HP Pavilion dv7-3000 Multimedia - Windows 7 - Page 28

A CD, DVD, or BD does not play automatically, A DVD or BD movie stops, skips, or plays erratically

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- or - ◦ The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it. ● Increase system resources: ◦ Turn off printers and scanners, and unplug cameras and portable handheld devices. Disconnecting these Plug and Play devices frees up valuable system resources and results in better playback performance. ◦ Change desktop color properties. Because the human eye cannot easily tell the difference between colors beyond 16 bits, you should not notice any loss of color while watching a movie if you lower system color properties to 16-bit color, as follows: 1. Right-click on a blank area of the computer desktop, and select Screen resolution. 2. Select Advanced Settings > Monitor tab. 3. Select High Color (16 bit), if this setting is not already selected. 4. Click OK. A CD, DVD, or BD does not play automatically 1. Click Start > Default Programs > Change AutoPlay Settings. 2. Confirm that the Use AutoPlay for all media and devices check box is selected. 3. Click Save. A disc should now start automatically when it is inserted into the optical drive. A DVD or BD movie stops, skips, or plays erratically ● Clean the disc. ● Conserve system resources by trying the following suggestions: ◦ Log off the Internet. ◦ Change the color properties of the desktop: 1. Right-click on a blank area of the computer desktop, and select Screen resolution. 2. Select Advanced Settings > Monitor tab. 3. Select High Color (16 bit), if this setting is not already selected. 4. Click OK. ◦ Disconnect external devices, such as a printer, scanner, camera, or handheld device. 24 Chapter 7 Troubleshooting

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– or –
◦
The playback window in the multimedia program may close. To return to playing the disc, click
the
Play
button in your multimedia program to restart the disc. In rare cases, you may need
to exit the program and then restart it.
●
Increase system resources:
◦
Turn off printers and scanners, and unplug cameras and portable handheld devices.
Disconnecting these Plug and Play devices frees up valuable system resources and results
in better playback performance.
◦
Change desktop color properties. Because the human eye cannot easily tell the difference
between colors beyond 16 bits, you should not notice any loss of color while watching a movie
if you lower system color properties to 16-bit color, as follows:
1. Right-click on a blank area of the computer desktop, and select
Screen resolution
.
2. Select
Advanced Settings
>
Monitor
tab.
3. Select
High Color (16 bit)
, if this setting is not already selected.
4. Click
OK
.
A CD, DVD, or BD does not play automatically
1.
Click
Start
>
Default Programs
>
Change AutoPlay Settings
.
2.
Confirm that the
Use AutoPlay for all media and devices
check box is selected.
3.
Click
Save
.
A disc should now start automatically when it is inserted into the optical drive.
A DVD or BD movie stops, skips, or plays erratically
●
Clean the disc.
●
Conserve system resources by trying the following suggestions:
◦
Log off the Internet.
◦
Change the color properties of the desktop:
1. Right-click on a blank area of the computer desktop, and select
Screen resolution
.
2. Select
Advanced Settings
>
Monitor
tab.
3. Select
High Color (16 bit)
, if this setting is not already selected.
4. Click
OK
.
◦
Disconnect external devices, such as a printer, scanner, camera, or handheld device.
24
Chapter 7
Troubleshooting