HP Pavilion 500 HP Pavilion Desktop PCs - (English) Support Guide and Warranty - Page 6

Protect Your Investment Upgrade your standard factory warranty for an additional 2 years with the HP SupportPack. Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase. This program offers toll-free support 24 hours a day, 7 days a week. If our support team cannot fix your problem over the phone, service offerings include self-repair (via replaceable parts) or product repair or replacement free of charge. Optional in-home support is available as well. Available in U.S. only. For more information please visit http://www.hp.com/go/hpsupportpack or call 1-888-999-4747. The Legal Language Hewlett-Packard Limited Warranty Statement DURATION OF LIMITED WARRANTY Hardware: Original Systems - 1 year Replacement Systems - For the duration of original product warranty or 90 days, whichever is longer Technical phone assistance to diagnose potential hardware issues - 1 year HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase - Original Systems - 1 year Replacement Systems - For the duration of the original product warranty or 90 days, whichever is longer If HP receives notice of such defects during the warranty period, HP will replace products that prove to be defective. Replacement components (e.g., keyboard, monitor, mouse, etc.) may be either new or like new. Replacement computers will be refurbished. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for 30 (thirty) days, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media, which does not execute its programming instructions due to such defects. HP warrants the operation of a network interface card (NIC) only if factory preinstalled by HP, as follows: HP will make sure the correct drivers are installed; HP will make sure that the HP Pavilion recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED. HP does not warrant that the operation of HP products will be uninterrupted or error-free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of purchase price. Refunds within 3-6 months of ownership will be refunded at 85% of purchase price. Refunds within 6-9 months of ownership will be refunded at 55% of purchase price. Refunds within 9-12 months will be refunded at 35% of purchase price. HP products may contain remanufactured parts, which are equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) computer viruses of any origin, (e) operation outside of the published environmental specifications for the product, (f) improper site preparation or maintenance, or (g) unplanned acts of nature, such as floods, tornadoes, lightning strikes, hurricanes, or earthquakes. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some Filename: MA2NAodm.doc Title: HP-Print2k.dot Template: HP-Print2K_vertical.dot Author: billm Last Saved By: WASSER, Inc. Revision #: 17 Page: 6 of 18 Printed: 03/21/02 08:54 AM