HP Pavilion 500 HP Pavilion Desktop PCs - (English) DOC-SUPPORT GUIDE PAV US - Page 7

Customer Responsibilities, Obtaining Hardware Warranty Repair Service

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specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit, or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The above warranty is transferable upon sale. Customer Responsibilities You may be required to run HP-supplied diagnostic programs before replacement component (e.g., keyboard, monitor, mouse, etc.) is dispatched. You are responsible for the security of your proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs. You should back up all data on your system before calling the HP Customer Care Center. Additionally, the customer is responsible for removing any components that were added after the purchase of the system. HP will not be responsible for components that the customer doesn't remove. Obtaining Hardware Warranty Repair Service For the duration of the hardware warranty period, hardware repair service includes Consumer Replaceable Parts Service, Send-in Repair Service, and ASP Retailer Service as described below. To obtain hardware warranty service, call HP's Customer Care Center at 1-208-323-2551 in the U.S., and 1-905-206-HOME (1-905-206-4663) in Canada. Consumer Replaceable Parts Service Components such as the keyboard, mouse, speakers, and monitor, may be serviced through expedited part shipment. In this event, HP will send you the component. Send-In Repair Service Service can be obtained by shipping your PC to the HP Central Repair Center. The PC will be repaired and returned to you. ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH ON THE FOLLOWING PAGE; USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND. The HP Software Product License Agreement will govern all Software, which is provided to you with the exception of Microsoft Software. Microsoft Products are licensed to you under the Microsoft End User License Agreement (EULA) contained in the Microsoft documentation online.

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specific legal rights and you might also have other rights that vary from country/region to
country/region, state to state, or province to province.
HP’s limited warranty is valid in any country/region or locality where HP has a support presence
for this product and where HP has marketed this product. The level of warranty service you receive
may vary according to local standards. HP will not alter form, fit, or function of the product to make
it operate in a country/region for which it was never intended to function for legal or regulatory
reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
The above warranty is transferable upon sale.
Customer Responsibilities
You may be required to run HP-supplied diagnostic programs before replacement component (e.g.,
keyboard, monitor, mouse, etc.) is dispatched. You are responsible for the security of your
proprietary and confidential information and for maintaining a procedure external to the products
for reconstruction of lost or altered files, data, or programs. You should back up all data on your
system before calling the HP Customer Care Center. Additionally, the customer is responsible for
removing any components that were added after the purchase of the system. HP will not be
responsible for components that the customer doesn’t remove.
Obtaining Hardware Warranty Repair Service
For the duration of the hardware warranty period, hardware repair service includes Consumer
Replaceable Parts Service, Send-in Repair Service, and ASP Retailer Service as described below.
To obtain hardware warranty service, call HP’s Customer Care Center at 1-208-323-2551 in the
U.S., and 1-905-206-HOME (1-905-206-4663) in Canada.
Consumer Replaceable Parts Service
Components such as the keyboard, mouse, speakers, and monitor, may be serviced through
expedited part shipment. In this event, HP will send you the component.
Send-In Repair Service
Service can be obtained by shipping your PC to the HP Central Repair Center. The PC will be
repaired and returned to you.
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET
FORTH ON THE FOLLOWING PAGE; USING THE SOFTWARE INDICATES YOUR ACCEPTANCE
OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY
RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER
PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.
The HP Software Product License Agreement will govern all Software, which is provided to you with
the exception of Microsoft Software. Microsoft Products are licensed to you under the Microsoft End
User License Agreement (EULA) contained in the Microsoft documentation online.