HP Officejet Pro X451 HP Officejet Pro X451 and X551 - User Guide
HP Officejet Pro X451 Manual
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- HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 1
OFFICEJET PRO X451 AND X551 SERIES PRINTERS User Guide HP OFFICEJET PRO X451 HP OFFICEJET PRO X551 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 2
- HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 3
HP Officejet Pro X451 and X551 MFP Series User Guide - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 4
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors is a US trademark of Sun Microsystems, Inc. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation. UNIX - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 5
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 6
iv Conventions used in this guide ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 7
(Officejet Pro X551 models only 17 Setup Menu ...18 Network menu ...19 HP Web Services menu (Officejet Pro X451 models Supported network protocols 30 Install the product on a wired network 30 Configure IP network settings 32 HP ePrint ...34 Connect the product to a wireless network (wireless - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 8
(Officejet Pro X451 only) ...36 Install the software for a wireless product currently on the network 36 Manually connect the product to a wireless network 36 4 Use the product with Windows ...39 Supported operating systems and printer drivers for Windows 39 Select the correct printer driver for - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 9
61 HP anticounterfeit website 61 Replacement instructions ...62 Replace the ink cartridges 62 Solve issues with supplies ...64 Check the ink cartridges ...64 Interpret control panel messages for supplies 67 8 Print ...71 Print tasks (Windows) ...71 Open the printer driver with Windows 71 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 10
from printing over USB to a Wireless Direct connection 97 Plug and Print USB Drive printing ...98 For Officejet Pro X551 Series printers 98 9 Color ...101 Adjust color ...101 Change the color theme for a print job 101 Change the color options 102 Use the HP EasyColor option ...103 Match colors - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 11
Clear jams in the output bin 129 Clear jams in the duplexer 130 Improve print quality ...132 Use the correct paper type setting in the printer driver 133 Adjust color ...133 Use paper that meets HP specifications 137 Check the ink cartridges 137 Clean ink smears ...140 ENWW ix - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 12
to a VPN 149 The network does not appear in the wireless networks list 149 The wireless network is not functioning 149 Solve product software problems with Windows 149 Solve product software problems with Mac 150 The printer driver is not listed in the Print & Fax list 151 The product - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 13
OpenSSL ...158 Customer support ...159 Appendix C Product specifications ...161 Physical specifications ...162 Power 166 HP Officejet print supplies ...166 Return and recycling instructions ...167 United States and Puerto Rico 167 Non-U.S. returns ...168 Battery disposal ...168 Printer recycling - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 14
EMC statement (Korea) ...174 GS statement (Germany) ...175 European Union Regulatory Notice 175 Additional statements for wireless products 176 FCC compliance statement-United States 176 Notice to users in the US and Canada 176 Australia statement ...176 Brazil ANATEL statement 176 Canadian - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 15
1 Product basics ● Product overview ● Environmental features ● Accessibility features ● Product views ENWW 1 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 16
on Operating System support, see Supported operating systems and printer drivers for Windows. Officejet Pro X451dw models CN463A Has the same features as the Officejet Pro X451dn Series, but includes the following: ● 802.11 B/G/N Single Band wireless adapter ● HP Wireless Direct printing - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 17
with the Officejet Pro X451 and Officejet Pro X551. Duplex printing saves the environment and saves you money. Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Reduce waste by using recycled paper. Recycle ink - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 18
, dexterity or strength. ● Online user guide that is compatible with text screen-readers. ● Ink cartridges can be installed and removed using one hand. ● All doors and covers can be opened using one hand. Product views Front view (X451 Series) 1 2 3 4 7 6 5 1 Control panel 2 Output eject - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 19
Front view (X551 Series) 1 8 7 2 3 4 6 5 1 Control panel 2 Output bin door 3 Output bin 4 Output bin extension 5 Tray 2 (Main paper tray) 6 On/Off button 7 Ink cartridge door 8 USB 2.0 Host port that accepts USB storage devices for Plug and Print USB Drive printing. ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 20
Back view 1 5 4 2 3 1 Left door (access for clearing jams) 2 Tray 1 (Multi-purpose tray) 3 Power connection 4 Hi-Speed USB 2.0 ports 5 Ethernet port 6 Chapter 1 Product basics ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 21
Interface ports 1 2 3 1 Ethernet port 2 USB Device port accepts a USB cable from a PC (alternative to Network and Wireless connections). 3 USB Host port accepts USB storage devices for Plug and Print (Officejet Pro X551 only). ENWW Product views 7 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 22
Serial number and model number location Open the ink cartridge door to view the serial number and product model number label. 8 Chapter 1 Product basics ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 23
layout (X451 Series) 1 Display screen area 2 Help button: provides access to the product help system. 3 Wireless button: provides a number of menu items to view and adjust network settings on wireless models. 4 HP ePrint button: provides quick access to HP Web Services features, including HP - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 24
Buttons on the Home screen (X451 Series) The Home screen provides access to the product features, and it indicates 2 Job Status button: allows you to view the status of any current print jobs. 3 Ink Information button: provides information on the ink levels. 10 Chapter 1 Product basics ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 25
use each screen. To open the Help system, touch the Help button to the right of the control panel (Officejet Pro X451) or the upper-right corner of the control panel (Officejet Pro X551). For screens that contain settings for individual tasks, the Help opens to a topic that explains the options for - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 26
button only illuminates only when the current screen can use this feature. 8 Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network. When connected, the light stops blinking and stays lit. 12 Chapter - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 27
Jan 00 00 00:00a 1 Web Services button: provides quick access to HP Web Services features, including HP ePrint. HP ePrint is a tool that prints documents page, set up a wireless network connection, and access advanced network settings. NOTE: The wireless network feature is only available - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 28
7 Status display. When the product is idle, this area of the control panel displays the time and date and allows for access to the time and date settings by touching this area. When the product is processing a job, job status information replaces the time and date display. 8 Apps button: - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 29
for individual tasks, the Help opens to a topic that explains the options for that task. If the product alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. ENWW Product views 15 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 30
16 Chapter 1 Product basics ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 31
Printer Status Report View a summary of the product's wired network settings; IP address, hostname, and Mac address. View a summary of the product's wireless network settings; IP address, hostname, and Mac address. Apps Use the Apps menu (HP OfficeJet Pro X551 models only) to enable Web Services - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 32
Setup Menu To open this menu, press (X451 Series) or touch (X551 Series) the Setup panel. The following sub menus are available: ● Network ● HP Web Services (HP OfficeJet Pro X451 models only) ● Device Setup ● Tools ● Print Reports button from the control 18 Chapter 2 Control panel menus ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 33
this menu by touching the Wireless button on the control panel. Wireless Direct On (wireless products only) On With Security Off Wireless Setup Wizard (HP Officejet Pro X551 MFP Series) Print Guide Continue Wi-Fi Protected Setup Continue (wireless products only) View Network Summary - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 34
Menu item Restore Network Defaults Sub-menu item Legacy Default IP Sub-menu item On Off Description Resets all network configurations to their factory defaults. 20 Chapter 2 Control panel menus ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 35
HP Web Services menu (Officejet Pro X451 models only) Menu item Enable Web Services Sub-menu item Yes No Description Enables HP Web Services so you can use HP ePrint and the Apps menu. HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product's e- - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 36
menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Sub-menu item -purpose tray). A4 (297 x 210 mm) ... For a complete list of paper sizes, see Supported paper sizes. 22 Chapter 2 Control panel menus ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 37
Letter (8.5 x 11in.) Select the default paper size for Tray 2 (main paper tray). A4 (297 x 210 mm) ... For a complete list of paper sizes, see Supported paper sizes. Default Paper Type Plain Paper Premium Inkjet Sets the paper type for printing internal reports, or any print job that does not - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 38
that "locks" a tray so that the only time the printer will draw from that tray is when it is specifically Off Ink Low Warning Level Automatic Custom Determines when the Low Ink warning message appears put into Standby mode. Auto Power Off (HP Officejet Pro X451 MFP Series) Never* 2 hours after - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 39
Sets the text attributes for the printer control language being used. Print Postscript On Error Off Sets the product to print any postscript errors that occur. 1 For HP Officejet Pro X451 MFP Series products, font pitch and font point size settings can not be made at the product control panel - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 40
Chip Information Control Panel Lock Clean Ink Smear Restore Factory Defaults Description Displays a graph of how much ink has been consumed for each cartridge. Use this feature to clean, adjust, and align the printheads. Follow the on-screen instructions to correctly improve the product's print - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 41
print reports that provide information about the product. Menu item Printer Status Report Print Quality Report Usage Page Sub-menu item product's wired or wireless network connection. Prints a list of errors and intermittent failures designed to help you troubleshoot problems. Prints a list - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 42
28 Chapter 2 Control panel menus ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 43
could result in inaccurate printer messaging about the amount of ink remaining in cartridges. CD installation 1. Quit all open programs on the computer. 2. Install the software from the CD, and follow the onscreen instructions. NOTE: If you are installing on a Mac, click the HP Installer icon to - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 44
a network that uses one or more of the following protocols. ● TCP/IP (IPv4 or IPv6) NOTE: While this product can be used over IPv6 networks, a product software installation from the CD is not supported over IPv6 networks. ● LPD Printing ● SLP ● WS-Discovery ● HP Wireless Direct Install the product - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 45
touch the Network Configuration Page menu item to print the configuration report. 5. Find the IP address on the configuration report. Printer Status Report [ [ [ [ [ [ [ [ Install the software 1. Quit all programs on the computer. 2. Install the software from the CD. 3. Follow the onscreen - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 46
list of available printers, select the printer that has the window, click the Apply button to save the password. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. HP OfficeJet Pro X451 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 47
, and touch the OK button. Touch the Yes button to confirm. HP OfficeJet Pro X551 1. From the control panel, touch the Wireless button. 2. Touch the Advanced Setup menu, and then touch the IPv4 Settings button. 3. Touch the Manual IP Address button 4. Use the numeric keypad to enter the IP address - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 48
. It does not apply to wireless networks. The link speed and is idle. 1. From the control panel, press (X451 Series) or touch (X551 Series) the Setup button. 2. Press or touch the HP Embedded Web Server. 2. Click the HP Web Services tab. 3. Select the option to enable Web Services. 34 Chapter - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 49
: ● Obtain the wireless network name or service set identifier (SSID). ● Determine the security password or encryption key for the wireless network. Connect the product to a wireless network using the Wireless Setup Wizard (Officejet Pro X551) If your wireless router does not support WiFi-Protected - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 50
USB cable connection method. Connect the product to a wireless network using a USB cable (Officejet Pro X451 only) If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up the product on a wireless network. Using a USB cable to transfer settings makes setting - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 51
be either HP Officejet Pro X451 MFP Series or HP Officejet Pro X551 MFP Series. 1. From a wireless enabled product, HP Embedded Web Server (HP EWS) using the following IP address: ● 192.168.223.1 3. Find the Wireless Setup Wizard in the product's EWS and follow the on screen instructions to manually - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 52
38 Chapter 3 Connect the product ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 53
Remove the printer driver from Windows ● Supported utilities for Windows Supported operating systems and printer drivers for Windows The product supports the following Windows operating systems: Recommended software installation ● Windows XP (32-bit, Service Pack 2 or higher) ● Windows Vista (32 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 54
needs, or for postscript flash font support HP UPD PCL 5 (This print driver is available for download from www.hp.com/go/upd) ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP Officejet products ● The best choice for printing - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 55
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP Officejet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 56
-click the driver icon, and then select Printing Preferences. Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 57
, and then under the Programs heading, click Uninstall a program. 2. Find and select the product from the list. 3. Select the Uninstall option. Supported utilities for Windows ● HP Web Jetadmin ● HP Embedded Web Server ● HP ePrint ● HP Wireless Direct ENWW Remove the printer driver from Windows 43 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 58
44 Chapter 4 Use the product with Windows ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 59
later NOTE: See www.hp.com/support for the latest drivers for Mac. NOTE: For Mac OS X 10.6 and later, Intel Core Processor Macs are supported. The HP Officejet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Utility for use with - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 60
products connected to an IP-based network, obtain network information and open the HP Embedded Web Server. ● Configure the paper type and size for the do not override changes made in the Page Setup dialog box. ● Default printer driver settings: The default printer driver settings determine the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 61
1. From the Apple menu , click the System Preferences menu and then click the Print & Scan icon. 2. Select the product in the left side of the window. 3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options. ENWW Change printer-driver settings for Mac 47 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 62
Remove the printer driver from Mac operating systems You must have administrator rights to remove the software. 1. Open System Preferences. 2. Select Print & Scan. 3. Highlight the product. 4. Click the minus (-) symbol to delete the print queue. Supported utilities for Mac HP Embedded Web Server - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 63
and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types and tray capacity ● Load paper trays ● Configure trays Understand paper use HP Officejet inks for business are specifically developed for use - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 64
it is HP paper that has been approved for use in this product. ● Use only glossy or coated paper that is approved for use in inkjet printers. ● Do not use glossy or coated paper designed for use in laser products. Change the printer driver to match the paper type and size in Windows 1. On the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 65
to 8.5 Width: (4 to 8.5 inches) inches) inches) Length: (5 to 14 Length: (8.27 to Length: (8.27 to inches) 11.7 inches) 14 inches) Table 6-2 Supported envelopes Size Dimensions Tray 1 Envelope #10 105 x 241 mm (4.13 x 9.49 inches) Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelope - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 66
Japanese Envelope Chou #3 Japanese Envelope Chou #4 98 x 191 mm (3.9 x 7.5 inches) 120 x 235 mm (4.7 x 9.3 inches) 90 x 205 mm (3.5 x 8.1 inches) Table 6-3 Supported cards Size Dimensions Tray 1 3x5 4x6 5x8 A6 Japanese Postcard Double Japan Postcard Rotated (76.2 x 127 mm) (3 x 5 inches) (102 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 67
(Letter and A4) Tray 1 Tray 2 Tray 3 Automatic duplex printing Supported paper types and tray capacity Table 6-6 Tray 1 (multi-purpose) on left side of the product Paper type Weight Capacity1 Every day: ● Unspecified and Plain ● HP EcoSMART Lite ● Light 60-74g ● Intermediate 85-95g ● Mid - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 68
3 (accessory tray) Paper type Weight Capacity1 Paper orientation ● Unspecified and Plain ● HP EcoSMART Lite 60 to 175 g/m2 (16 to 47 lb) ● Light 60-74g the tray Up to 30 envelopes or labels NOTE: Tray 3 does not support envelope printing. Side to be printed on face-up, with the top edge - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 69
1 (multi-purpose tray on left side of the product) 1. Open Tray 1. 2. Pull out the extension tray. 3. Extend the paper guides fullyand then load the paper stack into Tray 1. Adjust the paper guides to the size of the paper. NOTE: Place the paper into Tray 1 with the side to be printed on face - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 70
that they align with the paper-size marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray. NOTE: Place the paper into the tray with the side to - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 71
the tray settings to meet your printing needs. Paper use Configure the product Print Load Tray 1 and one other tray with the same paper, and have the product pick paper from one tray if the other one is empty. Load paper in Tray 1. No configuration From the software program, print the is needed - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 72
Tray 1 as the Paper Source from the Paper/ Quality tab (Windows) or Paper Feed menu (Mac). Configure trays 1. Make sure the product is turned on. 2. Perform one of the following tasks: ● Control panel: Press (X451 Series) or touch (X551 Series) the Setup button, press or touch Paper Handling, and - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 73
notice. For the latest User Guide information go to www.hp.com/support/ojpx451 or www.hp.com/support/ojpx551. ● Ink cartridge information ● Supplies views ● Manage ink cartridges ● Replacement instructions ● Solve issues with supplies Ink cartridge information Color Cartridge number Standard - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 74
. Do not touch. Fingerprints may cause supply error messages. Dust may also cause supply error messages; do not leave ink cartridges outside the product for prolonged periods of time. Manage ink cartridges Correctly using, storing, and monitoring the ink cartridge can help ensure high-quality print - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 75
under the HP warranty and service agreements. HP anticounterfeit website Go to www.hp.com/go/anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is used or counterfeit. HP will help to take steps to resolve the problem. ENWW Manage ink cartridges - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 76
is installed. ● You are experiencing a high number of problems with the ink cartridge. ● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging). Replacement instructions Replace the ink cartridges The product uses four colors and has a different - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 77
the edge of the old ink cartridge and then pull the cartridge straight out to remove it. 4. Remove the new ink cartridge from the packaging. 5. Do not touch the metal connector of the ink cartridge. Fingerprints on the connector can cause print-quality problems. ENWW Replacement instructions 63 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 78
into the product. 7. Close the ink cartridge door. 8. Place the old ink cartridge in the box and refer to HP's recycling instructions at http://wwww.hp.com/recycle. Solve issues with supplies Check the ink cartridges If you are experiencing print quality problems, see Improve print quality on page - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 79
, genuine HP ink cartridge. Interpret the Print Quality Report 1. On the product control panel, press (X451 Series) or touch (X551 Series) the Setup button. 2. Press or touch the Print Reports menu item. 3. Press or touch the Print Quality Report item to print it. 4. Follow the instructions on the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 80
streaks appear in one or more groups, clean the printhead. If this does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 81
on hand. Cartridge Very Low Description The ink cartridge is near the end of its useful life. Recommended action Have a replacement ink cartridge on hand. Counterfeit or used cartridge installed Description The original HP ink in this cartridge has been depleted. ENWW Solve issues - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 82
action Click OK to continue printing or replace with genuine HP cartridge. Genuine HP supply installed Description A genuine HP supply was installed. Recommended action No action necessary. Incompatible Description You have installed an ink cartridge that is intended for use in a different - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 83
Recommended action You have a used, but still genuine, HP cartridge installed. No action required. ENWW Solve issues with supplies 69 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 84
70 Chapter 7 Ink cartridges ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 85
) ● Print tasks (Mac) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Use HP ePrint ● Use the HP ePrint Mobile Driver ● AirPrint ● Connect the printer with HP Wireless Direct ● Plug and Print USB Drive printing Print tasks (Windows) The methods to open the print dialog from - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 86
Get help for any printing option with Windows 1. Click the Help button to open the online Help. 72 Chapter 8 Print ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 87
program, click Print. 2. Select the product, and then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 88
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print. 74 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 89
settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost. ENWW Print tasks (Windows) 75 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 90
new shortcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 91
on the Paper/Quality tab. The custom page size will appear in the list of paper sizes the next time you open the printer driver. Select the paper type with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 92
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. 78 Chapter 8 Print ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 93
Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks (Windows) 79 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 94
sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 80 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 95
options with Windows 1. On HP EasyColor check box to clear it. 5. In the Color Options area, click the Ink Settings button. 6. Use the sliders to adjust the settings, and then click OK. Print tasks (Mac) Create and use printing presets with Mac Use printing presets to save the current printer driver - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 96
. 2. Select the product from the printer list. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the standard or Default Cover Page Type menu. Print multiple pages on one sheet of paper with Mac 1. On the File menu, click the Print option. 2. - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 97
duplex printing 1. Insert enough paper into one of the trays to accommodate the print job HP EasyColor option. The HP EasyColor option is enabled by default in the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 98
button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel. NOTE: On HP Officejet Pro X451 MFP Series products, print jobs can also be canceled from the Job - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 99
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Additional print tasks (Windows) 85 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 100
the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print. 86 Chapter 8 Print ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 101
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. ENWW Additional print tasks (Windows) 87 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 102
5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 88 Chapter 8 Print ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 103
paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. ENWW Additional print - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 104
the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 105
Create a booklet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Additional print tasks (Windows) 91 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 106
right-side of the control panel. NOTE: Cancelling a job clears the job that the product is currently processing. If more than one process is running, repeat step one to cancel the other jobs. 2. You can also cancel a print job from a software program or a print queue. ● Software program: Typically - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 107
on a custom paper size with Mac Mac OS X 10.6 and later Use one of these methods. 1. On the File menu, click the Print option. 2. Select HP ePrint Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail address from any e-mail enabled device. ENWW Use HP - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 108
must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, press (X451 Series) or touch (X551 Series) the Web Services button. b. Press or touch the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 109
For Windows, the HP ePrint Mobile Driver also supports traditional direct IP printing to local network printers on the network (LAN or WAN) to supported PostScript® products. Go to www.hp.com/go/eprintmobiledriver for drivers and information. Supported operating systems ● Windows® XP (32-bit, SP 2 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 110
. 4. From your mobile device, search for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X551. 5. From your mobile device's print application, confirm your HP printer is the default printer, select print, and then print your document. 96 Chapter 8 Print - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 111
and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X551. 5. From your computer Wireless Direct only 1. Setup your printer, but do not install the HP printer software. 2. Turn on your printer's Wireless Direct connection. ● Press (X451 Series) or touch (X551 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 112
for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X551. 4. From your computer, configure the printer software to print over Wireless Direct. a. Select Windows Start button > All Programs > HP > HP Officejet Pro X551 MFP SeriesPrinter Setup & Software - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 113
1. Insert the USB drive into the USB port on the front or back of the product. The Plug and Print menu opens. 2. Select a document from the list of documents and folders on the USB device. 3. Touch the Settings... button to modify the print settings for the job, if necessary. 4. Touch Start Black or - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 114
100 Chapter 8 Print ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 115
Options tab (Mac) in the printer driver. Change the color theme for a print job 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac) and uncheck HP EasyColor. 4. Select a color theme from - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 116
tab of the printer driver. 1. On the File menu in the software program, click the Print item. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac). 4. Clear the HP EasyColor check box. 5. Click the Ink Settings button (Windows) or expand the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 117
NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6. Click OK so save your adjustments and close the window, or click Reset to return the settings to the factory defaults (Windows). 7. Click the Print in Grayscale option ( - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 118
is enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, open the Color tab in the Windows driver or the Color Options tab in the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 119
● Printer drivers ● Computer operating systems ● Monitors ● Video cards and drivers ● Operating environment (humidity, for example) Keep these factors in mind when colors on your screen do not perfectly match your printed colors. Print fade- and water-resistant prints HP Officejet pigment inks - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 120
106 Chapter 9 Color ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 121
the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the Device - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 122
same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a Web browser. An "embedded" Web server resides on a hardware device (such as an HP printer) or in firmware, rather than as software - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 123
your printer, if you disable cookies, you also disable one supported Web browser. To find the IP address, print a Printer Status Report or Network Configuration Page, or get the IP address from the product control panel. You can also open the HP EWS from the Windows printer driver. Open the Services - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 124
printer status. ● Diagnostic: Provide links to diagnostic tasks. ● ePrint: Displays the status of ePrint connection. ● Ink Level Status: Displays ink level status. ● Manage: Useful links for managing the HP EWS. ● Wired Network Status: Displays wired (802.3) status or wired (802.11) status (wireless - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 125
, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin updates are periodically made available to provide support for specific product - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 126
the HP Embedded Web DNS server is not used. The Bonjour service can be enabled or disabled. ● SNMP disable/enable: SNMP (Simple Network Management Protocol) is used by network management applications for product management. This product supports services as long as the Windows Internet Name Service - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 127
HP software. Port 9100 can be enabled or disabled. ● Web Services disable/enable: The product supports the ability to enable or disable Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported the Windows file sharing mechanism - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 128
Web Server provides the ability to configure wireless networking via such 802.1x wireless enterprise authentication protocols as EAP-TLS, LEAP, and PEAP to support access control. The HP Embedded Web Server also provides the ability to configure wireless dynamic key encryption such as WEP encryption - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 129
product off after a certain length of time. You can adjust this time delay setting. Set Standby 1. From the Home screen, press (X451 Series) or touch (X551 Series) the Setup 2. Open the following menus: ● Device Setup ● Power Handling ● Standby 3. Select the time for the standby delay. NOTE: The - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 130
spray water directly onto the touch screen. Product updates Software and firmware updates and installation instructions for this product are available at http://www.hp.com/go/support. Click Support & Drivers, click the operating system, and then select the download for the product. 116 Chapter 10 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 131
Plug and Print USB Drive printing problems (X551 Series) ● Solve product connectivity problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product software problems with Mac Customer support Get telephone support, free during your warranty period, for - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 132
should indicate ready status. If an error message appears, resolve the error. Step 3: Test print functionality 1. From the control panel Home screen, press (X451 Series) or touch (X551 Series) the Setup button. 2. Open the Print Reports menu, and select the Printer Status Report to print the report - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 133
are using one Restore the factory-set defaults CAUTION: Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. The procedure then automatically restarts the product. 1. On the product control panel, press (X451 Series) or touch (X551 Series) the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 134
for you to acknowledge a prompt to feed the paper manually through Tray 1, the multi-purpose tray on the left guides with the paper-size markings in the bottom of the tray. Prevent paper jams To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 135
tray on the left side of the printer, and then feed sheets manually one at a time. Clear jams Jam locations Jams can occur in these locations: 12 5 43 1 Output bin 2 Left door 3 Optional Tray 3 and left jam-access door 4 Tray 1 5 Tray 2 Traces of ink might remain in the product after - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 136
. 3. If the jammed sheet is not visible or easily accessible in Tray 1, open the left door to access the jammed sheet. 122 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 137
it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink spills. CAUTION: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes. 5. Lower the platen by pressing down on the green tab. This will - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 138
7. Reinstall the duplexer. 8. Close the left door. 124 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 139
out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. ENWW Clear jams 125 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 140
Clear jams in optional Tray 3 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 126 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 141
3. If the jam cannot be cleared at the tray, try clearing the jam from the Tray 3 left door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left door. ENWW Clear jams 127 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 142
2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. 128 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 143
Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the left door to clear the message. ENWW Clear jams 129 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 144
not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink spills. CAUTION: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 145
4. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet. 5. Lift the green tab to place the platen back into its operating position. ENWW Clear - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 146
can prevent most print-quality problems by following these guidelines. ● Use the correct paper type setting in the printer driver ● Adjust color ● Use paper that meets HP specifications ● Check the ink cartridges ● Clean ink smears ● Clean the printhead ● Use the printer driver that best meets your - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 147
printer driver Check the paper type setting if you are having any of the following problems: ● Ink is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Printed pages have small unprinted areas. Change the paper type and size setting for Windows - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 148
options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click the Print item. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac). 134 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 149
. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6. Click OK so save your adjustments and close the window, or click Reset to return the settings to the factory defaults (Windows). ENWW Improve print quality 135 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 150
7. Click the Print in Grayscale option (Windows) or Print Color as Gray (Mac) to print a color document in black and shades of gray. Use this option can also use this option to print draft copies or to save color cartridge life. 8. Click the OK button (Windows). 136 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 151
paper that is designed for use in inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results hp.com/go/ printpermanence. Check the ink cartridges Check the ink cartridges by printing a status report, and replace them if necessary, if you are having any of the following problems - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 152
, genuine HP ink cartridge. Interpret the Print Quality Report 1. On the product control panel, press (X451 Series) or touch (X551 Series) the Setup button. 2. Press or touch the Print Reports menu item. 3. Press or touch the Print Quality Report item to print it. 4. Follow the instructions on the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 153
streaks appear in one or more groups, clean the printhead. If this does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 154
problems. Use the following procedure to clean the printhead. 1. Load plain letter or A4 paper. 2. From the control panel, press (X451 Series) or touch (X551 control panel. Use the printer driver that best meets your printing needs You might need to use a different printer driver if the printed page - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 155
when printing to multiple printer models from a mobile Windows computer ● This driver is available for download at http://www.hp.com/go/upd. ● Recommended for printing in all Windows environments ● Provides the overall best speed, print quality, and printer feature support for most users ● Developed - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 156
is turned on and that it is working correctly. 4. Install the HP software from the CD that came with the product. Using generic printer drivers can cause delays clearing jobs from the print queue. 5. From the list of printers on your computer, right-click the name of this product, click Properties - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 157
For a list of specifications, go to this Web site: http://www.hp.com/go/support. 2. If the paper type setting is not correct for the type connected to a wireless network, low signal quality or interference might be delaying print jobs. Solve Plug and Print USB Drive printing problems (X551 Series) ● - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 158
be trying to print a file type that the USB printing feature does not support. The product supports .PDF, PNG, .and JPEG file types. 2. You might have too files using ASCII characters. Solve product connectivity problems Solve USB direct-connect problems If you have connected the product directly to - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 159
using an HP standard TCP/IP port, select the box labeled Always print to this printer, even if command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. problems Verify that any new software programs are correctly installed and that they use the correct printer driver - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 160
, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● The printer driver is installed on the computer. ● You have selected the correct printer port. ● The computer and product connect to the same wireless network. 146 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 161
to Virtual printer port for USB. b. If you installed the product using the CD installer, or downloaded the fully-featured installer from the HP's web wireless product on the computer. Enable the firewall when you have completed the wireless installation. ENWW Solve wireless network problems 147 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 162
the service set identifier (SSID) on the configuration report to the SSID in the printer on your computer. 4. Make sure that the wireless network is working correctly. a. On the product control Click Start. ii. Click All Programs. iii. Click HP. iv. Click your product. v. Click Update IP problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 163
devices are not connecting to the same network. Reconfigure the wireless setup for your product. Solve product software problems with Windows Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product software. NOTE: Close any applications that - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 164
one of the following procedures: Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista 1. Click Start. 2. Click Settings. 3. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view). 4. Right-click the product driver icon - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 165
driver is selected. ● You are using a generic printer driver when using a USB connection The printer driver quality cable. The printer driver does not automatically following hard-drive folder: Library/Printers/ PPDs/Contents/Resources. If driver is selected. Software troubleshooting ▲ Make - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 166
troubleshooting a generic printer driver instead of the driver for this product. 1. Delete the generic printer driver. 2. Reinstall printers are installed, make sure that you have selected the correct printer in the Format For drop-down menu in the Print dialog box. 152 Chapter 11 Solve problems - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 167
or accessories Order through service or support providers www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. Part numbers Item Part number Ink cartridges CN621A Cartridge number HP 970 CN625A HP 970XL CN622A HP 971 CN626A CN624A CN628A - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 168
NOTE: For information about the yield for the cartridges, see www.hp.com/go/pageyield. Actual yield depends on specific use. Some ink cartridges may not be available in all regions. 154 Appendix A Supplies and accessories ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 169
B Service and support ● Hewlett-Packard limited warranty statement ● End User License Agreement ● OpenSSL ● Customer support Hewlett-Packard limited warranty statement HP PRODUCT HP Officejet Pro X451dn, X451dw, X551dw DURATION OF LIMITED WARRANTY 1 year HP warrants to you, the end-user customer - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 170
HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP , (ii) a user guide and other printed materials, PRICE; IF THE SOFTWARE IS INSTALLED ON OR 156 Appendix B Service and support ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 171
check the product support pages of HP's website (hp.com) to learn HP Software or disable any licensing or control feature of the HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 172
you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP's privacy policy. HP will not use such information in a form that personally identifies you - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 173
number, date of purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet product support and troubleshooting and download drivers and software, and electronic information http - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 174
160 Appendix B Service and support ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 175
C Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Acoustic emissions ● Environmental specifications ENWW 161 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 176
HP Officejet Pro X451 380 mm (15.0 inches) 399 mm (15.7 inches) 513 mm (20.2 inches) With supplies: 23.7 kg MFP Series (50.0 lb) Without supplies: 16.7 kg (16.8 lb) HP Officejet Pro X551 damage is not covered under the HP limited warranty and service agreements. Acoustic emissions Table C-2 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 177
3048 m (0 to 10,000 ft) Tilt 1 Values are subject to change. IMPORTANT: This printer is designed to be used on a level surface. Operating the printer when not level could result in inaccurate printer messaging about the amount of ink remaining in cartridges. ENWW Environmental specifications 163 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 178
164 Appendix C Product specifications ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 179
product stewardship program ● Protecting the environment ● Ozone production ● Power consumption ● Paper use ● Plastics ● HP Officejet print supplies ● Return and recycling instructions ● Paper ● Material restrictions ● Disposal of waste equipment by users ● Electronic Hardware Recycling ● Chemical - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 180
inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP Officejet ink cartridges are recycled properly, processing - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 181
follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP Officejet ink cartridge in its the FedEx label, give the package to either the U.S. Postal Service carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx Ground pickup - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 182
HP Officejet printing supplies. Battery disposal For battery disposal information, see http://www8.hp.com/us/en/hp-information/environment/productrecycling.html Printer recycling For printer recycling information, see http://www8.hp.com/us/en/hp following: HP Officejet Pro X451 and X551 MFP Series - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 183
collection point for the recycling of waste electrical and electronic equipment. For more information, go to http://www.hp.com/recycle Electronic Hardware Recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: http://www - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 184
(MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, ink) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety. 170 Appendix D Environmental product stewardship program ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 185
obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material Safety Data Sheets Visit www - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 186
Restriction on Hazardous Substances statement (Ukraine) 3 2008 № 1057 Restriction on Hazardous Substances statement (Vietnam) "Các sản phẩm của công ty Hewlett-Packard tuân thủ Thông tư 30/2011/TT-BCT quy định tạm thời về giới hạn hàm lượng cho phép của một số hóa chất độc hại trong sản phẩm - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 187
instructions ● Power cord statement (Japan) ● EMC statement (Korea) ● GS statement (Germany) ● European Union Regulatory Notice ● Additional statements for wireless HP Officejet Pro X451 MFP Series, HP Officejet Pro X551 MFP Series, etc.) or product numbers (CN459A, CN463A interference by one or more - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 188
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate may cause undesired operation of the device. VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for the product voltage rating. The - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 189
the correct CE-marked AC adapter provided by HP. If this product has wired and/or wireless telecommunications functionality, it also complies with the following website: www.hp.com/go/certificates (type the product number in the search field). The compliance is indicated by one of the following - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 190
shall not be less than 20 cm ( (8 in)) during normal operation. Notice to users in the US and Canada CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. The FCC/Industry Canada requires - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 191
exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches). Japan statement Korean statement Taiwan statement ENWW Additional statements for wireless products 177 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 192
used, any printing errors that might have occurred, and the printer model. This information helps HP design future printers to meet our customers the usage information function, restore the factory defaults. NOTE: You can continue to use the cartridge in the HP printer if you turn off the memory chip - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 193
product on page 29 ● Use the product with Windows on page 39 ● Use the product with Mac on page 45 ● Paper and print media on page 49 ● Ink cartridges on page 59 ● Print on page 71 ● Color on page 101 ● Manage and maintain on page 107 ● Solve problems on page 117 ENWW 179 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 194
180 Appendix F How do I? ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 195
color options HP EasyColor (Windows) 103 setting (Windows) 81 Color tab settings 83 comparison, product models 1 connecting to a wireless network 35 connectivity solving problems 144 USB 29 control panel buttons 9, 11 clean control panel 116 help 11, 15 Home screen 10, 13 HP Web Services menu 21 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 196
on different paper (Windows) 86 left door jams, clearing 127 license, software 156 link speed settings 34 loading paper input tray 55 M Mac changing paper types and sizes 93 driver settings 46, 81 HP Utility 45 problems, troubleshooting 150 removing software 48 supported operating systems 45 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 197
page interpreting 65, 138 printing 65, 138 printer driver configuring wireless network 36 printer drivers choosing 140 printer drivers (Mac) changing settings 46 settings 81 printer drivers (Windows) changing settings 41 settings 71 supported 39 printing from USB storage accessories 98 settings - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 198
driver 41 USB configuring wireless network 36 USB cable, part number 153 USB configuration 29 USB port locating 6, 7 USB storage accessories printing from 98 warranty license 156 product 155 Waste disposal 169 watermarks 93 adding (Windows) 90 Web printing HP ePrint 34 Web sites customer support - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 199
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, * WHETHER IN CONTRACT, STRICT - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 200
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, * WHETHER IN CONTRACT, STRICT - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 201
being used are not cryptographic related :-). 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 202
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 203
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 204
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 205
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS * INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN * CONTRACT, STRICT - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 206
source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are to freely use the information supplied in this file in the creation of products supporting the Unicode Standard, and to make copies of this file in any form for - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 207
- HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 208
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OFFICEJET PRO X451 AND X551
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User Guide
HP OFFICEJET PRO X451
HP OFFICEJET PRO X551