HP Pavilion 500 HP Pavilion Desktop PCs - (English) Warranty and Support Guide - Page 6

Protect Your Investment Upgrade your standard warranty service for up to 3 years of coverage with an HP Care Pack. Service coverage begins on the purchase date of the Care Pack, which must be purchased within the first 180 days of product purchase. This program offers toll-free telephone support 24 hours a day, 7 days a week. If our support team cannot fix your problem over the phone, service offerings include self-repair (via Express Parts) or product repair or replacement free of charge. Optional in-home support is available as well. Available in the U.S. only. For more information please visit http://www.hp.com/go/hpsupportpack or call 1-888-999-4747. HP Installation Services Did you know HP offers an installation service for all HP Pavilion home PCs? An HP-approved technician will come to your home or office to set up and test your PC and connect it to your printer. We will also make sure the connection to your Internet service provider, if you have one, is up and running. HP installation services can also provide you with various levels of PC training and orientation to help you get the maximum satisfaction and benefit out of your new HP Pavilion. For more information or to purchase the HP installation service, please call 1-208-323-2551 (U.S. only). The Legal Language Hewlett-Packard Limited Warranty Statement DURATION OF LIMITED WARRANTY Hardware: Original Systems - 1 year Technical phone assistance to diagnose potential hardware issues - 1 year HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase - Original Systems - 1 year If HP receives notice of such defects during the warranty period, HP will replace products that prove to be defective. Replacement (e.g., keyboard, monitor, mouse, etc.) may be either new or like new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for 30 (thirty) days, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media, which does not execute its programming instructions due to such defects. HP warrants the operation of a network interface card (NIC) only if factory preinstalled by HP, as follows: HP will make sure the correct drivers are installed; HP will make sure that the HP Pavilion recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED. HP does not warrant that the operation of HP products will be uninterrupted or error-free. If HP is unable, within a reasonable time, to repair any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of purchase price. Refunds within 3-6 months of ownership will be refunded at 85% of purchase price. Refunds within 6-9 months of ownership will be refunded at 55% of purchase price. Refunds within 9-12 months will be refunded at 35% of purchase price. HP products may contain remanufactured parts, which are equivalent to new in performance or may have been subject to incidental use.