HP Pavilion 500 HP Pavilion Desktop PCs - (English) Warranty SUPPORT GUIDE CTO - Page 6

HP Installation Services Did you know HP offers an installation service for all HP Pavilion home PCs? An HP-approved technician will come to your home or office to set up and test your PC and connect it to your printer. We will also make sure the connection to your Internet service provider, if you have one, is up and running. HP installation services can also provide you with various levels of PC training and orientation to help you get the maximum satisfaction and benefit out of your new HP Pavilion. For more information or to purchase the HP installation service, please call 208-323-2551. There are a few limitations and exclusions to this warranty (as well as some important details) and you'll find them described, in legal language, below. The Legal Language Hewlett-Packard Limited Warranty Statement DURATION OF LIMITED WARRANTY Hardware - Parts and Labor 1 Year Technical phone assistance to diagnose potential hardware issues As long as YOU (the original owner) own the HP Pavilion. The Technical phone assistance program is not transferable. HP warrants to you, the end-user customer, that HP hardware will be free from defects in materials and workmanship after the date of purchase If HP receives notice of such defects during the warranty period, HP will replace products that prove to be defective. Replacement parts or products may be either new or like new. HP warrants to you, the end-user customer, that HP software will not fail to execute its programming instructions, for thirty (30) days from the date of purchase, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media that does not execute its programming instructions due to such defects. HP warrants the operation of a network interface card (NIC), only if factory preinstalled by HP, as follows: HP will make sure the correct drivers are installed; HP will make sure that the HP Pavilion recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED. HP does not warrant that the operation of HP products will be uninterrupted or error-free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price on a prorated basis upon prompt return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of purchase price. Refunds within 3-6 months of ownership will be refunded at 85% of purchase price. Refunds within 6-9 months of ownership will be refunded at 55% of purchase price. Refunds within 9-12 months will be refunded at 35% of purchase price. HP products may contain remanufactured parts or parts which may have been subject to incidental use. Such parts are equivalent to new in performance. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) computer viruses of any origin, (e) operation outside of the published environmental specifications for the product, (f) improper site preparation or maintenance, or (g) unplanned acts of nature, such as floods, tornadoes, lightning strikes, hurricanes, or earthquakes. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some