HP Photosmart C4200 Basics Guide - Page 17

• Check other printers or scanners. You might need to disconnect older products from your computer. • Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again. • If the HP All-in-One is offline, turn the HP All-in-One off and on again. Start a print job. • If necessary, remove and then install the software you installed with the HP All-in-One again. For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One. Clear paper jams If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door. To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 3. Replace the rear door. Gently push the door forward until it snaps into place. 4. Press Start Copy Black or Start Copy Color to continue the current job. To clear a paper jam from the front door 1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Troubleshooting and support 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. Clear paper jams 15