Solve general problems
....................................................................................................................
186
Troubleshooting checklist
................................................................................................
186
Factors that affect product performance
..........................................................................
187
Basic problem solving
......................................................................................................
188
Menu map (HP LaserJet P2050 Series Printers only)
......................................................................
190
Troubleshooting process
..................................................................................................................
191
Pre-troubleshooting checklist
..........................................................................................
191
Tools for troubleshooting
..................................................................................................................
193
Continuous self-test (HP LaserJet P2050 Series only)
....................................................
193
Half self-test functional check
..........................................................................................
193
Drum rotation functional check
.......................................................................................
193
Heating element check
....................................................................................................
194
High-voltage contacts check
............................................................................................
194
Checking the print cartridge contacts
............................................................
194
Component locations
.......................................................................................................
196
Problem-solve diagrams
...................................................................................................................
202
Repetitive image defect ruler
...........................................................................................
202
Engine controller PCA
.....................................................................................................
203
Major components
...........................................................................................................
205
PCAs
................................................................................................................................
206
General timing chart
........................................................................................................
207
Circuit diagram
.................................................................................................................
207
Status-light patterns (HP LaserJet P2030 Series Printers only)
.......................................................
209
Status-alert messages (HP LaserJet P2030 Series Printers only)
...................................................
215
Interpret control-panel messages (HP LaserJet P2050 Series Printers only)
..................................
219
Control-panel messages
..................................................................................................
219
Event-log messages
.........................................................................................................................
227
Print the event log (HP LaserJet P2050 Series Printers only)
.........................................
227
Print an event log (HP LaserJet P2030 Series Printers only)
..........................................
227
Event log messages
........................................................................................................
227
Paper-handling problems
.................................................................................................................
229
Jams
................................................................................................................................
229
Common causes of jams
.................................................................................
229
Jam locations
..................................................................................................
230
Clear jams
.......................................................................................................
230
Internal areas
..................................................................................
230
Input trays
.......................................................................................
235
Output bins
.....................................................................................
239
Solve image-quality problems
..........................................................................................................
241
Printed page is different from what appeared onscreen
..................................................
241
Image defect examples
....................................................................................................
242
Light print or faded
..........................................................................................
242
Toner specks
...................................................................................................
243
Dropouts
..........................................................................................................
243
viii
ENWW