HP Nx6325 HP Compaq nx6315 and nx6325 Notebook PC - Getting Started - Enhanced - Page 4

Troubleshooting, A Notebook tour, Rear components .. A-9

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Contents 3 Troubleshooting Troubleshooting resources 3-1 Quick troubleshooting 3-1 The computer is unable to start up 3-1 The computer screen is blank 3-3 Software is functioning abnormally 3-4 The computer is turned on but not responding . . . . . 3-4 The computer is unusually warm 3-5 An external device is not working 3-6 The home wireless network connection is not working 3-6 Help and Support 3-7 Customer Care 3-7 Prepare to contact Customer Care 3-8 Contact Customer Care by e-mail or telephone. . . . . 3-8 A Notebook tour Top components A-2 Lights A-2 TouchPad A-4 Buttons, switches and readers A-5 Keys A-7 Front components A-8 Rear components A-9 Right-side components A-10 Left-side components A-11 Bottom components A-12 WLAN antennae (select models only A-14 iv Getting Started

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Getting Started
iv
Contents
3Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
The computer is unable to start up. . . . . . . . . . . . . . . 3–1
The computer screen is blank . . . . . . . . . . . . . . . . . . 3–3
Software is functioning abnormally . . . . . . . . . . . . . 3–4
The computer is turned on but not responding . . . . . 3–4
The computer is unusually warm. . . . . . . . . . . . . . . . 3–5
An external device is not working . . . . . . . . . . . . . . . 3–6
The home wireless network connection
is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Prepare to contact Customer Care . . . . . . . . . . . . . . . 3–8
Contact Customer Care by e-mail or telephone. . . . . 3–8
A Notebook tour
Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
Buttons, switches and readers . . . . . . . . . . . . . . . . . . A–5
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7
Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8
Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–9
Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . A–10
Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . A–11
Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–12
WLAN antennae (select models only) . . . . . . . . . . . . . . A–14