HP PageWide XL 4700 Limited Warranty - Page 6

Customer self-repair warranty service., and provide remote installation assistance, if needed

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d. Improper site preparation or maintenance as defined in the product documentation or as directed by HP. e. Unauthorized modification or misuse, including but not limited to the insertion/connection of electric/ electronics systems/components/boards not provided or supported by HP and/or additional cables other than the ones originally present in the system. f. Cosmetic damage, including but not limited to scratches or fingerprints, is not covered by HP's Limited Warranty. g. Routine printer maintenance operations in the printer, such as cleaning and preventive maintenance services (including parts contained in any preventive maintenance kit and HP service engineer visits), are not covered by HP's Limited Warranty. h. Loss or interruption of electric power, or long time power-off without following the proper preparation as described in the product documentation. i. Printer transportation without preparation from HP or HP representative. To the extent permitted by local law, HP reserves the right to reject Limited Warranty claims if HP determines that there are overdue payments due to HP for the product. 5. HP's limited warranty is void in the event the printer is attached to an aftermarket apparatus or system that modifies the printer's functionality such as a continuous ink system. 6. Dynamic security enabled printer. Only intended to be used with cartridges using an HP original chip. Cartridges using a non-HP chip may not work, and those that work today may not work in the future. More at: http://www.hp.com/go/learnaboutsupplies. 7. For HP printer products, the use of a refilled or non-original HP consumable product (ink, printhead or ink cartridge) does not affect either HP's Limited Warranty to you or any HP support contract with you. However, if printer failure or damage is attributable to the use of a non-HP consumable product, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 8. If HP or an HP authorized representative receives, during the applicable Limited Warranty Period, notice of a defect in any product covered by this HP Limited Warranty, HP shall repair or replace the defective product at HP's option. If HP elects to replace a defective product or part, HP shall either (i) deliver the replacement product or part and provide remote installation assistance, if needed, or (ii) replace the defective product or part onsite, at HP's option. Even if HP elects option (i) above, you may request HP to replace the defective product or part onsite, however, in such a case HP may charge its standard travel and labor charges to do such replacement. 9. Customer self-repair warranty service. HP products are designed with many Customer Self-Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If, during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: a. Parts for which customer self-repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. b. Parts for which customer self-repair is optional. These parts are also designed for Customer Self-Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the 2 HP Limited Warranty Statement ENWW

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d.
Improper site preparation or maintenance as defined in the product documentation or as directed by
HP.
e.
Unauthorized modification or misuse, including but not limited to the insertion/connection of electric/
electronics systems/components/boards not provided or supported by HP and/or additional cables
other than the ones originally present in the system.
f.
Cosmetic damage, including but not limited to scratches or fingerprints, is not covered by HP’s Limited
Warranty.
g.
Routine printer maintenance operations in the printer, such as cleaning and preventive maintenance
services (including parts contained in any preventive maintenance kit and HP service engineer visits),
are not covered by HP’s Limited Warranty.
h.
Loss or interruption of electric power, or long time power-off without following the proper preparation
as described in the product documentation.
i.
Printer transportation without preparation from HP or HP representative.
To the extent permitted by local law, HP reserves the right to reject Limited Warranty claims if HP
determines that there are overdue payments due to HP for the product.
5.
HP’s limited warranty is void in the event the printer is attached to an aftermarket apparatus or system that
modifies the printer’s functionality such as a continuous ink system.
6.
Dynamic security enabled printer. Only intended to be used with cartridges using an HP original chip.
Cartridges using a non-HP chip may not work, and those that work today may not work in the future. More
at:
go/learnaboutsupplies
.
7.
For HP printer products, the use of a refilled or non-original HP consumable product (ink, printhead or ink
cartridge) does not affect either HP’s Limited Warranty to you or any HP support contract with you.
However, if printer failure or damage is attributable to the use of a non-HP consumable product, HP will
charge its standard time and materials charges to service the printer for the particular failure or damage.
8.
If HP or an HP authorized representative receives, during the applicable Limited Warranty Period, notice of a
defect in any product covered by this HP Limited Warranty, HP shall repair or replace the defective product
at HP's option.
If HP elects to replace a defective product or part, HP shall either (i) deliver the replacement product or part
and provide remote installation assistance, if needed, or (ii) replace the defective product or part onsite, at
HP’s option. Even if HP elects option (i) above, you may request HP to replace the defective product or part
onsite, however, in such a case HP may charge its standard travel and labor charges to do such
replacement.
9.
Customer self-repair warranty service.
HP products are designed with many Customer Self-Repair (CSR)
parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If,
during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP
will ship that part directly to you for replacement. There are two categories of CSR parts:
a.
Parts for which customer self-repair is mandatory. If you request HP to replace these parts, you will
be charged for the travel and labor costs of this service.
b.
Parts for which customer self-repair is optional.
These parts are also designed for Customer Self-Repair. If, however, you require that HP replace them for
you, this may be done at no additional charge under the type of warranty service designated for your
product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
2
HP Limited Warranty Statement
ENWW