HP Pavilion 500 HP Pavilion Desktop PCs - (English) Warranty and Support Guide - Page 7

countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit, or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The above warranty is transferable upon sale except regarding the Technical phone assistance warranty, which is available to the original owner of the HP product only and is not transferable. Customer Responsibilities You may be required to run HP-supplied diagnostic programs before a replacement component (e.g. keyboard, monitor, mouse, etc.) is dispatched, a Send-in repair is scheduled, or Carry-in service is provided. For Send-in repair, you must ship your computer to the HP Central Repair Center. For Carry-in service, you must take your computer to an HP Pavilion authorized service provider. You are responsible for the security of your proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs. You should back up all data on your system before calling the HP Customer Care Center. Before obtaining warranty repair service, the customer is responsible for removing any components that were added after the purchase of the system. HP will not be responsible for components that the customer doesn't remove. Obtaining Hardware Warranty Repair Service For the duration of the one-year parts and labor warranty, repair service includes Consumerreplaceable Parts, Carry-in, and Send-in service (depending on your location) as described below. To obtain hardware warranty service, call the HP Customer Care Center at 1-208-323-4300 in the U.S., and 1-905-206-HOME (1-905-206-4663) in Canada. You must be prepared to supply proofof-purchase date. Consumer-Replaceable Parts Service (self-repair) Consumer-replaceable components - such as the keyboard, mouse, and monitor - may be serviced through expedited part shipment. In this event, HP will send you the component. Send-In Repair Service Service can be obtained by shipping your PC to the HP Central Repair Center. The PC will be repaired and returned to you. Carry-In Repair Service Service can be obtained by bringing your PC to an HP Pavilion authorized service provider. ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH ON THE FOLLOWING PAGE; USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND. Filename: sa37049.doc Title: HP-Print2k.dot Template: HP-Print2K_vertical.dot Author: Theresa Zimmerman Last Saved By: JimL Revision #: 96 Page: 7 of 18 Printed: 10/15/02 10:46 AM