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HP Pavilion dv6-7100 User Guide - Windows 7 - Page 100

Contacting customer support, Contact HP worldwide

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Contacting customer support If the information provided in this user guide or in Help and Support does not answer your questions, you can contact HP Customer Support at http://www.hp.com/go/contactHP. NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When technical support chat is not available in a particular language, it is available in English. ● Email HP Customer Support. ● Find HP Customer Support worldwide telephone numbers. ● Locate an HP service center. 90 Chapter 13 Troubleshooting and support

Section	Page
Starting right	11
Best practices	11
Fun things to do	11
More HP resources	12
Getting to know your computer	13
Finding your hardware and software information	13
Front	13
Right side	14
Left side	16
Rear	17
Display	18
Top	20
TouchPad	20
Lights	21
Buttons, speakers, and fingerprint reader (select models only)	22
Keys	24
Bottom	26
Labels	27
Connecting to a network	28
Connecting to a wireless network	28
Using the wireless controls	28
Using the wireless button	29
Using HP Connection Manager (select models only)	29
Using operating system controls	29
Using a WLAN	30
Using an Internet service provider	30
Setting up a WLAN	31
Configuring a wireless router	31
Protecting your WLAN	31
Connecting to a WLAN	32
Using Bluetooth wireless devices (select models only)	32
Connecting to a local area network (LAN)	33
Enjoying entertainment features	34
Using the webcam	35
Using audio	36
Connecting speakers	36
Connecting headphones	37
Connecting a microphone	37
Using Beats Audio	37
Accessing Beats Audio Control Panel	37
Enabling and Disabling Beats Audio	37
Checking the sound	38
Using video	38
Connecting a VGA monitor or projector	39
Connecting an HDMI TV or monitor	40
Configuring audio settings (with HDMI TV)	41
Using Intel Wireless Display (select models only)	41
Managing your audio and video files	41
Using the keyboard and pointing devices	42
Using the keyboard	43
Using ALT GR key combinations	43
Using the action keys	43
Using the hot keys	45
Using the keypad	45
Using the integrated numeric keypad	45
Using the TouchPad	46
Turning the TouchPad off or on	46
Navigating	47
Selecting	47
Using TouchPad gestures	48
Scrolling	49
Pinching/Zooming	49
Rotating	50
Flicking	50
Managing power	51
Using Sleep or Hibernation	52
Initiating and exiting Sleep	52
Initiating and exiting Hibernation	53
Setting password protection on wakeup	53
Using the power meter	54
Selecting a power plan	54
Running on battery power	55
Removing a user-replaceable battery	55
Finding battery information	55
Conserving battery power	56
Identifying low battery levels	56
Storing a user-replaceable battery	56
Disposing of a user-replaceable battery	57
Replacing a user-replaceable battery	57
Running on external power	57
Using HP CoolSense (select models only)	58
Shutting down the computer	58
Managing and sharing information	59
Using a USB device	59
Connecting a USB device	59
Removing a USB device	60
Connecting a powered USB device	60
Inserting and removing digital storage cards	61
Using optical drives	62
Inserting an optical disc	63
Removing an optical disc	64
Sharing drives on the network	64
Maintaining your computer	65
Improving performance	65
Handling drives	65
Replacing a hard drive	66
Using HP 3D DriveGuard	68
Using Disk Defragmenter	68
Using Disk Cleanup	68
Adding or replacing memory modules	69
Updating programs and drivers	72
Cleaning your computer	72
Cleaning the display, sides, and cover	72
Cleaning the TouchPad and keyboard	72
Traveling with or shipping your computer	73
Securing your computer and information	74
Locating your security software	75
Using passwords	75
Setting Windows passwords	76
Setting Setup Utility (BIOS) passwords	76
Using the fingerprint reader (select models only)	77
Using HP SimplePass	77
Registering fingerprints	77
Using your registered fingerprint to log on to Windows	77
Using Internet security software	78
Using antivirus software	78
Using firewall software	78
Installing software updates	79
Installing Windows security updates	79
Installing HP and third-party software updates	79
Securing your wireless network	80
Backing up your software applications and information	80
Using an optional security cable lock	80
Using Setup Utility (BIOS) and System Diagnostics	81
Starting Setup Utility (BIOS)	81
Updating the BIOS	81
Determining the BIOS version	82
Downloading a BIOS update	82
Using System Diagnostics	83
Backing up, restoring, and recovering	84
Creating backups	84
Creating recovery media to recover the original system	84
What you need to know	85
Creating the recovery media	85
Creating system restore points	85
What you need to know	86
Creating a system restore point	86
Backing up system and personal information	86
Tips for a successful backup	86
What you need to know	87
Creating a backup using Windows Backup and Restore	87
Restore and recovery	88
Restoring to a previous system restore point	88
Restoring specific files	88
Restoring specific files using Windows Backup and Restore	88
Recovering the original system using HP Recovery Manager	88
What you need to know	88
Recovering using HP Recovery partition (select models only)	89
Recovering using the recovery media	89
Changing the computer boot order	90
Specifications	91
Input power	91
Operating environment	92
Troubleshooting and support	93
Troubleshooting	94
Disc drive problems	94
Wireless connection problems	94
Cannot connect to a WLAN	95
Cannot connect to a preferred network	95
Current network security codes are unavailable	96
WLAN connection is very weak	96
Cannot connect to the wireless router	97
Network status icon is not displayed	97
Audio problems	97
Power management problems	98
Resolving a low battery level	98
Resolving a low battery level when external power is available	98
Resolving a low battery level when no power source is available	98
Resolving a low battery level when the computer cannot exit Hibernation	98
Troubleshooting an AC adapter	98
Contacting customer support	100
Electrostatic Discharge	101