HP Pavilion 20-b100 Quick Setup Guide - Page 21
Software troubleshooting
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Software troubleshooting To repair ● Turn the computer off completely and then turn it on again. This is the easiest (and software sometimes the best) way. problems, try these methods: ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System Restore, later in this table). - Restores your computer to a configuration that was in use before the software was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - Restores the software (if it came with the product) or hardware driver to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on your computer. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides). - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. This erases all data files you have created. Updating device Complete the following procedure to update a driver, or to revert to an earlier version of the drivers driver if the new one does not solve your problem: 1. From the Start screen, type c and then select Control Panel. 2. Select System and Security, and then in the System area, select Device Manager. 3. Select the arrow to expand the type of device you want to update or roll back. (For example, DVD/CD-ROM drives). 4. Double-click the specific item (for example, HP DVD Writer 640b). 5. Select the Driver tab. 6. To update a driver, select Update Driver, and then follow the on-screen instructions. Or, to revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions. Microsoft If you have a problem that might be due to software that was installed on your computer, use System Restore System Restore to return the computer to a previous restore point. You can also set restore points manually. NOTE: Always use this System Restore procedure before you use the System Recovery program. To start a system restore or to add restore points manually: 1. Close all open programs. 2. From the Start screen, type c, and then select Control Panel. 3. Select System and Security, select System, and then select System protection. 4. Select the System protection tab on the System Properties screen. 5. Follow the on-screen instructions. Software troubleshooting 17