure that the following - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 140
Removal and Replacement Procedures 2. Remove the four T8M2.0×4.0 screws that secure the system board to the notebook. Removing the System Board Screws Maintenance and Service Guide 5-47 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 141
base enclosure out 1 to allow the system board to clear the base enclosure. 4. Lift the front edge of the system board 2 until the board clears the base enclosure. 5. Slide the system board toward you 3 to remove it from the notebook. Removing the System Board 5-48 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 142
disconnect the modem cable from the system board and remove the cable. ✎ The modem cable is included in the Miscellaneous Cables Kit, spare part number 345056-001. Removing the Modem Cable Reverse the above procedure to install the modem cable and system board. Maintenance and Service Guide 5-49 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 143
chapter provides physical and performance specifications. Table 6-1 Notebook Dimensions Height Width Depth 4.1 cm 32.6 cm 27.5 cm 1.61 in 12.83 in 10.83 in Weight (with main battery pack and MultiBay weight saver) 2.95 kg 6.50 lb Stand-alone power requirements Nominal operating voltage (Li - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 144
Specifications Table 6-1 Notebook (Continued) Altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 product safety standards specify thermal limits for plastic surfaces. The notebook operates well within this range of temperatures. 6-2 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 145
Specifications Table 6-2 15.0-inch, UXGA, TFT Display Dimensions Height Width Diagonal 29.9 cm RGB vertical stripe Backlight Edge lit Character display 80 × 25 Total power consumption 6.5 W Viewing angle +/- 85° horizontal, +15/-35° vertical typical Maintenance and Service Guide 6-3 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 146
Specifications Table 6-3 15.1-inch, SXGA+, TFT Display Dimensions Height Width Diagonal 29.9 cm RGB vertical stripe Backlight Edge lit Character display 80 × 25 Total power consumption 5.75 W Viewing angle +/- 35° horizontal, +15/-35° vertical typical 6-4 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 147
Specifications Table 6-4 15.0-inch, XGA, TFT Display Dimensions Height Width Diagonal 29.9 cm RGB vertical stripe Backlight Edge lit Character display 80 × 25 Total power consumption 5.75 W Viewing angle +/- 35° horizontal, +15/-35° vertical typical Maintenance and Service Guide 6-5 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 148
5°C to 55°C (41°F to 131°F) 5°C to 55°C (41°F to 131°F) 5°C to 55°C (41°F to 131°F) 11 GB = 1,073,741,824 bytes. 2Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details. 6-6 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 149
-hour capacity Watt-hour capacity 11.1 V 3.96 Ah 40 Wh Temperature Operating Nonoperating 5°C to 45°C -20°C to 60°C 41°F to 113°F -4°F to 140°F Recharge time System in Standby mode System on (depending on system power consumption) 2 to 3 hours 2 to 5 hours Maintenance and Service Guide 6-7 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 150
Specifications Table 6-8 24X Max DVD+RW/R and CD-RW Combo Drive Applicable disc DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 .6 MB/s Startup time < 15 seconds Stop time < 6 seconds 6-8 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 151
Specifications Table 6-9 24X Max DVD/CD-RW Combo Drive Applicable disc DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) 16.6 MB/s Startup time < 15 seconds Stop time < 6 seconds Maintenance and Service Guide 6-9 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 152
Specifications Table 6-10 8X DVD-ROM Drive Applicable disc DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R ( ) 16.6 MB/s Startup time < 10 seconds Stop time < 3 seconds 6-10 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 153
Specifications Table 6-11 24X CD-ROM Drive Applicable disc DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode pitch 1.6 µm Access time Random Full stroke < 150 ms < 300 ms Audio output level Line-out, 0.7 Vrms Cache buffer 128 KB/s Data transfer rate - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 154
, DMA3, none) DMA2* Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5* Available for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5. 6-12 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 155
Specifications Hardware IRQ System Function Table 6-13 System Interrupts IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 RTC IRQ9 Assigned by operating system IRQ10 Assigned by - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 156
1 Opti chipset configuration registers Unused 87334 "Super I/O" configuration for CPU Counter/timer registers Unused Keyboard controller Port B Unused Keyboard controller Unused NMI enable/RTC Unused DMA page registers Unused Port A Unused Interrupt controller 2 6-14 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 157
Specifications I/O Address (hex) Table 6-14 System I/O Addresses (Continued) System Function (shipping configuration) 0A2 - 0BF Unused Unused 201 Joystick (decoded in ESS1688) 202 - 21F Unused 220 - 22F Entertainment audio 230 - 26D Unused 26E - 26 Unused 278 - 27F Unused 280 - 2AB - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 158
Unused 370 - 377 Secondary diskette drive controller 378 - 37F Parallel port (LPT1/default) 380 - 387 Unused 388 - 38B FM synthesizer-OPL3 38C - 3AF Unused 3B0 - 3BB VGA 3BC - 3BF Reserved (parallel port/no EPP support) 3C0 - 3DF VGA 3E0 - 3E1 PC Card controller in CPU 3E2 - 3E3 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 159
A Connector Pin Assignments Table A-1 RJ-45 Network Interface Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused Pin Signal 5 Unused 6 Receive - 7 Unused 8 Unused Maintenance and Service Guide A-1 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 160
(modem) Pin Signal 4 Ring (modem) 5 RX+ (ISDN modem) 6 RX- (ISDN modem) Table A-3 Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - A-2 Pin Signal 3 Data + 4 Ground Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 161
Connector Pin Assignments Pin Signal 1 Ground (Y) 2 Ground (C) Table A-4 S-Video 43 2 1 Pin Signal 3 Y-Luminance (Intensity) 4 C-Chrominance (Color) Table A-5 External Monitor Pin Signal 1 Red 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock Maintenance and Service Guide A-3 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 162
Connector Pin Assignments Table A-6 Audio Line-Out Pin Signal 1 Ground 2 Left audio out 3 Right audio out Table A-7 Microphone Pin Signal 1 Audio in Pin Signal 2 Ground A-4 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 163
16 Initialize paper 17 Select in 18 Ground 19 Ground 20 Ground 21 +5VS 22 PTF 23 EXTFDD_VCC (+5V) 24 Ground 25 Ground Maintenance and Service Guide A-5 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 164
Connector Pin Assignments Table A-9 Serial Pin Signal 1 Carrier detect 2 Receive data 3 Transmit data 4 Data terminal ready 5 Ground Pin Signal 6 Data set ready 7 Ready to send 8 Clear to send 9 Ring indicator A-6 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 165
for use in the country where the equipment is purchased. Power cords for use in other countries must meet the requirements of the country where the notebook is used. For more information on power cord requirements, contact an HP authorized reseller or service provider. Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 166
voltage rating of 125 or 250 V AC, as required by each country's power system. ■ The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the notebook. B-2 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 167
Requirements Country-Specific Requirements 3-Conductor Power Cord Requirements Country Applicable Note Accredited Agency Number Australia EANSW 1 Austria OVE 1 METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 Maintenance and Service Guide B-3 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 168
> Type HO5VV-F, 3-conductor, 1.0 mm2 conductor size. Power cord fittings (appliance coupler and wall plug) must bear of the agency responsible for evaluation in the country where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. . B-4 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 169
C Screw Listing This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 345057-001. Maintenance and Service Guide C-1 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 170
in Section 5.3) Head Width 4.5 mm Table C-3 M2.0×10.0 Alignment Pin Head mm Color Qty. Length Thread Width Silver 2 10.0 mm 2.0 mm 4.0 mm Where used: 3 Two alignment pins that secure the hard drive to the hard drive frame (documented in Section 5.3) C-2 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 171
Screw Listing Torx T5M2.5×4.0 Screw, Phillips PM3.0×3.5 Screw, and M2.0×10.0 Alignment Pin Locations Maintenance and Service Guide C-3 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 172
Head mm Color Qty. Length Thread Width Black 27 6.0 mm 2.0 mm 5.0 mm Where used: 1 One screw that secures the hard drive cover to the notebook (documented in Section 5.3) 2 One screw that secures the Bluetooth cover to the notebook (documented in Section 5.6) 3 One screw that secures the optical - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 173
Listing Table C-4 Torx T8M2.0×6.0 Screw (Continued) mm Color Qty. Length Thread Black 27 6.0 mm 2.0 mm Where used: Seventeen screws that secure the top cover to the notebook (documented in Section 5.19) Head Width 5.0 mm Torx T8M2.0×6.0 Screw Locations Maintenance and Service Guide C-5 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 174
Screw Listing Table C-4 Torx T8M2.0×6.0 Screw (Continued) mm Color Qty. Length Black 27 6.0 mm Where used: One screw that secures the speaker to the top cover (documented in Section 5.20) Thread 2.0 mm Head Width 5.0 mm Torx T8M2.0×6.0 Screw Location C-6 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 175
Listing Table C-5 Phillips PM1.5×3.0 Screw mm Color Qty. Length Thread Black 3 3.0 mm 1.5 mm Where used: Two screws that secure the Bluetooth board to the Bluetooth cover (documented in Section 5.6) Head Width 3.0 mm Phillips PM1.5×3.0 Screw Locations Maintenance and Service Guide C-7 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 176
Screw Listing Table C-6 Phillips PM3.5×3.0 Screw mm Color Qty. Length Thread Black 3 3.0 mm 1.5 mm Where used: One screw that secures the security card to the system board (documented in Section 5.17) Head Width 3.5 mm Phillips PM3.5×3.0 Screw Location C-8 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 177
shield to the system board (documented in Section 5.12) 3 Five screws that secure the heat sink to the system board (documented in Section 5.13) 4 One screw that secures the top cover to the notebook (documented in Section 5.19) Torx T8M2.0×4.0 Screw Locations Maintenance and Service Guide C-9 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 178
Screw Listing Table C-7 Torx T8M2.0×4.0 Screw (Continued) mm Color Qty. Length Pewter 20 4.0 mm Where used: Five screws that secure the speaker to the top cover (documented in Section 5.20) Thread 2.0 mm Head Width 5.0 mm Torx T8M2.0×4.0 Screw Locations C-10 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 179
Screw Listing Table C-7 Torx T8M2.0×4.0 Screw (Continued) mm Color Qty. Length Thread Pewter 20 4.0 mm 2.0 mm Where used: One screw that secures the fan assembly to the notebook (documented in Section 5.22) Head Width 5.0 mm Torx T8M2.0×4.0 Screw Location Maintenance and Service Guide C-11 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 180
Listing Table C-7 Torx T8M2.0×4.0 Screw (Continued) mm Color Qty. Length Thread Pewter 20 4.0 mm 2.0 mm Where used: Four screws that secure the system board to the notebook (documented in Section 5.23) Head Width 5.0 mm Torx T8M2.0×4.0 Screw Locations C-12 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 181
Screw Listing Table C-8 Torx T8M2.0×3.5 Screw Head mm Color Qty. Length Thread Width Silver 3 3.5 mm 2.0 mm 5.0 mm Where used: Three screws that secure the TouchPad and bracket to the top cover (documented in Section 5.21) Torx T8M2.0×3.5 Screw Locations Maintenance and Service Guide C-13 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 182
Screw Listing Table C-9 Phillips PM1.5×4.0 Screw mm Color Qty. Length Black 3 4.0 mm Where used: Three screws that secure the fan to the fan housing (documented in Section 5.22) Thread 1.5 mm Head Width 3.0 mm Phillips PM1.5×4.0 Screw Locations C-14 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 183
caps lock key 1-24 caps lock light 1-26 carrying case, spare part numbers 3-13 CD-ROM Drive illustrated 3-11 spare part number 3-7, 3-12 specifications 6-11 components bottom 1-29 front 1-18 keyboard 1-23 left-side 1-20 rear 1-20 right-side 1-18 top 1-25, 1-27 Maintenance and Service Guide Index-1 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 184
DVD+RW/R and CD-RW Combo Drive illustrated 3-11 spare part number 3-7, 3-12 specifications 6-8 DVD/CD-RW Combo Drive illustrated 3-11 spare part number 3-7, 3-12 specifications 6-9 DVD-ROM Drive illustrated 3-11 spare part number 3-7, 3-12 specifications 6-10 Index-2 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 185
1-30 OS loading problems 2-20 removal 5-8 spare part numbers 3-7, 3-11, 5-8 specifications 6-6 hard drive cover removal 5-8 heat sink removal 5-27 spare part number 3-5, 5-27 hinge cover removal 5-37 I I/O address specifications 6-14 infrared port 1-19 integrated smart card removal 5-15 spare - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 186
2-18, 2-27 notebook feet, locations 5-11 notebook specifications 6-1 num lock key 1-24 num lock light 1-26 O operating system loading, troubleshooting 2-19 optical drive location 1-22, 1-30 removal 5-12, 5-17 spare part numbers 3-7, 3-12, 5-12, 5-17 Index-4 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 187
clearing 1-16 PC Card eject buttons 1-19 PC Card slots 1-19 plastic parts 4-2 pointing device, troubleshooting 2-29 pointing stick 1-26 pointing stick buttons 1-28 port replicator spare part numbers 3-13 troubleshooting 2-18 power button 1-26 power connector 1-22 power cord, spare part numbers 3-13 - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 188
audio 2-25 Computer Setup 2-2 Diagnostics for Windows 2-7 flowcharts 2-10 keyboard 2-28 modem 2-30 network 2-30 nonfunctioning device 2-18, 2-27 operating system loading 2-19 overview 2-1 pointing device 2-29 port replicator 2-18 power 2-12 video 2-16 Index-6 Maintenance and Service Guide - HP Nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstation - - Page 189
Index U Universal Serial Bus (USB) connector location 1-21 pin assignments A-2 V vent 1-22, 1-26 video troubleshooting 2-16 volume control buttons 1-19 W Windows logo key, location 1-24 wireless LAN, spare part numbers 3-7 wireless on/off light 1-28 Maintenance and Service Guide Index-7
Maintenance and Service
Guide
HP Compaq nc8000 Business Notebook
HP Compaq nw8000 Mobile Workstation
Document Part Number: 333954-005
October 2006
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.