HP Nx7300 HP Compaq nx7300 and nx7400 Notebook PC - Getting Started - Enhanced - Page 26
Software is functioning abnormally, The computer is turned on but not responding, Start, Shut Down
UPC - 808736788502
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Troubleshooting Software is functioning abnormally If the software becomes unresponsive or responds abnormally: ■ Restart the computer by clicking Start, click the arrow next to the Lock button, and then clicking Restart. If you cannot restart the computer using procedure, refer to the next section, "The computer is turned on but not responding." ■ Run a virus scan. For information about using the antivirus resources on the computer, refer to "Protect the computer from viruses" in Chapter 2, "Next steps." The computer is turned on but not responding If the computer is turned on, but not responding to software or keyboard commands, turn off the computer by using the standard shutdown procedure: 1. Save your work and close all open applications. 2. Shut down the computer through the operating system by clicking Start, clicking the arrow next to the Lock button, and then clicking Shut Down. If you are unable to shut down the computer with this procedure, try the following emergency procedures in the sequence provided: Ä CAUTION: Emergency shutdown procedures result in the loss of unsaved information. 1. Press ctrl+alt+delete. Then, in the lower-right corner of the screen, click the Power button. 2. Press and hold the power button for at least 5 seconds. 3. Disconnect the computer from external power and remove the battery. 3-4 Getting Started